Shalaya K. Johnson is an energetic and determined customer service professional with experience in team management and operating machinery quickly. She has worked as a shift lead at Jamba Juice where she oversaw training and managed labor costs and inventory. She was also the CEO of her high school cafe where she oversaw finances, inventory, and maintenance operations. She is currently studying at San Francisco State University.

1. Shalaya K. Johnson
San Diego, California
shalayajohnson1@gmail.com 619.366.6374
Person Profile
Very determined, approachable, and energetic people-person with experience in
customer service and communication. Fast learner and perfectionist. Talent for quickly
mastering machinery. Orderly, organized, and knowledgeable. Thrives in fast-paced
environments.
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Summary of Skills
■ Customer service
■ Conflict resolution
■ Technologically savvy
■ Team management
■ Oral communication
■ Point-of-sales system proficiency
■ Foreign and domestic espresso machine knowledge
■ Workplace cleanliness
■ Bilingual (Spanish, English)
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Work Experience
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■ Jamba Juice - San Diego, CA
■ Shift Lead, May 2013 - Present
■ Duties Include: Responsible for monitoring training and development of new
employees on shift, assist with labor management costs, inventory control, team
management, cash handling
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■ Buc Cafe (Mission Bay High School) - San Diego, CA
■ CEO/Employee, January 2013 - June 2013
■ Duties include: Team management, verification of finances, inventory control,
maintenance operations, software and machinery issues, barista, cashier
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■ Sunrise Hospital and Medical Center - Las Vegas, NV
■ E.R Front Desk Volunteer
■ Duties include: Customer service
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Education
■ San Francisco State University
■ Student, 2013-Present
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■ Mission Bay High School - San Diego, CA
■ Student, 2009-2013
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■ Job Related Courses: Business Management and Ownership
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■ Scholastic Awards: Honor Roll, 2010-2013