The document discusses the benefits of shared technology platforms in e-governance projects in India. It notes that individual government projects currently operate standalone systems, wasting resources through redundant infrastructure spending and "reinventing the wheel". Shared platforms allow for expedited procurement, pooled IT resources on demand, adherence to interoperability standards, and a shift from capital expenditure to operational expenditure models. The key elements of shared platforms include common infrastructure, software development environments, standardized processes, and call center/help desk support services. Information utilities would offer these platforms on a services basis including infrastructure as a service, platform as a service, and software/process management as a service. This enables agencies to leverage existing e-infrastructure and outsource routine

1. Shared Technology Platforms
Dharmarajan Krishnan
National e-Governance Division
Department of Information Technology
Government of India
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18 May 2011

2. India e-gov Context - Why Shared Platforms?
• Federal Govt – multiple standalone e-gov
projects at National + Provincial + Local Govt
– spawning of infrastructure and other project
components at all levels
– “reinventing the wheel”, little re-use
• Long ICT procurement process
– management of technology acquisition, maintenance
and replacement at individual project level
– attention shifts from re-engg and change management
• Significant unutilized resources because
– tendency to over-provision for the future
– software development and rollout takes time while
hardware goes obsolete
18 May 2011

3. Objectives of Shared Technology Platform
• Shared resource of reusable software artifacts
covering common processes across govt.
• Expeditious procurement and implementation
• Pool IT resources – available on demand
• Adherence to standards for inter-operability
• Migrating from a capex to an opex model
• Adoption of re-engineered systems and best
practices
• Innovation at the edge
18 May 2011

4. Constituent Elements of Platform
• Infrastructure
– Computing, Storage, Network & Gateways (National
and Provincial level)
• Availability of Software development environment
• Identified common processes
– Sanctions, e-office, e-procurement, HR & Payroll
– Payment gateway
– Linkage with Unique Citizen and Business Identifier
– Mobile Service Delivery Gateway
• Call Centre / Help Desk
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18 May 2011

5. Platform-based services offered by Information
Utilities
• Infrastructure as a Service (IaaS)
Processing power, storage, networks
• Platform as a Service (PaaS)
Facility to develop / deploy applications
• Solution Development as a Service (SDAAS)
Resources for Solution development & deployment
• Software / Solution as a Service (SaaS)
Ready Applications running on the Platform
• Process Management as a Service (PMaaS)
Outsource routine business processes
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18 May 2011

6. Information Utilities offering Platform-based
services
…………………………….
Service Level
Agreements
Utility proactively approaches Depts with driving
service options--Depts to pick suitable offering efficiency &
availability
Service Offerings
Infrastructure Platform as a Software
Software as a Platform-
as a Service Service Development as a
Service (SaaS) based
(IaaS) (PaaS) Service (SDaaS)
Services
GIS Shared e-Infrastructure
Governance
mechanisms
Data Centre + to ensure
Computing +
Service Delivery
Portal
PAN adoption
Gateway (SSDG)
Mobile Storage
Gateway UID
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7. SMEs/niche players in solution implementation
• Depts can involve SMEs/niche players/domain
specialists in implementation
– May have larger stake in project success
– Necessary experience in specific domains in smaller
towns
– Ordinarily, may find entry barriers stringent
• Examples of such engagements could be at the
level of implementation in local bodies --
Municipalities and Village level institutions
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19 Oct 2010

8. Evolution of Platforms
• Leverage existing service providers
• Leverage existing e-infrastructure components–
Data Centres, Servers, Storage
– Move from virtualisation to a full – fledged private
cloud controlled by Govt
• IT Depts to proactively offer Platform services to
other Ministries / Depts
– Establishment of “National Information Utilities”
• Shared ownership between public and private sector
• Combine private sector flexibility with Govt control
• Entities working on sustainable models within the
Govt’s trusted space
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18 May 2011

9. Thanks
krishna@negp.gov.in
krishdharma@gmail.com
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18 May 2011

10. State e-Infrastructure
Call Centre
UID Payment Gateway
State Data Centre
..
CSC State Portal
CSC
Internet
CSC SSDG
e-Forms
SWAN
State
Districts Registration Revenue
Blocks
Transport Municipalities SHQ
Taluks Collector’s
Office
Govt. Departments at various levels Tehsil / Taluks

11. Process Management as a Service (PMaaS)
• Provides user Dept the ability to outsource
routine business processes and have them
executed by the Information Utility
in accordance with SLAs
• Processes may involve
– capture of routine / periodic data from citizens /
businesses
– supporting queries on status of requests / applications
/ returns
– implementation of standard workflows for decision-
making by the Dept
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19 Oct 2010

12. Government IT Organisational Evolution
Source : Gartner 12
19 Oct 2010