The document provides an overview of advanced functionalities in ServiceNow, focusing on its role as a cloud-based IT service management platform. It covers topics such as business rules, workflows, scripting practices, security measures, integrations with external systems, and performance optimization techniques. Key takeaways emphasize the importance of customization and automation for enhancing organizational workflows.

1. ServiceNow Advanced Topics
Exploring Advanced Features and Best Practices
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2. Introduction
Overview of ServiceNow:
 Cloud-based platform for IT Service Management (ITSM)
 Popular for streamlining workflows and automating business
processes
Purpose of Advanced Topics:
 Dive deeper into complex features and capabilities
 Focus on optimization, customization, and automation.
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3. Advanced Configuration – Business Rules
What are Business Rules?
 Server-side logic that triggers actions in ServiceNow
Types of Business Rules:
 Before/After Insert, Update, Delete
 Display Business Rules
 Async Business Rules
Best Practices:
 Keep rules as efficient as possible to improve performance
 Limit the use of synchronous rules to reduce impact on user experience.
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4. Advanced Configuration – Workflows
What is a Workflow?
 Automates multi-step processes with complex conditions
Types of Workflows:
 Approval, Notification, Task Management
Advanced Workflow Topics:
 Trigger Conditions & Execution
 Workflow Activities (Condition, Timer, Approvals, etc.)
 Debugging & Optimization Techniques.
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5. Server-Side and Client-Side
Server-Side Scripting:
 Glide Record, Glide System, Glide Ajax
 Writing efficient scripts to manipulate records on the server
Client-Side Scripting:
 Client Scripts, UI Policies, and UI Actions
 Enhancing user experience and interface responsiveness
Best Practices:
 Minimize heavy scripts to maintain platform speed and responsiveness.
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6. ServiceNow Security and Access Control
Security Best Practices:
 Role-based Access Control (RBAC)
 Data Security and Encryption
Advanced Access Control:
 Access Control Rules for granular permissions
 Setting up ACLs for tables, fields, and records
 Secure API Access using OAuth 2.0.
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7. Integrations – ServiceNow with External Systems
Overview of Integrations:
 Using APIs to connect ServiceNow with external tools like
Salesforce, Jira, and monitoring systems
Advanced Integration Topics:
 Integration Hub (Flow Designer, Spokes, and REST APIs)
 SOAP and REST API Web Services
 Scheduled Data Imports and Exports
 Using MID Server for integration with on premise
systems.
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8. ServiceNow Performance Optimization
Performance Optimization Techniques:
o Efficient queries and indexing for faster database access
o Caching and data retrieval optimization
o Reducing script execution times
Platform Health Monitoring:
o Analyzing performance metrics
o Identifying bottlenecks and system errors
o Using ServiceNow Performance Analytics
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9. Conclusion and Q&A
Key Takeaways:
ServiceNow's advanced features empower IT
teams to automate and optimize workflows.
Customization and scripting allow tailoring
ServiceNow for specific organizational needs.
Q&A: Open the floor for any questions from the
audience.
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10. For More Information About
ServiceNow
Address:- Flat no: 205, 2nd Floor,
Nilgiri Block, Aditya Enclave, Ameerpet, Hyderabad-16
Ph. No: +91-998997107
Visit: www.visualpath.in
E-Mail: online@visualpath.in
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11. Thank You
Visit: www.visualpath.in
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