1. Saumya V Iyer
E-mail address: saumyaiyer_2005@yahoo.co.in Mobile No:+965-99935643
CAREER OBJECTIVE:
To obtaina positionthatwill enableme touse my strongorganizational skills,educational
backgroundand abilitytoworkwell withpeople.
CORE COMPETENCIES:
➢ 8 yearsof experienceinbankingsector
➢ Self -starterwithacan doattitude
➢ Excellentwrittenandverbal communicationskills,withaneye fordetail
➢ Good knowledgeof Excel
WORK EXPERIENCE:
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HDFC Bank Limited,Mumbai,India September,2009 – October,2014
DeputyManagerfortheDepartmentQuality Initiative Group (Operations)
I workedwiththe E-mail managementteamafterwhichIgot an opportunitytomove tothe
AdministrationCRM(ComplaintsManagementCell).
Responsibilities- AdminCRM (ComplaintsManagementCell):
➢ Handlingthe pan-Indialevel complaintslodgedagainstbranchesandgettingthem closed.
➢ Arrangingweeklymeetingswiththe coordinatorsof differentregionsanddiscussingwith
themthe plansand the reports.
➢ Releasingthe weeklyanddailyManagingDirectorreportsof the complaintslodgedagainst
the branchesto the group heads.
➢ Preparingthe monthlyQualityreportsof all retail branchbanking.
Responsibilities–E-mail ManagingDepartment:
➢ Handle the queries/complaints/requestof the Premiumcustomers(NRI/Preffered/Imperia)
pertainingtotheirSavingsaccountsthroughe-mailsorletter.
➢ Maintainweeklyrostersforstaff detailingdaytoday operationsof the departmentand
workallocationtothe employeesworkingonaparticularday.
➢ Collectpersonal leave requirementsof all the employeesin the departmentandallocate
leave basedonroster.
First Source March 2006 to September02,2009

2. CustomerServiceExecutive in Marksand Spencercredit cards
I startedas customerservice personnel answeringcustomerqueriesandwaspromotedasa Team
Lead byvirtue of my performance.
Responsibilities- Teamleader:
➢ Handleda teamof 13 people andmanage the flow of dayto dayoperations.
➢ Monitorteam performance quality.
➢ Collectteammembers’feedback.
➢ Make the weeklyreportof the team’s progressandsubmitittothe clients.
➢ Developastrategyforthe teamto achieve theirgoals.
➢ Provide anytrainingthatteammembersneed.
ACADEMIC QUALIFICATION:
➢ Post-graduationdiplomainBusinessAdministrationinFinance (PGDBA for2years) from
Welingkar’sUniversity,Mumbai,Indiain2012.
➢ Master of Arts inEnglishLiterature fromMumbai University,Indiain2005.
➢ Bachelorof Arts inEnglishLiterature fromSouthIndianEducational Society,Mumbai,India
in2003.
➢ HigherSecondaryCertificate fromMumbai BoardwithaFirst Classin2000.
➢ School Certificate fromMumbai Boardwitha SecondClassinthe year 1998.
PERSONAL DETAILS:
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Date of Birth : 16th October1982
Language Known : English,Hindi,andMarathi
Marital Status : Married