The document discusses various types of problematic social media users and provides advice on how to deal with them, including: 1) Dictators who inappropriately control accounts and censor information. 2) Wannabes who use outdated tactics, do not listen, and act superior. Make yourself familiar with social media, listen well, and learn from others. 3) Activists who attack brands to gain attention for their cause, going to extremes. Seek personal contact to understand their motivations and prevent public actions. 4) Opportunists who try to profit from sentiments with short-term views. Consider actions from different perspectives and avoid opportunism. 5) Thieves who