The document summarizes the design process undertaken to redesign the customer experience of the Savannah Food Co-op. It involved conducting research through interviews and observations to gain insights into customer pain points. Key insights included an expectation vs experience gap, confusion around the pickup process, and insufficient use of technology. Assumptions about the business were reflected on and corrected. Design criteria were developed and concepts were prototyped, including reorganizing the store layout and checkout process, redesigning invoices and product listings, and implementing a unified technology platform to improve operations and scalability. Feedback was solicited on potential problems with implementation.
Savannah Food Coop provides access to affordable, sustainable-produced food and dry goods for Savannah communities and support the businesses of local producers, and is a resource for learning about healthy lifestyle choices.
The goal of this project was helping Savannah Food Coop to refine and expand their services.
http://savannahfoodcoop.com/meet-the-coop/our-story/
The Vision for the Future of Network Virtualization with VMware NSXScott Lowe
This presentation recaps some announcements and demonstrations made at VMworld 2015 regarding new features and new functionality tentatively anticipated for future versions of VMware NSX.
Savannah Food Coop provides access to affordable, sustainable-produced food and dry goods for Savannah communities and support the businesses of local producers, and is a resource for learning about healthy lifestyle choices.
The goal of this project was helping Savannah Food Coop to refine and expand their services.
http://savannahfoodcoop.com/meet-the-coop/our-story/
The Vision for the Future of Network Virtualization with VMware NSXScott Lowe
This presentation recaps some announcements and demonstrations made at VMworld 2015 regarding new features and new functionality tentatively anticipated for future versions of VMware NSX.
An effective road map for business owners looking to enter the retail sector is provided by the convenience store business plan sample. Important elements like the competitive landscape, target demographics, market analysis, and financial estimates are outlined. The plan may highlight a wide choice of products, effective inventory control, and customer-focused services, all with an emphasis on ease. It might also emphasize the use of technology, marketing techniques, and sustainability programs to draw in and keep clients. All things considered, the business plan provides entrepreneurs with a thorough roadmap for starting and expanding a profitable convenience store, helping them to overcome obstacles and seize opportunities in the ever-changing retail industry.
Figure out your place in the funnel - eCommerce 2016 [Fash&Tech event]Roy Tertman
You already know how important it is to find your product / market fit - but what about the product / funnel fit?
Roy will discuss how the understanding of the funnel and where are the deeper holes for your product to dive into, you can minimize the on boarding to zero and maximize your revenue.
About Roy:
Roy Tertman is the Co-Founder and CPO of Fitfully. Previously, Roy Co-Founded Kupoya (acquired in 2012), and a few other ventures.Roy also created RET2082, a workshop that helps fine-tune startup pitches, and create products.
Product Edition: How we leverage UserTestingUserTesting
As Product Managers, you’re responsible for delivering game-changing products that both delight customers and grow the business. It’s also critical that the product decisions you make get buy-in from key stakeholders, whether it’s from your direct team or executives. Not only that, these decisions need to be made faster than ever before.
In our first installment of the Product Edition Webinar, UserTesting's Director of Product Brian Tran will share a few ways he leverages the UserTesting platform for product discovery and validation, to make decisions quickly and confidently.
You’ll learn how to use UserTesting to:
Uncover key unmet customer needs
Understand the perceived value of your product to determine pricing
Validate and prioritize feature sets
Convenience store business plan exampleupmetrics.co
Before you start writing your convenience store business plan, spend as much time as you can to reading through some samples of retail and online store business plans. Not only will that give you a good idea of what it is you’re aiming for, but it will also show you the different sections that different entrepreneurs include and the language they use to write about themselves and their future plans.
We have created a sample convenience store business plan example for you to get a good idea about how a perfect convenience store business plan should look like and what details you should include in your business plan.
Source: https://upmetrics.co/template/convenience-store-business-plan-example
Email marketing is one of the oldest digital marketing tactics, yet it continues to deliver a higher ROI than just about any other online strategy. But this is not your father's email marketing anymore. That's right: this strategy has matured, and if you haven't revisited how you create email content since the early 2000's, you're most likely missing out on the major ROI and benefits of email. This topic takes an in depth look into six key areas of email marketing and how each has evolved. It's time to update your old email marketing strategy and move it to 2016 and beyond.
2017 Oregon Wine Symposium| Assessing the Health of Your BusinessOregon Wine Board
A healthy business creates value that can be reinvested to create more value. Learn what drives value in a healthy business, how to assess your business model to improve cash flow and increase the return on your investment. Walk away armed with a performance management dashboard adaptable to your winery and a stronger understanding of how to use these practical measures of performance to drive beneficial changes in your strategy.
Every business, whether online or offline, aspires to grow. But the competition it faces from the incumbents in the market makes it difficult for it to get in front of their target audience.
In this webinar, Mogens Møller, CEO and Co-Founder, Sleeknote, will share insights on how eCommerce businesses can beat the incumbents and make a strong presence in their target market by truly understanding their visitor personas and motivating the visitors to make a purchase decision.
Project was the due diligence for a private equity firm to evaluate an investment in a food company. The project was focused on the potential to improve the profitability of the company. The project was a quick assessment (3 weeks) and the findings on the EBITDA potential were above the PE firms threshold. We mapped out all the possible areas of improvement, and then consolidated them into 14 areas - primarily related to sourcing and labor.
Harness Your Finances, Find Your Freedom
As part of intentionally building your best life, SAVI Health not only gives you the chance to have your own SAVI business and earn from it, but with our programs and coaching, we empower you to become the master of your finances. Being in control of your money, instead of the other way around, is freedom of the highest caliber.
Instead of accumulation, at SAVI, our focus is on financial well-being that comes from applying true principles. We have learned by experience that when we chase money, it runs. When we focus on serving others, it flows. When we invest wisely, it grows.
In our financially based economy, making money is important. More important, however, is using it wisely. Lasting wealth is a reflection of abundant living, and an attitude of giving back. Real wealth is rich in experience and is focused outward.
www.carloserazo.com
Working the savi compensation plan nov 18 2013Carlos Erazo
Harness Your Finances, Find Your Freedom
As part of intentionally building your best life, SAVI Health not only gives you the chance to have your own SAVI business and earn from it, but with our programs and coaching, we empower you to become the master of your finances. Being in control of your money, instead of the other way around, is freedom of the highest caliber.
Instead of accumulation, at SAVI, our focus is on financial well-being that comes from applying true principles. We have learned by experience that when we chase money, it runs. When we focus on serving others, it flows. When we invest wisely, it grows.
In our financially based economy, making money is important. More important, however, is using it wisely. Lasting wealth is a reflection of abundant living, and an attitude of giving back. Real wealth is rich in experience and is focused outward.
www.CarlosErazo.com
Great tips, resources, best practices and strategies for entrepreneurs, start-ups, professionals and small business owners.to plan launch and grow successful businesses.
PDF SubmissionDigital Marketing Institute in NoidaPoojaSaini954651
https://www.safalta.com/online-digital-marketing/advance-digital-marketing-training-in-noidaTop Digital Marketing Institute in Noida: Boost Your Career Fast
[3:29 am, 30/05/2024] +91 83818 43552: Safalta Digital Marketing Institute in Noida also provides advanced classes for individuals seeking to develop their expertise and skills in this field. These classes, led by industry experts with vast experience, focus on specific aspects of digital marketing such as advanced SEO strategies, sophisticated content creation techniques, and data-driven analytics.
An effective road map for business owners looking to enter the retail sector is provided by the convenience store business plan sample. Important elements like the competitive landscape, target demographics, market analysis, and financial estimates are outlined. The plan may highlight a wide choice of products, effective inventory control, and customer-focused services, all with an emphasis on ease. It might also emphasize the use of technology, marketing techniques, and sustainability programs to draw in and keep clients. All things considered, the business plan provides entrepreneurs with a thorough roadmap for starting and expanding a profitable convenience store, helping them to overcome obstacles and seize opportunities in the ever-changing retail industry.
Figure out your place in the funnel - eCommerce 2016 [Fash&Tech event]Roy Tertman
You already know how important it is to find your product / market fit - but what about the product / funnel fit?
Roy will discuss how the understanding of the funnel and where are the deeper holes for your product to dive into, you can minimize the on boarding to zero and maximize your revenue.
About Roy:
Roy Tertman is the Co-Founder and CPO of Fitfully. Previously, Roy Co-Founded Kupoya (acquired in 2012), and a few other ventures.Roy also created RET2082, a workshop that helps fine-tune startup pitches, and create products.
Product Edition: How we leverage UserTestingUserTesting
As Product Managers, you’re responsible for delivering game-changing products that both delight customers and grow the business. It’s also critical that the product decisions you make get buy-in from key stakeholders, whether it’s from your direct team or executives. Not only that, these decisions need to be made faster than ever before.
In our first installment of the Product Edition Webinar, UserTesting's Director of Product Brian Tran will share a few ways he leverages the UserTesting platform for product discovery and validation, to make decisions quickly and confidently.
You’ll learn how to use UserTesting to:
Uncover key unmet customer needs
Understand the perceived value of your product to determine pricing
Validate and prioritize feature sets
Convenience store business plan exampleupmetrics.co
Before you start writing your convenience store business plan, spend as much time as you can to reading through some samples of retail and online store business plans. Not only will that give you a good idea of what it is you’re aiming for, but it will also show you the different sections that different entrepreneurs include and the language they use to write about themselves and their future plans.
We have created a sample convenience store business plan example for you to get a good idea about how a perfect convenience store business plan should look like and what details you should include in your business plan.
Source: https://upmetrics.co/template/convenience-store-business-plan-example
Email marketing is one of the oldest digital marketing tactics, yet it continues to deliver a higher ROI than just about any other online strategy. But this is not your father's email marketing anymore. That's right: this strategy has matured, and if you haven't revisited how you create email content since the early 2000's, you're most likely missing out on the major ROI and benefits of email. This topic takes an in depth look into six key areas of email marketing and how each has evolved. It's time to update your old email marketing strategy and move it to 2016 and beyond.
2017 Oregon Wine Symposium| Assessing the Health of Your BusinessOregon Wine Board
A healthy business creates value that can be reinvested to create more value. Learn what drives value in a healthy business, how to assess your business model to improve cash flow and increase the return on your investment. Walk away armed with a performance management dashboard adaptable to your winery and a stronger understanding of how to use these practical measures of performance to drive beneficial changes in your strategy.
Every business, whether online or offline, aspires to grow. But the competition it faces from the incumbents in the market makes it difficult for it to get in front of their target audience.
In this webinar, Mogens Møller, CEO and Co-Founder, Sleeknote, will share insights on how eCommerce businesses can beat the incumbents and make a strong presence in their target market by truly understanding their visitor personas and motivating the visitors to make a purchase decision.
Project was the due diligence for a private equity firm to evaluate an investment in a food company. The project was focused on the potential to improve the profitability of the company. The project was a quick assessment (3 weeks) and the findings on the EBITDA potential were above the PE firms threshold. We mapped out all the possible areas of improvement, and then consolidated them into 14 areas - primarily related to sourcing and labor.
Harness Your Finances, Find Your Freedom
As part of intentionally building your best life, SAVI Health not only gives you the chance to have your own SAVI business and earn from it, but with our programs and coaching, we empower you to become the master of your finances. Being in control of your money, instead of the other way around, is freedom of the highest caliber.
Instead of accumulation, at SAVI, our focus is on financial well-being that comes from applying true principles. We have learned by experience that when we chase money, it runs. When we focus on serving others, it flows. When we invest wisely, it grows.
In our financially based economy, making money is important. More important, however, is using it wisely. Lasting wealth is a reflection of abundant living, and an attitude of giving back. Real wealth is rich in experience and is focused outward.
www.carloserazo.com
Working the savi compensation plan nov 18 2013Carlos Erazo
Harness Your Finances, Find Your Freedom
As part of intentionally building your best life, SAVI Health not only gives you the chance to have your own SAVI business and earn from it, but with our programs and coaching, we empower you to become the master of your finances. Being in control of your money, instead of the other way around, is freedom of the highest caliber.
Instead of accumulation, at SAVI, our focus is on financial well-being that comes from applying true principles. We have learned by experience that when we chase money, it runs. When we focus on serving others, it flows. When we invest wisely, it grows.
In our financially based economy, making money is important. More important, however, is using it wisely. Lasting wealth is a reflection of abundant living, and an attitude of giving back. Real wealth is rich in experience and is focused outward.
www.CarlosErazo.com
Great tips, resources, best practices and strategies for entrepreneurs, start-ups, professionals and small business owners.to plan launch and grow successful businesses.
PDF SubmissionDigital Marketing Institute in NoidaPoojaSaini954651
https://www.safalta.com/online-digital-marketing/advance-digital-marketing-training-in-noidaTop Digital Marketing Institute in Noida: Boost Your Career Fast
[3:29 am, 30/05/2024] +91 83818 43552: Safalta Digital Marketing Institute in Noida also provides advanced classes for individuals seeking to develop their expertise and skills in this field. These classes, led by industry experts with vast experience, focus on specific aspects of digital marketing such as advanced SEO strategies, sophisticated content creation techniques, and data-driven analytics.
White wonder, Work developed by Eva TschoppMansi Shah
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A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
EASY TUTORIAL OF HOW TO USE CAPCUT BY: FEBLESS HERNANEFebless Hernane
CapCut is an easy-to-use video editing app perfect for beginners. To start, download and open CapCut on your phone. Tap "New Project" and select the videos or photos you want to edit. You can trim clips by dragging the edges, add text by tapping "Text," and include music by selecting "Audio." Enhance your video with filters and effects from the "Effects" menu. When you're happy with your video, tap the export button to save and share it. CapCut makes video editing simple and fun for everyone!
Visual Style and Aesthetics: Basics of Visual Design
Visual Design for Enterprise Applications
Range of Visual Styles.
Mobile Interfaces:
Challenges and Opportunities of Mobile Design
Approach to Mobile Design
Patterns
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Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
Connect Conference 2022: Passive House - Economic and Environmental Solution...TE Studio
Passive House: The Economic and Environmental Solution for Sustainable Real Estate. Lecture by Tim Eian of TE Studio Passive House Design in November 2022 in Minneapolis.
- The Built Environment
- Let's imagine the perfect building
- The Passive House standard
- Why Passive House targets
- Clean Energy Plans?!
- How does Passive House compare and fit in?
- The business case for Passive House real estate
- Tools to quantify the value of Passive House
- What can I do?
- Resources
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In this slides I explain how I have used storytelling techniques to elevate websites and brands and create memorable user experiences. You can discover practical tips as I showcase the elements of good storytelling and its applied to some examples of diverse brands/projects..
4. Prototyping Critical Experiences > May 27 > Page 4
ASSUMPTION #1
Whole Foods will be a competitor.
ASSUMPTION #2
They need a stronger brand.
5. Prototyping Critical Experiences > May 27 > Page 5
ASSUMPTION #1
Whole Foods will be a competitor.
ASSUMPTION #3
Their current location is terrible.
ASSUMPTION #2
They need a stronger brand.
6. Prototyping Critical Experiences > May 27 > Page 6
ASSUMPTION #1
Whole Foods will be a competitor.
ASSUMPTION #3
Their current location is terrible.
ASSUMPTION #2
They need a stronger brand.
ASSUMPTION #4
The experience must be quicker!
8. Prototyping Critical Experiences > May 27 > Page 8
Attitudinal
Research
Observational
Research
Generative
Research
Bodystorming
Desktop Walkthrough
Research Methods Used
E-mail Survey
Desktop ResearchBusiness Mapping
Participatory, Active &
Passive Observations
Volunteering
9. Prototyping Critical Experiences > May 27 > Page 9
• “I already searched (online) for what I wanted
to buy, why should I have to go and find it as if I
were shopping again?”
• Describe the experience in one word: chaotic.
• Customers feel “burned” when their order is
incomplete due to delivery issues (“shorted”).
• Bags are cumbersome and add stress to
customers; so they are placed upon surfaces as
customers’ retrieve goods.
INSIGHT 1: Expectation
vs Experience Gap
10. Prototyping Critical Experiences > May 27 > Page 10
• Loyal customers forgive, a lot.
• There is a lot of back-tracking, both during pick
up, but also by volunteers as they distribute.
• New customers frequently misunderstand the
pick-up process.
• Customers don’t know who to ask for help.
INSIGHT 2: It’s really,
REALLY confusing
Three different customers’ paths through the food coop.
11. Prototyping Critical Experiences > May 27 > Page 11
• Technology currently doesn’t aid in efficiency
of process.
• Several volunteers have specialized knowledge
of their tasks which are unavailable to
other volunteers (creates opportunities for
breakdowns of service delivery).
INSIGHT 3: Insufficient
Use of Technology
Goes online &
performs
value-based
searches
Creates an
account
Logs in during
open order
Browses available
products during
open order
Adds desired
items to cart
Pays for
order
Receives e-mail
confirmation
Receives e-mail
reminders
Registers/subscribes
new user/creates
an account
MailChimp
used for mass
email
MailChimp
used for
reminders
Recalls
inventory in the
database
Logs & stores
customers
purchases
Transacts
payment
via PayPal
Transfer of funds
via PayPal
Compiles
transaction
quantities
into database
Checks supply,
confirms or denies
the order
Checks order
quantities
Measures
inventory versus
demand
Updates status
in database
Submits orders
with specific
distributors
Removes item(s)
from database
Receives
shipment
on Thursdays
CustomerSavFoodCo-opTech.InfrastructureSupplier
Needs food
“vendor”who
supports their
existing values.
XX Minutes
!?
Gives access to
update offerings
on ordering site
Emails customer
base to inform of
open orders
Withdraws funds
from PayPal account
to cover various costs
Evaluates and
screens product with
customer input
Contacts SFC with
product proposal
for sales
Builds inventory
list and updates
ordering site
Communicates
updated products
on ordering site
Communicates
all info to
customer
Does
this vendor
align with my
values &
needs?
Packages & ships
order
N
Y
Is this
supplier a
good fit for
SFC?
N
Y
Does
the quantity
fulfill wholesale
threshold ($)?
N
N
Y
Y
Make
sale or not?
Contingency
plan?
Contingency
plan?
business map of their existing service
12. Prototyping Critical Experiences > May 27 > Page 12
• Julie refers to the checkout experience as
“pleasant” for customers during our interview;
many members like to interact and chat while
waiting to checkout.
• We care about enabling healthy lifestyle
decisions to be made.
• We trust you more than you’re used to
(We take you at your word).
• We take our relationships seriously (both
with vendors and members).
INSIGHT 4: Tight Knit
Community!
15. Prototyping Critical Experiences > May 27 > Page 15
CORRECTED ASSUMPTION #1
This is not a grocery store.
CORRECTED ASSUMPTION #2
Their brand is community.
16. Prototyping Critical Experiences > May 27 > Page 16
CORRECTED ASSUMPTION #1
This is not a grocery store.
CORRECTED ASSUMPTION #3
Their location is perfect for their customers.
CORRECTED ASSUMPTION #2
Their brand is community.
17. Prototyping Critical Experiences > May 27 > Page 17
CORRECTED ASSUMPTION #1
This is not a grocery store.
CORRECTED ASSUMPTION #3
Their location is perfect for their customers.
CORRECTED ASSUMPTION #2
Their brand is community.
CORRECTED ASSUMPTION #4
The experience should be less stressful!
18. Prototyping Critical Experiences > May 27 > Page 18
GUIDING PRINCIPLES FOR DESIGN
“This isn’t a grocery store,
it’s a community.”
“Work smarter, not harder.”
“We want to provide good food
to your family.”
22. Prototyping Critical Experiences > May 27 > Page 22
MUST...
offer a blend of personalized
& efficient service that limits
stress in order to maximize
meaningful interaction.
CRITERIA 3
33. Prototyping Critical Experiences > May 27 > Page 33
Criteria FULFILLED:
• Color codes organize goods clearly, help
the cashier to find items on list in more
simple way.
• List can be placed on computer for easy
search function
• Reorganized list corresponds to
customer invoice, creates a unified
experience across multiple touch points
Redesigned Open
Market Binder
34. Prototyping Critical Experiences > May 27 > Page 34
Criteria FULFILLED:
• Inventory, sales and customer
information is located on one platform,
and references itself.
• Import .csv files in for inventory listings
• Dashboard allows kpi’s to be monitored
• Unified tech platform enables scalability
• Search functions decrease time for
finding invoices and products to add.
• Easy addition of products to inventory.
InFlow
35. Prototyping Critical Experiences > May 27 > Page 35
POTENTIAL PROBLEMS
• How to communicate with software
on website in order to feed vendor
updates into online lists.
• How to migrate all past invoices in such
a way as to allow for easy adoption.
InFlow