SRV Monitoring NOC Service presentation showing why Near Shoring is a viable solution to full offshore outsourcing from a cost and quality perspective. We'd love to hear from you if you enjoyed reading this or if you want to comment on it.
SMS Center, SMS Gateway, Capacity between 20 and 2000 SMS TPS via E1, SIGTRAN, SMPP and HTTP interfaces, and APIs. Advanced web interface for configuration, monitoring, optimisation, and management of SMS and voice broadcasting campaigns. Mobile Availability Monitor, advanced routing, gateway functionality, HLR lookup, HLR Cache, Number Portability (MNP), CDRs for billing, SMS Home Routing, Virtual Mobile Number, API for plug-ins.
A presentation describing the global network services offered by Aviat Networks (previously Harris Stratex Networks).
Aviat Networks is the wireless expert in advanced IP network migration, building the foundation for the 4G/LTE broadband future and enabling wireless transformation around the world.
FSG provides turnkey solutions for lighting, electrical, and energy management needs through their comprehensive offerings. They have over 1,700 dedicated employees serving customers across North America. FSG is committed to superior customer service and uses their scale and technology to efficiently deliver customized solutions on time and on budget.
The document discusses Network Critical, a company that manufactures network access products like TAPs and packet brokers. These products allow enterprise networks to more effectively connect and optimize packet-based network and security monitoring tools. Network Critical partners with tool vendors to provide bundled packet access solutions. Their products are designed to be inexpensive, easy to implement, and facilitate packet delivery to monitoring tools. The document also discusses how packet brokers can help address challenges around scaling packet-based monitoring as networks and the number of tools grow.
PAETEC’s Business Continuity expertise provides
a comprehensive blend of services and solutions
that can be tailored to create a personalized business
continuity plan that fits the specific needs of your
business.
Horizon provides enterprise-grade internet connections for businesses through tailored bandwidth packages and fast installation times within a single day. It offers 24/7 customer support and a dedicated account manager. Horizon has been redefining internet services since 2009 by focusing on superior customer experience, network stability, and competitive prices. It aims to effortlessly power businesses through high-capacity connections and help them realize their growth potential globally.
This document provides an overview of a national networking and communications services company. It describes the company's managed WAN and VoIP services, standard services, and history. Key points include that the company provides best-in-class circuits, hardware, software and support for optimizing clients' WAN performance and providing worldwide VoIP services. It has a network of thousands of service partners for rapid response times. The document outlines the company's various service offerings.
SMS Center, SMS Gateway, Capacity between 20 and 2000 SMS TPS via E1, SIGTRAN, SMPP and HTTP interfaces, and APIs. Advanced web interface for configuration, monitoring, optimisation, and management of SMS and voice broadcasting campaigns. Mobile Availability Monitor, advanced routing, gateway functionality, HLR lookup, HLR Cache, Number Portability (MNP), CDRs for billing, SMS Home Routing, Virtual Mobile Number, API for plug-ins.
A presentation describing the global network services offered by Aviat Networks (previously Harris Stratex Networks).
Aviat Networks is the wireless expert in advanced IP network migration, building the foundation for the 4G/LTE broadband future and enabling wireless transformation around the world.
FSG provides turnkey solutions for lighting, electrical, and energy management needs through their comprehensive offerings. They have over 1,700 dedicated employees serving customers across North America. FSG is committed to superior customer service and uses their scale and technology to efficiently deliver customized solutions on time and on budget.
The document discusses Network Critical, a company that manufactures network access products like TAPs and packet brokers. These products allow enterprise networks to more effectively connect and optimize packet-based network and security monitoring tools. Network Critical partners with tool vendors to provide bundled packet access solutions. Their products are designed to be inexpensive, easy to implement, and facilitate packet delivery to monitoring tools. The document also discusses how packet brokers can help address challenges around scaling packet-based monitoring as networks and the number of tools grow.
PAETEC’s Business Continuity expertise provides
a comprehensive blend of services and solutions
that can be tailored to create a personalized business
continuity plan that fits the specific needs of your
business.
Horizon provides enterprise-grade internet connections for businesses through tailored bandwidth packages and fast installation times within a single day. It offers 24/7 customer support and a dedicated account manager. Horizon has been redefining internet services since 2009 by focusing on superior customer experience, network stability, and competitive prices. It aims to effortlessly power businesses through high-capacity connections and help them realize their growth potential globally.
This document provides an overview of a national networking and communications services company. It describes the company's managed WAN and VoIP services, standard services, and history. Key points include that the company provides best-in-class circuits, hardware, software and support for optimizing clients' WAN performance and providing worldwide VoIP services. It has a network of thousands of service partners for rapid response times. The document outlines the company's various service offerings.
This document provides an overview of a national networking and communications services company. It summarizes the company's services which include managed WAN services, VoIP, IT support services, and network installation. It highlights features such as a nationwide network of partners, 24/7 support, and a focus on speed, accuracy and integrity in serving clients.
Cns Corporate Overview Ever Wor X Focus 4 09Kevin Clark
Contingent Network Services is a global IT services company specializing in WAN management, network integration, logistics, and maintenance. It was founded in 1984 and has grown to 85 employees with $25M in annual sales. It provides managed WAN and network services through its proprietary Ilex software platform, aiming to simplify customers' networks through a single source, high uptime guarantee, and responsive support.
The document summarizes Swisscom Hospitality Company's services for the hotel industry. It discusses challenges facing hotels, such as increased competition and changing customer expectations. It outlines how information technology can help hotels address these challenges through solutions like cost optimization, personalized services, and standardized deployments. Swisscom provides consulting, network operations, applications integration, and other services to help hotels manage increasing IT complexity and deliver enhanced guest experiences.
Immobi is a telecommunications infrastructure services company that provides network optimization, planning, and monitoring solutions. Their flagship software, Connecta, integrates data from various tools to provide comprehensive network performance analysis. Immobi leverages experienced in-house teams and partners to safely deliver high quality services and support customers' network expansion needs. Their goal is to help customers increase revenues and reduce costs through network efficiency improvements.
Company provides IT consulting and engineering services including network planning, project management, and field operations support. It has over 18 years of industry experience with 45 professionals. Services include network engineering, migration support, audits, and managed field operations. The company aims to be a leading ICT provider through customer satisfaction and quality results.
This document discusses potential synergies between Federated Wireless and Nub8 through collaboration. Federated Wireless focuses on spectrum management solutions and 5G private wireless networks, while Nub8 specializes in AWS-based web services and cloud expertise. There are common goals around innovation, scalability, and customer-centric solutions. Nub8 can add value through leveraging AWS infrastructure, improving efficiency, and reducing costs. Mutual benefits include strengthened market positions, increased innovation, improved customer satisfaction, and operational efficiency gains. The document outlines case studies and proposes next steps such as developing a detailed roadmap and allocating resources to execute the collaboration.
GOIP Global is an ISO-certified company providing end-to-end IT solutions since 1994 including system integration, networking, software development, and IT services. They have over 100 employees with expertise across various technologies. GOIP offers customized solutions for clients in areas like systems integration, web and software development, networking, security, and IT support. Their goal is to help clients focus on their core business by providing managed IT services and solutions.
Snware Research Services Presentation Manish Arora
Snware Research Services is an Indian market research firm that provides outsourced services globally. It has over 20 years of experience working with panel providers and research consulting firms. Snware has a dedicated team of professionals specialized in various industries and research areas. Its vision is to become one of the best service providers in the market research space by providing quality, service, and satisfaction to clients. Snware offers various capabilities including online data collection, survey programming and hosting, data processing and analysis, translation and transcription, and reporting. It aims to build long-term relationships with clients by providing best-in-class services and support.
Snware Research Services is an Indian market research firm that provides global outsourcing services. It offers online data collection, survey programming, data processing, translation, transcription, and reporting. Snware aims to build long-term relationships with clients by providing high-quality services, quick turnarounds, and ensuring 100% customer satisfaction. It has experience across many industries and research areas. Snware differentiates itself through its domain expertise, treating clients as partners, ongoing training programs, understanding client needs, and providing multilingual support.
Snware Research Services is an Indian market research firm that provides outsourced services globally. It offers online data collection, survey programming, data processing, translation, transcription, and reporting. Snware aims to build long-term relationships with clients by providing high-quality services and support. It has experience across many industries and research types. Snware differentiates itself through its domain expertise, certified team members, training programs, multilingual capabilities, and by working closely with clients.
This document summarizes the services offered by a company providing remote infrastructure management and application management services. They offer services including [1] remote monitoring and management of IT infrastructure including networks, servers, security and applications; [2] application maintenance and operations support; and [3] database administration services. They aim to help companies optimize their IT operations and reduce costs through automation and remote management.
New Visions Software provides high quality IT solutions and services including software products, venture projects, and expertise in areas such as research and development, testing, and staffing augmentation. They have over 30 employees across offices in Moscow and Nizhny Novgorod with proven capabilities in industries such as telecommunications, automotive, and financial services.
New Visions Software provides high quality IT solutions and services including software products, venture projects, and expertise in areas such as research and development, testing, and staffing augmentation. They have over 30 employees across offices in Moscow and Nizhny Novgorod with proven capabilities in industries such as telecommunications, automotive, and financial services.
New Visions Software provides high quality IT solutions and services including software products, venture projects, and expertise in areas such as research and development, testing, and staffing augmentation. They have over 30 employees across offices in Moscow and Nizhny Novgorod with proven capabilities in industries such as telecommunications, automotive, and financial services.
New Visions Software provides high quality IT solutions and services including software products, venture projects, and expertise in areas such as audio/video editing, mobile networks, and IT infrastructure. They have over 30 employees across offices in Moscow and Nizhny Novgorod with proven capabilities in R&D, testing, and staffing.
New Visions Software provides high quality IT solutions and services including software products, venture projects, and expertise in areas such as research and development, testing, and staffing augmentation. They have over 30 employees across offices in Moscow and Nizhny Novgorod with proven capabilities in industries such as telecommunications, automotive, and financial services.
New Visions Software provides high quality IT solutions and services including software development, testing, and staffing. They have expertise in areas such as audio and video editing, mobile applications, and telecommunications. Their team of over 30 employees is experienced in research and development, application maintenance, and software engineering.
This document provides an overview of Hutchinson Networks and the services they offer. Hutchinson Networks partners with clients to assess, design, implement, manage and review IT infrastructure with the goal of using technology to enable business objectives. They have experience delivering infrastructure projects in over 75 countries. Fabrix is Hutchinson Network's flexible cloud platform that allows clients to integrate legacy applications into a scalable cloud environment. Hutchinson Networks aims to help clients maximize the value of cloud implementations and provides infrastructure as a service, disaster recovery as a service, unified communications, and other cloud products.
Software Engineering Solutions that Create Long-Term Business ValueInfopulse
Infopulse offers high-class software engineering services for a variety of industries worldwide, ensuring in-depth expertise in all kinds of programming technologies and platforms, personalized approach to each customer's need, and ability to suggest the most optimal solution in every separate business case. Check out the presentation for more details.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
This document provides an overview of a national networking and communications services company. It summarizes the company's services which include managed WAN services, VoIP, IT support services, and network installation. It highlights features such as a nationwide network of partners, 24/7 support, and a focus on speed, accuracy and integrity in serving clients.
Cns Corporate Overview Ever Wor X Focus 4 09Kevin Clark
Contingent Network Services is a global IT services company specializing in WAN management, network integration, logistics, and maintenance. It was founded in 1984 and has grown to 85 employees with $25M in annual sales. It provides managed WAN and network services through its proprietary Ilex software platform, aiming to simplify customers' networks through a single source, high uptime guarantee, and responsive support.
The document summarizes Swisscom Hospitality Company's services for the hotel industry. It discusses challenges facing hotels, such as increased competition and changing customer expectations. It outlines how information technology can help hotels address these challenges through solutions like cost optimization, personalized services, and standardized deployments. Swisscom provides consulting, network operations, applications integration, and other services to help hotels manage increasing IT complexity and deliver enhanced guest experiences.
Immobi is a telecommunications infrastructure services company that provides network optimization, planning, and monitoring solutions. Their flagship software, Connecta, integrates data from various tools to provide comprehensive network performance analysis. Immobi leverages experienced in-house teams and partners to safely deliver high quality services and support customers' network expansion needs. Their goal is to help customers increase revenues and reduce costs through network efficiency improvements.
Company provides IT consulting and engineering services including network planning, project management, and field operations support. It has over 18 years of industry experience with 45 professionals. Services include network engineering, migration support, audits, and managed field operations. The company aims to be a leading ICT provider through customer satisfaction and quality results.
This document discusses potential synergies between Federated Wireless and Nub8 through collaboration. Federated Wireless focuses on spectrum management solutions and 5G private wireless networks, while Nub8 specializes in AWS-based web services and cloud expertise. There are common goals around innovation, scalability, and customer-centric solutions. Nub8 can add value through leveraging AWS infrastructure, improving efficiency, and reducing costs. Mutual benefits include strengthened market positions, increased innovation, improved customer satisfaction, and operational efficiency gains. The document outlines case studies and proposes next steps such as developing a detailed roadmap and allocating resources to execute the collaboration.
GOIP Global is an ISO-certified company providing end-to-end IT solutions since 1994 including system integration, networking, software development, and IT services. They have over 100 employees with expertise across various technologies. GOIP offers customized solutions for clients in areas like systems integration, web and software development, networking, security, and IT support. Their goal is to help clients focus on their core business by providing managed IT services and solutions.
Snware Research Services Presentation Manish Arora
Snware Research Services is an Indian market research firm that provides outsourced services globally. It has over 20 years of experience working with panel providers and research consulting firms. Snware has a dedicated team of professionals specialized in various industries and research areas. Its vision is to become one of the best service providers in the market research space by providing quality, service, and satisfaction to clients. Snware offers various capabilities including online data collection, survey programming and hosting, data processing and analysis, translation and transcription, and reporting. It aims to build long-term relationships with clients by providing best-in-class services and support.
Snware Research Services is an Indian market research firm that provides global outsourcing services. It offers online data collection, survey programming, data processing, translation, transcription, and reporting. Snware aims to build long-term relationships with clients by providing high-quality services, quick turnarounds, and ensuring 100% customer satisfaction. It has experience across many industries and research areas. Snware differentiates itself through its domain expertise, treating clients as partners, ongoing training programs, understanding client needs, and providing multilingual support.
Snware Research Services is an Indian market research firm that provides outsourced services globally. It offers online data collection, survey programming, data processing, translation, transcription, and reporting. Snware aims to build long-term relationships with clients by providing high-quality services and support. It has experience across many industries and research types. Snware differentiates itself through its domain expertise, certified team members, training programs, multilingual capabilities, and by working closely with clients.
This document summarizes the services offered by a company providing remote infrastructure management and application management services. They offer services including [1] remote monitoring and management of IT infrastructure including networks, servers, security and applications; [2] application maintenance and operations support; and [3] database administration services. They aim to help companies optimize their IT operations and reduce costs through automation and remote management.
New Visions Software provides high quality IT solutions and services including software products, venture projects, and expertise in areas such as research and development, testing, and staffing augmentation. They have over 30 employees across offices in Moscow and Nizhny Novgorod with proven capabilities in industries such as telecommunications, automotive, and financial services.
New Visions Software provides high quality IT solutions and services including software products, venture projects, and expertise in areas such as research and development, testing, and staffing augmentation. They have over 30 employees across offices in Moscow and Nizhny Novgorod with proven capabilities in industries such as telecommunications, automotive, and financial services.
New Visions Software provides high quality IT solutions and services including software products, venture projects, and expertise in areas such as research and development, testing, and staffing augmentation. They have over 30 employees across offices in Moscow and Nizhny Novgorod with proven capabilities in industries such as telecommunications, automotive, and financial services.
New Visions Software provides high quality IT solutions and services including software products, venture projects, and expertise in areas such as audio/video editing, mobile networks, and IT infrastructure. They have over 30 employees across offices in Moscow and Nizhny Novgorod with proven capabilities in R&D, testing, and staffing.
New Visions Software provides high quality IT solutions and services including software products, venture projects, and expertise in areas such as research and development, testing, and staffing augmentation. They have over 30 employees across offices in Moscow and Nizhny Novgorod with proven capabilities in industries such as telecommunications, automotive, and financial services.
New Visions Software provides high quality IT solutions and services including software development, testing, and staffing. They have expertise in areas such as audio and video editing, mobile applications, and telecommunications. Their team of over 30 employees is experienced in research and development, application maintenance, and software engineering.
This document provides an overview of Hutchinson Networks and the services they offer. Hutchinson Networks partners with clients to assess, design, implement, manage and review IT infrastructure with the goal of using technology to enable business objectives. They have experience delivering infrastructure projects in over 75 countries. Fabrix is Hutchinson Network's flexible cloud platform that allows clients to integrate legacy applications into a scalable cloud environment. Hutchinson Networks aims to help clients maximize the value of cloud implementations and provides infrastructure as a service, disaster recovery as a service, unified communications, and other cloud products.
Software Engineering Solutions that Create Long-Term Business ValueInfopulse
Infopulse offers high-class software engineering services for a variety of industries worldwide, ensuring in-depth expertise in all kinds of programming technologies and platforms, personalized approach to each customer's need, and ability to suggest the most optimal solution in every separate business case. Check out the presentation for more details.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!SOFTTECHHUB
As the digital landscape continually evolves, operating systems play a critical role in shaping user experiences and productivity. The launch of Nitrux Linux 3.5.0 marks a significant milestone, offering a robust alternative to traditional systems such as Windows 11. This article delves into the essence of Nitrux Linux 3.5.0, exploring its unique features, advantages, and how it stands as a compelling choice for both casual users and tech enthusiasts.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
How to Get CNIC Information System with Paksim Ga.pptxdanishmna97
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UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
2. SRV MONITORING
SRV Monitoring was founded in 2012 to provide quality Network, Data centre ans
service centric monitoring to Telecom and Broadcast operators & providers,
international companies with multinational WAN networks and DataCenter
operators.
We provide cost effective NOC & Call center solutions to our customers with a
focus on quality customer service, relying on European trained network engineers
with a European mindset to quality of service and communication.
We provide our own suite of software to monitor our customers’ networks and
track all events through ITIL processes and tools. Our customer can log in at any
time and have real-time information on the state of their network.
We provide our customers with a language specific service when another language
besides English is necessary(we offer support in English and German but we can
also provide services to our customers in other European languages such as
French, Dutch or others as needed.)
3. SRV MONITORING
SRV offers full management capabilities for supported technologies
Fault detection (Reactive monitoring)
Fault resolution (troubleshooting)
Performance & Capacity data (Pro-active monitoring)
Network & MSP Workforce Orchestration
Change and Configuration Management of the Network – Change Governance.
KPI measurement and reporting against SLAs
With one common management environment we can:
Monitor network and service status and identify alarms using a single alarm
view
Track all outages for network performance reporting and to identify common
problems across networks
NOC has full management capabilities for supported technologies
Fault detection (Reactive monitoring)
Fault resolution (troubleshooting)
Performance & Capacity data (Pro-active monitoring)
Network & MSP Workforce Orchestration
4. SRV MONITORING
SRV Monitoring provides the following services:
IP Network monitoring (KPI based 24x7 NOC surveillance)
Broadcast Network monitoring (KPI based 24x7 NOC surveillance)
Data Center monitoring (KPI based 24x7 NOC surveillance)
Mobile Network monitoring (KPI based 24x7 NOC surveillance)
Transmission Network monitoring (KPI based 24x7 NOC surveillance)
IP Network support (Troubleshooting and network architecture services)
Data Center support (Application & OS support, DR support)
Transmission Network support (Troubleshooting and NMS support)
Technical Call Center (24x7 language specific call center for existing customers)
Our focus is on delivering quality services, defined by SLAs with our customers and
measured by quantifiable KPIs.
We can offer dedicated, ring-fenced, teams for our customers or as shared
resources for smaller environments.
5. 8:00am-4:30pm10pm-8:30am 4:00pm-10:30pm
Shift Lead
Event Management Event Management Event Management
Service Desk Service DeskService Desk
Shift Lead Shift Lead
Incident Management Incident Management Incident Management
Problem Management
Change ManagementService Asset & Config Management
Technical Support Tasks:
• Network Configuration
• 2nd Level Incident Management
• 2nd Level Problem Management
Technical Support
(IP/Voice/Broadband)
Technical Support
(IP/Voice/Broadband)
Technical Support
(IP/Voice/Broadband)
SLA Management
NOC Shift tasks:
• Service Desk (for CC calls for B2B Customers)
• Event Mgmt (Surveillance/Monitoring)
• Incident Mgmt (Troubleshooting with Focus on up time)
Coordinates Change in the
network and with services
Track all assets in the network
and changes to them
Ensure all contractual SLA’s are
met or exceeded to clients.
Troubleshooting
with focus on Root
Cause Analysis
(RCA) and
permanent fixes
SRV NOC FUNCTIONS
6. SRV MONITORING
Broadcast Specific Management capability
• Satellite uplink and downlink
• Video encoding and decoding
• Multiplexing
• Encryption and Conditional Access management
• Terrestrial connectivity (domestic & international)
• Equipment hosting
• Independent supply of satellite space segment
• Aggregation & switching of Occasional Use
• contribution feeds
• Content management
Anything that is measureable is manageable – from your Editorial offices to remote
outside plant.
7. SRV MONITORING
Why are we offering our support from Budapest, Hungary:
Access to quality support within the same time-zone
European university trained network engineers
Customer service with a European mindset
European language support
Affordable offering to our customers
Flexible services based on our customers’ needs
Operating from within the European Union
We have a tight cooperation with the best technical university in Budapest,
allowing us to recruit the best and brightest and ensuring that their training is
inline with our customers’ needs.
8. CUSTOMER EXPERIENCE MANAGEMENT (CEM)
By identifying how network level
problems actually effect Customers we
can help clients drive better customer
experience. This can be in the form of
better network performance by spending
available investment on items which will
see direct gains (such as capacity for a
congested area) but even learn how to
improve communication with clients
when there is a problem.
Rather than focus on KPI’s or even KQI’s
we’ll look at Customer Experience
Indicators
9. CEM – OUR APPROACH
Using different data sources available we work with clients to provide Real time analysis
and historical reporting using our suite of analytics tools SRV:
• Network Performance Data
• Network Alarms
• CRM and ticketing data
• Social Media Feeds (Twitter/Facebook)
• External Data Sources
• Service Decompositions