Download to read offline
Uploaded byDaniele Catalanotto
Service Design Webinar 004
The webinar discusses key service design principles, emphasizing a mindset of continuous learning and adaptation. It highlights the importance of creating a service design principles library to enhance team collaboration and improve human experiences with various recommended tools and frameworks. Additionally, it addresses the prevalence of service design roles and the evolving language used to describe those served, encouraging professionals to maintain curiosity and adaptability in their careers.
Service Design Webinar 004
- 1.
- 2. Hi, I'm and I'mfrom Lausanne, Switzerland. .
- 3. Where are youfrom? Leave a comment in the chat
- 4. “What's the plan fortoday, and what will you get at the after of the event?”
- 6. A trailer now. Godeeper later. Information overload that gives you the taste to explore more.
- 7.
- 8. The three first principlesfrom my second book. In the chapter "Service Design Mindset"
- 9. Principle 101 “Think youare doing well? There is a big chance you're not.”
- 10. Principle 102 “Most newideas fail. Yours will too.”
- 11. Principle 103 “It's okayto steal ideas from others.”
- 13.
- 14. Nico G. asks “Whatorganizations use Service Design in Switzerland?”
- 16. More than youthink. Service Design is a mindset that is used under many different names.
- 17.
- 18. “Are there enough ServiceDesign jobs out there?”
- 19. 162 open atthe moment and 4178 archived service design jobs from 61 countries. Based on data from servicedesignjobs.com
- 20. Nearly 1 new servicedesign job opening per day in the United Kingdom.
- 21. And these arejust the ones listed on that website. There are lots of service design jobs that don't have that name or an not publicly visible.
- 23.
- 24. “How should wecall the people we serve?”
- 25. Seems to be historicshifts. From customer to user, to user to human, from human to living organism.
- 26. “The word "user"pulls attention away from a person's purpose. People exist apart from your organization, within their own framework, and our language in strategy & design must reflect that.” Indi Young Author of Time to Listen, Practical Empathy and Time to Listen
- 27. I'm using synonyms likea writer. I tend to use the words people, customers, human, just to avoid repetitions. But when I want to make a point I'm using "People" or "Humans".
- 28.
- 29. “What is aService Design Principles Library?”
- 30. It's like havingyour own Pinterest of Service Design ideas. that help you to improve human experiences in your service, product or organization.
- 31. “What are thebenefits of creating your own Principles Library?”
- 32. Serve better thehumans around you. You see what you know.
- 33. Helps kickstart projects. Youdon't start from zero.
- 34. Unite the team. Agreeon what you'll work on.
- 35. Build your own Pinterest. Don'tforget great ideas, great insights, great pieces of research.
- 36. Helps fight your impostorsyndrome. You see what you know.
- 37. Grow daily as aservice designer A practice you can do everyday.
- 38. “What tools touse to create your own Service Design Principles Library?”
- 39.
- 40. Notes apps ifyou want to keep it for yourself Notion, Apple Notes, Onenote, Obsidian, etc.
- 41. Website builders ifyou want to share them easily. Podia, Wordpress, Squarespace.
- 42. Project management apps ifyou want to become a pro at it. Notion, Trello, etc.
- 43. Get interested in PersonalKnowledge Management (PKM). And see what tools experts recommend buildingasecondbrain.com/resources
- 44.
- 46. If I hadto start over? I'd go with Podia.
- 47. “What are appsthat help write clearer Service Design Principles?”
- 48.
- 49. Grammarly Write better. Or languagetool.orgif you are not writing in English
- 50. “What are appsthat make it faster to write Service Design Principles?”
- 51. Pastebot Keep track ofeverything you copy and paste
- 52.
- 53.
- 54. “How to organizeyour Service Design Principles Library?”
- 55. Decide if it’sprivate, internal or shared That changes your writing setup.
- 56. If doing itin a team, work with the tools you already have. Build on existing habits to get people more easily involved.
- 57. Sharing helps for motivation. Andit forces clarity.
- 58. Keep the principles inone place. Make your future life easier.
- 59. Keep the principlesat different levels of writing It's okay if not everything is perfect.
- 60. “How to builda Service Design Library Principles for a team?”
- 61. Have one shared internallibrary.
- 62. Teams need additional informationto make the principles actionable.
- 63. Add projects. Specific projectshave specific challenges.
- 64. Add stages ofthe experience. You can use the stages of a Servce Blueprint: Aware, Join, Use, Develop, Leave
- 65. Add imagined impact andeffort. Make it easier to decide whats' important now.
- 66. Add key stakeholders. Whoare the decision makers? What team needs to be involved? What external partner can help?
- 67. “What's the mindset ofsomeone who builds his own Service Design Principles Library?”
- 68. There is always somethingnew to capture and learn. Curiosity.
- 69. You’ll do thisduring the next 30 years. Career.
- 70. It will evolve:the way to capture will evolve and the content too Practical.
- 71. What's your question? Questions forfuture webinars.
- 72.
- 73.