The Lourdes Center for Mental Health conducted a customer satisfaction analysis based on responses from 28 patients. Survey results showed that patients were generally satisfied with appointment availability, the friendliness of staff, and their counselors and doctors. Areas identified for improvement included counselors explaining things in a complex manner for some patients and not always being on time for appointments. Some patients also left positive comments, praising specific staff members for providing helpful care and treating them with respect.

1. Lourdes Center for Mental
Health
Customer Satisfaction Analysis
Rated out of 28 respondents

2. Rate Your Appointment
0
5
10
15
20
25
30
Time to get in for
initial appointment
Appointment
Availability
N/A
Very Unsatisfied
Unsatisfied
Satisfied
Very Satisfied
Rated out of 28 respondents

3. Staff Rating
0
5
10
15
20
25
30
Friendliness of Secretary Counselor & NP
Compatibility
N/A
Very
Unsatisfied
Unsatisfied
Satisfied
Rated out of 28 respondents

4. Counselor Rating
0
5
10
15
20
25
30
N/A
Very
Unsatisfied
Unsatisfied
Satisfied
Very
Satisfied
Rated out of 28 respondents

5. Doctor/Nurse Practitioner
Rating
0
5
10
15
20
25
N/A
Very
Unsatisfied
Unsatisfied
Satisfied
Very
Satisfied
Rated out of 28 respondents

6. Overall Satisfaction Rating
0
5
10
15
20
25
Quality of Care Confidentiality &
Respect
Response to
Calls, Crises,
Needs
Received
Adequate Help
N/A
Very Unsatisfied
Unsatisfied
Satisfied
Very Satisfied
Rated out of 28 respondents

7. Likelihood of Recommending
LCMH to Family & Friends
0
5
10
15
20
25
1 2 3 4 5 6 7 8 9 10
Rated out of 28 respondents

8. Most Helpful…
“They never talk above me, make me feel comfortable
to talk about anything.”
“Very personable, polite and friendly secretaries”
“Knowledgeable, competent care, genuine concern
and caring.”
“Easy and convenient to make appointments.”
“Listen to concerns and questions, and cooperate with
needs.”
Rated out of 28 respondents

9. Areas for Improvement
“Counselor tries to explain things in a
complex manner that my child doesn’t
understand”
“Counselor not always on time for
appointments.”
Rated out of 28 respondents

10. Honorable Mentions and Notable
Comments
“Dr. Lavin and Barb Newcomb saved my life.”
“Anna Baglini has been super helpful.”
“Dr. Lavin doesn’t treat me like I’m mentally ill,
he treats me like an intelligent person.”
“Why mess with success.”
Rated out of 28 respondents