Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
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1.
2. Company descriptive
◦ Shangri-La Hotels & Resorts
◦ Island Shangri-La, Hong Kong
Internship
◦ Job description
◦ Rewarding Experience
◦ Difficulties
Internal
External
3. Lost Horizon written by James Hilton in 1933
Founder: Mr. Robert Kwok
1st Hotel: Singapore in 1971
After 40 years:
◦ Shangri-La Hotel/ Traders Hotel/ Chi Spa
◦ 72 hotels/ 3 clubs / >30 000 rooms inventory
2013:
◦ 30 projects
◦ 100 hotels
Next Opening: Shangri-La Hotel, at The Shard, London
4.
5. 2 Hotels in HK:
◦ ISL (Island Shangri-La)
◦ KSL (Kowloon Shangri-La)
5*/ 565 rooms
Located in 56 stories building (last 18 levels)
8 restaurants
The Great Motherland of China
6.
7. Hong Kong Island:
◦ Marriott/ Conrad/ Upper House/ Mandarin
Oriental/ Hyatt/ Four Seasons
Kowloon:
◦ Ritz Carlton/The Peninsula/ Intercontinental/
Starwood Group
2011: 2nd in terms of Revenue.
Within the group: top 10
Asian Brand
8.
9. Front Office Trainee – Receptionist
1 week: Other operational department
New Hire Orientation + Shangri-La 1
Main Duties
« 4 Focus »
Brand mission: To delight our guests every time by
creating engaging experiences straight from our
hearts.
10. Formative & Shaping Experience
Overview on the business world
Corporate Vision
Learn to give a service
11. Internal
◦ Cultural gap
◦ Endless workload
◦ Arrogance
External
◦ Complaints – Challenge
◦ Empowerment: Delegation of authority
12. Better idea on the Shangri-La Group
Motivated you to work in this Company (Paris
or overseas)
training.isl@shangri-la.com (Anna Chu)