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CORPORATE USE CASES
Business Value
Income/Cash
Improvement
Efficiency
Reporting/
Forecasting
Accuracy
Audit/
Compliance
Feasibility
Technical
Feasibility
Data
Feasibility
Organization
al
Feasibility
Demand/Revenue Forecasting
Anomaly & Error Detection
Decision Support
POC Revenue Forecasting
Cash Collection
Very High
High
None
Medium
Low
UPSKILLING OPPORTUNITIES
Current Role
Transferrable Skills
▷ Time Management
▷ Verbal Communication
▷ Equipment Maintenance
▷ Documentation
▷ Safety
▷ Adaptability
▷ Commitment
▷ Responsibility
▷ Teamwork
▷ Communication
▷ Cleaning
Machine Operator
Labor Supply
Job Demand
Automation Potential = 71%
Labor Supply
Job Demand
Automation Potential = 71%
2. Medical Technician
Labor Supply
Job Demand
Automation Potential = 71%
3. Solar Installer
Labor Supply
Job Demand
Automation Potential = 71%
1. Laboratory Technician
Potential Future Roles
58%
Match
53%
Match
40%
Match
AI DEVELOPMENT HYPE CYCLE
Innovation
Trigger
Peak to
Inflated
Expectations
Through of
Disillusionment
Slope of
Enlightenment
Plateau of
Productivity
Decision
Intelligence
AI Governance
Automation Platform
Machine Learning
Natural Language
Computer Vision
Our Current Strategic
Focus
Competitor’s Current
Focus
EXPECTATIONS
TIME
AI-INTEGRATED
PRODUCT MIX
1. Earn
2. Entice & Defend
3. Expand the Pie
4. Experiment
END-TO-END AUTOMATION CAPABILITIES
Authentication
Cognitive IVR
Chatbots
Robotic
Process
Automation
Triage,
Case Mgmt
Forecasting, Scheduling
Post Interaction Work Automatic Process Discovery
Voice of the Employee
Voice of the Customer
Bots Supervision
Predictive Routing
Employee Assist
Predictive
Analytics
Recruiting,
training,
retention
Omni
Channel
CX
Business
Process
Automation
CUSTOMER
Voice, chat, text,
email, web,
mobile, social,
assistant
SYSTEMS
CRM, ERP,
Billing, HR
Systems
Predictive Engagement
Machine
Human
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SIH.pptx

  • 1. This video will walk you through the benefits of this framework. Paid members, please log in for a better viewing experience. Watch explainer You Exec provides business resources that move your career forward. Access our full library of presentations, spreadsheet models, and business book summaries. We do the work, you take the credit. Errors & Omissions Liability (E&O): You Exec makes no guarantee that the statements, analysis, projections, estimates, graphs, reports, numbers, and any derivatives sourced from this presentation are free of errors and omissions. You Exec assumes no liability for erroneous outcomes derived from this presentation. Feedback Found an error, have suggestions?
  • 2. CORPORATE USE CASES Business Value Income/Cash Improvement Efficiency Reporting/ Forecasting Accuracy Audit/ Compliance Feasibility Technical Feasibility Data Feasibility Organization al Feasibility Demand/Revenue Forecasting Anomaly & Error Detection Decision Support POC Revenue Forecasting Cash Collection Very High High None Medium Low
  • 3. UPSKILLING OPPORTUNITIES Current Role Transferrable Skills ▷ Time Management ▷ Verbal Communication ▷ Equipment Maintenance ▷ Documentation ▷ Safety ▷ Adaptability ▷ Commitment ▷ Responsibility ▷ Teamwork ▷ Communication ▷ Cleaning Machine Operator Labor Supply Job Demand Automation Potential = 71% Labor Supply Job Demand Automation Potential = 71% 2. Medical Technician Labor Supply Job Demand Automation Potential = 71% 3. Solar Installer Labor Supply Job Demand Automation Potential = 71% 1. Laboratory Technician Potential Future Roles 58% Match 53% Match 40% Match
  • 4. AI DEVELOPMENT HYPE CYCLE Innovation Trigger Peak to Inflated Expectations Through of Disillusionment Slope of Enlightenment Plateau of Productivity Decision Intelligence AI Governance Automation Platform Machine Learning Natural Language Computer Vision Our Current Strategic Focus Competitor’s Current Focus EXPECTATIONS TIME
  • 5. AI-INTEGRATED PRODUCT MIX 1. Earn 2. Entice & Defend 3. Expand the Pie 4. Experiment
  • 6. END-TO-END AUTOMATION CAPABILITIES Authentication Cognitive IVR Chatbots Robotic Process Automation Triage, Case Mgmt Forecasting, Scheduling Post Interaction Work Automatic Process Discovery Voice of the Employee Voice of the Customer Bots Supervision Predictive Routing Employee Assist Predictive Analytics Recruiting, training, retention Omni Channel CX Business Process Automation CUSTOMER Voice, chat, text, email, web, mobile, social, assistant SYSTEMS CRM, ERP, Billing, HR Systems Predictive Engagement Machine Human
  • 7. Get the full version of this presentation with this slide when you join You Exec Plus. Start today
  • 8. Get the full version of this presentation with this slide when you join You Exec Plus. Start today
  • 9. Get the full version of this presentation with this slide when you join You Exec Plus. Start today
  • 10. Get the full version of this presentation with this slide when you join You Exec Plus. Start today
  • 11. Get the full version of this presentation with this slide when you join You Exec Plus. Start today
  • 12. Related Digital Transformation Innovation Tools Change Management Consulting for Innovation The following resources are related to this framework and can save you hours of work. If you’re a free or paid member, log into You Exec first for a better download experience.