This document discusses skills for management professionals. It defines a skill as the learned ability to perform an action with determined results and good execution. It identifies the 5 main senses and includes proprioception as a 6th sense. The document categorizes skills as soft skills, hard skills, knowledge-based skills, personal traits, attitudes, and transferable skills. It provides examples of important skills for management professionals such as active listening, communication, computer, customer service, interpersonal, leadership, management, problem-solving, time management, and transferable skills.
2. INTRODUCTION TO SKILLS
W HAT IS A S KILL?
• A skill is the learned ability to
perform an action with determined
results with good execution often
within a given amount of time,
energy, or both.
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5 SENSES + 1 SENSE
1. SIGHT
2. TOUCH
3. SMELL
4. TASTE
5. HEAR
6. A sixth "sense" could be proprioception, the
perception of body position, which is
important for balance and agility in
movement. It could also include perception
of stimuli from within the body, such as
pain, hunger, or thirst.
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SKILLS SET
• SOFT SKILLS
• HARD SKILLS
• KNOWLEDGE BASED
• PERSONAL TRAITS
• ATTITUDES
• TRANSFERABLE SKILLS
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Active listening skills. Active listening is
the ability to focus completely on a
speaker, understand their message,
comprehend the information and
respond thoughtfully.
Communication skills. Communication
skills are the abilities you use when
giving and receiving different kinds of
information.
Computer skills. Computer skills involve
the ability to learn and operate various
technology.
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Customer service skills. Customer service
skills are traits and practices that help you
address customer needs to create a positive
experience.
Interpersonal skills. Interpersonal skills are
traits you rely on when you interact and
communicate with others. They cover a
variety of scenarios where cooperation is
essential.
Leadership skills. Leadership skills are skills
you use when organizing other people to
reach a shared goal. ...
Management skills. Managerial skills are
qualities that help you govern both tasks and
people. A good manager is organized,
empathetic and communicates clearly to
support a team or project.
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Problem-solving skills. Problem-solving skills
are qualities that help you determine the
source of a problem and quickly find an
effective solution.
Time management skills. Time management
skills allow you to complete tasks and projects
before deadlines while also maintaining work-
life balance.
Transferable skills. Transferable skills are
qualities that are useful to any employer as you
change jobs or careers.
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