This document summarizes a study on employee job satisfaction at C-ZON Hospital in Ajnala. It conducted surveys of 30 employees to measure satisfaction levels and identify motivational factors. The study found that while most employees were satisfied with their job and management, over half were dissatisfied with compensation and opportunities for advancement. It provides suggestions such as improving salaries, benefits, and training to enhance satisfaction and retention.

1. A STUDY ON EMPLOYEES JOB SATISFACTION
Submitted to: Submitted by:
MR. SURJEET K. THAKUR
Director Operations
MR. PARMOD THAKUR
Manager – Human Resource
DR. HARSHPREET KAUR
MBA Trainee

2. C-ZON HOSPITAL’S PROFILE
M/s C-ZON Hospital is a multi super-specialty & well-equipped hospital in this region. It is
located in ajnala area of the city on the Dera Baba Nanak Road, Distt. Amritsar.
C-ZON has been established or made its humble beginning on November 12, 2019 – on the
550th
birthday of Great Saint Guru Nanak Dev Ji with the aim of taking treatment closer to
border area people & the vision to fill an existing void in the Indian healthcare industry. It is
dedicated to the seamless delivery of quality, patient-centric healthcare—which means
supplying everything a patient may need, from acute critical care to rehabilitation to
transitional care to home healthcare services—at an affordable cost.
C-ZON Hospital’s goal is to establish a culture of continuous improvement in healthcare—not
only by providing excellent healthcare services but also by conducting community health
education seminars, outreach programs, and wellness programs in several parts of Ajnala-
Ramdass-Dera Baba Nanak and all border areas in this region.
The hospital is a 50-bed, state
of the art health care facility
offering a wide range of
medical, surgical and
diagnostic services. The
hospital has special features
like a Wellness Center to help
our community stay healthy.
With latest in technology and
a network of qualified
physicians and staff, C-ZON
Hospital is your destination
for the best healthcare
services.

3. CHAPTER-I
INTRODUCTION
&
DESIGN OF THE STUDY

4. OBJECTS OF THE STUDY:
➢ To measure the employees job satisfaction level in C-ZON Hospital, Ajnala.
➢ To study the employees perception towards organization.
➢ To identify the factors that motivates the employees.
➢ To studying the relationship between management and employees in C-ZON Hospital,
Ajnala.
SCOPE OF THE STUDY:
➢ Job satisfactions an important output that employees work for Organization.
➢ It is an interesting and significant area for conducting research.
➢ This report is useful to the management of the hospital to know the satisfaction level
of the employees.
➢ The study made on the topic of Job Satisfaction will reveal the factor of feelings of
employees.
RESEARCH METHOLODGY:
Primary Data: The primary data was collected from the respondents by administering
a structured questionnaire and also through observation, interview & discussion with
management.
Secondary data: Apart from primary data collected, the data collected through text
books, the records of the hospital and Internet is used for study.
SAMPLING:
Sample Population: There are 65 employees working in the organization.
Sample Size: Out of the total strength of 65 and the sample taken from 30 of them.
Sampling Area: The research was conducted at M/s C-ZON Hospital, Ajnala.

5. Data Analysis Techniques: The data is analysis through sample analysis technique. The
data tool is percentage method.
The percentage method is used in making comparison between two or sense of data.
This method is used to describe relationship.
Percentage of respondents= No. of Respondents/ Total no. of Respondents X 100.
Limitations of the study:
➢ The study is conducted only in C-ZON Hospital, Ajnala.
➢ Some of the replies of the respondents may bias.
➢ Respondents had marked the answers in the questionnaires which may be
socially incorrect irrespective of their actual feelings.
➢ Due to limitation of the time the research could not be made more detailed.
EMPLOYEES RECRUITMENT PROCESS:
➢ Two interview by : HR-QM - DIRECTORS-CEO
➢ If selected Day of joining
➢ Documents submission.
➢ Pre-employment check-up.
➢ HR induction.
➢ NABH training by QM.
➢ BLS (only by ICN)
STATUTORY FACILITIES:
Leave: Casual leave of 12 days, 12 Sick leaves, 14 earned leave and 90 maternity leave
for one year is followed.
Uniform: Uniform will be provided to the employees who are working in the
organization.

6. CHAPTER-II
LITERATURE REVIEW

7. The research has searched many books on the job satisfaction to collect the literature about
the job satisfaction. To analyze the effectiveness of the job satisfaction level in C-ZON
Hospital, Ajnala. The information collected was confined to the journals published about the
human resource management.
The review of literature helped the research to conduct the survey in better and extensive
manner. It should also help the research for finding and getting deeper in to the topic. For
the purpose the abstracting and indexing journals and published biographies and
unpublished biographies are first to go.
INTRODUCTION TO THE HUMAN RESOURSE MANAGEMENT
DEFINITION: Human recourse management is management functions that helps manager’s
recruit, select, train and develop members for an organization. It focuses on the people in
organization.
Human resource management (HRM or simply HR) is the management of an organization
workforce, or human resource. It is responsible for the attraction, selection, training and
assessment and rewarding of employees, while also overseeing organizational leadership
organizational leadership and culture and ensuring compliance with employment and labor
laws. In circumstances where employees desire and are legally authorized to hold a collective
bargaining agreement, HR will also serve as the company's primary liaison with the
employees' representatives (usually a labor union).

8. HR is a product of the human relations movement of the early 20th
century, when researchers
began documenting ways of creating business value through the strategic management of
the workforce. The function was initially dominated by transactional work, such
as payroll and benefits administration, but due to globalization, company consolidation,
technological advancement, and further research, HR now focuses on strategic initiatives
like mergers and acquisitions, talent management, succession planning, industrial and labor
relations, and diversity and inclusion.
In start-up companies, HR's duties may be performed by trained professionals. In larger
companies, an entire functional group is typically dedicated to the discipline, with staff
specializing in various HR tasks and functional leadership engaging in strategic decision
making across the business. To train practitioners for the profession, institutions of higher
education, professional associations, and companies themselves have created programs of
study dedicated explicitly to the duties of the function. Academic and practitioner
organizations likewise seek to engage and further the field of HR, as evidenced by several
field-specific publications.

9. HUMAN RESOURSE MANAGEMENT FUNCTION
SURVEY PROCESS
Conduct
Survey
Collect
Data
Analyze
Data
Get Result
Make
Dicision

10. CHAPTER-III
DATA ANALYSIS
&
INTERPRETAON

11. 73%
27%
0%
Q1. Overall, How Satisfied Are You with M/s C-ZON Hospital as an
Employee?
Very Satisfied
Neutral
Dissatisfied
77%
23%
0%
Q2. Employee performance evalutions are fair and appropriate.
Very Satisfied
Neutral
Dissatisfied

12. 73%
27%
0%
Q-3. Employee Ideas and opinions count at work?
Agree
Neutral
Dissatisfied
80%
20%
0%
Q-4. Management delivers on Its promises?
Agree
Neutral
Disagree

13. 50%
50%
0%
Q-5. Increment and Appraisals Are Timely?
Agree
Neutral
Disagree
90%
10%
0%
Q-6 Management Informs About Important Issues and Changes?
Agree
Neutral
Disagree

14. 90%
10%
0%
Q-7. There Is a Strong Spirit Of Teamwork And Co-Operation Among
Employees?
Agree
Neutral
Disagree
70%
30%
0%
Q-8. Employees Receive Much Deserve Praise and Recognition?
Agree
Neutral
Disagree

15. 60%
40%
0%
Q9. There is a strong spirit of teanwork & co-operation among
employees in their department.
Agree
Neutral
Disagree
77%
23%
0%
Q10.Complaint Redressed system is fair
Agree
Neutral
Disagree

16. 67%
33%
0%
Q.10A. Compensation And Other Benefits Are Adequate?
Agree
Neutral
Disagree
77%
23%
0%
Q.10B. Co-Worker Are Co-Operative?
Agree
Neutral
Disagree

17. 83%
17% 0%
Q10.C. Duty Schedules Are Fair?
Agree
Neutral
Disagree
77%
23%
0%
Q10.D. Good Health Benefits Provided?
Agree
Neutral
Disagree

18. 80%
20%
0%
Q10.E. Opportunities for advancement are fine
Agree
Neutral
Disagree
70%
30%
0%
Q10.F. Physical Work Environment Is Good?
Agree
Neutral
Disagree

19. 100%
0%
0%
Q10G. Are you satified with the head of the organisation ?
Agree
Neutral
Disagree
97%
3%
0%
Q10.H.Are you satified with the head of your department ?
Agree
Neutral
Disagree

20. 90%
10%
0%
Q10.I.Are you satified with your subordinates/juniors ?
very satisfied
Not satisified
70%
30%
0%
Q11. Work Load Is Reasonable?
Agree
Neutral
Disagree

21. 60%
40%
0%
Q12. Training And Development Facilities Are Provided?
Agree
Neutral
Disagree
53%
47%
0%
Q13. Salary Is Fair for my responsibilites.
Agree
Neutral
Disagree

22. 83%
17%0%
Q14. Would You Encourage Anyone To Apply For job in C-ZON ?
yes
no
no answer
70%
30%
0%
Q15. Did You Apply For A Job Outside C-ZON Hospital in The Last Six
Month?
yes
no
no answer

23. CHAPTER-IV
FINDING
&
SUGGESTION

24. FINDINGS
➢ Majority of the employees are satisfied with present job.
➢ Majority of the employees are dissatisfied with salary offerings at C-ZON hospital,
Ajnala.
➢ Majority of the employees are satisfied with working conditions prevailing in the
organization.
➢ Majority of the employees are satisfied with the training facilities.
➢ Majority of the employees are satisfied with physical working conditions.
➢ Majority of the employees share his/her experience at C-ZON Hospital, Ajnala.
➢ Majority of the employees are neutral with their workload, 22% are disagree.
➢ Majority of the employees are neutral with the top management promises.
SUGGESTIONS
➢ Provision of the reasonable salary plays an important role in improving the standard of
living. This single factor is important for the employees than any other. So the
company must provide adequate salary to the employees.
➢ Adequate dining room would be necessary to maintain the health and safety of the
employees. So the dining room must be provided to the staff.
➢ Extra and intra mural facilities are also the boosting factors for efficient work source.

25. CHAPTER-V
CONCLUSION

26. CONCLUSION
Finding and Suggestion are based on the survey conducted and these points are to be looked
into and steps are to be taken in this regard for higher growth.
➢ 44.67% of the employees accepted that they are dissatisfied with the salary.
➢ 50% of the employees accepted that they are not getting justified increment &
appraisal.
➢ 60% of the employees accepted that they are provided with training and development
facilities.
➢ 83.33% of the employees accepted that they are having a good duty schedules.
➢ 80% employees are satisfied with top management.
➢ From the analysis Zero% of the employees are dissatisfied with their present job.
➢ From analysis it was also observed that was there is scope for the improvement of
working conditions in C-ZON Hospital Ajnala.
Finally I would like to conclude that the employees at C-ZON Hospital, Ajnala are neutral with
their work and organization.