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Solariat Social Intention Analysis

Fitness industry use case:
Identifying consumer needs, wants,
likes, problems, considerations and
asks
Methodology
•  Solariat monitored the Twitter Open Stream for
   ~24 hours
•  We analyzed a selection of fitness topics including:
   –    gym membership
   –    personal trainer
   –    Zumba
   –    Aerobics
   –    kick boxing
•  Solariat identified posts where both a selected
   topic and intention type were present
   –  Intention types include: needs/wants, asks, likes,
      problems, check-ins, consideration
Post volumes
Solariat identified almost 20k posts containing the selected
topics in the 24 period. ~10% of the posts contained intention
Hot Intention Topics
These were the most frequently occurring intention
topic terms
Top Needs
The top “needs” identified were “personal trainer”
(245 = 48% of needs), “gym memberships” (155 = 31% of
needs) and “trainer” (53 = 10% of needs)
Sample “needs” posts
Personal trainer need




Gym membership need




Zumba class need
Top Asks
The top “asks” identified were for a “personal trainer”
(39 = 35% of asks), “Zumba” (32 = 28% of asks) and
“gym membership” (21 = 19% of needs)
Sample “asks” posts
Personal trainer ask




Zumba ask




Gym membership ask
Top Likes
The top “likes” identified were for a “Zumba”
(65 = 53% of likes), “Zumba class” (25 = 20% of likes) and
personal trainer (16 = 13% of likes)
Sample “likes” posts
Zumba like




Zumba class like




Personal trainer like
Sample engagement responses
Summary

•  There is a lot of intention present in
   Twitter around fitness topics
•  This is one day of data, but trend analysis
   will provide insight into important
   demand signals
  –  Trending Intention types & topics
•  Effective engagement with helpful,
   relevant and entertaining content will
   lead to social sharing
Solariat Use Cases
•  Topic Monitoring – monitor social networks for specific topics and
   intention types e.g. needs/wants around a specific product/service
   category
•  Audience Monitoring – monitor specific audiences e.g. @brand’s
   followers & fans, competition, etc. for insights into the needs,
   wants, likes, dislikes of a brand’s audience
•  Content marketing optimization – leverage consumer intention
   profiles to inform content marketing strategies
•  Traffic acquisition – drive consumers seeking specific information to
   helpful content (Q&A, tech support, product reviews, social
   communities, etc.)
•  Lead generation – respond to opportunities for your (or your
   competition’s) products & services
•  Customer support – respond in real-time to problems related
   to your products & services
•  Social SEO – boost your content in search by
   effectively engaging in social
Contact Solariat




         info@solariat.com

         (800) 720-4503

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Solariat Social Intention Report

  • 1. Solariat Social Intention Analysis Fitness industry use case: Identifying consumer needs, wants, likes, problems, considerations and asks
  • 2. Methodology •  Solariat monitored the Twitter Open Stream for ~24 hours •  We analyzed a selection of fitness topics including: –  gym membership –  personal trainer –  Zumba –  Aerobics –  kick boxing •  Solariat identified posts where both a selected topic and intention type were present –  Intention types include: needs/wants, asks, likes, problems, check-ins, consideration
  • 3. Post volumes Solariat identified almost 20k posts containing the selected topics in the 24 period. ~10% of the posts contained intention
  • 4. Hot Intention Topics These were the most frequently occurring intention topic terms
  • 5. Top Needs The top “needs” identified were “personal trainer” (245 = 48% of needs), “gym memberships” (155 = 31% of needs) and “trainer” (53 = 10% of needs)
  • 6. Sample “needs” posts Personal trainer need Gym membership need Zumba class need
  • 7. Top Asks The top “asks” identified were for a “personal trainer” (39 = 35% of asks), “Zumba” (32 = 28% of asks) and “gym membership” (21 = 19% of needs)
  • 8. Sample “asks” posts Personal trainer ask Zumba ask Gym membership ask
  • 9. Top Likes The top “likes” identified were for a “Zumba” (65 = 53% of likes), “Zumba class” (25 = 20% of likes) and personal trainer (16 = 13% of likes)
  • 10. Sample “likes” posts Zumba like Zumba class like Personal trainer like
  • 12. Summary •  There is a lot of intention present in Twitter around fitness topics •  This is one day of data, but trend analysis will provide insight into important demand signals –  Trending Intention types & topics •  Effective engagement with helpful, relevant and entertaining content will lead to social sharing
  • 13. Solariat Use Cases •  Topic Monitoring – monitor social networks for specific topics and intention types e.g. needs/wants around a specific product/service category •  Audience Monitoring – monitor specific audiences e.g. @brand’s followers & fans, competition, etc. for insights into the needs, wants, likes, dislikes of a brand’s audience •  Content marketing optimization – leverage consumer intention profiles to inform content marketing strategies •  Traffic acquisition – drive consumers seeking specific information to helpful content (Q&A, tech support, product reviews, social communities, etc.) •  Lead generation – respond to opportunities for your (or your competition’s) products & services •  Customer support – respond in real-time to problems related to your products & services •  Social SEO – boost your content in search by effectively engaging in social
  • 14. Contact Solariat info@solariat.com (800) 720-4503