Social intelligence
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Send your semester & Specialization name to our mail id
help.mbaassignments@gmail.com
or
call us at : 08263069601
ASSIGNMENT FOR INDEPENDENT STUDY – I
Program Executive MBA
Title Social Intelligence [ISBN 9780099464921; Arrow
Books]
Author Daniel Goleman
Answer all questions
Question. 1. “Rapport feels good, generating the harmonious
glow of being simpatico, a sense of friendliness where each person
feels other’s warmth, understanding, and genuineness”. What is
your recipe for developing a rapport with your colleagues? Explain
with examples.
Answer:
Rapport
Rapport formsthe basisof meaningful,closeandharmoniousrelationshipsbetween people. It's the
sense of connection that you get when you meet someone you like and trust, and whose point of
view you understand. It's the bond that forms when you discover that you share one another's
values and priorities in life.
Way of developing rapport with your colleagues:
Question. 2. The emotional indifference and remoteness of an “I-It”
relationship stands in direct contrast to the attuned “I-You”
relationship. In the organizational/professional context, cite
situations wherein you think “I-It” and “I-You” relationships would
individually be fruitful. What is the rationale for the utility of the
relevant type of relationship in each of these situations?
Answer: Situations in which “I-It” and “I-You” relationship is useful:
“I-It”relationship
In an "I-It"relationshipwe interactwithpeopleintheirsocial roles.Ourconversationsare superficial
and impersonal.Thisisthe waywe normallycommunicate withsalespeople, servers in restaurants,](https://image.slidesharecdn.com/socialintelligence-190331131420/85/Social-intelligence-1-320.jpg)
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• Family business requires an emotional bottom line as well as regular business bottom lines.
• Emotions create an additional complexity that can make or break a family business.
• Challenges typical in business often erode relationships in a family-owned business.
• Emotional Issues drive what goes on in many of these family businesses rather than good business practices.
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Earthsoft Foundation of Guidance to be an NGO globally aiming for
Students - Career guidance to decide path aligned to the potential & interest
Professionals - Soft skill enhancements to be good human being & professional
Citizen – Learning from mistakes of others & avoiding those in own life
Be mentor using your education, knowledge & experience to contribute for a social cause & do conduct free training/ workshop seeking help of existing platforms like rotary,etc
FREE softskill related ppt ebook content #education #career Please download zip file
https://drive.google.com/file/d/0BzsMeXApl2pkVVg4bDY4bTdESG8/edit?usp=sharing
Kindly spread to your friends.Thank you!
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Let us make earth little softer..
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Though the document talks more of me, its applicable to all! Wishing you all the best!
The Soul of family business
• Family business requires an emotional bottom line as well as regular business bottom lines.
• Emotions create an additional complexity that can make or break a family business.
• Challenges typical in business often erode relationships in a family-owned business.
• Emotional Issues drive what goes on in many of these family businesses rather than good business practices.
• Do you play the “game of family business” without a game plan?
• Family participation plans are a set of ground rules agreed upon by all parties on how to run the business.
• Structure and formality create balance and are critical to establish prior to issues or problems arising.
• Regular meetings ensure consistency and transparency and prevent negativity both in the business and in the family.
o Shareholder and Board Meetings.
o Employee Meetings.
o Family Meetings – deal with the overlap of family/business
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First – Honour the BOSS
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o O = Others – How can we help “others in the family achieve success? Reciprocal commitment to each other’s success
o S = Self – What do you want for yourself?
o S = Stakeholders – What do you provide for stakeholders?
• Second – Common Vision – establish and articulate a clear plan/vision for the business
o Business needs to be vision driven vs problem focused
• Third – Family Unity – everyone makes a contribution to furthering the common good
o Don’t compromise or give something up rather further the collective mission – everyone is called to make a contribution out of love, generosity
• Fourth – Build Emotional Equity in the Family
o Good system of communication and ability to resolve differences
o Appreciate everyone’s commitment to the success of the business – acknowledge this frequently
o Make explicit assumptions and expectations
• Fifth – Forgiveness
o Integral part of any successful business
o Don’t let small issues go – emotional avoidance is easier but detrimental to a successful business
• When the family is in harmony it goes straight to the bottom line
• If you want to understand the world you need to understand vibration, frequency and energy
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1. The document discusses developing interpersonal relationships in organizations and examines factors like proxemics, relational balance, interpersonal needs, and relational control that influence these relationships.
2. It identifies three types of co-worker relationships: information peer relationships with low disclosure, collegial peer relationships with moderate trust and disclosure, and special peer relationships with high intimacy.
3. The document notes both benefits and potential negatives of workplace relationships, including how telecommuting can impact commitment and how romantic relationships can increase productivity but also cause distractions or favoritism. It provides guidelines organizations use regarding workplace dating policies.
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The document summarizes research on different types of couples. It identifies five types of couples based on their relationship quality and skills:
1. Vitalized couples who are very happy and have strong relationship skills.
2. Harmonious couples who generally get along well but could improve in parenting skills.
3. Conventional couples who have moderate relationship scores and could improve communication.
4. Conflicted couples who struggle with communication and resolving conflicts.
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How to Influence OthersPresented by Argu, Taylor, A.docx
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Presented by: Argu, Taylor,
Ahmd, and Joshua
1
Good Morning Everyone!
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2
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Could I get two volunteers to share their thoughts?
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day, both words basically mean getting someone to do something you want them
to do. However, these two words have different connotations.
In our interviews and online questionnaire, we posed the question of “what is one thing you would like to find out more about influencing others?”
We received numerous responses such as, “Is the result of influencing more of a positive or negative aspect?”, “Do
people know if I’m manipulating them or influencing them?”, “How to be a positive influencer”, and “Knowing the tools
and methods available in order to positively influence another.”
Which is why we’re training on positive influence today, and clarifying the difference between manipulation
and influence first.
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Connect with People Emotionally: this too
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Working with Individuals ©2018 Laureate Education, Inc 1 .docx
Working with Individuals
©2018 Laureate Education, Inc 1
Working with Individuals
Program Transcript
NARRATOR: To elicit the best in others and maximize their own potential, health
care leaders must recognize the values and motivations that drive human
behavior, and understand how those may vary from person to person across an
organization.
CECILIA K. WOODEN: So when we come to an organization, when we're
working with other people, we need to be aware that our behavior is exemplary of
our values.
NARRATOR: In this program, Dr. Cecelia Wooden discusses the alignment
between one's personal values and the values of an organization. Dr. Louis
Rubino and Dr. Brenda Freshman explain the importance of promoting emotional
intelligence in health care organizations.
BRENDA FRESHMAN: When you're aware of your emotional intelligence skill
sets, you can begin to make choices to enhance relationships rather than destroy
them.
CECILIA K. WOODEN: Values are very important in a couple ways. Number one,
they not only guide your behavior, but as a leader or in the workplace, they are
also going to contribute or detract from your success or the success of the
people that you work with. So continually being aware of what your values are is
an important part about being a good leader.
And I would submit that an individual who is happy at work, who feels fulfilled at
work, is an individual whose personal values match the values of the
organization. Let's imagine that you're confident and comfortable in knowing what
your own values are, and yet you find in your workplace that there's a disconnect,
or there's a gap between the values that you hold near and dear and the values
that either organization holds near and dear or manifests.
And an example of this might be, I went into nursing because of a deep need to
care for people. The more time I can just spend talking with a patient, standing by
the bedside, the more familiar the patient is with me. And the more we develop
an understanding of each other, the more confident she's going to be in the care
she or he is getting, and the outcomes are going to be much better.
However, in our organization because we are so short staffed, and the
organization does not want to close beds down, does not want to close a unit
down, I'm having to work double shifts. I can't spend enough bedside time with
my patients because of the technology requirements that I'm struggling with
trying to learn. I'm only spending 28% of my nursing day in contact with a patient.
That will cause a great disconcert with me and a great disconnect.
Working with Individuals
©2018 Laureate Education, Inc 2
So the question is, what do I do about it? What can I do about it? Well, at the
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JWI 505 Business Communications and Executive Presence Lect.docx
JWI 505: Business Communications and Executive Presence
Lecture Notes
© Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be
copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University.
JWI 505 – Lecture Notes (1194) Page 1 of 4
WEEK 4: INTERPERSONAL COMMUNICATION
Reaching Out, Building Relationships, and Making Connections
What does it mean to engage someone? It means reaching out and connecting with them. When you are
human and real to someone, when you are actively present and listening, you demonstrate respect. This is
the most effective way to receive respect in return. It’s also the first step toward building lasting relationships
that produce collaborative results in the business world. None of your colleagues will want to work with you
in the future if you do not engage them sincerely and openly.
As a leader, you own one hundred percent of your relationships. You don’t have the luxury of waiting for
other people to give you fifty percent of the relationship, to meet you halfway. If you want engaged
colleagues and collaborators, you must take responsibility for the relationship, giving it one hundred percent
and owning the accountability for it. If that relationship isn’t what you need it to be, if you’re not fully engaged
with that person, it’s not their responsibility. It is yours as a business leader.
Now, this does not mean that you are doing all the work. It doesn’t mean carrying around your less-than-
engaged coworkers, in the hope that they will eventually see the light, if you let them use and abuse you. It
does mean, however, that you must be fully committed to growing the relationship. If the other person won’t
make the effort, it doesn’t matter. You must take the steps needed to inspire them, to motivate them, and to
build a strong interaction with them.
Why is this important? As a leader, your success soars or fails based on the strength of your relationships
with your colleagues. These are your collaborators, the people best positioned to support your goals and
make them happen. People will engage with you, follow you, and be inspired by you, based on who you are,
not just what you do. Who they are and what they do isn’t your responsibility; you can only lead by example,
openly and generously. One way to do this is to develop and maintain empathy in all of your business
relationships.
Empathy
Empathy is the ability to see and feel what another person is experiencing from their perspective. Empathy,
in the business world, could be referred to as a soft skill. Cultivating empathy, however, is often one of the
most difficult tasks a leader faces, far more important to leadership than the technical skills that leader
already knows.
JWI 505: Business Communications and Executive Presence
Lecture ...
The importance of interpersonal skills 1
The document discusses the importance of interpersonal skills, specifically communication skills. It notes that effective communication requires clearly conveying intended messages while being aware of how the message may be received based on language used, delivery method, and potential distractions. Good listening skills and asking clarifying questions can also help ensure understanding. The document then discusses how relationships impact communication and introduces Eric Berne's framework that relationships are shaped by shifting ego states like parent, adult, and child modes that influence how people respond to each other. Developing awareness of one's own and others' states of mind can improve communication and relationships.
Assessment-BusCom-FINAL_ASSESSMENT_12300886_ABBY.docx
This document discusses the importance of communication skills and emotional intelligence. It covers several key topics:
1) Effective communication requires strong listening skills, being concise, and paying attention to body language. Developing confidence and vocabulary helps improve communication abilities.
2) Collaboration benefits from increased ideas and productivity in groups. Teams work best when members fill different roles and adhere to shared norms and standards. Synergy occurs when groups outperform individuals.
3) Emotional intelligence comprises self-awareness, self-regulation, empathy, motivation, and social skills. It allows for understanding and managing one's own emotions and relationships. People with high emotional intelligence typically experience greater success.
I need to address the following. What is being done to address the
I need to address the following. What is being done to address the mental health disparities in the United States? What professional organization(s) are affiliated with mental health/disparities? I'll also need to do the abstract on this topic
5 pages
APA
12pt Times Roman
https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwjqn-aesvbvAhWoMlkFHbyiDEYQFjAAegQIBBAD&url=https%3A%2F%2Fwww.healthypeople.gov%2F2020%2Fabout%2Ffoundation-health-measures%2FDisparities&usg=AOvVaw2W6UkFFjNMfCnwFxwcnhp6
Example 1
One of the most interesting concepts and ideas about behaviors in organizations that I personally could relate to as a student is motivation. In my opinion, motivation is one of the main reasons I’m able to keep going when studying. Organizational Behavior explores this topic and looks at it in different perspectives where it makes it easier to comprehend and implement. Parijat & Bagga (2014) have mentioned in their motivation theory research article that motivation in private or public enterprises is mandatory. It was also mentioned that “Humans are basically psychological beings and need inspiration whether extrinsic or intrinsic for achieving organizational as well their personal objectives and goals.” (Parijat & Bagga, 2014, p.1). If you compare two pieces of work, one done by a motivated person and the other done by a non-motivated person, you could easily notice the differences between them, the motivated one being more put-together and presentable, the other looking less interesting and rushed.
Example 2
This essay is a reflection of my learning throughout the organizational behavior course. I will be focusing on the topic attitude and job satisfaction which will split into three sections. The first section aims to discuss the knowledge gained during the course, the second section will focus on the ideas and concepts of behaviors with organizations. In the last section, I will discuss the difficulties I have faced throughout the course.
Example 3
On the other hand, The ideas and concepts about behaviors with organizations have made me relate to my personal life. One of the positive learning outcomes is that when I had the experience to become a vendor in an event. I have faced many problems, one of them was being bound to encounter angry customers. My behavior toward this problem while the angry customer was talking, I was attentive listening and understanding their feelings and point of view, later I apologized and tried to find a solution. The negative concept that is related to my personal life is during this pandemic crisis I am restricted from the freedom that made me stuck in a very limited space and this resulted in my stress and became very nervous. Therefore, I acknowledge that stress and nervousness are behavior to my attitude. I have faced one difficulty throughout this course which was not knowing the differences between attitude and behavior. This difficulty turned into beneficial knowledge ...
intra and inter personal relations
This document outlines key concepts related to intrapersonal and interpersonal communication. It discusses self-concept, perception, expectations, and motivation as aspects of intrapersonal communication. Interpersonal communication is defined as communication between two or more people. The benefits of strong interpersonal relationships include trust, acceptance, support, having someone to listen and provide understanding. Good interpersonal skills can provide referrals, reduce stress, and increase happiness. The Johari window model is presented as a tool for understanding self-awareness and improving communication and relationships.
Research Goals and Research Questions-Qualitative or Quantitative-Give.docx
Research Goals and Research Questions:
Qualitative or Quantitative?
Given that you now know the philosophical differences in qualitative and qualitative research, you should now be able to distinguish between those types of research goals. See this list attached of research goals and research questions. 1) Match the research goal to the research question(s) and 2) identify them as either qualitative or quantitative (no mixed methods yet), and 3) explain WHY it is so.  Use the table below to cut/paste the goals and questions into and provide your answers. Look for specific key words to help you differentiate between qualitative and quantitative, and remember that the “why†answer is vital.
Research Goal
1. The goal of this study is to investigate whether leaders' well-being, in the form of positive affect and job stress, can be explained by leader-member exchange (LMX) quality at the group level of analysis.
2. What is the process of negotiating and reaching consensus within a particular social structure?
3. The purpose of this study is to explore how spousal carers of people with MS interpreted their lived experience with their partner, the way in they assigned meaning to their being in such a situation, and the skills and knowledge they have developed to live with their situation.
4. The purpose of this study was to investigate decision-making experiences and the social psychological processes family member surrogates use for health care decisions as they related to decision making with and for a terminally ill family member.
5. The purpose of this study is to examine the extent to which leaders' and teams' goals work together to affect a range of outcomes when their teams fail to regulate (i.e., when they focus exclusively on one particular type of goal). We explicitly focused on learning and performance goals because this distinction is perhaps the most obvious and salient type of goal tension in work organizations.
6. What role does friendship play in girls’ developing sense of self? Specifically, does girls’ friendship provide a form of resilience as they transition from childhood to adolescence?
7. This study will examine the roles of experiential opportunities, organization-initiated cross-cultural experiences (i.e., those found in leadership development programs) and non-work cross-cultural experiences.
8. The goal of this study is to analyze the conditions under which women are promoted to top leadership positions and exploring the challenges they face post-promotion.
Research Questions
1. What do caregivers define as successful day-to-day experience?
2. How do girls describe the development of their sense of self during transition from childhood to adolescence?
3. Does group-level analysis of leader-member exchange explain leaders’ psychological states of leader well-being, in the form of positive affect and job stress?
4. After promotion, do female leaders experience a lack of support and/or challenges to their le.
Saylor URL httpwww.saylor.orgbooks Saylor.org 1
Saylor URL: http://www.saylor.org/books Saylor.org
1
This text was adapted by The Saylor Foundation under a Creative
Commons Attribution-NonCommercial-ShareAlike 3.0 License without
attribution as requested by the work’s original creator or licensee.
http://creativecommons.org/licenses/by-nc-sa/3.0/
http://www.saylor.org/books
http://creativecommons.org/licenses/by-nc-sa/3.0/
http://creativecommons.org/licenses/by-nc-sa/3.0/
Saylor URL: http://www.saylor.org/books Saylor.org
2
Preface
Knowing how to get along with others, resolve workplace conflict, manage relationships,
communicate well, and make good decisions are all critical emotional intelligence skills students
need to succeed in career and in life. Our Human Relations book will address all of the critical topics
to obtain career success. This book isn’t an organizational behavior (OB) text, which is too theoretical
for many of our students’ needs. While this book will focus on some of the theories you might find in
an OB book, the focus is a direct benefit to students in their current and future jobs.
This book also isn’t a professional communications, business English, or professionalism book, as
the focus is much broader: it focuses on general career success and how to effectively maneuver in
the workplace.
The core concept in the book is emotional intelligence and how these skills carry over into career
success, such as through ethics, communication, diversity, teamwork, conflict, good decision making,
stress management, motivation, and leadership.
This book’s easy-to-understand language and tone is written to convey practical information in an
engaging way. Plenty of examples are included in each chapter so students understand the concepts
and how the concepts can benefit their career. This book will meet the needs of a course in the
business department or will be offered to professional technical students in any number of career
fields, such as automotive, dental hygiene, culinary, or technology. In addition, this book would be a
great addition to any school offering human relations course for teacher certification.
This book could be used in the following courses:
• Human relations
• Psychology
• Career-focused courses
• Professionalism
• Business communications
• Teacher/education certification
Features
Each chapter opens with a realistic example that introduces a concept to be explained in detail later. Each
chapter contains relevant examples, YouTube videos, figures, learning objectives, key takeaways, Why
http://creativecommons.org/licenses/by-nc-sa/3.0/
http://www.saylor.org/books
Saylor URL: http://www.saylor.org/books Saylor.org
3
Human Relations? boxes, exercises, and a chapter-ending case that offer different ways to promote
learning.
http://creativecommons.org/licenses/by-nc-sa/3.0/
http://www.saylor.org/b ...
Po report 6 - A lot of bosses are accused of being poor communicator. what do...
Caruso, a boss, is accused of being a poor communicator by his employees. Specifically, he does not listen to his employees' input, focuses only on business metrics without explaining directions clearly, and has a hierarchical communication style where employees must approach him rather than the other way around. This damages motivation and creates tensions.
To improve, the document recommends that Caruso learn communication fundamentals like listening, choosing words carefully, understanding why communication fails, and being positive. It also suggests developing interpersonal skills like making personal connections, maintaining a network, compromising, and showing interest in others. Regular self-review would help Caruso recognize effective and ineffective communications to continuously enhance his skills.
How to Fix the Import Error in the Odoo 17
An import error occurs when a program fails to import a module or library, disrupting its execution. In languages like Python, this issue arises when the specified module cannot be found or accessed, hindering the program's functionality. Resolving import errors is crucial for maintaining smooth software operation and uninterrupted development processes.
South African Journal of Science: Writing with integrity workshop (2024)
South African Journal of Science: Writing with integrity workshop (2024)Academy of Science of South Africa
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This presentation includes basic of PCOS their pathology and treatment and also Ayurveda correlation of PCOS and Ayurvedic line of treatment mentioned in classics.
Azure Interview Questions and Answers PDF By ScholarHat
Azure Interview Questions and Answers PDF By ScholarHat
How to Setup Warehouse & Location in Odoo 17 Inventory
In this slide, we'll explore how to set up warehouses and locations in Odoo 17 Inventory. This will help us manage our stock effectively, track inventory levels, and streamline warehouse operations.
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How to Influence OthersPresented by Argu, Taylor, A.docx
How to Influence Others
Presented by: Argu, Taylor,
Ahmd, and Joshua
1
Good Morning Everyone!
My name Taylor and these are my colleagues Ahmd, Argu, and Josh… and today we’ll be presenting on How to Influence Others.
To give you a background on how we chose this topic, we started to imagine life after college, work, and although we
go to college to learn the basics of business, business is more than just knowing how to set up an income statement,
how to calculate the weighted average cost of capital, or understanding the current economic and political state of
The global economy… we need to know the skills of how to conduct business… which boils down to influence… how
our thoughts, ideas, and opinions are going to impact the people around us... our customers, coworkers, bosses, and
investors in the future.
Learning Objectives
Enhance one’s ability to influence using emotion, charisma, and vulnerability
Become more confident with using logic, emotion, and cooperative appeals
2
The learning objectives of this workshop include:
Gain understanding of the differences between influence and manipulation
Enhance one’s ability to influence through connection using emotion, charisma, and vulnerability
Acknowledge positive influencers in your life and how they have affected you as a person
Follow the Cialdini technique of pre-suasion through a step-by-step process
Make a connection between emotional intelligence and influence
Become more confident with using logic, emotion, and cooperative appeals
Practice the five simple steps to win people over instantly
So let’s jump right in and get started with Influence vs. Manipulation...
Influence v. Manipulation
3
I want to pose a question to the class… in your own words, what differentiates
influence from manipulation?
Could I get two volunteers to share their thoughts?
People often use influence and manipulation interchangeably as at the end of the
day, both words basically mean getting someone to do something you want them
to do. However, these two words have different connotations.
In our interviews and online questionnaire, we posed the question of “what is one thing you would like to find out more about influencing others?”
We received numerous responses such as, “Is the result of influencing more of a positive or negative aspect?”, “Do
people know if I’m manipulating them or influencing them?”, “How to be a positive influencer”, and “Knowing the tools
and methods available in order to positively influence another.”
Which is why we’re training on positive influence today, and clarifying the difference between manipulation
and influence first.
How to Enhance your Ability to Influence: this is my part
4
Connect with People Emotionally: this too
The ability to control the emotions of others helps in influencing them. The first step in achieving this is engaging others in conversation.
5
When a person can ...
Module 3 material_sample Vocational Training
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Dem 735 – fundamentals of human relations
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Interpersonal relationships in Young Adolescent
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Assertiveness
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Working with Individuals ©2018 Laureate Education, Inc 1 .docx
Working with Individuals
©2018 Laureate Education, Inc 1
Working with Individuals
Program Transcript
NARRATOR: To elicit the best in others and maximize their own potential, health
care leaders must recognize the values and motivations that drive human
behavior, and understand how those may vary from person to person across an
organization.
CECILIA K. WOODEN: So when we come to an organization, when we're
working with other people, we need to be aware that our behavior is exemplary of
our values.
NARRATOR: In this program, Dr. Cecelia Wooden discusses the alignment
between one's personal values and the values of an organization. Dr. Louis
Rubino and Dr. Brenda Freshman explain the importance of promoting emotional
intelligence in health care organizations.
BRENDA FRESHMAN: When you're aware of your emotional intelligence skill
sets, you can begin to make choices to enhance relationships rather than destroy
them.
CECILIA K. WOODEN: Values are very important in a couple ways. Number one,
they not only guide your behavior, but as a leader or in the workplace, they are
also going to contribute or detract from your success or the success of the
people that you work with. So continually being aware of what your values are is
an important part about being a good leader.
And I would submit that an individual who is happy at work, who feels fulfilled at
work, is an individual whose personal values match the values of the
organization. Let's imagine that you're confident and comfortable in knowing what
your own values are, and yet you find in your workplace that there's a disconnect,
or there's a gap between the values that you hold near and dear and the values
that either organization holds near and dear or manifests.
And an example of this might be, I went into nursing because of a deep need to
care for people. The more time I can just spend talking with a patient, standing by
the bedside, the more familiar the patient is with me. And the more we develop
an understanding of each other, the more confident she's going to be in the care
she or he is getting, and the outcomes are going to be much better.
However, in our organization because we are so short staffed, and the
organization does not want to close beds down, does not want to close a unit
down, I'm having to work double shifts. I can't spend enough bedside time with
my patients because of the technology requirements that I'm struggling with
trying to learn. I'm only spending 28% of my nursing day in contact with a patient.
That will cause a great disconcert with me and a great disconnect.
Working with Individuals
©2018 Laureate Education, Inc 2
So the question is, what do I do about it? What can I do about it? Well, at the
most elemental level, a good clinician will go to her supervisor immediately and
say, I know we're required to do double shifts because of short staffing. Or I know
we're having to engage in X, Y, and Z behav ...
JWI 505 Business Communications and Executive Presence Lect.docx
JWI 505: Business Communications and Executive Presence
Lecture Notes
© Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be
copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University.
JWI 505 – Lecture Notes (1194) Page 1 of 4
WEEK 4: INTERPERSONAL COMMUNICATION
Reaching Out, Building Relationships, and Making Connections
What does it mean to engage someone? It means reaching out and connecting with them. When you are
human and real to someone, when you are actively present and listening, you demonstrate respect. This is
the most effective way to receive respect in return. It’s also the first step toward building lasting relationships
that produce collaborative results in the business world. None of your colleagues will want to work with you
in the future if you do not engage them sincerely and openly.
As a leader, you own one hundred percent of your relationships. You don’t have the luxury of waiting for
other people to give you fifty percent of the relationship, to meet you halfway. If you want engaged
colleagues and collaborators, you must take responsibility for the relationship, giving it one hundred percent
and owning the accountability for it. If that relationship isn’t what you need it to be, if you’re not fully engaged
with that person, it’s not their responsibility. It is yours as a business leader.
Now, this does not mean that you are doing all the work. It doesn’t mean carrying around your less-than-
engaged coworkers, in the hope that they will eventually see the light, if you let them use and abuse you. It
does mean, however, that you must be fully committed to growing the relationship. If the other person won’t
make the effort, it doesn’t matter. You must take the steps needed to inspire them, to motivate them, and to
build a strong interaction with them.
Why is this important? As a leader, your success soars or fails based on the strength of your relationships
with your colleagues. These are your collaborators, the people best positioned to support your goals and
make them happen. People will engage with you, follow you, and be inspired by you, based on who you are,
not just what you do. Who they are and what they do isn’t your responsibility; you can only lead by example,
openly and generously. One way to do this is to develop and maintain empathy in all of your business
relationships.
Empathy
Empathy is the ability to see and feel what another person is experiencing from their perspective. Empathy,
in the business world, could be referred to as a soft skill. Cultivating empathy, however, is often one of the
most difficult tasks a leader faces, far more important to leadership than the technical skills that leader
already knows.
JWI 505: Business Communications and Executive Presence
Lecture ...
The importance of interpersonal skills 1
The document discusses the importance of interpersonal skills, specifically communication skills. It notes that effective communication requires clearly conveying intended messages while being aware of how the message may be received based on language used, delivery method, and potential distractions. Good listening skills and asking clarifying questions can also help ensure understanding. The document then discusses how relationships impact communication and introduces Eric Berne's framework that relationships are shaped by shifting ego states like parent, adult, and child modes that influence how people respond to each other. Developing awareness of one's own and others' states of mind can improve communication and relationships.
Assessment-BusCom-FINAL_ASSESSMENT_12300886_ABBY.docx
This document discusses the importance of communication skills and emotional intelligence. It covers several key topics:
1) Effective communication requires strong listening skills, being concise, and paying attention to body language. Developing confidence and vocabulary helps improve communication abilities.
2) Collaboration benefits from increased ideas and productivity in groups. Teams work best when members fill different roles and adhere to shared norms and standards. Synergy occurs when groups outperform individuals.
3) Emotional intelligence comprises self-awareness, self-regulation, empathy, motivation, and social skills. It allows for understanding and managing one's own emotions and relationships. People with high emotional intelligence typically experience greater success.
I need to address the following. What is being done to address the
I need to address the following. What is being done to address the mental health disparities in the United States? What professional organization(s) are affiliated with mental health/disparities? I'll also need to do the abstract on this topic
5 pages
APA
12pt Times Roman
https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwjqn-aesvbvAhWoMlkFHbyiDEYQFjAAegQIBBAD&url=https%3A%2F%2Fwww.healthypeople.gov%2F2020%2Fabout%2Ffoundation-health-measures%2FDisparities&usg=AOvVaw2W6UkFFjNMfCnwFxwcnhp6
Example 1
One of the most interesting concepts and ideas about behaviors in organizations that I personally could relate to as a student is motivation. In my opinion, motivation is one of the main reasons I’m able to keep going when studying. Organizational Behavior explores this topic and looks at it in different perspectives where it makes it easier to comprehend and implement. Parijat & Bagga (2014) have mentioned in their motivation theory research article that motivation in private or public enterprises is mandatory. It was also mentioned that “Humans are basically psychological beings and need inspiration whether extrinsic or intrinsic for achieving organizational as well their personal objectives and goals.” (Parijat & Bagga, 2014, p.1). If you compare two pieces of work, one done by a motivated person and the other done by a non-motivated person, you could easily notice the differences between them, the motivated one being more put-together and presentable, the other looking less interesting and rushed.
Example 2
This essay is a reflection of my learning throughout the organizational behavior course. I will be focusing on the topic attitude and job satisfaction which will split into three sections. The first section aims to discuss the knowledge gained during the course, the second section will focus on the ideas and concepts of behaviors with organizations. In the last section, I will discuss the difficulties I have faced throughout the course.
Example 3
On the other hand, The ideas and concepts about behaviors with organizations have made me relate to my personal life. One of the positive learning outcomes is that when I had the experience to become a vendor in an event. I have faced many problems, one of them was being bound to encounter angry customers. My behavior toward this problem while the angry customer was talking, I was attentive listening and understanding their feelings and point of view, later I apologized and tried to find a solution. The negative concept that is related to my personal life is during this pandemic crisis I am restricted from the freedom that made me stuck in a very limited space and this resulted in my stress and became very nervous. Therefore, I acknowledge that stress and nervousness are behavior to my attitude. I have faced one difficulty throughout this course which was not knowing the differences between attitude and behavior. This difficulty turned into beneficial knowledge ...
intra and inter personal relations
This document outlines key concepts related to intrapersonal and interpersonal communication. It discusses self-concept, perception, expectations, and motivation as aspects of intrapersonal communication. Interpersonal communication is defined as communication between two or more people. The benefits of strong interpersonal relationships include trust, acceptance, support, having someone to listen and provide understanding. Good interpersonal skills can provide referrals, reduce stress, and increase happiness. The Johari window model is presented as a tool for understanding self-awareness and improving communication and relationships.
Research Goals and Research Questions-Qualitative or Quantitative-Give.docx
Research Goals and Research Questions:
Qualitative or Quantitative?
Given that you now know the philosophical differences in qualitative and qualitative research, you should now be able to distinguish between those types of research goals. See this list attached of research goals and research questions. 1) Match the research goal to the research question(s) and 2) identify them as either qualitative or quantitative (no mixed methods yet), and 3) explain WHY it is so.  Use the table below to cut/paste the goals and questions into and provide your answers. Look for specific key words to help you differentiate between qualitative and quantitative, and remember that the “why†answer is vital.
Research Goal
1. The goal of this study is to investigate whether leaders' well-being, in the form of positive affect and job stress, can be explained by leader-member exchange (LMX) quality at the group level of analysis.
2. What is the process of negotiating and reaching consensus within a particular social structure?
3. The purpose of this study is to explore how spousal carers of people with MS interpreted their lived experience with their partner, the way in they assigned meaning to their being in such a situation, and the skills and knowledge they have developed to live with their situation.
4. The purpose of this study was to investigate decision-making experiences and the social psychological processes family member surrogates use for health care decisions as they related to decision making with and for a terminally ill family member.
5. The purpose of this study is to examine the extent to which leaders' and teams' goals work together to affect a range of outcomes when their teams fail to regulate (i.e., when they focus exclusively on one particular type of goal). We explicitly focused on learning and performance goals because this distinction is perhaps the most obvious and salient type of goal tension in work organizations.
6. What role does friendship play in girls’ developing sense of self? Specifically, does girls’ friendship provide a form of resilience as they transition from childhood to adolescence?
7. This study will examine the roles of experiential opportunities, organization-initiated cross-cultural experiences (i.e., those found in leadership development programs) and non-work cross-cultural experiences.
8. The goal of this study is to analyze the conditions under which women are promoted to top leadership positions and exploring the challenges they face post-promotion.
Research Questions
1. What do caregivers define as successful day-to-day experience?
2. How do girls describe the development of their sense of self during transition from childhood to adolescence?
3. Does group-level analysis of leader-member exchange explain leaders’ psychological states of leader well-being, in the form of positive affect and job stress?
4. After promotion, do female leaders experience a lack of support and/or challenges to their le.
Saylor URL httpwww.saylor.orgbooks Saylor.org 1
Saylor URL: http://www.saylor.org/books Saylor.org
1
This text was adapted by The Saylor Foundation under a Creative
Commons Attribution-NonCommercial-ShareAlike 3.0 License without
attribution as requested by the work’s original creator or licensee.
http://creativecommons.org/licenses/by-nc-sa/3.0/
http://www.saylor.org/books
http://creativecommons.org/licenses/by-nc-sa/3.0/
http://creativecommons.org/licenses/by-nc-sa/3.0/
Saylor URL: http://www.saylor.org/books Saylor.org
2
Preface
Knowing how to get along with others, resolve workplace conflict, manage relationships,
communicate well, and make good decisions are all critical emotional intelligence skills students
need to succeed in career and in life. Our Human Relations book will address all of the critical topics
to obtain career success. This book isn’t an organizational behavior (OB) text, which is too theoretical
for many of our students’ needs. While this book will focus on some of the theories you might find in
an OB book, the focus is a direct benefit to students in their current and future jobs.
This book also isn’t a professional communications, business English, or professionalism book, as
the focus is much broader: it focuses on general career success and how to effectively maneuver in
the workplace.
The core concept in the book is emotional intelligence and how these skills carry over into career
success, such as through ethics, communication, diversity, teamwork, conflict, good decision making,
stress management, motivation, and leadership.
This book’s easy-to-understand language and tone is written to convey practical information in an
engaging way. Plenty of examples are included in each chapter so students understand the concepts
and how the concepts can benefit their career. This book will meet the needs of a course in the
business department or will be offered to professional technical students in any number of career
fields, such as automotive, dental hygiene, culinary, or technology. In addition, this book would be a
great addition to any school offering human relations course for teacher certification.
This book could be used in the following courses:
• Human relations
• Psychology
• Career-focused courses
• Professionalism
• Business communications
• Teacher/education certification
Features
Each chapter opens with a realistic example that introduces a concept to be explained in detail later. Each
chapter contains relevant examples, YouTube videos, figures, learning objectives, key takeaways, Why
http://creativecommons.org/licenses/by-nc-sa/3.0/
http://www.saylor.org/books
Saylor URL: http://www.saylor.org/books Saylor.org
3
Human Relations? boxes, exercises, and a chapter-ending case that offer different ways to promote
learning.
http://creativecommons.org/licenses/by-nc-sa/3.0/
http://www.saylor.org/b ...
Po report 6 - A lot of bosses are accused of being poor communicator. what do...
Caruso, a boss, is accused of being a poor communicator by his employees. Specifically, he does not listen to his employees' input, focuses only on business metrics without explaining directions clearly, and has a hierarchical communication style where employees must approach him rather than the other way around. This damages motivation and creates tensions.
To improve, the document recommends that Caruso learn communication fundamentals like listening, choosing words carefully, understanding why communication fails, and being positive. It also suggests developing interpersonal skills like making personal connections, maintaining a network, compromising, and showing interest in others. Regular self-review would help Caruso recognize effective and ineffective communications to continuously enhance his skills.
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How to Influence OthersPresented by Argu, Taylor, A.docx
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Assessment-BusCom-FINAL_ASSESSMENT_12300886_ABBY.docx
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South African Journal of Science: Writing with integrity workshop (2024)
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Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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clinical examination of hip joint (1).pdf
described clinical examination all orthopeadic conditions .
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptx
The simplified electron and muon model, Oscillating Spacetime: The Foundation...
Discover the Simplified Electron and Muon Model: A New Wave-Based Approach to Understanding Particles delves into a groundbreaking theory that presents electrons and muons as rotating soliton waves within oscillating spacetime. Geared towards students, researchers, and science buffs, this book breaks down complex ideas into simple explanations. It covers topics such as electron waves, temporal dynamics, and the implications of this model on particle physics. With clear illustrations and easy-to-follow explanations, readers will gain a new outlook on the universe's fundamental nature.
DRUGS AND ITS classification slide share
Any substance (other than food) that is used to prevent, diagnose, treat, or relieve symptoms of a
disease or abnormal condition
Walmart Business+ and Spark Good for Nonprofits.pdf
"Learn about all the ways Walmart supports nonprofit organizations.
You will hear from Liz Willett, the Head of Nonprofits, and hear about what Walmart is doing to help nonprofits, including Walmart Business and Spark Good. Walmart Business+ is a new offer for nonprofits that offers discounts and also streamlines nonprofits order and expense tracking, saving time and money.
The webinar may also give some examples on how nonprofits can best leverage Walmart Business+.
The event will cover the following::
Walmart Business + (https://business.walmart.com/plus) is a new shopping experience for nonprofits, schools, and local business customers that connects an exclusive online shopping experience to stores. Benefits include free delivery and shipping, a 'Spend Analytics” feature, special discounts, deals and tax-exempt shopping.
Special TechSoup offer for a free 180 days membership, and up to $150 in discounts on eligible orders.
Spark Good (walmart.com/sparkgood) is a charitable platform that enables nonprofits to receive donations directly from customers and associates.
Answers about how you can do more with Walmart!"
How to Build a Module in Odoo 17 Using the Scaffold Method
Odoo provides an option for creating a module by using a single line command. By using this command the user can make a whole structure of a module. It is very easy for a beginner to make a module. There is no need to make each file manually. This slide will show how to create a module using the scaffold method.
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...National Information Standards Organization (NISO)
This presentation was provided by Steph Pollock of The American Psychological Association’s Journals Program, and Damita Snow, of The American Society of Civil Engineers (ASCE), for the initial session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session One: 'Setting Expectations: a DEIA Primer,' was held June 6, 2024.Recently uploaded (20)
South African Journal of Science: Writing with integrity workshop (2024)
South African Journal of Science: Writing with integrity workshop (2024)
Film vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movie
Azure Interview Questions and Answers PDF By ScholarHat
Azure Interview Questions and Answers PDF By ScholarHat
How to Setup Warehouse & Location in Odoo 17 Inventory
How to Setup Warehouse & Location in Odoo 17 Inventory
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptx
The simplified electron and muon model, Oscillating Spacetime: The Foundation...
The simplified electron and muon model, Oscillating Spacetime: The Foundation...
Pride Month Slides 2024 David Douglas School District
Pride Month Slides 2024 David Douglas School District
Walmart Business+ and Spark Good for Nonprofits.pdf
Walmart Business+ and Spark Good for Nonprofits.pdf
How to Build a Module in Odoo 17 Using the Scaffold Method
How to Build a Module in Odoo 17 Using the Scaffold Method
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
Social intelligence
- 1. Dear students get fully solved assignments Send your semester & Specialization name to our mail id help.mbaassignments@gmail.com or call us at : 08263069601 ASSIGNMENT FOR INDEPENDENT STUDY – I Program Executive MBA Title Social Intelligence [ISBN 9780099464921; Arrow Books] Author Daniel Goleman Answer all questions Question. 1. “Rapport feels good, generating the harmonious glow of being simpatico, a sense of friendliness where each person feels other’s warmth, understanding, and genuineness”. What is your recipe for developing a rapport with your colleagues? Explain with examples. Answer: Rapport Rapport formsthe basisof meaningful,closeandharmoniousrelationshipsbetween people. It's the sense of connection that you get when you meet someone you like and trust, and whose point of view you understand. It's the bond that forms when you discover that you share one another's values and priorities in life. Way of developing rapport with your colleagues: Question. 2. The emotional indifference and remoteness of an “I-It” relationship stands in direct contrast to the attuned “I-You” relationship. In the organizational/professional context, cite situations wherein you think “I-It” and “I-You” relationships would individually be fruitful. What is the rationale for the utility of the relevant type of relationship in each of these situations? Answer: Situations in which “I-It” and “I-You” relationship is useful: “I-It”relationship In an "I-It"relationshipwe interactwithpeopleintheirsocial roles.Ourconversationsare superficial and impersonal.Thisisthe waywe normallycommunicate withsalespeople, servers in restaurants,
- 2. and clerical staff. Students on large campuses may also feel they are treated as "its," and not as persons. Most of our relationships start at the "I-it" level, and develop from there. Closer relationships must move to the second level, "I-You." Question. 3. “Children deprived of vital human contact fail to make crucial distinctions among emotions; their sense of what others feel remains fuzzy”. For children who are unable to overcome this inability to make crucial distinctions among emotions as they grow up, what effect will it have on their work life as adults? Discuss. Answer: In modern age where there is no time for others, in that time children also hardly contact withotherhumanbeingsexcepttheirparents.As the trend of nuclear family is increasing, children don’t get much chance to interact with many people and so they fail to understand emotions of other because they are just restricted to few people of their family. They fail to understand other people and their problems, emotions and feelings. Question. 4. “In rigid hierarchies bosses tend to be authoritarian: they express more freely their contempt for their subordinates, who in turn naturally feel a messy mix of hostility, fear, and insecurity.” Put yourself in the shoes of the subordinate and explain how you would deal with your boss under such circumstances. Answer: To deal with an authoritarian boss: An authoritarianbosscan make life miserable for employees and can be costly for companies. The results of working with an authoritative boss are disengaged employees and, ultimately, a loss of companyfinances.Butwhenanemployee learnstowork well under this pressure, the relationship can work. The key is communication, working smart and getting to know the people that can ultimately help you. Question 5. The pillars of ‘Gross National Happiness’ of a country such as Bhutan are not only based on economic growth but also on financial self-reliance, education, preserving local culture, etc.
- 3. What, according to you, should be the pillars of the ‘Gross Organizational Happiness’ of any organization? Justify Answer: Gross Organizational Happiness Gross Organizational happinesscanbe the collectionof the happinessof individualsin it, possibly as an aspect of the culture or ethos of the organization; a misconception; or an example of organizational virtue.Seeingthe happinessof an organization as the composite of the happiness of the individualswithinthe organizationisthe mostcommonapproachto organizational happiness.In effect a measure of gross organizational happiness is derived from individual scores by some mathematical device with the organization acting as Dear students get fully solved assignments Send your semester & Specialization name to our mail id help.mbaassignments@gmail.com or call us at : 08263069601