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 Emails
 People Visiting
 Conference Calls
 Emails=ISR related, Non ISR related, Misc.
 People Visiting=ISR related or Non ISR related
 Conference Calls=ISR related or Non ISR related
0
5
10
15
20
25
30
Email Control
Average Misc Emails
Average NOT ISR Related
Emails
Average ISR Related
Emails
0
0.5
1
1.5
2
2.5
3
3.5
4
2/18/2015 2/20/2015 2/22/2015 2/24/2015 2/26/2015 2/28/2015 3/2/2015 3/4/2015
People Visit -Control
Visit NOT Related
Visit ISR Related
0
0.2
0.4
0.6
0.8
1
1.2
1.4
1.6
1.8
Conference Calls -Control
Conference Calls NOT Related
Conference Calls Related
• 23.14% of Conference Calls were NOT ISR Related;
not a major distraction
• 71.45% of people visiting were NOT ISR related;
major distraction
• 57.21% of emails were NOT related to ISR or Misc;
major distraction
-1
1
3
5
7
9
11
13
15
2/18/2015 2/20/2015 2/22/2015 2/24/2015 2/26/2015 2/28/2015 3/2/2015 3/4/2015
Misc. Email Analysis
Weather
HP PPS
Extracuricular Activities/Clubs
HP YEN
HP Plano Gym
HP News
 Email Filters
 On Call/Busy vs. Free Sign at ISR Desks
Busy Free
0
0.5
1
1.5
2
2.5
3
3.5
People Visit -Control
Visit NOT Related
Visit ISR Related
Before Solution NON-ISR People visit represented 71.43%
of all visits. After solution the % decreased to 35.31%
0
5
10
15
20
25
30
Email -After Solution
Average Misc Emails
Average NOT ISR Related
Emails
Average ISR Related
Emails
Before Solution NON-ISR & Misc. emails represented
57.21%. After solution that % decreased to 27.45%
• The busy sign had a clear impact as the amount of
NOT ISR Related visits decreased dramatically
• The email filters were equally effective as they
decreased the amount of Misc. emails.
• The cardstock signs cost approx. $0.05 and would cost around
$3 to implement in the Plano office
• The email filters would take approx. 10 minutes for the reps to
set up.
• Continuation would depend upon managers to guide and
implement

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Six Sigma Yellow Belt Presentation

Editor's Notes

  1. My Six Sigma project is identifying distractions in the workplace that take away from the Inside Sales Reps main role. I measured the top distractions noted by the ISRs and plan on formulating solutions for the top distractions; and then measuring the efficiency of those solutions.
  2. All data is a average of all major regions located at the Plano site
  3. All data is a average of all major regions located at the Plano site
  4. All data is a average of all major regions located at the Plano site
  5. I took the information that I gathered and b
  6. After taking a closer look at the emails I found that there were about 6 major subcategories in the Misc category that distracted the ISRs.
  7. I brainstormed, along with a few of the ISRs, some solutions and came to the conclusion that a physical sign and email filters would be effective ways to decrease distractions in the workplace.
  8. Comparing the effectiveness of the busy sign by comparing the amount of NON-ISR related visits both before and after the solution was implemented.
  9. Comparing the effectiveness of the email filters by comparing the amount of Misc emails before and after the implemented solution