1. 5/1/20131
Aero-engine Services
©2003 Rolls-Royce plc
The information in this document is the property of Rolls-Royce plc and may not be used for any purpose other than that for which it is supplied
without the express written consent of Rolls-Royce plc.
This information is given in good faith based upon the latest information available to Rolls-Royce plc, no warranty or representation is given
concerning such information, which must not be taken as establishing any contractual or other commitment binding upon Rolls-Royce plc or any of
its subsidiary or associated companies.
The Next Generation
Michael Davies

2. 5/1/20132
Heavy Maintenance
Environment
Operating
Environment
Line Maintenance
Environment
Supply Chain
Environment
Life Cycle
Optimisation
OEM knowledge and analysis
Fleet
operations
data
MR&O
knowledge
…adding value throughout the product life cycle
Future development of TotalCare…

3. 5/1/20133
In-Service Support
Technical assistance
Spare engines
Line inventory
Inventory Management
Engine transport
Logistics
Stock management
Off-Wing Support
Engine Repair &
Overhaul
Vendor management
Information Management
Eng.Health Monitoring
Eng. Management Plan
Technical records
TotalCare prog. mgt
Development Road Map
TotalCare Services Today
Airline Logistics
Airline Inventory
Airline Planning/Scheduling
Airline Technical Publications
Airline Technical Records
Powerplant Administration
Powerplant Shop Support
Powerplant Plant Line
Airline Line Support
Airline Line Maintenance
Services 2005
TotalCare
On-Wing Care
Component
Care
Engineering
Care
Engineering
Care
Enhanced Service Solutions

4. 5/1/20134
Component Care Overview
Value to CustomerScope of Service
• “Total Asset Management” for RR
powerplant LRUs
• Repair Loop Management
• Transportation and Tracking
• Forecasting Inventory Requirements
• Integrated System Software
• Supply/Distribution of Assets
• Vendor Management
• Asset Pooling/Financing
• Maintain/ improve customer’s aircraft
maintenance dispatch reliability
• Increase revenue
• Reduce cost of ownership
• Improve quality of non-core business
competencies
• Reduce vendor management
responsibilities
• Share business risk

5. 5/1/20136
Component Care
Scope CUSTOMER Hub
CUSTOMER
Outstations RR Program
Manager
Repair Vendors
CUSTOMER prepares
unserviceable units for
shipment.
CUSTOMER prepares
unserviceable units for
shipment.
RR
RR
RR Serviceable unit
returned in <21
days or required
service level met.
Invoice for
repair
charges sent
to RR.
CUSTOMER
Daily report of
units removed
sent to RR.
CUSTOMERServiceable
units
distributed.
RR
Spares
Support
RR provides AOG
support when stock falls
to zero.
RR
REPAIR
VENDOR

6. 5/1/20137
• Savings in:
- Inventory / inventory management infrastructure
- Repair costs
- Transportation / logistics (costs and administration)
- Administration / vendor management
• Reduction of:
- Cost of asset ownership
- Risk and Responsibility of fleet management
- Maintenance dispatch unreliability and disruption
• Focus on:
- Simplified infrastructure (more effective use of resource)
- Concentrate on core business
Component Care Benefits

7. 5/1/20138
Engineering Care Overview
Value to CustomerScope of Service
• Manage Powerplant/Technical
Services activity (both RR
Powerplants and APUs) on behalf
of Customers
• “Bundled Service Elements” include:
- Powerplant Engineering
- Technical Publications
- Technical Records
- Planning & Scheduling
• Improve aircraft maintenance
dispatch reliability and availability
• Improve service through sharing
of full fleet experience
• More comprehensive service using
OEM expertise and tools
• Reduce cost of ownership
- More cost effective than having
own Powerplant Group
• Increase revenue
• Improve non-core business
competencies

8. 5/1/20139
Powerplant Engineering Roles
Administrative
-Reliability management
-Pubs updates
-Tech records
-Planning / Scheduling
-EO, SB management
-EHM
Shop Support
-Troubleshooting
-Sourcing alternative parts, expediting
-Workscopes
-Repair approvals
-Vendor management
-Spare engine
Line
-Troubleshooting
-Workscopes
-Repair approvals
- AOG support
-Aircraft availability
-Spare engine
TCP Airline
Engineering Care Service Concept

9. 5/1/201310
Repair & Overhaul
Directed by TCA
And
Eng Care
Operation Centers
North America
Europe
Asia
Rolls-Royce Regional
Operation Centers
IndianapolisRepair Facilities
Primary Interface:
Flight Operations
Airline Management
Maintenance Operations
and
Rolls-Royce Eng Care Centre
Co-ordination
with TCA Managers
And R & O facilities
DS&S
Airlines
On-Site RR Powerplant
Engineer
Derby
Dahlewitz
Enablers
TCA Manager &
Customer Business Teams
Engineering Care Operations Model

10. 5/1/201311
Engineering Care Benefits
• Enhanced Service Level
- Improved service through sharing full RR fleet data
- More comprehensive service by use of OEM expertise
and tools
• Improved Management
- Integrated streamlined engine fleet management
- Cost effective support of airline Powerplant Group
• Healthier Bottom Line
- Maximise aircraft availability (increase revenue)
- Concentrate on core business

11. 5/1/201312
Value to CustomerScope of Service
On-Wing Care Overview
• On and off-wing maintenance
support at strategic locations
worldwide
• Applications of the latest
diagnostic equipment
• OEM skilled resources
• Auxiliary maintenance support
• JAA / FAA accreditation for On
and Off-Wing activities
• On site technical variance DER
capability
• Reduce cost of ownership
- Spare engines
- Transportation costs
• Faster, more responsive, localized
service
• Increase asset utilisation
- Routine activity done away from
main base-optimizing a/c downtime
- Reduced TAT in shop and increased
time between shop visits
• Enhance operational reliability of RR
powerplants

12. 5/1/201313
On and Off-wing Maintenance Support
• Non routine work / troubleshooting
• Check and repair capability outside of main
overhaul base
• Module changes - including on-wing change
capability for fan and gearbox modules
• Non module Service Bulletin implementation
• LRU replacements
OEM Local Skilled Resource Providing:
• Remote site capability - “have toolbox will
travel”
• 24/7 immediate support
• Local diagnostic support
• Line maintenance resources with Airside
Access
Auxiliary Maintenance Support
• EBU, TRU removal and installation
capability - overhead cranes, fixtures, tooling,
storage
• Access to test cell using latest diagnostic
tools
• Module and LRU pool or access
• Lease / spare engine storage
Application of Latest Diagnostic
Equipment
• In situ borescope blending
• Jetscan - oil debris analysis tool
• On-wing vibration analysis
On-Wing Care Scope of Services

13. 5/1/201314
Ops Room
TCP Manager
Overhaul support
Off-Wing at Airport
C&R
On-Wing at Airport
Customer
Request
C&R
Remote airport
Aeromanager,
Service Rep
or Direct
Overhaul Base
On-Wing Care
On-Wing Care Process Model

14. 5/1/201315
On-Wing Care Benefits
• Bridges the Gap
- Provides both on and off-wing support
- Simplifies maintenance support infrastructure
• Optimises Aircraft Downtime
- Work can be carried out on-wing or at point of removal
- Avoids engines entering main repair shops
- Fast responsive local service with 24/7 technical back up
• Provides Cost Reductions
- Cost of ownership
- Transportation costs

15. 5/1/201316
New Services Summary
• Service Solutions:
- Component Care - Engineering Care - On-Wing Care
• Delivered through:
- Our unique OEM knowledge and expertise
- Partnering world class expertise
- Applying best practice from our experience and knowledge
of the aerospace market
• Achieved by:
- Working with our customers through the “Total Solutions Team”
- Providing an optimised Service Solution to satisfy individual
requirements

16. 5/1/201317
• Rolls-Royce offers the most extensive range of
powerplant services in the industry through TotalCare
- Program has achieved widespread market acceptance
- Based upon principle of technical risk transfer and financial
predictability
- Over 2500 Rolls-Royce engines are managed by TotalCare
TotalCare Success

17. 5/1/201318
A330
Air Canada
Cathay Pacific
Corsair
Dragonair
Edelweiss
Gamco
Iberworld
Thomas Cook
Lauda Air Italia
Lufthansa
Star
A340-500/600
Cathay Pacific
China Eastern
Iberia
Lufthansa
South African Airways
Virgin
B757
American Airlines
Air2000
ATA
Continental
Condor
Transavia
US Airways
B747
Cargolux
Qantas (and 767)
South African Airways
B777
American Airlines
British Airways
Cathay Pacific
Delta Air Lines
El Al
Kenya
B717/F100
AeBal
AirTran
Hawaiian
Impulse
Midwest Express
TAM
AE3007/AE2100
Air Botnia
Air Caraibes
American Eagle
AVI
BA CitiExpress
Belgium Air Force
Chautauqua
Crossair
ExpressJet
Golden Air
KLM
Lithuanian
Luxair
Mesa
Regional Airlines
Sichuan
Skyways
South African Airlink
Trans States
Worldwide TotalCare Customer Base