Typically, the goals of bank or credit union design and security are at cross purposes.
Design seeks to create a welcoming environment, while security attempts to keep certain people out.
However, it is possible to design beautiful and effective branch environments that are also highly secure.
Small is beautiful. Your credit union can remain small and successful.Tim McAlpine
Presentation given on May 4, 2008 at the CUES West AGM in Ottawa by Tim McAlpine of Currency Marketing. With the tidal wave of mergers and consolidation within the Canadian and US credit union systems, it seems as though getting bigger is the only way for credit unions to survive. However, there are fine examples of very successful credit unions that are bucking the trend and purposefully remaining small. Tim McAlpine will explore how these credit unions are using marketing, technology and good old-fashioned member advocacy to not only remain small, but also continue to be viable and successful.
In this slidecast we look at a number of innovative business models that have emerged in the private banking industry and we will then learn about an approach that allows us to question, clarify and strengthen our own business model.
What is the CxC Customer Experience Matrix ClientxClient ph9083503012Client X Client
Customer Experience digitized and monetized for easy understanding, customer and functional strategy development, monetization and exceptional ROI. Walks through high-level CxC Matrix showing value of customer experience analytics for use with big data, marketing, sales, finance, IT, advertising, operations. Customer Mapping with rich data set.
This presentation explores how credit unions can promote thrift in an age of excess. It was delivered as part of the CUES Experience webinar series on May 21, 2009.
The role of bank branches is changing as traditional cash and check transactions decline. This presentation, from BAI Retail Delivery 2009, includes case studes from Citizens Bank, MidSouth Bank, and Coastal Federal Credit Union.
Social Media for Bank Investor RelationsDave Hogan
This presentation is from the SNL Financial Bank Investor Relations Symposium in New York on March 17, 2010. It describes how investor relations departments at banks and other financial services companies can incorporate social media tools into their investor relations and corporate communication programs.
Small is beautiful. Your credit union can remain small and successful.Tim McAlpine
Presentation given on May 4, 2008 at the CUES West AGM in Ottawa by Tim McAlpine of Currency Marketing. With the tidal wave of mergers and consolidation within the Canadian and US credit union systems, it seems as though getting bigger is the only way for credit unions to survive. However, there are fine examples of very successful credit unions that are bucking the trend and purposefully remaining small. Tim McAlpine will explore how these credit unions are using marketing, technology and good old-fashioned member advocacy to not only remain small, but also continue to be viable and successful.
In this slidecast we look at a number of innovative business models that have emerged in the private banking industry and we will then learn about an approach that allows us to question, clarify and strengthen our own business model.
What is the CxC Customer Experience Matrix ClientxClient ph9083503012Client X Client
Customer Experience digitized and monetized for easy understanding, customer and functional strategy development, monetization and exceptional ROI. Walks through high-level CxC Matrix showing value of customer experience analytics for use with big data, marketing, sales, finance, IT, advertising, operations. Customer Mapping with rich data set.
This presentation explores how credit unions can promote thrift in an age of excess. It was delivered as part of the CUES Experience webinar series on May 21, 2009.
The role of bank branches is changing as traditional cash and check transactions decline. This presentation, from BAI Retail Delivery 2009, includes case studes from Citizens Bank, MidSouth Bank, and Coastal Federal Credit Union.
Social Media for Bank Investor RelationsDave Hogan
This presentation is from the SNL Financial Bank Investor Relations Symposium in New York on March 17, 2010. It describes how investor relations departments at banks and other financial services companies can incorporate social media tools into their investor relations and corporate communication programs.
#3 Top entrance security tips from the experts IN OR OUT? YOU DECIDE! SECURITY MAGAZINE STEP-BY-STEP GUIDE How to choose the right interlocking door RETAIL Speed gates: safer, smaller, smarter BIOMETRICS Get to grips with the basics PUBLIC BUILDINGS
Bieżący numer magazynu Global został poświęcony tematyce kontroli dostępu, na którą składają się m.in.: zapewnienie bezpieczeństwa budynków, identyfikacja i autoryzacja przejścia, funkcjonalność oraz design. W tym numerze eksperci z zakresu kontroli dostępu prezentują wskazówki dotyczące prawidłowej ochrony obiektów publicznych czy wyboru śluz osobowych. Jeden z artykułów został poświęcony najnowszym trendom w szwedzkich sklepach wielkopowierzchniowych. Zapoznaj się z nowinkami rynku zabezpieczeń!
Bieżący numer magazynu Global został poświęcony tematyce kontroli dostępu, na którą składają się m.in.: zapewnienie bezpieczeństwa budynków, identyfikacja i autoryzacja przejścia, funkcjonalność oraz design. W tym numerze eksperci z zakresu kontroli dostępu prezentują wskazówki dotyczące prawidłowej ochrony obiektów publicznych czy wyboru śluz osobowych. Jeden z artykułów został poświęcony najnowszym trendom w szwedzkich sklepach wielkopowierzchniowych. Zapoznaj się z nowinkami rynku zabezpieczeń!
Gunnebo Customer Security Magazine - Global #3Gunnebo UK
This edition features top entrance security tips from experts along with focus on areas such as public buildings, how to choose the right interlocking door, speed gates for retail and biometrics.
This is one of the presentations I have personally taken great quality time to prepare. It is a lecture class presentation on Chapter 7: IT Security and Risk Mitigation, part of the course BIT 1208: Information Technology for Financial Services under the Bachelor of Information Technology at Makerere University. The outline includes topics like Basic principles, Key concepts, Authenticity, Banking security standards, Risk of password sharing, Mitigation controls, Administrative, Logical, Physical, Security processes and management, Security governance, Incident response, Risk management and IT auditing, Business continuity, Disaster recovery planning, Professionalism and ethical standards, IT audit framework/ standardization, International certifications in IT security, International standards of IT security, and SBP IT Audit
Cyber innovation without a new product to buy-Michael Boeckx - cybersec europ...NRBsanv
In a changing world of threads and thread actors we find ourselves bombarded with new technology hypes and toolsets.
Security tooling is like emotional eating you feel good for a while but at the end you are not in a better position.
This presentation addresses common questions such as how to differentiate between hype and reality, how to keep up with a limited budget, what is your security maturity level and how to fit this in a regulatory and compliance context.
In the board room these questions pop up on a regular basis lets bring you through the journey of how to answer and make it work presenting a customer success story.
Technology is transforming transactions — offering greater ease, speed and mobility — but also creating potential security risks. New Science is working to safeguard innovation and protect transactions.
Inside this journal:
Brand Test Tool, Smart Wave Box, TSM Test Suite, Vulnerability Analysis
About New Science Journals:
This journal is part of New Science, dedicated to showcasing how UL is advancing and innovating safety in our fast changing world through the demonstration of fundamental discovery, testing methodologies and equipment, procedures, software and standards.
Inside this journal:
Air Quality Databases, Paint and VOCs, Semi-VOCs, Environmental Chamber To Go
About New Science Journals:
This journal is part of New Science, dedicated to showcasing how UL is advancing and innovating safety in our fast changing world through the demonstration of fundamental discovery, testing methodologies and equipment, procedures, software and standards.
Secure by Design - Security Design Principles for the Rest of UsEoin Woods
Security is an ever more important topic for system designers. As our world becomes digital, today’s safely-hidden back office system is tomorrow’s public API, open to anyone on the Internet with a hacking tool and time on their hands. So the days of hoping that security is someone else’s problem are over.
The security community has developed a well understood set of principles used to build systems that are secure (or at least securable) by design, but this topic often isn’t included in the training of software developers, assuming that it’s only relevant to security specialists.
In this talk, we will briefly discuss why security needs to be addressed as part of architecture work and then introduce a set of proven principles for the architecture of secure systems, explaining each in the context of mainstream system design, rather than in the specialised language of security engineering.
This version of the talk was presented at GOTO London in October 2016.
How wireless cctv camera helps you to protect your businessAmbicam CCTV Camera
Wireless CCTV cameras are on their mission to create a monopoly in the realm of security surveillance. It would be unfair to say that a wireless CCTV camera is just like other monitoring cameras available in the market.
Daniel Ehrenreich, BSc. is a leading Industrial Control System (ICS) expert and acting as consultant and lecturer at Secure Communications and Control Experts (SCCE) consulting entity, based in Israel.
Periodically conducting workshop sessions via Internet and in person for educating international participants on ICS cyber security risks and defense measures for a broad range of ICS verticals.
Studied CISSP in 2014 and is certified as a Lead Auditor for the ISO 27001-2013 standard by the Israeli Institute of Standards.
Daniel has over 30 years of engineering experience with ICS for: electricity, water, oil and gas and power plants as part of his activities at: Tadiran Electronics, Motorola Solutions, Siemens and Waterfall Security.
Reselected as the Chairman for the 6th ICS Cybersec AI&ML 2021 hybrid conference, organized by People and Computers.
Smart Buildings, Deep Learning AI, Drones, Robotics, and IoT....What is next?
Martin Sheridan, CTO of Sheridan Solutions Consulting and his co-author, our COO Scott Taylor explore the challenges and opportunities that emerging technologies are driving across security industry.
While nothing is ever "completely secure," and there is no magic product to make every organization immune from unwanted attackers,this Razorpoint document outlines 10 keys to consider seriously regarding effective network security.
Helpful guide to improving your security mindset.
I wrote this guide to help retailers protect their assets, my colleagues and myself often
hear statements such as; Oh we are in a safe neighborhood, there is no crime here, I’ve
got an alarm system or I’ve got cameras. These may all be valid statements but to us,
they are false senses of being protected and secured. Security is about being vigilant,
and constantly looking at improving and adding layers of defense.
#3 Top entrance security tips from the experts IN OR OUT? YOU DECIDE! SECURITY MAGAZINE STEP-BY-STEP GUIDE How to choose the right interlocking door RETAIL Speed gates: safer, smaller, smarter BIOMETRICS Get to grips with the basics PUBLIC BUILDINGS
Bieżący numer magazynu Global został poświęcony tematyce kontroli dostępu, na którą składają się m.in.: zapewnienie bezpieczeństwa budynków, identyfikacja i autoryzacja przejścia, funkcjonalność oraz design. W tym numerze eksperci z zakresu kontroli dostępu prezentują wskazówki dotyczące prawidłowej ochrony obiektów publicznych czy wyboru śluz osobowych. Jeden z artykułów został poświęcony najnowszym trendom w szwedzkich sklepach wielkopowierzchniowych. Zapoznaj się z nowinkami rynku zabezpieczeń!
Bieżący numer magazynu Global został poświęcony tematyce kontroli dostępu, na którą składają się m.in.: zapewnienie bezpieczeństwa budynków, identyfikacja i autoryzacja przejścia, funkcjonalność oraz design. W tym numerze eksperci z zakresu kontroli dostępu prezentują wskazówki dotyczące prawidłowej ochrony obiektów publicznych czy wyboru śluz osobowych. Jeden z artykułów został poświęcony najnowszym trendom w szwedzkich sklepach wielkopowierzchniowych. Zapoznaj się z nowinkami rynku zabezpieczeń!
Gunnebo Customer Security Magazine - Global #3Gunnebo UK
This edition features top entrance security tips from experts along with focus on areas such as public buildings, how to choose the right interlocking door, speed gates for retail and biometrics.
This is one of the presentations I have personally taken great quality time to prepare. It is a lecture class presentation on Chapter 7: IT Security and Risk Mitigation, part of the course BIT 1208: Information Technology for Financial Services under the Bachelor of Information Technology at Makerere University. The outline includes topics like Basic principles, Key concepts, Authenticity, Banking security standards, Risk of password sharing, Mitigation controls, Administrative, Logical, Physical, Security processes and management, Security governance, Incident response, Risk management and IT auditing, Business continuity, Disaster recovery planning, Professionalism and ethical standards, IT audit framework/ standardization, International certifications in IT security, International standards of IT security, and SBP IT Audit
Cyber innovation without a new product to buy-Michael Boeckx - cybersec europ...NRBsanv
In a changing world of threads and thread actors we find ourselves bombarded with new technology hypes and toolsets.
Security tooling is like emotional eating you feel good for a while but at the end you are not in a better position.
This presentation addresses common questions such as how to differentiate between hype and reality, how to keep up with a limited budget, what is your security maturity level and how to fit this in a regulatory and compliance context.
In the board room these questions pop up on a regular basis lets bring you through the journey of how to answer and make it work presenting a customer success story.
Technology is transforming transactions — offering greater ease, speed and mobility — but also creating potential security risks. New Science is working to safeguard innovation and protect transactions.
Inside this journal:
Brand Test Tool, Smart Wave Box, TSM Test Suite, Vulnerability Analysis
About New Science Journals:
This journal is part of New Science, dedicated to showcasing how UL is advancing and innovating safety in our fast changing world through the demonstration of fundamental discovery, testing methodologies and equipment, procedures, software and standards.
Inside this journal:
Air Quality Databases, Paint and VOCs, Semi-VOCs, Environmental Chamber To Go
About New Science Journals:
This journal is part of New Science, dedicated to showcasing how UL is advancing and innovating safety in our fast changing world through the demonstration of fundamental discovery, testing methodologies and equipment, procedures, software and standards.
Secure by Design - Security Design Principles for the Rest of UsEoin Woods
Security is an ever more important topic for system designers. As our world becomes digital, today’s safely-hidden back office system is tomorrow’s public API, open to anyone on the Internet with a hacking tool and time on their hands. So the days of hoping that security is someone else’s problem are over.
The security community has developed a well understood set of principles used to build systems that are secure (or at least securable) by design, but this topic often isn’t included in the training of software developers, assuming that it’s only relevant to security specialists.
In this talk, we will briefly discuss why security needs to be addressed as part of architecture work and then introduce a set of proven principles for the architecture of secure systems, explaining each in the context of mainstream system design, rather than in the specialised language of security engineering.
This version of the talk was presented at GOTO London in October 2016.
How wireless cctv camera helps you to protect your businessAmbicam CCTV Camera
Wireless CCTV cameras are on their mission to create a monopoly in the realm of security surveillance. It would be unfair to say that a wireless CCTV camera is just like other monitoring cameras available in the market.
Daniel Ehrenreich, BSc. is a leading Industrial Control System (ICS) expert and acting as consultant and lecturer at Secure Communications and Control Experts (SCCE) consulting entity, based in Israel.
Periodically conducting workshop sessions via Internet and in person for educating international participants on ICS cyber security risks and defense measures for a broad range of ICS verticals.
Studied CISSP in 2014 and is certified as a Lead Auditor for the ISO 27001-2013 standard by the Israeli Institute of Standards.
Daniel has over 30 years of engineering experience with ICS for: electricity, water, oil and gas and power plants as part of his activities at: Tadiran Electronics, Motorola Solutions, Siemens and Waterfall Security.
Reselected as the Chairman for the 6th ICS Cybersec AI&ML 2021 hybrid conference, organized by People and Computers.
Smart Buildings, Deep Learning AI, Drones, Robotics, and IoT....What is next?
Martin Sheridan, CTO of Sheridan Solutions Consulting and his co-author, our COO Scott Taylor explore the challenges and opportunities that emerging technologies are driving across security industry.
While nothing is ever "completely secure," and there is no magic product to make every organization immune from unwanted attackers,this Razorpoint document outlines 10 keys to consider seriously regarding effective network security.
Helpful guide to improving your security mindset.
I wrote this guide to help retailers protect their assets, my colleagues and myself often
hear statements such as; Oh we are in a safe neighborhood, there is no crime here, I’ve
got an alarm system or I’ve got cameras. These may all be valid statements but to us,
they are false senses of being protected and secured. Security is about being vigilant,
and constantly looking at improving and adding layers of defense.
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
Fonts play a crucial role in both User Interface (UI) and User Experience (UX) design. They affect readability, accessibility, aesthetics, and overall user perception.
Storytelling For The Web: Integrate Storytelling in your Design ProcessChiara Aliotta
In this slides I explain how I have used storytelling techniques to elevate websites and brands and create memorable user experiences. You can discover practical tips as I showcase the elements of good storytelling and its applied to some examples of diverse brands/projects..
Transforming Brand Perception and Boosting Profitabilityaaryangarg12
In today's digital era, the dynamics of brand perception, consumer behavior, and profitability have been profoundly reshaped by the synergy of branding, social media, and website design. This research paper investigates the transformative power of these elements in influencing how individuals perceive brands and products and how this transformation can be harnessed to drive sales and profitability for businesses.
Through an exploration of brand psychology and consumer behavior, this study sheds light on the intricate ways in which effective branding strategies, strategic social media engagement, and user-centric website design contribute to altering consumers' perceptions. We delve into the principles that underlie successful brand transformations, examining how visual identity, messaging, and storytelling can captivate and resonate with target audiences.
Methodologically, this research employs a comprehensive approach, combining qualitative and quantitative analyses. Real-world case studies illustrate the impact of branding, social media campaigns, and website redesigns on consumer perception, sales figures, and profitability. We assess the various metrics, including brand awareness, customer engagement, conversion rates, and revenue growth, to measure the effectiveness of these strategies.
The results underscore the pivotal role of cohesive branding, social media influence, and website usability in shaping positive brand perceptions, influencing consumer decisions, and ultimately bolstering sales and profitability. This paper provides actionable insights and strategic recommendations for businesses seeking to leverage branding, social media, and website design as potent tools to enhance their market position and financial success.
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2. ABout BRANDPARtNERS
Design and implement high performing retail
environments and communication strategies
that directly influence consumer buying behavior
Founded in 1983
Headquartered in Rochester, N.H. with offices
in Jackson, Seattle, Milwaukee, and Hartford
Partnered with more than 2,000 financial
services companies and touched more than
36,000 branches worldwide
2
3. TyPically, goals of Bank design and
securiTy are aT cross PurPoses
DeSigN
seeks to create warm welcoming
environments that are very retail-like
SeCuRity
wants to create the safest
environment possible in which to
conduct transactions
3
4. tHE EXPERtS SAY. . .
Ray Kelly
NyC Police Commissioner
One well known tier 1 bank’s architecture
is actually conducive to robberies because
it’s more like a living room than a business
(couches, tV sets showing news,
coffee stations) . . .
RObeRt MCCRie
bank Security Specialist
banks are making themselves
robber-friendly. . .
4
5. SECuRItY DEFINED
even the dictionary points to the many facets of security.
Main Entry: se·cu·ri·ty
Pronunciation: si-kyu̇r-ə-tē
Function: noun
1: the quality or state of being secure: as
a: freedom from danger: safety b: freedom from fear or anxiety
2 a: something given, deposited, or pledged to make certain the fulfillment
of an obligation b: surety
3: an instrument of investment in the form of a document (as a stock certificate
or bond) providing evidence of its ownership
4 a: something that secures : protection
b(1): measures taken to guard against espionage or sabotage, crime,
attack, or escape
(2): an organization or department whose task is security
5
6. achieving The oBjecTives
of designers and securiTy
sPecialisTs is a conundrum
ThaT does have a soluTion
if viewed holistically across every detail
of a branch, bank branches can be both
attractive and secure
6
7. SECuRItY
iT’s more Than jusT
PrevenTing roBBeries.
iT’s aBouT:
Customers’ sense of PRiVaCy
Customers’ and employees’
feelings of SaFety
7
8. 3 lAYERS oF SECuRItY PSYCHoloGY
oloGY
some send a message,
some are more TangiBle.
ViSual
indicators that purport security but don’t
necessarily offer actual safety, e.g. half
doors at teller counter, signs about hat
removal
SPatial
how the display of the space and the
movement of people affects security,
e.g. clear site lines
PHySiCal
actual tangible features of the branch
that impact security, e.g. cameras
8
9. EVERY DEtAIl MAttERS
SeCuRity WE
LCO
can be improved at every ME
ZON
touchpoint of the environment ES
(E N
TRA
NC
E S)
iMPROVeMeNtS
at each phase feed into
INTERIOR SECURITY
the success of the next
E NT
EM
N GAG
G &E
I NIN
F TRA
STAF
9
10. ENtRANCE PoINtS &
WElCoME zoNES
access conTrol vesTiBule
bulletPROOF “bOx”
essentially allows entrance to
one person at a time
Metal DeteCtOR
scans for weapons
allOwS aCCeSS
only if you’re cleared
Tip: Training is key to the success of this feature.
Employees and customers must understand
the benefits for it to be seen as a positive
addition to the security plan, rather than as
an annoyance.
10
11. ENtRANCE PoINtS &
WElCoME zoNES
signs requesTing The removal of
hoods, haTs and sunglasses
Meant to encourage customers to remove items
that keep them from being unrecognizable
Must be done respectfully
training is key
Tip: If employees understand the purpose of
policies and procedures in the branch, security
related or otherwise, easier to gain compliance,
and results will be more effective
11
12. ENtRANCE PoINtS &
WElCoME zoNES
cameras and disPlay screens
Common security tactic in retail
Makes customers aware that they’re being recorded
Tip: They don’t have to be ugly prison‐like cameras.
A sleek, modern screen with a simple case
surrounding it allows form and function have
an equal part.
12
13. ENtRANCE PoINtS &
WElCoME zoNES
meeTer greeTer sTaTions
By fronT door
also a common retail tactic
lets customers know they’ve been noticed
Deters potential robbers and increases
customer service
Tip: Meeter greeter station must be staffed.
An unstaffed greeter station is an open invitation
to potential robbers, and gives them a sense of
invisibility.
13
14. ENtRANCE PoINtS &
WElCoME zoNES
Take a simple meeter/greeter approach to the next
level with the “Safe Catch” method.
A new method that’s gaining some attention:
Approach suspicious customers in a friendly manner,
give them an opportunity to leave by providing
them with an exceptional level of customer service
(ask for ID, etc).
Works well in tandem with traditionally accepted method
of not causing friction. “Customer” is still always right.
Use of this tactic reportedly thwarted the
“Garden Glove Bandit” in Seattle.
14
16. INtERIoR
CleaR SigHt liNeS
tHROugHOut tHe bRaNCH
The most commonly
made mistake, but also
very important when
considering the branch
merchandising plan.
16
18. INtERIoR
Vault
vaults rarely in use anymore.
(we haven’t installed one in years)
Replaced by smaller safes, cash
drawers and drop boxes.
electronic security keeps them safe
with motion detectors, cameras,
heat detectors, etc.
18
19. INtERIoR
wiNDOwS
clear, open windows are critical
Do not have complete
obstructions or blinds.
Police want a clear view inside
in the event of a robbery.
19
20. INtERIoR
CONCealeD SPaCeS
are opportunities for robbers and
liabilities for customers and employees
(break room, public bathrooms, etc.)
avoid out of site doorways, hidden nooks etc
if you can’t avoid it, make sure hidden areas are
monitored with security cameras
20
21. INtERIoR
gates or doors to block access to behind
teller line are mostly a visual cue. they won’t
actually stop a determined robber but do
provide a certain level of safety for tellers
Tip: Gates with a keypad more effective
than without. Doors even better where possible.
21
22. INtERIoR
Teller heighTs and widTh
a visual cue more than anything and are only a
small component to a thorough security plan.
Make it difficult for a robber to leap the counter
big sticking point between design and security…
security often wants them higher and wider, but
design must also comply with aDa standards.
Tip: When building new teller stations, keeping the
transaction space as small as possible is also helpful
in keeping robbers from leaping over the counter.
22
23. INtERIoR
cameras
Different purpose from entrance cameras
No need for customers to see the cameras
take advantage of new smaller technology
- blends in with design
- half-dome cameras can be built right
into millwork
- consider using at the driveup to get
a clear view of people in cars
Tip: Hidden camera can be concealed in
nameplates and in egress doors frames -
the same functionality, but don’t detract
from design.
23
24. StAFF tRAINING &
CuStoMER ENGAGEMENt
PossiBly The mosT criTical Piece
of The overall securiTy Plan
Make staff aware of all security features.
Reinforce the benefits to gain buy-in on
entire plan
Reiterate other elements of standard security
procedures: compliance with robbers etc
employees who feel safe in the environment
will inspire customers to also feel safe
24
25. ulTimaTely, iT’s a Balancing acT
between various needs of the branch:
SeCuRity
FuNCtiONality
aDa etc . . .
25
26. iT also dePends on locaTion.
whaT works for one Branch
mighT noT work for anoTher.
Some areas might require almost virtual
lock down, others the bare minimum
Tip: When moving into new locations,
consider the surrounding area before
deciding your security approach.
What is the condition of the local economy?
Rate of robberies in area banks?
26