myTectra Offers the best servicenow 101 administration training in Bangalore and get started to become hands on experts on servicenow 101 administration trained.

1. Unlock your Learning Potential !
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Course details:
Course Code : MYT 1689
Course Name: Service Now 101
Administration
Course duration: Fast track – 4 weeks
Regular weekdays – 6 weeks
Week End – 8 weeks
Training mode:
instructor led class training | Live virtual training
Contact: +91 90191 91856
Email:info@mytectra.com
Web: www.mytectra.com

2. INTRODUCTION
This course includes over 40 lectures, containing over 7 hours of video,
covering everything you need to know in order to get started with administering a
ServiceNow instance. You'll learn how ServiceNow works and how to properly
configure and customize the platform. This course will cover all of the topics
found on the ServiceNow System Administrator exam. In addition to the
lectures and slides, this course offers a workbook with exercises and a practice
exam. This course is composed of 9 sections, which cover an introduction to
ServiceNow, navigating the system, lists & forms, configurations and
customizations, tables & fields, user administration, core applications, general
myTectra Learning Solutions private Limited
Bangalore-BTM Layout
+91 90191 91856/ info@mytectra.com / www.mytectra.com

3. administration, and finally a course review where I'll walkthrough building a
custom application in ServiceNow. While this is a beginner level course, an
understanding of ITIL concepts and common IT principles will be beneficial.
Who is the target audience?
Anyone interested in becoming a ServiceNow administrator or developer
Those who are new to the platform Those who are looking to pass the
ServiceNow certified System Administrator exam.
course outline:Course Introduction
 Introduction
 A Note On The Instance
myTectra Learning Solutions private Limited
Bangalore-BTM Layout
+91 90191 91856/ info@mytectra.com / www.mytectra.com

4. ServiceNow Introduction
 Overview
 Navigating The System
 Demo
 Section 2 Review
Lists & Forms
 Records
 Filters & Search
 Context Menus
 Modifying Lists
 Modifying Forms
 Section 3 Review
myTectra Learning Solutions private Limited
Bangalore-BTM Layout
+91 90191 91856/ info@mytectra.com / www.mytectra.com

5. Customizations
 Overview
 Customizations Part 1
 Customizations Part 2
 Update Sets & Plugins
 Section 4 Review
Tables & Fields
 Tables
 Fields
 Table Relationships & Schemas
 Creating & Deleting Tables
 Creating An Application
 Section 5 Review
myTectra Learning Solutions private Limited
Bangalore-BTM Layout
+91 90191 91856/ info@mytectra.com / www.mytectra.com

6. User Administration
 Users & Groups
 Roles & Access Controls
 LDAP & SSO
 Section 6 Review
Core Applications
 Incident & SLAs
 Problem & Change
 CMDB
 Service Catalog
 Knowledge
 Section 7 Review
myTectra Learning Solutions private Limited
Bangalore-BTM Layout
+91 90191 91856/ info@mytectra.com / www.mytectra.com

7. General Administration
 System Administration Part 1
 System Administration Part 2
 Events & Notifications
 Workflows
 Import Sets
 Reporting
 Section 8 Review
Course Review: Building A Custom App
 Overview
 Tables & Fields
 Loading Data
myTectra Learning Solutions private Limited
Bangalore-BTM Layout
+91 90191 91856/ info@mytectra.com / www.mytectra.com

8.  Administration
 Customization
 Reporting & Demo
 Final Words & Notes On Exam
Additional Material
 System Administrator Practice Exam
 Workbook
myTectra Learning Solutions private Limited
Bangalore-BTM Layout
+91 90191 91856/ info@mytectra.com / www.mytectra.com