SlideShare a Scribd company logo
Service Station Improvement
        Suggestion


          IEVECO
         DAMMAM
        09-02-2012
Service Station Organization Chart
                         Service Manager
                             None




    Parts Manager                          Workshop Manger
         None                                   None


                                              Mechanist
       Supervisor
                                              Abdullah
     Ahmed Alattas
                                               Ahmed
                                                Ullas
     Stock Control
         Fayez
                                              Electrician

                                               Fayazz
                                               Hakeem
   Warranty Specialist
         None                                  Metaler
                                                None


                                             Skill Worker
                                                None
Service Station Service Facility & Equipments
                                                   (SSSFE)
                                                       ~40m~                              30m~
                                                                                             ~
        Showroom Counter Sales




                                     Office
                                               Tool
                                              Room

                                    Office
~10m~




                                               Tool
                                              Room     Maintenance Area
                                   Office
                                               Tool
                                              Room                                      Truck Yard
                                              Office




                                    Office




                                                                              Parts
                                                                   Spare    Warehouse
                                                         Counter
                                                           Sales    Parts
                                                                   Office
Enter


                                                       station Map                          Exit
Service Station Service
 Facility&Equipments
Service Station Service
 Facility&Equipments
Service Station Service
 Facility&Equipments
Service Station Service
 Facility&Equipment
Service Station Service Facility &
          Equipments

                            Location
         A




                           A=Spare Parts
                           Warehouse

             B
                           B=Service
                           Station
Record                          No full profile

Customer      Follow Up                                No

              Satisfaction                             No




Employee       Training                          No Training


                Salary                   No incentive mechanism




  Facility    Parts Stock           No inventory and regular check.

             Equip&Tools             No inventory and using record

             SS inspection   offices are clean but most workshop items are disordered.
Warehouse


●  Change the workshop to be a Central
warehouse, workshop could use the
parking yard(SSSFE).
● Leave no trucks and cars in central

warehouse, keep all trucks in the parking
yard in order, in line.
●Make extra shelves in Central warehouse

area
● Print the location map of the (SSSFE) and

enclosed in every user manual of new
customers.
Workshop


● Every worker dress the same overall with
company logo.
● Keep all trucks needed to repair in order.

● Keep all the tools in order.

● Clean out all used parts detached from

truck and keep them in fixed area.
● Clean the ground everyday before off.

● Set an board to indicate the information of

all trucks to repair, repairing and repaired.
●Build Rooms For Equipments & Tools.
Employee


 A professional and stable service team is necessary
for a better vehicle sales and making profit from
after-sales.
● Establish a incentive mechanism to keep HR and

improve their work efficiency.
● Recruit one more parts personnel.

● Recruit one person to be in charge of customers

and warranty.
● Choose a professional staff to be supervisor of

workshop.
● Specify the role and responsibility of ever staff in

the station.
Customer


To establish a DCRC, improving the satisfaction of
customers and increase the come-back rate of
maintenance.
● Make customers profile record.

● Call and know customer's experience for our

products.
● Call and remind customer of  regular maintenance
●  Make appointment with customer to maintain their
trucks.
●  Quotation & Explanation.
●  Customer Care : Post Card for festival , gifts for
special events.

More Related Content

Featured

AI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdfAI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdf
marketingartwork
 
Skeleton Culture Code
Skeleton Culture CodeSkeleton Culture Code
Skeleton Culture Code
Skeleton Technologies
 
PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024
Neil Kimberley
 
Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)
contently
 
How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024
Albert Qian
 
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie Insights
Kurio // The Social Media Age(ncy)
 
Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024
Search Engine Journal
 
5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary
SpeakerHub
 
ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd
Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next
Tessa Mero
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Lily Ray
 
How to have difficult conversations
How to have difficult conversations How to have difficult conversations
How to have difficult conversations
Rajiv Jayarajah, MAppComm, ACC
 
Introduction to Data Science
Introduction to Data ScienceIntroduction to Data Science
Introduction to Data Science
Christy Abraham Joy
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best Practices
Vit Horky
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project management
MindGenius
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
RachelPearson36
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Applitools
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work
GetSmarter
 
ChatGPT webinar slides
ChatGPT webinar slidesChatGPT webinar slides
ChatGPT webinar slides
Alireza Esmikhani
 
More than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike RoutesMore than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike Routes
Project for Public Spaces & National Center for Biking and Walking
 

Featured (20)

AI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdfAI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdf
 
Skeleton Culture Code
Skeleton Culture CodeSkeleton Culture Code
Skeleton Culture Code
 
PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024
 
Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)
 
How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024
 
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie Insights
 
Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024
 
5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary
 
ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search Intent
 
How to have difficult conversations
How to have difficult conversations How to have difficult conversations
How to have difficult conversations
 
Introduction to Data Science
Introduction to Data ScienceIntroduction to Data Science
Introduction to Data Science
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best Practices
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project management
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work
 
ChatGPT webinar slides
ChatGPT webinar slidesChatGPT webinar slides
ChatGPT webinar slides
 
More than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike RoutesMore than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike Routes
 

Service Station Improvement Suggestion.Ppt

  • 1. Service Station Improvement Suggestion IEVECO DAMMAM 09-02-2012
  • 2. Service Station Organization Chart Service Manager None Parts Manager Workshop Manger None None Mechanist Supervisor Abdullah Ahmed Alattas Ahmed Ullas Stock Control Fayez Electrician Fayazz Hakeem Warranty Specialist None Metaler None Skill Worker None
  • 3. Service Station Service Facility & Equipments (SSSFE) ~40m~ 30m~ ~ Showroom Counter Sales Office Tool Room Office ~10m~ Tool Room Maintenance Area Office Tool Room Truck Yard Office Office Parts Spare Warehouse Counter Sales Parts Office Enter station Map Exit
  • 4. Service Station Service Facility&Equipments
  • 5. Service Station Service Facility&Equipments
  • 6. Service Station Service Facility&Equipments
  • 7. Service Station Service Facility&Equipment
  • 8. Service Station Service Facility & Equipments Location A A=Spare Parts Warehouse B B=Service Station
  • 9. Record No full profile Customer Follow Up No Satisfaction No Employee Training No Training Salary No incentive mechanism Facility Parts Stock No inventory and regular check. Equip&Tools No inventory and using record SS inspection offices are clean but most workshop items are disordered.
  • 10. Warehouse ● Change the workshop to be a Central warehouse, workshop could use the parking yard(SSSFE). ● Leave no trucks and cars in central warehouse, keep all trucks in the parking yard in order, in line. ●Make extra shelves in Central warehouse area ● Print the location map of the (SSSFE) and enclosed in every user manual of new customers.
  • 11. Workshop ● Every worker dress the same overall with company logo. ● Keep all trucks needed to repair in order. ● Keep all the tools in order. ● Clean out all used parts detached from truck and keep them in fixed area. ● Clean the ground everyday before off. ● Set an board to indicate the information of all trucks to repair, repairing and repaired. ●Build Rooms For Equipments & Tools.
  • 12. Employee A professional and stable service team is necessary for a better vehicle sales and making profit from after-sales. ● Establish a incentive mechanism to keep HR and improve their work efficiency. ● Recruit one more parts personnel. ● Recruit one person to be in charge of customers and warranty. ● Choose a professional staff to be supervisor of workshop. ● Specify the role and responsibility of ever staff in the station.
  • 13. Customer To establish a DCRC, improving the satisfaction of customers and increase the come-back rate of maintenance. ● Make customers profile record. ● Call and know customer's experience for our products. ● Call and remind customer of regular maintenance ● Make appointment with customer to maintain their trucks. ● Quotation & Explanation. ● Customer Care : Post Card for festival , gifts for special events.