This solution brief covers the growing impact of digital content management in interacting with constituents

1. Meet Your Citizens Where They Live
Through Digital Content Management
BenefitsSolutionObjectives Quick Facts
SAP Solution Brief
SAP Solution Extensions | SAP Extended Enterprise Content Management for Government by OpenText
©2017SAPSEoranSAPaffiliatecompany.Allrightsreserved.

2. 2 / 9
Objectives
Digitalize to serve your constituents
Staying citizen-centric today means meeting the expectations of Generation Z –
mobile, digitalized, and soon the largest segment of your constituency. In the
meantime, demands for public-sector services are growing exponentially, as are
the volumes of content involved in delivering them. Let the SAP® Extended
Enterprise Content Management for government application by OpenText help.
Whatifyoucouldofferfulltransparencyandcomplete
documentation on every issue, while empowering
staff to collaborate with one another and your
citizens on key projects? And imagine that you
could streamline data management and simplify
your IT landscape at the same time. Enter the SAP
Extended Enterprise Content Management (SAP
Extended ECM) for government application by
OpenText.
Break down data silos. Merge data from e-mails,
faxes, and social media with your application data.
Connect your users and external partners through
collaborationworkspaces,makingallcommunications
and documents on a problem available to every-
one with a stake in solving it. Manage all documents
and physical records, encourage teamwork using
threaded discussion and file sharing, build content-
centric workflows and approval processes, and
maintain access protocols and audit trails. Optimize
assets, protect public safety, boost service delivery,
and safeguard financial health and compliance.
Digitalize to serve your constituents
SAP Solution Brief BenefitsSolution Quick Facts
©2017SAPSEoranSAPaffiliatecompany.Allrightsreserved.

3. 3 / 9
Digitalize and present diverse
documents and content
From a technical perspective, SAP Extended ECM
for government presents a single point of access
to your digitalized enterprise information in a pre-
defined file structure or a file structure you define.
It delivers role-based views in several popular
Microsoft and OpenText user interfaces and lets
you control access rights by user, group, or role.
The software can automatically check defined file
types for completeness and generate document
numbers to make filing and finding information
easier. Intelligent scanning captures content from
images and faxes, letting you convert paper docu-
ments to indexed and tagged electronic files.An
integrated, feature-rich viewer lets you search for
text strings and make text or graphic annotations in
documents.You can print and download files with
drag-and-drop functionality and apply e-signatures
to documents. Comprehensive redaction features
let you safeguard confidentiality before publication.
Digitalize and present diverse
documents and content
Capitalize on collaborative workflows
Help ensure governance, compliance,
and auditability
Maximize productivity for all your
workers
Solution BenefitsObjectives Quick Facts
Your citizens are going digital – or are already
there. To keep them happy and safe, shouldn’t
you go digital, too?
SAP Solution Brief
©2017SAPSEoranSAPaffiliatecompany.Allrightsreserved.

4. 4 / 9
Capitalize on collaborative workflows
In the digital world, peer-to-peer collaboration is
rapidly replacing hierarchical decision making.
SAP Extended ECM for government helps you
build a digital workplace through its integrated
workflow features. You can set up in-boxes for
individuals, teams, and organizational units and
appoint deputies to act for others. You can use
preconfigured or ad hoc workflows, for example,
to create a document approval loop with parallel
review steps.And you can save ad hoc workflows
and adjust them for reuse.
Assign project members to preconfigured roles to
improve resource management.Robust collaboration
features in project workspaces encourage team
membersinallrolestodiscusscontentandprocesses.
Empower users to generate documents interactively
and deliver them downstream through multiple
channels.
Preconfigured and ad hoc workflows help you
process public safety investigations and mediate
social service cases.
Digitalize and present diverse
documents and content
Capitalize on collaborative workflows
Help ensure governance, compliance,
and auditability
Maximize productivity for all your
workers
BenefitsSolutionObjectives Quick FactsSAP Solution Brief
©2017SAPSEoranSAPaffiliatecompany.Allrightsreserved.

5. 5 / 9
Help ensure governance, compliance,
and auditability
To set up the end-to-end digital processes essential
for rigorous governance, you must be able to share
content freely among applications.The features
supporting this openness are called content
management interoperability services (CMIS).
SAP Extended ECM for government harnesses
CMIS to help you digitalize and classify incoming
content,number and structure its files,and integrate
it into other public-sector applications. As one of
the SAP Solution Extensions, SAP Extended ECM
for government is covered by the proactive and
robust change management processes SAP
applies to all SAP products to help make them
future proof.
Equally essential to compliance and auditability
are solid archiving and retention policies for the
components and products of your end-to-end
processes. Thorough records management in
SAP Extended ECM for government includes
secure storage and long-term retention for all
your information. The application reduces
archive overhead at the same time.
Digitalize and present diverse
documents and content
Capitalize on collaborative workflows
Help ensure governance, compliance,
and auditability
Maximize productivity for all your
workers
BenefitsSolutionObjectives Quick FactsSAP Solution Brief
You can mitigate exposure to discovery costs and
control disposition of content according to security
clearance levels.
©2017SAPSEoranSAPaffiliatecompany.Allrightsreserved.

6. 6 / 9
Maximize productivity for all your
workers
Effective government starts with planning the
projects that will further your objectives. Your
strategy team must identify opportunities, assess
risks, set priorities, and decide shrewdly where to
invest time and money. To support sprawling
teams in capital projects, you must manage
knowledge housed in disparate partner file systems.
Integration with the SAP Portfolio and Project
Management application helps you evaluate
options, come to value quickly, and keep quality
high while shrinking administration time.
To maintain public infrastructure, integration with
SAP functionality for materials management
keeps asset specifications, work orders, and
maintenance notifications up to date. Your
stakeholders can mitigate risk by sharing work
on maintenance projects through traceable
documentation.
For managing real estate, integration with the
SAP Real Estate Management application creates
a 360-degree view of your object and lessee data
and documents to help increase efficiency and
lower costs. Your team can quickly prepare for
on-site visits by outside parties, including object
managers, attorneys, brokers, and buyers.
To comply with the Freedom of InformationAct of the
United States, you can efficiently register, validate,
and acknowledge requests; collect, compile, and
redact information; and approve, download, and
send responses. Continued on the next page.
Digitalize and present diverse
documents and content
Capitalize on collaborative workflows
Help ensure governance, compliance,
and auditability
Maximize productivity for all your
workers
BenefitsSolutionObjectives Quick FactsSAP Solution Brief
©2017SAPSEoranSAPaffiliatecompany.Allrightsreserved.

7. 7 / 9
Maximize productivity for all your
workers (continued)
When adverse events threaten public safety, SAP
Extended ECM for government helps investigators
aggregate case data and external documentation
and communication.It accelerates access to relevant
legal precedents and repeatable processes and
lets you take security clearances into account in
your access protocols. All authorized parties can
process forms quickly, maintain a complete picture
of the ongoing investigation, and interact directly
to close it successfully.
Thedeliveryofsocialandwelfareservicesoftenrequires
extensive correspondence and documentation.
The application folds that information in with data
from your internal applications, giving every staff
member a full view of the known factors in each
case. Multiple departments, partner organizations,
and other authorities can collaborate conveniently
to find optimal solutions.Template- and rule-based
creation of letters and documents helps you contain
costs while boosting responsiveness and enhancing
service quality.
Tax and revenue processing generates huge volumes
of data in public data centers. To keep your data-
base manageable, data archiving in SAP Extended
ECM for government removes historic data from
the database but keeps it easily accessible in
business process views.
Digitalize and present diverse
documents and content
Capitalize on collaborative workflows
Help ensure governance, compliance,
and auditability
Maximize productivity for all your
workers
BenefitsSolutionObjectives Quick FactsSAP Solution Brief
©2017SAPSEoranSAPaffiliatecompany.Allrightsreserved.

8. 8 / 9
Tally the benefits
Running 21st-century cities, counties, and states
means delivering services to savvy constituencies
who grew up – or at least grew old – expecting
results at Internet speed.And improving the human
condition in our challenging times requires an
unprecedented level of collaboration among
individual citizens, private organizations, and
government agencies of all flavors. SAP Extended
ECM forgovernmenthelpsyourorganizationdigitalize
and collaborate. Scanning features let you replace
cumbersome paper documentation with electronic
files.You can integrate external content with output
from your business processes and scale operations
smoothly to handle large numbers of users and
high volumes of content.All stakeholders can work
together in a unique collaboration workspace
accessible anytime,anywhere.All facts and personnel
relevant to an issue or case are on hand in a single
place supported by a familiar interface.As you boost
productivity and satisfaction, you help ensure
compliant data capture and secure long-term
storage that meets or exceeds legal requirements.
Tally the benefits
BenefitsSolutionObjectives Quick FactsSAP Solution Brief
With SAP Extended ECM for government,
you can manage both collaboration and
compliance in a single elegant solution.
©2017SAPSEoranSAPaffiliatecompany.Allrightsreserved.

9. 9 / 9
Summary
All organizations in the digital age must merge
content from multiple sources, present it to
cross-functional teams for action, and store input
and results compliantly.For governments,these
functions are crucial to delivering quality services
to satisfy a diverse and growing population. The
SAP® Extended Enterprise Content Management
for government application by OpenText integrates
internal and external content and helps problem
solvers capitalize on that content in a collaboration
workspace.
Objectives
•• Eliminatepaperbydigitalizingincomingdocuments
and outgoing communications
•• Increase operational effectiveness by reducing
administrative overhead
•• Boost collaboration with citizens and among
agencies
Solution
•• Conversion of paper documentation to indexed,
tagged electronic files
•• Content management for version control and
user-friendly presentation
•• Collaborative workspaces where teams address
issues and solve cases together
•• Records management and archiving for secure
delivery and compliant storage
Benefits
•• Optimize investments and cut data center costs
•• Reduce maintenance risk by sharing lessons
learned
•• Accelerate case management using high-quality
repeatable processes
•• Shrink response times and digitalize paper trails
•• Maintain full transparency and auditability
Learn more
For details, visit us at
www.sap.com/product/content-collaboration
/enterprise-content-management.html.
Quick FactsBenefitsSolutionObjectivesSAP Solution Brief
9 / 9
©2017SAPSEoranSAPaffiliatecompany.Allrightsreserved.

10. © 2017 SAP SE or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitted in any
form or for any purpose without the express permission of SAP SE
or an SAP affiliate company.
The information contained herein may be changed without prior
notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other
software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company
for informational purposes only, without representation or warranty
of any kind, and SAP or its affiliated companies shall not be liable for
errors or omissions with respect to the materials. The only warranties
for SAP or SAP affiliate company products and services are those that
are set forth in the express warranty statements accompanying such
products and services, if any. Nothing herein should be construed as
constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation
to pursue any course of business outlined in this document or any
related presentation, or to develop or release any functionality
mentioned therein. This document, or any related presentation, and
SAP SE’s or its affiliated companies’ strategy and possible future
developments, products, and/or platform directions and functionality
are all subject to change and may be changed by
SAP SE or its affiliated companies at any time for any reason without
notice. The information in this document is not a commitment,
promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various
risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place
undue reliance on these forward-looking statements, and they should
not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well
as their respective logos are trademarks or registered trademarks
of SAP SE (or an SAP affiliate company) in Germany and other
countries. All other product and service names mentioned are the
trademarks of their respective companies.
See http://www.sap.com/corporate-en/legal/copyright/index.epx for
additional trademark information and notices.
www.sap.com/contactsap
50969enUS (17/05)