This document discusses key performance indicators (KPIs) for a shipping administrator position. It provides information on developing KPIs, including identifying key result areas, tasks, and methods for measuring results. The document recommends keeping the number of KPIs limited to 3-5, focusing on important goals and empowering employees. Various types of KPIs are defined such as process, input, output, leading, and lagging. Resources for additional KPI materials are listed.