The document outlines the features and benefits of sharing product images on Hitachi Solutions' e-commerce platform, emphasizing increased customer engagement, enhanced brand recognition, and unique visual customer reviews. It details the setup configurations for uploading images, including permissions for guest and registered users, as well as moderation processes to ensure quality control. Additionally, it describes how uploaded images are displayed on product pages, with options for managing comments and likes.

1. © Hitachi Solutions. 2015. All rights reserved.
Share your product
images with
Hitachi Solutions
Ecommerce

2. © Hitachi Solutions. 2015. All rights reserved.
Contents
1. Feature Overview
2. Setup feature configurations
3. Upload images
4. Moderate comments in the Manager Panel
2

3. © Hitachi Solutions. 2015. All rights reserved.
Feature overview
• Greater customer engagement and footfall - By sharing their product images, customers increase their
engagement with your web store. Such customers bring in their friends and family to show off their images, in
effect boosting sales through higher footfall and time spent browsing the web store.
• Improve brand recognition - Customers who share their images are also likely to share the same on social
media platforms, bringing in more people to your web store. Such customer generated publicity goes a long way
in increasing brand recognition and customer loyalty.
• Unique way to showcase customer reviews - Customer images of your product are treated as customer
reviews, and highlight product features. Visual reviews are more exciting for a shopper and also add value to
your product display page.

4. © Hitachi Solutions. 2015. All rights reserved.
Setup feature configurations
Upload permissions for guest users
The Manager Panel allows the CSR to decide if he wants
to allow guest customers to upload images on the web
store. If he decides not to allow uploading of images, then
the sharing product images feature will be disabled for
guest customers.
Permissions for registered customers
The upload images feature is available to all
registered customers. The CSR can set if
these registered customers can upload images
upon login, or after they have made their first
purchase.
Specify file extensions and size
The Global Setup allows the CSR to
specify the file types and the file size
allowed for the customers when they
upload images to the web store.

5. © Hitachi Solutions. 2015. All rights reserved.
A customer adds images by clicking on the ‘’Share your own images” button on the product detail page. A pop-up is launched where the customer browses
and uploads the image from his device. The image goes to the CSR for moderation. Customers can upload only those images that they own, or have
permission to use, and those which do not violate any copyrights. Also, images that are illegal, obscene, offensive, pornographic, and ethnically or racially
offensive should not be uploaded. Such images can be deleted by the CSR.
Upload images

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Images uploaded by customers would be visible on the respective product details page on the web store. Details of each image such as image
caption, description, uploaded by, uploaded on and number of likes and dislikes are shown. The product display page shows three images along
with the link to all other customer images. Clicking on this link will direct the customer to a carousel like view of all customers’ images.
Carousel view of images

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The CSR sees all uploaded images in the Manager Panel, and approves or
rejects them after reviewing them for quality. Once approved, the images are
displayed on the web store on the respective product display page. Moderation
ensures that quality standards for images displayed are maintained.
Control images displayed online Delete ‘dislikes’ and comments
The CSR can delete and thereby control the number of dislikes
that are displayed on the web store for any particular image. He
can also delete comments for an image through the Manager
Panel.
Moderate comments in the Manager Panel

8. © Hitachi Solutions. 2015. All rights reserved.
Thank You.