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1. Service Station Improvement
Suggestion
IEVECO
DAMMAM
09-02-2012

2. Service Station Organization Chart
Service Manager
None
Parts Manager Workshop Manger
None None
Mechanist
Supervisor
Abdullah
Ahmed Alattas
Ahmed
Ullas
Stock Control
Fayez
Electrician
Fayazz
Hakeem
Warranty Specialist
None Metaler
None
Skill Worker
None

3. Service Station Service Facility & Equipments
(SSSFE)
~40m~ 30m~
~
Showroom Counter Sales
Office
Tool
Room
Office
~10m~
Tool
Room Maintenance Area
Office
Tool
Room Truck Yard
Office
Office
Parts
Spare Warehouse
Counter
Sales Parts
Office
Enter
station Map Exit

4. Service Station Service
Facility&Equipments

5. Service Station Service
Facility&Equipments

6. Service Station Service
Facility&Equipments

7. Service Station Service
Facility&Equipment

8. Service Station Service Facility &
Equipments
Location
A
A=Spare Parts
Warehouse
B
B=Service
Station

9. Record No full profile
Customer Follow Up No
Satisfaction No
Employee Training No Training
Salary No incentive mechanism
Facility Parts Stock No inventory and regular check.
Equip&Tools No inventory and using record
SS inspection offices are clean but most workshop items are disordered.

10. Warehouse
● Change the workshop to be a Central
warehouse, workshop could use the
parking yard(SSSFE).
● Leave no trucks and cars in central
warehouse, keep all trucks in the parking
yard in order, in line.
●Make extra shelves in Central warehouse
area
● Print the location map of the (SSSFE) and
enclosed in every user manual of new
customers.

11. Workshop
● Every worker dress the same overall with
company logo.
● Keep all trucks needed to repair in order.
● Keep all the tools in order.
● Clean out all used parts detached from
truck and keep them in fixed area.
● Clean the ground everyday before off.
● Set an board to indicate the information of
all trucks to repair, repairing and repaired.
●Build Rooms For Equipments & Tools.

12. Employee
A professional and stable service team is necessary
for a better vehicle sales and making profit from
after-sales.
● Establish a incentive mechanism to keep HR and
improve their work efficiency.
● Recruit one more parts personnel.
● Recruit one person to be in charge of customers
and warranty.
● Choose a professional staff to be supervisor of
workshop.
● Specify the role and responsibility of ever staff in
the station.

13. Customer
To establish a DCRC, improving the satisfaction of
customers and increase the come-back rate of
maintenance.
● Make customers profile record.
● Call and know customer's experience for our
products.
● Call and remind customer of regular maintenance
● Make appointment with customer to maintain their
trucks.
● Quotation & Explanation.
● Customer Care : Post Card for festival , gifts for
special events.