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OpenText Confidential. ©2014 All Rights Reserved. 2
Problem & Opportunity Statement
 GOAL:
 Create a solution for identifying and reporting on what information is being printed, from any
source
 PROBLEM:
 Printed data is dark data
 Print drivers know how to print but not what they are printing
 OpenText knows what we’re printing but not how to print
 OPPORTUNITY:
 Understand what is being printed to
 Uncover PII risks
 Identify frequently printed documents for creating digitization strategy
 Create corporate records when required by business rules
OpenText Confidential. ©2014 All Rights Reserved. 3
Enterprise Print Analytics – Definition
Services led solutions for organizations needing to understand “what” is being printed. Solution
components are:
• Software from OpenText
• Discovery Suite, iHUB and AppWorks
• Services from HP
Two core solutions
• Usage Analytics
• Flat fee for software for given term. For example $150k for 3 months.
• Comes with set of core predefined reports
• Real-time Alerting
• Per user price that includes all software components
• Deployment services extra
HP services delivers reports about what documents are being printed based on collected data
and classifications
OpenText Confidential. ©2014 All Rights Reserved. 4
Enterprise Print Analytics – Reference
Architecture
Input Streams
Documents from file share
Documents from ECM repository
Email attachments
Files from USB stick
… Other …
Converts from
PCL (Printer
Control Language)
to PDF
Conversion Process Discovery Suite
Interprets
document content
Allow printing
Copy to Content Server
Perform alert
Prevent printing
Pre-printing exit
point for
processing
Printer Exit Point
Dashboard reports
Content Classifications
Files to be printed
Location is irrelevant
Print Driver
Copy of file put
on disk in
specified location
• Determine if PII exists
• Alerts and alarms
• Archiving
• Ingest to Content Server
• Auto-classification
• Analytics of
• Presumed content type (patient record,
mortgage form, etc.)
• Who is printing
• …
Content Server / Discover Suite
OpenText Confidential. ©2014 All Rights Reserved. 6
Enterprise Print Analytics – Use-Cases
Usage Analytics
• Track printing volumes by printer label or track based on the printers being network or
locally connected, i.e., connected via USB or parallel port to users desktops.
• Track overall printing across your organization over time. Identify print volumes based
on individual users or based on group of users such as departments within your
organization.
Real-time Alerting
• User attempts to copy document with “confidential” in the footer. Corporate security is
alerted by email and text message of where action is happening
• User attempts to print document with credit card number. Print job is prevented
• User attempts to print document with credit card number. Print job is allowed to
proceed, copy is put into Content Server and manager is emailed notification
OpenText Confidential. ©2014 All Rights Reserved. 7
Enterprise Print Analytics – V1 Features
 Web interface for reporting and rule definitions
 Mobile interface for reporting and rule reviewing; rule creation stretch goal
 Must work on printer device directly
 Ability to specify rules using regex style flexibility for identification of text of interest
 Ability to specify rules for actioning on discovered content such as
 Prevent scan; prevent print; prevent copy
 Alert by email or text specified persons
 Create copy of printed / scanned / copied object for records purposes
 Metadata repository of actions such as
 Who printed / scanned / copied
 PII that’s been printed
 Print volume and frequency
 Classification taxonomy
 Dashboard of reports based on collected metadata

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Smart Print Analytics

  • 1.
  • 2. OpenText Confidential. ©2014 All Rights Reserved. 2 Problem & Opportunity Statement  GOAL:  Create a solution for identifying and reporting on what information is being printed, from any source  PROBLEM:  Printed data is dark data  Print drivers know how to print but not what they are printing  OpenText knows what we’re printing but not how to print  OPPORTUNITY:  Understand what is being printed to  Uncover PII risks  Identify frequently printed documents for creating digitization strategy  Create corporate records when required by business rules
  • 3. OpenText Confidential. ©2014 All Rights Reserved. 3 Enterprise Print Analytics – Definition Services led solutions for organizations needing to understand “what” is being printed. Solution components are: • Software from OpenText • Discovery Suite, iHUB and AppWorks • Services from HP Two core solutions • Usage Analytics • Flat fee for software for given term. For example $150k for 3 months. • Comes with set of core predefined reports • Real-time Alerting • Per user price that includes all software components • Deployment services extra HP services delivers reports about what documents are being printed based on collected data and classifications
  • 4. OpenText Confidential. ©2014 All Rights Reserved. 4 Enterprise Print Analytics – Reference Architecture Input Streams Documents from file share Documents from ECM repository Email attachments Files from USB stick … Other … Converts from PCL (Printer Control Language) to PDF Conversion Process Discovery Suite Interprets document content Allow printing Copy to Content Server Perform alert Prevent printing Pre-printing exit point for processing Printer Exit Point Dashboard reports Content Classifications
  • 5. Files to be printed Location is irrelevant Print Driver Copy of file put on disk in specified location • Determine if PII exists • Alerts and alarms • Archiving • Ingest to Content Server • Auto-classification • Analytics of • Presumed content type (patient record, mortgage form, etc.) • Who is printing • … Content Server / Discover Suite
  • 6. OpenText Confidential. ©2014 All Rights Reserved. 6 Enterprise Print Analytics – Use-Cases Usage Analytics • Track printing volumes by printer label or track based on the printers being network or locally connected, i.e., connected via USB or parallel port to users desktops. • Track overall printing across your organization over time. Identify print volumes based on individual users or based on group of users such as departments within your organization. Real-time Alerting • User attempts to copy document with “confidential” in the footer. Corporate security is alerted by email and text message of where action is happening • User attempts to print document with credit card number. Print job is prevented • User attempts to print document with credit card number. Print job is allowed to proceed, copy is put into Content Server and manager is emailed notification
  • 7. OpenText Confidential. ©2014 All Rights Reserved. 7 Enterprise Print Analytics – V1 Features  Web interface for reporting and rule definitions  Mobile interface for reporting and rule reviewing; rule creation stretch goal  Must work on printer device directly  Ability to specify rules using regex style flexibility for identification of text of interest  Ability to specify rules for actioning on discovered content such as  Prevent scan; prevent print; prevent copy  Alert by email or text specified persons  Create copy of printed / scanned / copied object for records purposes  Metadata repository of actions such as  Who printed / scanned / copied  PII that’s been printed  Print volume and frequency  Classification taxonomy  Dashboard of reports based on collected metadata