This document discusses quality assurance (QA) and quality control (QC). It defines QA as the systematic monitoring and evaluation of a project to maximize the probability that minimum quality standards are being attained. QC is defined as reviewing all factors involved in production to ensure quality. The document lists elements of QC like controls, processes, performance criteria. It distinguishes between competence elements like skills and soft elements like culture. It provides tips for project work like backing up work and having rehearsals.