Stonham Birmingham Mental Health Carers Support Service is a dedicated support service aimed at providing support to carers and family members who care for individuals with mental health, and stonham information pack is fall of information about services and resources around Birmingham, working very closely with services around the city.Website:
https://bhammhcarer.homegroup.org.uk
The Swindon Older Peoples Forum newsletter provides updates on upcoming meetings and events. Their next Open Meeting and Annual General Meeting will be on October 22nd to discuss the impacts of recent welfare reforms. The forum focuses on raising awareness of support for older people, reviewing transportation options, and combating isolation. They provide contact information for several local organizations that offer services and support for seniors.
The document is a directory for an Opportunities Fair being held in Birmingham on April 23, 2013 at Edgbaston Cricket Stadium. It lists over 70 stalls and activities from various organizations that provide services and support for people with disabilities, learning difficulties, mental health issues, and their families/carers. The fair aims to provide information and opportunities to help people live independently and remain active members of their community.
This guide provides information on various support services available in Melbourne for people experiencing homelessness. It lists organizations that provide services such as meals, showers, laundry, case management, counseling, health services, dental services, and emergency assistance. Contact details are provided for each service, including operating hours and the person or team to ask for. The document aims to improve coordination and referrals between community and health sectors.
This document provides a summary of youth-related events, training opportunities, resources and funding in Devon from December 2010. It lists upcoming conferences on the "Big Society" and child protection training. It also shares information on available furniture, a workshop on getting media coverage, various grant programs and guides on topics like involving young people and recruiting volunteers. The final item reminds readers of the free annual VYS Devon conference on February 5th, 2011.
The document provides information about the services and support offered by the Military Family Resource Centre (MFRC) to military members and their families. It discusses four main program areas of the MFRC: 1) helping families integrate into their new community, 2) providing counseling support and referral services, 3) offering programs and resources to help families understand and cope with deployment, and 4) delivering various activities and childcare services. Key services highlighted include welcome activities for newcomers, short-term counseling, deployment preparation resources, and children's programs. Confidentiality of clients is emphasized.
This bulletin provides updates on various youth participation activities in Midlothian:
- The Midlothian Youth Platform won a film award at the Scottish Parliament for their documentary on antisocial behavior.
- Local youth forums in Newbattle, Penicuik, Dalkeith, and Lasswade met to plan fundraising events and discuss issues in their communities.
- A new process was proposed for electing secondary school representatives to the Midlothian Youth Platform to improve recruitment and involvement.
- Specific interest groups like the Gypsy Traveller Action Group and Kids in Care Krew met to work on advocacy projects and participate in focus groups.
MACOSS Affiliated Members as at October 2015MACOSS
The document is a list of organizations in Mauritius providing social services. It includes the name, area of work, and contact information for 47 organizations. The organizations cover a wide range of thematic areas including poverty, health, education, disabilities, children, and more. The list demonstrates the diversity of social service organizations operating in Mauritius.
The Swindon Older Peoples Forum newsletter provides updates on upcoming meetings and events. Their next Open Meeting and Annual General Meeting will be on October 22nd to discuss the impacts of recent welfare reforms. The forum focuses on raising awareness of support for older people, reviewing transportation options, and combating isolation. They provide contact information for several local organizations that offer services and support for seniors.
The document is a directory for an Opportunities Fair being held in Birmingham on April 23, 2013 at Edgbaston Cricket Stadium. It lists over 70 stalls and activities from various organizations that provide services and support for people with disabilities, learning difficulties, mental health issues, and their families/carers. The fair aims to provide information and opportunities to help people live independently and remain active members of their community.
This guide provides information on various support services available in Melbourne for people experiencing homelessness. It lists organizations that provide services such as meals, showers, laundry, case management, counseling, health services, dental services, and emergency assistance. Contact details are provided for each service, including operating hours and the person or team to ask for. The document aims to improve coordination and referrals between community and health sectors.
This document provides a summary of youth-related events, training opportunities, resources and funding in Devon from December 2010. It lists upcoming conferences on the "Big Society" and child protection training. It also shares information on available furniture, a workshop on getting media coverage, various grant programs and guides on topics like involving young people and recruiting volunteers. The final item reminds readers of the free annual VYS Devon conference on February 5th, 2011.
The document provides information about the services and support offered by the Military Family Resource Centre (MFRC) to military members and their families. It discusses four main program areas of the MFRC: 1) helping families integrate into their new community, 2) providing counseling support and referral services, 3) offering programs and resources to help families understand and cope with deployment, and 4) delivering various activities and childcare services. Key services highlighted include welcome activities for newcomers, short-term counseling, deployment preparation resources, and children's programs. Confidentiality of clients is emphasized.
This bulletin provides updates on various youth participation activities in Midlothian:
- The Midlothian Youth Platform won a film award at the Scottish Parliament for their documentary on antisocial behavior.
- Local youth forums in Newbattle, Penicuik, Dalkeith, and Lasswade met to plan fundraising events and discuss issues in their communities.
- A new process was proposed for electing secondary school representatives to the Midlothian Youth Platform to improve recruitment and involvement.
- Specific interest groups like the Gypsy Traveller Action Group and Kids in Care Krew met to work on advocacy projects and participate in focus groups.
MACOSS Affiliated Members as at October 2015MACOSS
The document is a list of organizations in Mauritius providing social services. It includes the name, area of work, and contact information for 47 organizations. The organizations cover a wide range of thematic areas including poverty, health, education, disabilities, children, and more. The list demonstrates the diversity of social service organizations operating in Mauritius.
This survey results presentation summarized feedback from Mattagami band members regarding the Mattagami Trust. The survey asked about how members prefer to receive updates, what types of community projects or events they would like to see funded, and what programs are needed. It also thanked participants and announced winners of a draw for those who entered their names. The presentation provided information but no clear recommendations, and one respondent commented that the survey design could be improved.
This newsletter provides information for youth organizations in Devon, including contact details for local youth services, upcoming events and funding opportunities, and training information. It announces that the Local Authority plans to withdraw funding for the Volunteer Youth Service (VYS) as of July 2011 and encourages readers to express support for VYS to the county council. It also lists various grants, workshops, and support available for youth programs and voluntary organizations in the region.
Dr. Adigwe Ifeoma Mary-Anne conducted a free eye examination, treatment, and gift presentation at the City of Refuge Orphanage in Durumi. A total of 27 children received examinations, with 5 given antibiotic eye drops, 3 given anti-allergic drops, and 19 having no abnormalities. After treatment, gifts were distributed and a health discussion was held where children learned about health and expressed interest in medical careers. The event was successfully executed but media coverage was restricted due to concerns about stigmatizing the children.
The document provides an overview of the contents of the July 2014 issue of the Hadley Wood News, including items on neighbourhood forums, running clubs, the WI, dog shows and summer fetes, travel to Cape Verde, local quizzes, pressure groups, and cycling events. It also discusses the setting up of a neighbourhood forum and creating a neighbourhood plan to give the community more control over local development.
This newsletter from a Scottish charity provides information on several community organizations that provide services to older adults. It discusses the "Boleskine Model" of community care developed in response to local needs, and highlights the work of the Black Isle Cares organization which aims to support older adults remaining in their homes and communities. It also announces the appointment of two part-time coordinators to facilitate involvement of older people in service planning and reviews, and provides updates on several other local programs and initiatives.
The document discusses various community investment initiatives by De Beers Venetia Mine in South Africa. It mentions that the mine invested over R72 million in local communities between 2013-2015, with funds going towards projects in education, local economic development and infrastructure. Specific initiatives highlighted include providing reliable water supplies to the town of Alldays, supporting the International AIDS Candlelight Memorial, and contributing to the expansion of Renaissance Secondary School in Musina. It also discusses De Beers' bursary and graduate programmes for skills development.
Variety Village is a community support agency that provides specialized programs, services and facilities to improve the quality of life for people with disabilities. It offers a variety of exercise facilities and equipment, programs, camps and community outreach. Support is available through one-on-one assistance and financial subsidies are provided based on income. Variety Village aims to create opportunities for independence and integration into society for people of all abilities.
This document summarizes various service sectors in Cloverdale, BC including public, private, and volunteer sectors. In the public sector, it discusses Lord Tweedsmuir Secondary School and Don Christian Elementary School. It also covers the Cloverdale Recreation Centre. Private sectors discussed include Project Climbing Cloverdale gym and A&T Equestrian Centre. Volunteer organizations summarized are Cloverdale Minor Baseball, Cloverdale Fury Softball, and Cloverdale Minor Hockey Association. Each organization's connection is also provided, such as their relation to physical education, recreation, or coaching.
This document summarizes examples of good practice in health services for people with learning disabilities across various regions in the West Midlands. It describes two areas of good work from each district, such as projects helping older people with learning disabilities, training for doctors on learning disabilities, and resources to make health information more accessible. Contact information is provided for each initiative.
Stonham carers support is a dedicated support service offering support to families and carers who live in Birmingham caring for individuals with mental health difficulties
https://bhammhcarer.homegroup.org.uk
Stonham Birmingham Mental Health Carers Support Service is a dedicated support service aimed at providing support to carers and family members who care for individuals with mental health, and stonham information pack is fall of information about services and resources around Birmingham, working very closely with services around the city.Website:
https://bhammhcarer.homegroup.org.uk
Stonham Birmingham Mental Health Carers Support Service is a dedicated support service aimed at providing support to carers and family members who care for individuals with mental health, and stonham information pack is fall of information about services and resources around Birmingham, working very closely with services around the city.Website:
https://bhammhcarer.homegroup.org.uk
The document provides information about opportunities for involvement in a mental health carers support service. It encourages people to get involved by attending client involvement meetings, contributing ideas and articles to the monthly newsletter, or contacting the service. It provides contact details for the service by phone, email, or post. It also lists other local resources and support services for carers.
The Birmingham Mental Health Carers Support Service produces a monthly information pack for carers. Our service is a city wide service aimed at carers who support individuals with mental health difficulties. For more information please contact our information line or visit our website: https://bhammhcarer.homegroup.org.uk
Please find attached Stonham Birmingham Mental Health Carers Support Service, an information pack full of information dedicated to to provides information and services in Birmingham. The service is a city wide service supporting carers and families who care for individuals with mental health difficulties living in Birmingham.
This document provides information for carers, including details about upcoming events and services from various organizations that support carers. It encourages carers to get involved by contributing ideas, articles, and other content to the newsletter. Information is also provided about Carers Rights Day, which focuses on helping carers find financial support and make the most of technology. The document outlines a Carers Rights Day event taking place in North Birmingham with presentations and free services for carers. It also advertises a social work team meet and greet event for carers. Finally, it shares information from Atos Healthcare about how they assess work capability and the role carers can play in the assessment process.
The South Antrim Dairy Farmers raised £4,255 for Shine by nominating them as their Charity of the Year. Jim Jameson also held several fundraising events and raised £2,140 for Shine. Due to funding reductions, Shine had to make some staffing changes in Northern Ireland, including two redundancies. The newsletter provided updates on upcoming support group meetings and events, and new contact details for Shine staff as landlines are no longer in use.
This document provides information about various mental health and support resources in the UK. It lists contact information for the Patient Advice and Liaison Service (PALS), which can provide information on mental health matters. It also provides details about upcoming events from Birmingham Mental Health Carers Support, including opportunities to get involved and contribute to the organization's newsletter. Various other mental health organizations and resources are described, such as the British Red Cross services for refugees, Brook/FPA's sexual health promotion campaign, the Meniere's Society for dizziness disorders, and events for World Mental Health Day.
This weekly bulletin from the National Family Carer Network provides information on various topics related to caring for family members with disabilities or health issues. It includes 12 items on national news and opportunities, 2 items on news from the South East region of England, and 1 item on news from the North West region. The bulletin is distributed to members of the organization and provides a way for members to contribute news items and a contact to unsubscribe.
This survey results presentation summarized feedback from Mattagami band members regarding the Mattagami Trust. The survey asked about how members prefer to receive updates, what types of community projects or events they would like to see funded, and what programs are needed. It also thanked participants and announced winners of a draw for those who entered their names. The presentation provided information but no clear recommendations, and one respondent commented that the survey design could be improved.
This newsletter provides information for youth organizations in Devon, including contact details for local youth services, upcoming events and funding opportunities, and training information. It announces that the Local Authority plans to withdraw funding for the Volunteer Youth Service (VYS) as of July 2011 and encourages readers to express support for VYS to the county council. It also lists various grants, workshops, and support available for youth programs and voluntary organizations in the region.
Dr. Adigwe Ifeoma Mary-Anne conducted a free eye examination, treatment, and gift presentation at the City of Refuge Orphanage in Durumi. A total of 27 children received examinations, with 5 given antibiotic eye drops, 3 given anti-allergic drops, and 19 having no abnormalities. After treatment, gifts were distributed and a health discussion was held where children learned about health and expressed interest in medical careers. The event was successfully executed but media coverage was restricted due to concerns about stigmatizing the children.
The document provides an overview of the contents of the July 2014 issue of the Hadley Wood News, including items on neighbourhood forums, running clubs, the WI, dog shows and summer fetes, travel to Cape Verde, local quizzes, pressure groups, and cycling events. It also discusses the setting up of a neighbourhood forum and creating a neighbourhood plan to give the community more control over local development.
This newsletter from a Scottish charity provides information on several community organizations that provide services to older adults. It discusses the "Boleskine Model" of community care developed in response to local needs, and highlights the work of the Black Isle Cares organization which aims to support older adults remaining in their homes and communities. It also announces the appointment of two part-time coordinators to facilitate involvement of older people in service planning and reviews, and provides updates on several other local programs and initiatives.
The document discusses various community investment initiatives by De Beers Venetia Mine in South Africa. It mentions that the mine invested over R72 million in local communities between 2013-2015, with funds going towards projects in education, local economic development and infrastructure. Specific initiatives highlighted include providing reliable water supplies to the town of Alldays, supporting the International AIDS Candlelight Memorial, and contributing to the expansion of Renaissance Secondary School in Musina. It also discusses De Beers' bursary and graduate programmes for skills development.
Variety Village is a community support agency that provides specialized programs, services and facilities to improve the quality of life for people with disabilities. It offers a variety of exercise facilities and equipment, programs, camps and community outreach. Support is available through one-on-one assistance and financial subsidies are provided based on income. Variety Village aims to create opportunities for independence and integration into society for people of all abilities.
This document summarizes various service sectors in Cloverdale, BC including public, private, and volunteer sectors. In the public sector, it discusses Lord Tweedsmuir Secondary School and Don Christian Elementary School. It also covers the Cloverdale Recreation Centre. Private sectors discussed include Project Climbing Cloverdale gym and A&T Equestrian Centre. Volunteer organizations summarized are Cloverdale Minor Baseball, Cloverdale Fury Softball, and Cloverdale Minor Hockey Association. Each organization's connection is also provided, such as their relation to physical education, recreation, or coaching.
This document summarizes examples of good practice in health services for people with learning disabilities across various regions in the West Midlands. It describes two areas of good work from each district, such as projects helping older people with learning disabilities, training for doctors on learning disabilities, and resources to make health information more accessible. Contact information is provided for each initiative.
Stonham carers support is a dedicated support service offering support to families and carers who live in Birmingham caring for individuals with mental health difficulties
https://bhammhcarer.homegroup.org.uk
Stonham Birmingham Mental Health Carers Support Service is a dedicated support service aimed at providing support to carers and family members who care for individuals with mental health, and stonham information pack is fall of information about services and resources around Birmingham, working very closely with services around the city.Website:
https://bhammhcarer.homegroup.org.uk
Stonham Birmingham Mental Health Carers Support Service is a dedicated support service aimed at providing support to carers and family members who care for individuals with mental health, and stonham information pack is fall of information about services and resources around Birmingham, working very closely with services around the city.Website:
https://bhammhcarer.homegroup.org.uk
The document provides information about opportunities for involvement in a mental health carers support service. It encourages people to get involved by attending client involvement meetings, contributing ideas and articles to the monthly newsletter, or contacting the service. It provides contact details for the service by phone, email, or post. It also lists other local resources and support services for carers.
The Birmingham Mental Health Carers Support Service produces a monthly information pack for carers. Our service is a city wide service aimed at carers who support individuals with mental health difficulties. For more information please contact our information line or visit our website: https://bhammhcarer.homegroup.org.uk
Please find attached Stonham Birmingham Mental Health Carers Support Service, an information pack full of information dedicated to to provides information and services in Birmingham. The service is a city wide service supporting carers and families who care for individuals with mental health difficulties living in Birmingham.
This document provides information for carers, including details about upcoming events and services from various organizations that support carers. It encourages carers to get involved by contributing ideas, articles, and other content to the newsletter. Information is also provided about Carers Rights Day, which focuses on helping carers find financial support and make the most of technology. The document outlines a Carers Rights Day event taking place in North Birmingham with presentations and free services for carers. It also advertises a social work team meet and greet event for carers. Finally, it shares information from Atos Healthcare about how they assess work capability and the role carers can play in the assessment process.
The South Antrim Dairy Farmers raised £4,255 for Shine by nominating them as their Charity of the Year. Jim Jameson also held several fundraising events and raised £2,140 for Shine. Due to funding reductions, Shine had to make some staffing changes in Northern Ireland, including two redundancies. The newsletter provided updates on upcoming support group meetings and events, and new contact details for Shine staff as landlines are no longer in use.
This document provides information about various mental health and support resources in the UK. It lists contact information for the Patient Advice and Liaison Service (PALS), which can provide information on mental health matters. It also provides details about upcoming events from Birmingham Mental Health Carers Support, including opportunities to get involved and contribute to the organization's newsletter. Various other mental health organizations and resources are described, such as the British Red Cross services for refugees, Brook/FPA's sexual health promotion campaign, the Meniere's Society for dizziness disorders, and events for World Mental Health Day.
This weekly bulletin from the National Family Carer Network provides information on various topics related to caring for family members with disabilities or health issues. It includes 12 items on national news and opportunities, 2 items on news from the South East region of England, and 1 item on news from the North West region. The bulletin is distributed to members of the organization and provides a way for members to contribute news items and a contact to unsubscribe.
#Caring4NHSPeople virtual wellbeing session 13th October 2021NHS Horizons
The document summarizes a virtual community meeting to support the health and wellbeing of NHS people during the Covid-19 response. It provides details on joining the meeting, introducing oneself, and the agenda which includes welcome remarks, national health and wellbeing overviews, presentations on leadership and staff wellbeing programs, and closing remarks. It also lists wellbeing resources available from NHS England including coaching, counseling, training and support line programs to help NHS staff manage stress and maintain mental health during the challenging times.
The document provides updates on various topics including ecdp news about opportunities to get involved with ecdp as a trustee or director and participate in focus groups on skills for care resources. It also provides local and national news updates such as upcoming disability sports days and 100 days remaining until the Paralympic Games.
Queensland Speaking Tour: Learnings from the UKHelen Milner
1) The document discusses lessons learned from a UK digital inclusion program that helped 1.8 million people gain basic digital skills. It highlights that digital inclusion can lead to better lives through reduced social challenges and a stronger economy.
2) The program was delivered through a network of 5,000 local partners and an online learning platform. It provided in-person support through community hubs and outreach in addition to online tools and courses.
3) Evaluation found the program improved people's quality of life, employability, financial management skills, and use of government services. It also achieved cost savings for the government through increased online service usage.
11.9 million people in the UK lack essential digital skills needed for online health tools. Good Things Foundation addressed this through two phases of their Widening Digital Participation program (2013-2016 and 2017-2020). Phase 1 trained 221,941 people and engaged 157,391 more through signposting and events. Phase 2 included "pathfinder" projects targeting specific groups that found increased health screening, reduced GP visits, and improved well-being. Based on these, Good Things launched 27 pilot Digital Health Hubs providing a community space for digital skills training and health information searching, helping over 50% of users feel more confident and informed about managing their health.
#Caring4NHSPeople - virtual wellbeing session 14 October 2020NHS Horizons
This document summarizes a virtual community meeting held on October 14th to support the health and wellbeing of NHS people during the COVID-19 response. The meeting included welcome remarks, an update on the national wellbeing support offer, a presentation on an award-winning wellbeing initiative, a discussion session, and closing remarks. Attendees were encouraged to introduce themselves and share what they are doing to prepare NHS people for winter. Over 100,000 people have engaged with these monthly community events through online views and social media.
Connecting generations through walkingAlison Clyde
This document discusses walking and physical activity projects supported by Paths for All in Scotland. It provides information on the types of support offered including grants, training, and development officer support. Several case studies are described, including intergenerational walking projects involving care homes, sheltered housing, and community groups. Health benefits of regular walking are highlighted. Opportunities for both traditional health walks and more innovative projects like walking football and dementia-friendly walks are discussed.
Stonham Birmingham Mental Health Carers Support Service is a dedicated support service aimed at providing support to carers and family members who care for individuals with mental health, and stonham information pack is fall of information about services and resources around Birmingham, working very closely with services around the city.Website:
#Caring4NHSPeople virtual wellbeing session 8th September 2021NHS Horizons
The document announces a virtual community meeting on how relationships affect health and wellbeing. It provides details about the meeting, including the date, time, and topics to be discussed. It encourages participants to introduce themselves in the chat box. It also provides information on how to join the wellbeing community list and mailing list to receive more information.
Active Lancashire is a partnership that works to increase physical activity and sport participation in Lancashire. Its 2017-2021 strategy involves taking a place-based approach to target resources and achieve outcomes through partnerships. It aims to change behaviors and build skills to promote active lifestyles. The document provides details on several of Active Lancashire's projects, which include initiatives to engage inactive groups, support sports clubs, and increase participation among young people, workplaces, and primary schools.
Read the latest edition of the charity's Together magazine! Packed full of information and news, especially for members of our community. #SpinaBifida #Hydrocephalus
- Video recording of this lecture in English language: https://youtu.be/kqbnxVAZs-0
- Video recording of this lecture in Arabic language: https://youtu.be/SINlygW1Mpc
- Link to download the book free: https://nephrotube.blogspot.com/p/nephrotube-nephrology-books.html
- Link to NephroTube website: www.NephroTube.com
- Link to NephroTube social media accounts: https://nephrotube.blogspot.com/p/join-nephrotube-on-social-media.html
Does Over-Masturbation Contribute to Chronic Prostatitis.pptxwalterHu5
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share - Lions, tigers, AI and health misinformation, oh my!.pptxTina Purnat
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Osteoporosis - Definition , Evaluation and Management .pdfJim Jacob Roy
Osteoporosis is an increasing cause of morbidity among the elderly.
In this document , a brief outline of osteoporosis is given , including the risk factors of osteoporosis fractures , the indications for testing bone mineral density and the management of osteoporosis
Rasamanikya is a excellent preparation in the field of Rasashastra, it is used in various Kushtha Roga, Shwasa, Vicharchika, Bhagandara, Vatarakta, and Phiranga Roga. In this article Preparation& Comparative analytical profile for both Formulationon i.e Rasamanikya prepared by Kushmanda swarasa & Churnodhaka Shodita Haratala. The study aims to provide insights into the comparative efficacy and analytical aspects of these formulations for enhanced therapeutic outcomes.
Histololgy of Female Reproductive System.pptxAyeshaZaid1
Dive into an in-depth exploration of the histological structure of female reproductive system with this comprehensive lecture. Presented by Dr. Ayesha Irfan, Assistant Professor of Anatomy, this presentation covers the Gross anatomy and functional histology of the female reproductive organs. Ideal for students, educators, and anyone interested in medical science, this lecture provides clear explanations, detailed diagrams, and valuable insights into female reproductive system. Enhance your knowledge and understanding of this essential aspect of human biology.
Integrating Ayurveda into Parkinson’s Management: A Holistic ApproachAyurveda ForAll
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Integrating Ayurveda into Parkinson’s Management: A Holistic Approach
September information pack.2014
1. Page 1
1
https://bhammhcarer.homegroup.org.uk
www.homegroup.org.uk
September Edition
Birmingham Mental Health Carers Support Service
Stonham
Information
Pack for Carers
2. Page 2
2
Contribute
articles.
Poems
Photographs
Do you want to add Stories
in our monthly newsletter.
Do you have ideas
about bringing carers
together.
Be involved
in our client involvement
and diversity opportunities by
contacting our
Information and Referral Line
on: 0121 380 4949
Stonham
Birmingham Mental Health
Carers Support Service
Unit 3, Holt Court North
Heneage Street West
Birmingham Science Park
B7 4AX
Our Packs are available to download
from our:
Carers Dedicated Website.
https:// bhammhcarer.homegroup.org.uk
By Email:
Bakar.Shoker@homegroup.org.uk
Annette.Lewis@homegroup.org.uk
Be Involved
Special points of interest:
Contents
Steering Group
Pals Liaison Advice
And Service. PALS
A manifesto for better Mental Health
3
4
6
Papyrus Event Day
Northfield Ecocentre
Cycle South Brum
Healthtalkonline.org
8
9
10
12
Digital Skills for Carers
Birmingham Healthy Minds
Additional sources of help
Merriden Family Service
13
15
16
17
Youth Space
Contact a Family
Release
Victim Support
18
19
20
21
Bita Pathways
LGBT Centre
Positive Mental Health Group
Beechcroft Centre
22
23
24
25
Birmingham Carers Centre
Birmingham Carers Hub
Training
First Call
Stonham Carers Groups
26
27
28
29
30
Stonham Group Posters
Creative Support
Other External Groups
Fire Safety Check Poster
Hate Crime Reporting Centre
36
39
40
42
43
3. Page 3
3
Our Steering Group is normally held at the Venue below:
Stonham Birmingham Mental Health Carers Support Service Steering Group
Dates to be Announced
If you would like more
information or if you have any en- quires please contact our
information and referral line on 0121 380 4949 or if you would like to attend the next steering group
4. Page 4
4
Using mental health services, as a patient, relative or carer sometimes you may
need to turn to someone for on the spot advice, support or information.
The Patient Advice and Liaison (PALS) provides confidential
advice and support, helping you sort out any concerns you may
have about the care they provide.
They can guide you through the different services available from the NHS,
social care and the voluntary sector.
Pals focuses on improving the service to NHS patients.
The service aims to:
Advise and support patients, families and carers.
Provide information on NHS services and social care
Listen to your concerns, suggestions or queries
Help sort out problems quickly on your behalf and
Put you in touch with other sources of help.
PALS link workers can help you in their local teams, units and wards.
6. Page 6
6
Some of England’s leading mental health charities and organisations have come together to produce a
manifesto laying out what they believe the next
Government must do to improve the lives of people with mental health problems.
For more information please visit some of the leading charity websites such as Mind or Rethink or follow:
http://www.disabilityrightsuk.org/news/2014/august/ manifesto-better-mental-health
The Manifesto is also available via the Mind Website
below: http://www.mind.org.uk/media/1113989/a-manifesto- for-better-mental-health.pdf
9. Page 9
9
Contact Details:
Northfield Eco Centre
Church Road, Northfield
Birmingham, B31 2LB
www.northfieldecocentre.org
Telephone:
0121 448 0119
Events
GARDENING ACTIVITIES
Masefield Community Garden - workshops, Wednesday volunteer days, events.
Northfield Ecocentre Garden - gardening group every Thursday, 10am -12noon.
We also have a range of other gardening activities and projects.
To find out more visit:Incredible Edible Northfield
FAMILY ACTIVITIES:
Forest Schools
Calling all children and parents! Come along to enjoy wild life adventures to- gether in the city. Click here to find out more.
Ecokids
Ecokids 2014 activities - every school holiday. Visit our EcoKids page for dates and details or call 0121 448 0119.
Ecokids activities take place every school holiday. Kids learn to be green and have fun doing eco crafts, games, quizzes and nature trails - and make new friends at the same time! For children aged 3 – 8yrs. Adults to accompany. £1 per child. Booking Essential.
For more information call Anne Dasgupta on 0121 448 0119 or email admin@northfieldecocentre.org
Nappuccino: Real Nappy sessions for parents
If you are an expectant parent or have a young child you may be interested in finding out about Real Nappies at our next Nappuccino event at the
Ecocentre. Call Anne on 0121 448 0119 or email admin@northfieldecocentre.org
for more information or visit our Ecokids page for new dates.
10. Page 10
10
Free bike hire is now available through
Cycle South Brum!
They have bikes for all the family.
Please contact
http://cyclesouthbrum.co.uk/
if you would like to hire one.
We are pleased to announce our first led bike rides of 2014!
They have some exciting new courses now running as part of Cycle South Brum at Northfield Ecocentre.
These are free bike maintenance and cycling confidence courses
delivered by Bike Right West Midlands and free parent/child cycling
instruction delivered by Cycle South Brum.
Cycle South Brum
Northfield Ecocentre 53 Church Road Northfield B31 2LB
0121 448 0119 jordan@ northfieldecocentre . org
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11
Free Bike Maintenance Workshops at Northfield Ecocentre These courses are for people aged 16 and over. Tuesday 2 September 5.30pm – 7.45pm – Safety Checks Tuesday 9 September 5.30pm – 7.45pm – Punctures Tuesday 23 September 5.30pm – 7.45pm – Brakes Tuesday 30 September 5.30pm – 7.45pm – Gears Thursday 11 November 5.30pm – 7.45pm – Safety Checks Thursday 18 November 5.30pm – 7.45pm – Punctures Thursday 25 November 5.30pm – 7.45pm – Brakes Thursday 2 December 5.30pm – 7.45pm – Gears
To book a place please click here and look for ‘Northfield’ in the drop-down menu.
Free Cycling Confidence courses at Victoria Common, Northfield
(at the back of the Ecocentre)
These courses are for people aged 16 and over.
Thursday 28 August 2.30pm – 4.45pm AND 5.30pm – 7.45pm
To book a place, please click here and look for ‘Northfield’ on the drop down menu.
Courses are delivered by Bike Right West Midlands
Ride leader training course
The aim of this course is to equip participants with the skills to lead and supervise cycle rides, on and off road, and to encourage cycling as a sustainable healthy
activity in their local communities.
The course is a 1 day course for groups and on completion all of the participants
will be able to organize and lead cycle rides.
NOTE: you do not have to be an NS Instructor to attend this course.
Though being a competent cyclist used to riding in a group is essential.
Course Content
Role of a cycle leader Benefits and barriers of cycling Route planning Risk Assessments Pre ride information for clients Preparing yourself for the ride Bicycle check and fitting helmets Leader positioning during ride Riding techniques Basic bike maintenance Dealing with accidents/incidents
Please email info2@bikeright.co.uk to book a place.
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See and hear people’s real-life
experiences of health and illness
Share your own
experiences on
My youth health talk and
My health talk.
On Healthtalkonline.org and
Youthhealthtalk.org, you can watch video clips from interviews with over 2,000 people, all sharing their stories of health and illness. Find out how they make decisions, choose treatments, tell their friends and family and manage work and social life. They don’t look for just the most extreme or shocking stories that you might see in the news. All interviews are done by Oxford University, with people from all walks of life. So you can be sure of a balanced range of opinions and experiences.
Helping one another… there when you need it
Cancer
Nerves & brain
Mental health
Dying & bereavement
Chronic health issues
Intensive care
Heart disease Bones & joints
Pregnancy & children
Carers
Living with disability
Medical research
Later life
Healthtalkonine.org is the website of The DIPEx Charity PO Box 428,
Witney, Oxfordshire OX28 9EU Tel: 01865 201330 info@healthtalkonline.org
DIPEx is a registered charity no.1087019 June 2011
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Project Acronym: Discover
Project Full Title: Digital Inclusive Skills for
Carers bringing opportunities, Value
and Excellence.
Digital Birmingham is a leading a EU Funded project called DISCOVER (www.discover4carers.eu)
Digital Skills for Carers
This pan-European project, based in Greece, Spain, the Netherlands and the UK (UK partners
include HDTI, Birmingham City University and Open University as well as Birmingham City Council), is focused upon improving the quality of life of carers and the older people they care for through digital technologies, such as computers and mobile phones, ultimately helping to reduce their social isolation.
DISCOVER aims to help carers to access the information they need, when they need it and foster a shared learning environment for communities of carers to share experiences, knowledge, challenges and questions. The DISCOVER project uses the most appropriate technology and innovative forms of learning to reach and engage carers.
Expected benefits include improved digital skills, better communication and support for carers and those they care for leading to improvements in quality of care, quality of life and independent living.
DISCOVER aims to
To improve carers’ skills in using computers and other technologies to help them to find information, acquire new knowledge and skills, and meet other carers
Enable carers to pass on these skills to the older people they care for provide opportunities for both carers and older people to learn these skills together.
They are also looking for carers to participate in DISCOVER to help shape the development of the resources, as well as to evaluate the success of the project. There user engagement plan aims to work with trusted intermediaries (existing carer groups and networks) to help recruit carers (both informal and formal) to be part of the project. The benefits to carers participating in the project will be the opportunity to get support and access to resources that will help them make the most of computers, the internet and other technologies that will benefit them in their caring role and the person they care for.
Contact Information: Heike Schuster James
Programme Manager Digital Birmingham | Birmingham City Council 1 Lancaster Circus | PO Box 16136 | Birmingham |
B2 2WB
(please use B4 7DJ for online maps and sat navs)
T: 0121 675 1169 | M: 077669 24233 |
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Have you ever wished
you
could use a computer
or
make better use of the
one
you have?
Would you like to
know how you can
talk to other carers
when you can’t get
to the meetings?
Would you like to
find out more about
services and items
that could help you
care for your relative
or friend?
Do you want to
learn more about
caring for your
relative or friend
but haven’t much
time?
Would you like to
Be part of a free
European
Project that can
benefit
carers?
Do you wish
someone could
help you to use the
internet better or
tell you what it
can do for you?
The European project aims to help carers make the most of their computers,
the internet and other technologies or to learn how to use computers if you
are unfamiliar with them. They also aim to give you opportunities to develop
your caring and employability skills, to help you to find services in your local-ity
and to enable you to talk to other carers. If you would like to join the pro-ject
or receive further information please contact Dr Verina Waights. The
Open University on either 01908 654785 or email V.waights@open.ac.uk
Caring and Employability skills
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17
Caring for carers is a course to prepare participants, both carers and profession- als together, to deliver an eleven-week programme covering information sharing, coping strategies and support to carers of people experiencing mental health dif- ficulties.
Caring for carers is run by the Meriden Family Programme. This is achieved through experiential learning, and the provision of an extensive range of written materials. A detailed manual has been prepared with eleven modules covering the following
topics: Introduction – the experience of mental health problems in a family Experiences of caring Information sharing – assessment and
treatments Information on local mental health services Communication in families Communicating with professionals Problem solving Dealing with crisis and relapse
management Recovery and hope Taking care of your own health
Since 2005 the “Caring for Carers” programme has been
delivered on a number of occasions and has been adapted to meet the needs of specific groups of carers. A Black and Minority Ethnic (BME) programme had been produced, and also a substance misuse adaptation, both of which received excellent feedback and evalua- tion. Supporting Carers Better.
Caring for Carers
To find out more about Caring for
Carers
please contact
The Meriden Family
Programme on:
0121 301 2895
Or our information and referral line on:
Tall Trees The Uffculme Centre 80 Queensbridge Road Moseley Birmingham West Midlands B13 8QY
http://www.meridenfamilyprogramme.com/
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19
Is an online encyclopaedia of medicine that provides a trusted immediate refer- ence resource for clinicians in the UK and internationally. It is updated regu- larly, and the database consists of over 26,000 pages of information; fast and reliable, many doctors use GP notebook during their consultations.
http://www.gpnotebook.co.uk/ homepage.cfm
Health Apps Library
http://apps.nhs.uk
The Health Apps Library makes it simple for you to easily find safe and trusted apps to help you manage your health. These have been reviewed by the NHS to ensure they are clinically safe and relevant to people living in
England.
West Midlands
Contact a Family provides support, advice and information for families with disabled children, no matter what their condition or disability.
In the West Midlands, they carry out their service through thei regional office in Birmingham, home-based workers and volunteers. Working at a local and regional level, they have up-to-date information on local services and support for families.
Contact a family West Midlands team offers:
Advice, information and support to help families find out what is available locally, including workshops, events, opportunities, and they provide a regular newsletters and ebulletins with useful information for families.
National freephone helpline
0808 808 3555 Monday to Friday, 9.30am-5pm, or visit their website:
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22
Gardening Services
If your garden has become unmanageable and overgrown our team
may be able to help you.
Brambles are our business and we can cut back and clear overgrown
areas and generally tidy up your garden to make it less challenging.
One off visits or regular maintenance available at reasonable cost.
For further information or to arrange a visit please contact:
Jean Sheldon
BITA Pathways,
201-206, Alcester St,
Digbeth,
Birmingham B12 0NQ
Tel: 0121 773 1455 (option 4)
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The group is open to anyone with an interest in promoting a greater awareness of mental
health issues across the communities of Birmingham and Solihull. Your chance to share infor-mation,
news & views with statutory agencies, voluntary sector organisations, user groups -
and individual users/carers/staff.
Monthly Networking Meeting dates for 2014
Come and join one of the biggest mental health
networking meetings in the Midlands, every month!
Just turn up – no need to book.
Meetings include guest speakers, information table, light refreshments
& a chance to chat and catch up.
Thursday 25th September 2014
from 2.30pm to 4.30pm
Thursday 30th October 2014 – from 2.30pm to 4.30pm
Thursday 27th November 2014 – from 2.30pm to 4.30pm
Thursday 18th December 2014 – from 2.30pm to 4.30pm
ALL MEETINGS ARE HELD AT
Matchbox Café 38—40 Holloway Circus City Centre B1 1EQ
Just a short walk from all city centre rail stations and bus stops.
The café is located next to Birmingham LGBT Health and Wellbeing Centre, oppo-site
the Chinese Pogada traffic Island and the Radisson Hotel
BUS ROUTE 61 and 63 stop at HF1 outside the café. The journey is just two stops
from the Rotunda / Bullring centre, board buses outside the boots store.
PALS (Patient Advice and Liaison Service) at BSMHFT can offer information on
this group and other voluntary or user groups within Birmingham and Solihull –
Phone 0800 953 0045
Positive Mental Health Group
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25
The Beechcroft
Centre
501 Slade Road
Erdington
Birmingham
B23 7JG
Tel: 0121 237 3761
Managing Wellbeing through Music
Voice Hearing Support Group
Our service is FREE and funded through Birmingham
City Council and the Primary Care Trust, offered across the city 7 days a week
including some evenings and weekends.
Email:
info@birminghammind.org
Visit our website:
www.birminghammind.org
Sewing for Relaxation
Laughter Yoga
1-2-1 Personal Support & Goal Setting
Simple Healthy Cooking on a Budget
Reading for Wellbeing
Creative Arts & Craft
Men’s Health and Wellbeing
And Much Much More
Get Fit and Feel Energised with
Zumba
Birmingham Mind
Wellbeing & Recovery Service
Our service aims to support you to take con-trol
of your mental health for a happier and
healthier lifestyle
Gain Inner Peace with
Guided Relaxation
Anxiety & Depression
Coping Skills
Every Tuesday
1.30-4pm
Information
Open afternoon
The Beechcroft Centre
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Birmingham Carers Centre
The carers centre provides regular weekly outreach services across the city and you would be able to book an appointment with an advisor at the appropriate venues, for more information please contact the Carers Centre on:
0121 271 0707
To contact by letter please add Freepost RTGH-JAZT-KBZY to address.
For more information you are also able to contact our information and referral line
On 0121 3804949.
Address:
Birmingham Carers Centre
76-78 Boldmere Road
SUTTON COLDFIELD
B73 5TJ
Telephone:
0121 271 0707
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Firstcall Tradesperson
Do you have a job you need doing in the house or garden? If so, contact Firstcall Tradesperson and they will put you in touch with one of our reliable, local partners who will give you a free quotation.
Make us your firstcall. 0121 262 302
firstcall@ageconcernbirmingham.org.uk
What is Firstcall Tradesperson?
Searching for a trades person can be a daunting experience, especially knowing that there may be 'rogue traders' operating in the local area. Firstcall Tradesperson recognises the need for reli- able contractors to bring peace of mind to all, especially older people or those with specialist needs. Firstcall Tradesperson work with a number of selected partners who can take on all types of work including minor home adaptations and repairs, ensuring that you are living within a safer more secure environment. This enables you to maintain your independence. The types of work covered are numerous; from the chimney pot to the cellar, right through to the garden. If you tell one of our team members what type of work you need doing, they will refer you on to the most appropriate partner to provide a free, no obligation quotation. We'll also answer any other questions and queries you may have.
Are the partners reliable?
All partners are rigorously vetted by an Age Concern Birmingham representative and complete a thorough application process before being appointed as a partner. Any complaints received re- garding contractors are fully investigated, and if upheld necessary action is taken. Age Concern Birmingham also undertakes a comprehensive quality check process to ensure ongoing high lev- els of service from all of its partners.
Charitable support
If you are happy with the quotation provided and choose to complete the work with the Firstcall
Tradesperson partner, the partner will then make a donation to Age Concern Birmingham to
further help it support its many charitable activities.
Opening times:
Monday to Thursday 9.00am - 5.00pm Friday 9.00am - 4.30pm 76-78 Boldmere Road Sutton Coldfield, B73 5TJ
Age Concern Birmingham. Registered Charity No: 518610 A company limited by guarantee. Registered in England and Wales No: 2104152. Registered Office. Coleshill House, 75 Coleshill Street, Sutton Coldfield, B72 1SH.
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Stonham Birmingham Mental Health
Carers Support Service
Walking Group Venues and Dates.
Meet on the 2nd Thursday of the Month
10.30am-1.00pm
11/09/14—Sandwell Valley
Salter’s Lane
West Bromwich,
B71 4BG.
Meet In the main Car Park
09/10/14 – Northfield Eco Centre and Victoria Park — 53 Church Road, Birmingham, B31 2LB.
Meet in the car park.
13/11/14 – Gas Street Basin – Meet in the café in the ICC
11/12/14 – German Market – Meet in the café in the ICC
All walking groups will be attended by
one of our project workers
Safia Sawal who can be contacted on:
Mobile 07713387325.
Alternatively you can call our information and referral line
on 0121 380 4949 if you require any further information or if you have any enquires about these groups or any other groups in the city.
31. Page 31
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Birmingham Mental Health Carers Support Groups
Stonham Carers Groups List
Northfield Carers Group
Creative
Support
888 Bristol Road. South
Northfield,
B31 2NS.
Social Group
Ist
Wednesday of every month
3rd
September
1st October
2pm to 3.30pm
Janet
Summers
07713385888
Office:
0121 380 4949
Quinton Carers Group
Quinton Health
Centre
27 Quinton Lane Health Centre
B32 2TR
Social Group
2nd
Wednesday of every month
10th
September
0930am to 12.30pm
Janet
Summers: 07713385888
Office:
0121 380 4949
Stirchley Carers Group
Stirchley
Community Church
Hazelwell Street
Stirchley,
Birmingham
B30 2JX
Social Group
4th Thursday of every
Month
25th
September
11am to 1pm
Janet
Summers
07713385888
Office:
0121 380 4949
Creativity Group for Women
Kings Heath
Community Centre
8 Heathfield Road,
Kings Heath
B14 7DB
1st Wednes- day of the Month
3rd
September
1st October
7pm to 9pm
Janet
Summers
07713385888
Office:
0121 380 4949
Peer Support Group for women carers focusing on art and
creativity.
Long- bridge Carers Group
Long bridge Health
and Community
Centre,
10 Park Way
Rednal,
B45 9PL
Social Group
Every two weeks
10th
September
11am to 1pm
Janet
Summers
0771338
5888
Office:
0121 380 4949
Carers Group
Kinmos Centre
1 High Street
Kings Heath
B14 7AR.
Social Group
1st Friday of Every Month
5th
September
3rd October
10am to 12pm
Janet
Summers
07713385888
Office:
0121 380 4949
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Birmingham Mental Health Carers Support Groups
Stonham Carers Groups List
Hall Green Carer’s Group
St Peters Church Hall
Highfield Rd,
Birmingham
B28 0BT
Peer Support Group
Guest
Speakers
and activities.
Meets 3rd Monday of the Month
15th
September
1.00 to 3.00pm
Janet
Summers
07713385888
Office:
0121 380 4949
ARC Group
Venue to be
confirmed
Social Group
3rd
Thursday Of every month
18th
September
10.30am to
13.00pm
Janet
Summers
07713385888
Office:
0121 380 4949
Acocks
Green
&
South
Birmingham
District
Carers Group
Acocks Green
Library
Shirley Rd,
Birmingham, West
Midlands
B27 7XH
Mixed
Carers Group
First
Tuesday of every month
2nd
September
7th October
2014
12.30 to 3.30pm
Phyllis
Proctar &
Eileen Skidmore
Admiral1805
@blueyonder.
co.uk
or
0121
624 6770
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Birmingham Mental Health Carers Support Groups
Stonham Carers Groups List.
Sutton
Carers Group
Our Place
Community Hub
1 & 2 South
Cottages,
Farthing Lane,
Sutton
Coldfield
B72 1RN
Peer Support Group
Last
Thursday of Every Month
25th
September
6pm to 8pm
Mick Brown
07713 385 893
Office:
0121 380 4949
Arts Group
New Heights St Johns
Centre
Warren Farm Road,
Kingstanding
B44 0QN
Art Group
Weekly Every
Thursday Morning
10 - 12
2 hours
Asha
Hussain
0771338
7324
Mick Brown
07713 385 893
Office:
0121 380 4949
Phoenix
Centre
Drop - In
Phoenix
Centre,
Harrison Road, (off Erdington High Street)
Erdington
B24 9AB.
Peer Support Group
Every Wednesday
11am to
1pm
2 hours
Mick Brown: 07713 385 893
Office:
0121 380 4949
Stechford Carers Group
The
Stechford Club
7 Victoria Street,
B33 8AJ
2nd
Thursday of the Month
11th
September
2014
7pm to 9pm
Mick Brown
07713 385 893
Please
contact
project
workers for more
information about dates.
Mick Brown: 07713 385 893
Office:
0121 380 4949
Social Group
Once a month.
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Birmingham Mental Health Carers Support Groups
Stonham Carers Groups List
Ward End Library Group
Ward End
Library
Westwood Heath Road,
Birmingham.
B8 2HF
Peer Support Group
4th Tuesday of the month
23rd
September
11am to 1pm
Mick Brown: 07713 385 893
Office:
0121 380 4949
Newbridge House
Carers Group
Newbridge House
0121 301 6608
130 Hob Moor Road,
Small Heath
B10 9JH
Evening Group
Carers for
Patients-in
Hospital
Monthly Daytime
Last
Wednesday of the month
24th
September
2 to 4pm
Mick Brown: 07713 385 893
Office:
0121 380 4949
Carers Group
Zinnia
Centre
100 Showell Green Lane, Spark hill
B11 4HL
Telephone
0121 301 5300
Peer Support Group
Third
Wednesday of every month
17th
September
2014
2pm – 4pm
Safia Sawal
07713387325
Office:
0121 380 4949
Carers Group
Residents Com- mon Room,
Inherited Group
Bradshaw Cl. Housing
Complex, May- pole,
B14 5NW
Peer Support Group
Last
Wednesday of the Month
24th September
10.30am to 12.30
Safia Sawal
07713387325
Office:
0121 380 4949
Chinese Carers
Group
Chinese
community centre
99 Bradford road,
Dig Beth,
B12 0NS 0121 685 8510
1st Thursday of the Month
04th
September
2nd October
2014
10.30am to 12.30pm
Safia Sawal
07713387325
Office:
0121 380 4949
Carers Support
Group
Chinese carers only
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Birmingham Mental Health Carers Support Groups
Stonham Carers Groups List
Carers Group
Creative
Support
64 Water Street,
Birmingham,
West
Midlands,
B3 1HN
0121
200 3147
Take a Break Group
Once a month
Last Friday of every month
26th September
2014
31st October
2014
2.00 -4.00pm
Safia Sawal
07713387325
Office:
0121 380 4949
Library
Carers Group
Springhill
Library,
Hockley,
Birmingham, B18 7BH
Reading and Social Group
Every
2nd
Monday
08th
September
2014
2.00 to 4.00pm
Safia Sawal
07713387325
Office:
0121 380 4949
Carers Group
Small Heath Health
Centre,
42 Chapman Road, Small Heath,
B10 0PG
Carers Group
1st
Wednesday
of every month
3rd September
1st October
2014
12pm to 2pm
Safia Sawal
07713387325
Office:
0121 380 4949
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Are you a carer for someone
experiencing mental
health difficulties?
For a chance to take a break,
share experiences and
get useful information for carers,
why not come along
to our support group.
Kinmos
1 High Street
Kings Heath
B14 7AR
First Friday of Every Month
10am to 12pm
For more information call
Jan on 07713385888
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43
To Report it Dial 999, 101, 0800 555 111
To Report a Hate Crime
West Midlands Police
Are please to certify that
Stonham Birmingham Mental Health
Carers Support Service
Or 0121 380 4949
Is an official
Third Party Reporting Centre for Hate Crime
Have you or someone you know been a victim of a hate crime or hate incident? Hate crimes and incidents come in many different forms. It can be because of hatred on the grounds of your race, religion, sexual orientation, transgender identity or disability.
Hate crime in any form is wrong. That is why it is important that if hate crime happens to you or someone you know, that you report it.
True Vision is here to give you information about hate crime or incidents and how to report it.
www.report-it.org.uk
On this website you can: Find out what hate crimes or hate incidents are. Find out about the ways you can report them. Report using the online form. Find information about people that can help and support you if you have been a victim.
Reporting makes a difference – to you, your friends, and your community. By reporting hate crime when it happens, you can help stop it happening to someone else. You will also help the police to better understand the level of hate crime in your local area, and improve the way they respond to it