2. Social Responability of Business (Definition)
● Social responsibility is the obligation of the decision makers
to take actions which protect and improve the welfare of
the society as a whole along with their own interests,
- Howard R. Browen
● Social responsibility of business simply means towards
different groups.
● Corporate Social Responsibility (CSR) is responsibility of
business towards the society.
3. Need for Social Responsibility of Business
1. Impact of its own operations
2. Long life business
3. Employee satisfaction
4. Fair pricing & market dynamics
5. Demand & supply of goods & services
6. Taxation & compliances towards government
7. Financial support to social & cultural activities
8. Support to social causes like poverty, education, healthcare, environment renewable energy
4. Consideration for the Cases of Social Responsibility of Business
● Public Image
● Resources
● Trusteeship
● Consumer Movement
● Help to the Government
● Long term self interest
● Globalization
● Role of Media
● Protection of Environment
5. Responsibility Towards Different Groups
WOKERS
CUSTOMERS
SOCIETY &
ENVIRONMENT
SHAREHOLDERS
STAKEHOLDERS
CREDITORS &
SUPPLIERS
GOVERNMENT
6. Stakeholders and Business
Internal Stakeholders
Employees
Manager
External Stakeholders
Society
Government
Creditors
Shareholders
Owners
Customers
Suppliers
COMPANY
All those who participate in someway in the
activties of organization is called staeholder of
business.
7. I. Responsibility towards shareholders
1. Return on their
Investment
2. Providing relevant
Information
4. Request Suggestions
5. Improving public image
of company
3. Increasing their assets
8. II. Responsibility towards Employees
1 Fair wages and salaries
2 Opportunities for education training and promotion
3 Workers participations in decision making
4 Reasonable and proper chance for promotion
5 Proper recognition, appreciation and encouragement of Skills
6 The installation of efficient grievance handling system
7
Good & safe working condition
9. III. Responsibility towards Customers
1 True and fair information through advertisement
2 Regular supply of good
3 Charge reasonable price
4 Avoid black marketing
5 To understand needs and wants of the customers
6 To provide required after sale services
7 To ensure product has no adverse effects on consumers
10. IV. Responsibility towards Creditors/Suppliers
1. Maintaining a health
and cooperative
in-ter business
relationship between
different business
2. Management
Should provide
accurate and
relevant information
to creditors and
suppliers
3. Payment of price of
materials, interest on
borrowings, other
charges should be
prompt
11. V. Responsibility towards Government
1. To abide the
laws of the land
2. To pay taxes
honestly
3. To avoid
corrupting
4. To encourage
fair trade
5. To avoid
monopoly
12. VI. Responsibility towards Society & Environment
1. To help
the weaker
and
backward
sections of
the society
2. To
preserve
and promote
social and
cultural
values
3. To
generate
employment
4. To protect
the
environment
to conserve
natural
resources
and wildlife
5. To
promote
sports
and
culture
6. To provide
assistance in the
field of
developmental
Research on
education,
medical science,
technology