This document discusses key performance indicators (KPIs) for shipping and receiving clerks. It provides examples of KPIs, performance appraisal forms, and a seven-step process for creating KPIs for this position. Mistakes to avoid in developing KPIs are also outlined, such as creating too many KPIs or not linking them to strategic goals. Different types of KPIs like leading, lagging, qualitative and quantitative are also defined. The document recommends visiting an external website for additional KPI samples and materials.