This document discusses social media research from a qualitative perspective. It defines social media research and explains why it is useful, particularly because it is non-disruptive, inexpensive, and the data is already publicly available. The document discusses using both quantitative and qualitative methods, including natural language processing to identify themes in large data sets and then coding verbatim responses to understand motivations. It provides examples of methods like dividing teams to develop hypotheses and insights about consumer benefits, habits, and barriers related to avocados. Resources for social media research are also listed.