3. Product News and Announcements
Al Slovacek, VP of Mainframe Products
SERENA SOFTWARE INC.
4. ChangeMan ZMF 8.1
• ChangeMan V8 Available (October 2014)
• On time
• On scope
• 400+ Change Requests addressed
• High Level Language Exit facility (HLLX)
• Installation calendar expansion
• Application mass update
• SSV manageability enhancements
• XML Service to display Skeleton Release Variables
• CMNDB2DD enhancements
• Complex and Super package enhancements
• Presentation available at www.slideshare.net/serenasoftware
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5. The Value of ChangeMan ZMF V8
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Accelerates Mainframe Application Delivery
• Release and Deploy (ERO) now supported from both Eclipse and Windows clients
• Developers can self-service deploy to test environments
• Release Managers can manage z/OS releases from Windows or Eclipse
• Administrators can now spin up, tear down dev and test environments much faster
For Modern and Traditional Development Environments
• Improved audit capabilities provide greater insight into the development
environments.
• Developers can now query the impact of a change from Eclipse and Windows
• Improved usability and continuity across ISPF, Eclipse and Windows clients
At a Significantly Lower Cost
• New high level language exits (HLLX) provide flexibility, consistency, and
serviceability for ChangeMan customizations.
• Faster time to value when migrating to new ChangeMan ZMF releases
• Improved performance and management of ChangeMan ZMF resources
6. Roadmap and Product Updates
• ChangeMan ZMF 8.1
• Available now (GA Oct 2014)
• Client Pack GA Jan 31
• 8.1.1 TBD
• ChangeMan ZMF 7.1
• 7.1.3.03 Target Q2
• ChangeMan SSM 8.5
• Q1 2015
• Comparex 8.8
• TBD
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7. Serena at Share Seattle March 2015
SERENA SOFTWARE INC.7
Serena Software at Booth #513
8. Kevin Parker at Share Seattle
MAINFRAME MANIFESTO FOR
AGILE DEVELOPERS
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Tuesday March 3, 2015 4:30-5:30 PM
Featuring….
Kevin
Parker
VP, Worldwide Marketing
9. For more information:
Victoria Tse, vtse@serena.com, (650)
481-3437
http://serena.com/xchange
xChange15
March 22 - 25, 2015 in
Washington D.C.
Ritz-Carlton Tysons
Corner
10. Why Attend xChange 2015
• Over 60 technical sessions
• Over 12 hours of mainframe specific sessions
• Meet with product management, support and R&D teams
• Meet with Serena’s executive team
• Check out the latest hot topics and trends sessions
• xChange ideas and information with your peers
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11. 12 Hours of Mainframe Sessions
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Session Title
301 Manage user defined relationships in ChangeMan ZMF
302 In the fast lane: the mainframe product roadmap
303 Please release me: delivering enterprise class releases
304 Viva Agilista! Modern development methods with ChangeMan ZMF
305 Eclipsing everyone: enabling Java and C development with ChangeMan ZMF
306 Customer Story: Modernizing the Developer's Toolbox
307 Customer Story: RAMPing up to ChangeMan ZMF
308 Ready to take the Vanilla Challenge: free ice cream with this session
309
Partner Story: how to find, select and check-out everything you need with the press of a single
button
310 Customer Story: Virtualizing the mainframe with SSM
311 Configuring ChangeMan ZMF for use with RD&T
312
Cross-Platform Release Management and Deployment : a joint session with the release management
track
12. Top 6 Things You Absolutely Need to Know about
Serena Mainframe Support
Jeff Jones, Sr. Support Manager
SERENA SOFTWARE INC.
13. Top 6 Things You Absolutely Need to
Know about Serena Mainframe Support
Who Are We?
How do I Contact Support?
How do I Register for the Support Site?
What is Serena’s Support Model?
How do I Register for Outbound Communication?
How do I Optimize my Support Experience?
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14. Who Are We?
• Northface Award winner
• 7 time winner of the Northface Scoreboard Award for achieving excellence
in customer satisfaction in the area of Customer Support.
• What does an award winning support team provide?
• 24X7 Follow the Sun Support model
• Email, phone, and online support
• Serena Community Forums
• Serena Knowledge Base
• Technical and Product News
• New product downloads
• Mainframe Support team has over 175 years as Serena employees
• Even more supporting Serena Mainframe products.
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15. How Do I Contact Support?
• Serena Support website
http://www.serena.com/support
• Email
support@serena.com
• Phone
http://support.serena.com/supportGuide/Direct_supportGuide.aspx?p
=Support_Contact_Information.html.xml
• Weekends and holidays are staffed by an oncall team, to handle
production emergencies. The team is reachable by phone.
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16. How Do I Register for the Support Site?
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17. How do I Register for the Support Site?
• A registered userid is required to access support.serena.com
• Review KB article S139363
• http://knowledgebase.serena.com/InfoCenter/index?page=content&id=S139363
• Access is based on entitlement
• Register your userid with your company’s serial number to
access…
• Case Manager
• Product Downloads
• Documentation
• Defect articles and patches on the KB
• Product News
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18. What is Serena’s Support Model?
• The Online Support Overview contains valuable information,
including
• Service Level Objectives (SLOs)
• Severity Level definitions
• Software Support Lifecycle (SSL)
• How to submit a case
• Including information you need to provide
• Registering for Techmail
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19. How do I Register for Outbound Communication?
• Outbound communication from Serena – are you registered?
• Techmail – technical product announcements
http://info.serena.com/z_TechMailLandingPage.html
• Marketing – Event announcements, Serenade Newsletter
www.serena.com/email
• KB subscriptions
• Receive email updates when KB content is added or updated
• Subscribe to specific articles
• Subscribe to channels (e.g. Defects / ChangeMan ZMF)
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20. How do I Optimize my Support Experience?
• Visit Product News
• Important information about
• SSL – Release Dates and End of Development Dates
• OEM Compatibility
• Serena Product Compatibility
• Patches for Supported Releases
• Participate in Community Forums
• Collaborate with your peers
• Follow us on Twitter
• @serena_support
• Case Management
• Be accurate
• Be complete
• Be distinct
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21. Live Tour of support.serena.com
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