K. Sateesh Kumar has over 3 years of experience in desktop support and technical coordination. He has a Master's degree in Computer Applications and Bachelor's degrees in Mathematics, Statistics, and Computer Science. His skills include Microsoft Windows, MS Office, troubleshooting, software installation, and networking. He has worked as a backup engineer, desktop support engineer, and smart class coordinator. His project experience includes coordinating the Class Transformation System application to help teachers use smart classes effectively.

1. RESUME
K. Sateesh kumar Email ID: satyaslight@gmail.com
Mobile No: +91 8801191805
PROFILE AND EXPERIENCE:
 3+ years of experience with responsibility for assuring Desktop support Engineer.
 Technical Coordinator deals with coordinating teachers to use the Smart Class
effectively.
 Provide technical and academic support.
 Coordinate on tracking status, providing updates & resolution confirmation.
 Maintain and Monitor Reports.
 Escalating issues to specialized support groups for complex technical issues.
 Report to the Academic Support Group Manager.
 Understanding problems & providing end user solution
 Assembling System.
 Installing operating system.
 Software installations & Printers.
 Trouble shooting in operating system & software installation.
 Installing / connecting system in new/existing network.
 Trouble shooting in network.
 Troubleshooting all issues in a timely manner.
TECHNICAL SKILLS:
 Operating System : Microsoft Windows.
 Package : MS Office Suite.
EDUCATIONAL QUALIFICATIONS
• Master of Computer Applications (M.C.A) from Netaji Institute of Engeneering &
Technology from JNTU in 2010.

2. • Bachelor of Science (Mathematics, Statistics, Computer Science) from Masterji Degree
College from Kakatiya University, Warangal.
• Board of Intermediate (MPC) from Govt.Junior College Rangashaipet, Warangal.
• Board of Secondary Education from Modern High School Shambhunipet, Warangal.
Work Experience:
• 1 year of experience as a Backup Eng., in Educomp Solutions Ltd
• 1+ years of experience as a Desktop Support Eng., in Balaji Weighing &
packaging solutions Ltd
• 1 year of experience in Educomp Solutions Ltd, as a Smart Class Coordinator.
PERSONAL ASSETS:
• Strong Communication, interpersonal, analytical and technical skills.
• Ability to work efficiently in both independent and team environments.
• Adaptable and efficient in work situations with changing responsibilities.
PROJECT EXPERIENCE:
Title : Class Transformation System (CTS).
Client : Educomp.
Duration : Aug ’11 to July12
Role : coordinator.
Environment: Windows2003 server, Windows XP, Oracle, .net, c#.
Description:
Class Transformation System is a web application which is useful to teacher’s smart
class effectively. The total application is divided in to three parts.
 Class room - It consists of different board’s text books with respect to class,
subject, Board.
 Lesson plan – Here we found the lessons that we planned.
 Planning – Here we can plan the lessons.
Responsibilities:
 Updating server whenever the versions are released.

3.  Updating server when the server license expired.
 Generating reports from server daily, weekly and monthly send it to ASG manager.
 Train the teacher’s to use application effectively.
 Provide the extra content is required by the teacher’s.
 Escalating issues to specialized support groups for complex technical issues.
 Understanding problems & providing end user solution.