SlideShare a Scribd company logo
How To Test 
EVERYTHING 
In Social… 
And Where To Put Your 
$$$Money$$$ 
1
RACHAEL KING 
Head of Communications, 
DogVacay 
@rachaelgking 
2
3
SPENDING = SCARY 
But it doesn’t have to be... 
4
Social is actually a science 
5
WHAT to test? 
TIME OF DAY LENGTH OF 
6 
POSTS 
TYPES OF 
POSTS 
DIFFERENT 
VERSIONS 
TARGETING
LENGTH OF POSTS 
USE EXISTING DATA TO FORMULATE SMART TESTS… (VIA BUFFER.COM) 
7 
100 
characters 
40 
characters 
60 
characters 
SHORT & SWEET 
(WITH LOTS OF 
HASHTAGS)
TESTING METHODOLOGY 
1. 2. 3. 4. 
A/B TEST 
EV-ER-Y-THING 
LEAN STARTUP 
METHOD 
SURVEYS & 
FEEDBACK 
QUANTITATIVE & 
QUALITATIVE 
8
IT’S ALL ABOUT THE GOAL 
Track twice, report once! 
9 
Sign ups ENGAGEMENT 
USER 
ACQUISITION 
FAN 
GROWTH 
User- 
Generated 
content SALES
MEASUREMENT FRAMEWORK 
1. 2. 
3. 4. 
10 
Choose 
a focus 
Check in 
often 
Report 
W/M/Q Debrief
4 WEEK PLAN: TIME OF DAY 
11 
Content 
Type B 
@ 7am 
Content 
Type B 
@ 9am 
Content 
Type B 
@ 11am 
Content 
Type B 
@ 12Pm 
Content 
Type A 
@ 10am 
Content 
Type A 
@ 12Pm 
Content 
Type A 
@ 2Pm 
Content 
Type A 
@ 4Pm 
Content 
Type A 
@ 7AM 
Content 
Type A 
@ 9am 
Content 
Type A 
@ 11am 
Content 
Type A 
@ 12pm 
Content 
Type B 
@ 10am 
Content 
Type B 
@ 12pm 
Content 
Type B 
@ 2pm 
Content 
Type B 
@ 4pm 
Content 
Type D 
@ 7am 
Content 
Type D 
@ 9am 
Content 
Type D 
@ 11am 
Content 
Type D 
@ 12Pm 
Content 
Type D 
@ 10AM 
Content 
Type D 
@ 12pm 
Content 
Type D 
@ 2pm 
Content 
Type D 
@ 4pm 
Content 
Type C 
@ 8AM 
Content 
Type C 
@ 12pm 
Content 
Type C 
@ 8am 
Content 
Type C 
@ 12pm
4 WEEK PLAN: A/B Test 
12 
Content 
Type A: 
QUESTION 
Content 
Type A: 
STATEMENT 
Content 
Type a: 
QUESTION 
Content 
Type A: 
STATEMENT 
Content 
Type B: 
CTA FIRST 
Content 
Type B: 
CTA LAST 
Content 
Type B: 
CTA FIRST 
Content 
Type B: 
CTA LAST 
Content 
Type C: 
w/ IMAGE 
Content 
Type c: 
W/o IMAGE 
Content 
Type C: 
w/ IMAGE 
Content 
Type c: 
W/o IMAGE 
Content 
Type A: 
CTA 1 
Content 
Type a: 
CTA 2 
Content 
Type A: 
CTA 1 
Content 
Type a: 
CTA 2 
Content 
Type B: 
VOTE 
Content 
Type B: 
“LIKE THIS” 
Content 
Type B: 
VOTE 
Content 
Type B: 
“LIKE THIS” 
Content 
Type C: 
OPINION 
Content 
Type c: 
YES/NO 
Content 
Type C: 
OPINION 
Content 
Type c: 
YES/NO 
Content 
Type D: 
LINK + PIC 
Content 
Type D: 
LINK ONLY 
Content 
Type D: 
LINK + PIC 
Content 
Type D: 
LINK ONLY
FANTASTIC TOOLS 
Mostly free, too! 
13
*NOW* comes the money 
Invest in and amplify your wins! 
14
SPEND THAT PAPER 
15 
BE A SCROOGE (AT FIRST) 
INCREASE SPENDING AT KEY MOMENTS
WHEN TO DOUBLE DOWN 
16 
CONSTANT MONITORING = 
NEVER MISS AN OPPORTUNTY 
ONCE PROVEN, DON’T BE 
AFRAID TO BET BIG
SIDECAR: #MAKEMYHOLIDAY 
17 
Facebook promoted posts ($230 spent) 
– 37k impressions 
– $0.82 COST PER ENGAGEMENT 
Twitter ads ($444 spent) 
– 60K Impressions 
– $0.69 cost per engagement
DOGVACAY: HOST ACQUISITION ADS 
18 
Highest conversion rates: 
targeting other 
community marketplaces
ThankS! 
Questions? 
Bring ‘em on. 
19
Get in touch: 
@rachaelgking 
or 
rachaelgking@gmail.com 
20

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Social Fresh West 2014: How To Test EVERYTHING in Social, and Where to Put Your Money

  • 1. How To Test EVERYTHING In Social… And Where To Put Your $$$Money$$$ 1
  • 2. RACHAEL KING Head of Communications, DogVacay @rachaelgking 2
  • 3. 3
  • 4. SPENDING = SCARY But it doesn’t have to be... 4
  • 5. Social is actually a science 5
  • 6. WHAT to test? TIME OF DAY LENGTH OF 6 POSTS TYPES OF POSTS DIFFERENT VERSIONS TARGETING
  • 7. LENGTH OF POSTS USE EXISTING DATA TO FORMULATE SMART TESTS… (VIA BUFFER.COM) 7 100 characters 40 characters 60 characters SHORT & SWEET (WITH LOTS OF HASHTAGS)
  • 8. TESTING METHODOLOGY 1. 2. 3. 4. A/B TEST EV-ER-Y-THING LEAN STARTUP METHOD SURVEYS & FEEDBACK QUANTITATIVE & QUALITATIVE 8
  • 9. IT’S ALL ABOUT THE GOAL Track twice, report once! 9 Sign ups ENGAGEMENT USER ACQUISITION FAN GROWTH User- Generated content SALES
  • 10. MEASUREMENT FRAMEWORK 1. 2. 3. 4. 10 Choose a focus Check in often Report W/M/Q Debrief
  • 11. 4 WEEK PLAN: TIME OF DAY 11 Content Type B @ 7am Content Type B @ 9am Content Type B @ 11am Content Type B @ 12Pm Content Type A @ 10am Content Type A @ 12Pm Content Type A @ 2Pm Content Type A @ 4Pm Content Type A @ 7AM Content Type A @ 9am Content Type A @ 11am Content Type A @ 12pm Content Type B @ 10am Content Type B @ 12pm Content Type B @ 2pm Content Type B @ 4pm Content Type D @ 7am Content Type D @ 9am Content Type D @ 11am Content Type D @ 12Pm Content Type D @ 10AM Content Type D @ 12pm Content Type D @ 2pm Content Type D @ 4pm Content Type C @ 8AM Content Type C @ 12pm Content Type C @ 8am Content Type C @ 12pm
  • 12. 4 WEEK PLAN: A/B Test 12 Content Type A: QUESTION Content Type A: STATEMENT Content Type a: QUESTION Content Type A: STATEMENT Content Type B: CTA FIRST Content Type B: CTA LAST Content Type B: CTA FIRST Content Type B: CTA LAST Content Type C: w/ IMAGE Content Type c: W/o IMAGE Content Type C: w/ IMAGE Content Type c: W/o IMAGE Content Type A: CTA 1 Content Type a: CTA 2 Content Type A: CTA 1 Content Type a: CTA 2 Content Type B: VOTE Content Type B: “LIKE THIS” Content Type B: VOTE Content Type B: “LIKE THIS” Content Type C: OPINION Content Type c: YES/NO Content Type C: OPINION Content Type c: YES/NO Content Type D: LINK + PIC Content Type D: LINK ONLY Content Type D: LINK + PIC Content Type D: LINK ONLY
  • 13. FANTASTIC TOOLS Mostly free, too! 13
  • 14. *NOW* comes the money Invest in and amplify your wins! 14
  • 15. SPEND THAT PAPER 15 BE A SCROOGE (AT FIRST) INCREASE SPENDING AT KEY MOMENTS
  • 16. WHEN TO DOUBLE DOWN 16 CONSTANT MONITORING = NEVER MISS AN OPPORTUNTY ONCE PROVEN, DON’T BE AFRAID TO BET BIG
  • 17. SIDECAR: #MAKEMYHOLIDAY 17 Facebook promoted posts ($230 spent) – 37k impressions – $0.82 COST PER ENGAGEMENT Twitter ads ($444 spent) – 60K Impressions – $0.69 cost per engagement
  • 18. DOGVACAY: HOST ACQUISITION ADS 18 Highest conversion rates: targeting other community marketplaces
  • 19. ThankS! Questions? Bring ‘em on. 19
  • 20. Get in touch: @rachaelgking or rachaelgking@gmail.com 20