The document summarizes key findings from a survey of employment outlook and salaries in Malaysia in 2011/2012. It found that (1) the Malaysian economy grew 4.6% in Q1 2011 and employment prospects improved across many sectors; (2) there was high demand for sales, marketing, and customer service professionals as well as administrative and legal staff; and (3) industries like banking, IT, engineering, and call centers saw increasing demand for talent.

1. Employment Outlook and
Salary Guide 2011/12
a tool for workforce planning
malaysia
Recruitment | Outsourcing | Consulting
Recruitment | Outsourcing | Consulting

2. Contents
4 Executive Overview
6 Key Findings
8 Banking and Finance
12 Call Centre
13 Function Support
15 Human Resources
16 Logistics & Warehousing
17 Sales & Marketing
19 Information Technology
23 Engineering & Technical
26 General and Specialist
Recruitment Services

3. Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce
solutions. Kelly® offers a comprehensive array of outsourcing and consulting services
as well as world-class staffing on a temporary, contract and permanent basis. Serving
clients around the globe, Kelly provides employment to more than 530,000 employees
annually. Revenue in 2010 was $5 billion.
Kelly has been at the forefront of the recruitment industry for over 60 years and has set
the industry benchmark with our innovative recruitment and retention strategies. We
pride ourselves in delivering a high level of customer service and providing the right
talent in accordance with our clients’ requirements. All our candidates undergo
a stringent screening process to ensure they are the best possible fit
for the job.
For more than 27 years in Malaysia, and with offices across the regions, Kelly has
in-depth experience working with Malaysia’s leading companies and delivering the best
talent available.
kellyservices.com.my
All rights reserved. No part of this book may be reproduced or transmitted in any form without the written permission from Kelly Services
Malaysia. The information contained in the Kelly Employment Outlook and Salary Guide is intended for educational purposes only. Kelly
Services Malaysia takes no responsibility for any liabilities that emerge based on the information contained in this guide.

4. Executive
Overview
We are pleased to present the Kelly Malaysia Employment Outlook and Salary Guide 2011/12, a comprehensive reference tool on the salary
trends, job titles and employment outlook across industries.
The aim of this ‘Employment Outlook and Salary Guide’ is to provide an insight to the latest salary ranges for various positions across industries
in Malaysia through a compilation of salaries and job titles. The salary ranges are indicative of actual transactions between employers and
employees and represent a reflection of the marketplace. The compiled findings are presented in an easy to read format for your reference.
The Malaysian economy registered a growth rate of 4.6 per cent in the first quarter of 2011. The expansion in domestic demand was
supported by higher private sector spending with the Services sector recording a steady growth path by posting 5.9 per cent in this quarter.
Wholesale and Retail, Communication, Transport, Logistics and the Hospitality sub-sectors remained optimistic. In addition, the Finance and
Insurance sub-sector showed favorable momentum (6.8 per cent) mainly attributed by higher loans and insurance premium.
Following the positive economic growth of 4.6 per cent in the first quarter of 2011, employment prospects have improved with stronger
labour demand in various sectors of the economy, in line with the steady pace of growth of the Malaysian economy. Public sector capital
investment was channeled mainly into the transportation, education and industrial sectors. MSC Malaysia is estimated to provide 50,000 total
jobs and RM 5.5bil investments by 2015 with cloud-based computing services set to become the next engine of growth. The government
is embarking on an innovative digital economy framework that will culminate in the development of a Digital Malaysia Masterplan. By
promoting the growth of Internet penetration and social ICT use, creating integrated and interconnected development in every sector, it is
expected that by year 2020, broadband penetration will extend to cover the whole country which will generate about 3.3 million high-income
jobs.
Gross Foreign Direct Investment (FDI) amounting to RM7.8 billion were channeled mainly into manufacturing, services and mining sectors.
This provided favorable labour market conditions and continuous demand for talent in the Information Technology, Engineering, Healthcare,
Digital and Telecommunications, Outsourcing, Education, Call Centre and Islamic Banking and Finance sectors.
Whilst, we hope this ‘Employment Outlook and Salary Guide 2011/2012’ will serve as a handy reference tool for you, we are always on hand
to assist you with current data and also support you in developing recruiting strategies and programs to suit your specific needs.
We trust you find this ‘Malaysia Employment Outlook and Salary Guide 2011/2012’ from Kelly Services resourceful to your business.
Melissa Norman
Managing Director, Singapore and Malaysia
A copy of this guide will be available on our website in July 2011. Visit us at: kellyservices.com.my
Disclaimer: Monthly salary ranges are subject to economic fluctuations. Monthly salary ranges exclude other bonuses, allowances and
Employer EPF contributions.
4 employment outlook and salary guide 2011/2012

5. recruitment.
outsourcing.
consulting.
employment outlook and salary guide 2011/2012 5

6. Key Findings
The ‘Employment Outlook and Salary Guide 2011/2012’ was Staffing opportunities
initiated to provide our customers with a benchmark of salary ranges
practiced across various industries and positions within Malaysia. Talent with a genuine ability to build long-term, successful,
An overview of the employment market is incorporated to provide professional relationships with clients, in addition to selling a product
a more detailed insight into the job opportunities across industries. or service are in great demand to keep the business moving forward.
The information was tabulated during the 4th quarter of 2010 till the Organizations look for professionals who possess relevant and
beginning of the 2nd quarter of 2011. transferable skills. As products and services continually evolve and
become targeted to individual customer needs, it is driving higher
Asia is in a middle of a big growth cycle and the world is starting demand for Sales and Marketing professionals, especially those at
to recognize that Asia is where that growth is. With the Economic the mid and senior levels, with the relevant base of technical skills
Transformation Programme (ETP) reaching a new milestone with a and knowledge to manage the Brand experience and ensure that
total RM170.28bil in investment recorded since its launch in October their Brands are market leaders. Mid and senior level talent with a
2010, it is expected to provide the thrust for Malaysia to achieve a track record and high performers are in great demand, recording a
high-income economy by 2020. On a cumulative basis, the ETP has 15% - 20% increase in salary with attractive commission packages.
to date recorded RM220.15bil in gross national income (GNI) and
created 362,396 new jobs. It will form the impetus for the various With the growth momentum arising from the Service industry, there is
industry and sub-sectors. an increase in the hiring of capable and well rounded personnel who
can handle reception, administration and accounting responsibilities.
Employers are now focusing on employing graduates armed with Administrative, procurement, legal and secretarial workforce who
knowledge of the profession and competency, who are critical can handle diverse portfolios and play an active role towards the
thinkers and problem solvers with good communication skills within company’s growth are in continuous demand.
the sales and marketing functions. Most organizations offer these
fresh graduates lower basic salary and higher performance based Demand for customer service people is growing rapidly as employers
tiered incentives and commission. move from unproductive old style office jobs to the new multi-service
roles. Customer service jobs now equate to people providing valuable
Malaysia is viewed as an exemplary finance market hub and has commercial services across a whole industry spectrum. Malaysia with
achieved the status of being recognized as the centre for Islamic its pool of multilingual workforce have helped maintained Malaysia’s
finance in South East Asia. About 30 new banking franchises have foothold in the call centre industry. On average, 85% of agents are
been created and these include locally incorporated foreign banks, multilingual with English, Cantonese, Mandarin and Hindi as the
investment banks, Islamic banks and international Islamic banks. This most commonly spoken languages. Telemarketers are provided not
has intensified the demand for talent. just with training but with benefits such as allowances for fluency
in languages other than English and Bahasa Malaysia. There is a
Expansion in the banking sector is also via the ‘e-equation’ of mobile growing demand for candidates who can speak Korean, Japanese
and online banking. Providing digital age offerings will redefine and Bahasa Indonesia.
customer engagement and relationship management for the banking
industry. This has increased the demand for top line and bottom line Malaysia continues to be seen as an attractive logistics hub with the
talent pool. There is a huge demand for talent experienced in Islamic strategic developments and growth supported by the outsourcing
banking offerings and a noticeable increase in management trainee industry. In a bid to increase cost efficiency, companies continue to
programs targeting fresh graduates. The war for talent is unrelenting outsource their logistics and supply chain functions. Salary in this
and will continue for the banking sector. Salary increases of 12% industry has however remained steady as companies work towards
for mid to senior managerial roles requiring 7 - 10 years industry managing cost efficiencies with the increase in petrol prices.
experience will continue as competition for talent intensifies. The
demand for talent is on the rise for areas such as wealth management, SKILLS AND SPECIALIZATION IN DEMAND
Islamic finance and investment advisory services. Job creation in the
finance and business services sector accounted for 15,900 jobs. The battle for skilled talents in Malaysia continues unabated. This
shortage of skilled workforce is attributed to the exodus of talented,
Malaysia’s Call Centre industry continues to go from strength to professional Malaysians to work and reside overseas, in economically
strength and there are over 600 centres. In 2010, a 20 – 25 percent more advanced countries with attractive pull factors such as higher
growth is expected, compared to 17 per cent in 2009, with a market income, wider exposure and opportunities, better quality of life
size of US$27.52 million (RM94 million) and Malaysia’s contact centre and education for their family. Technical and vocational schools are
total number of seats is expected to reach 32,470. Call Centers that currently producing declining number of graduates and quality of
are providing outsourcing services on behalf of other organizations graduates is inadequate. The mismatch of skills set of graduating
indicated the key type of services they provide are customer service, students and the rising need to produce employable graduates in
technical support, sales calls (order taking and tracking), and principle does act as a drag on development and economic growth.
complaint resolution.
6 employment outlook and salary guide 2011/2012

7. The government is aiming to increase the number of skilled workforce As talent mobility is rampant in the globalize platform, companies
in the country to at least 40 per cent - targeting 14.5 million workforce need to increase their focus and investment on how they manage
within a period of 10 years. Cooperation between the government people through change which includes redefining employees’
and the private sector will help it achieve the target as more than roles in the organization, training and development, and employee
300,000 skilled workforce needs to be produced annually through engagement. This will provide the push model to accelerate Malaysia
public and private higher learning institutions, polytechnics as well as in producing a highly skilled workforce and ultimately to achieve its
public and private training centres. objective of becoming a high income economy.
The Information Communication Technology (ICT) sector will To capitalize on the growing cachet of the technology industry,
become the cornerstone for Malaysia’s journey towards achieving a tertiary and higher education nationwide have started to revamp
fully developed high-income economy by 2020 and is expected to their curriculum to emphasize the breath of careers that use computer
contribute 10.2% to the nation’s gross domestic product by 2015. science as diverse as finance and linguistic and the practical results
In Malaysia, there are over 200 local companies specifically focused of engineering.
in the area of animation, post-production, e-learning, mobile and
creative content and more than 1,900 ICT companies operating HR practitioners experienced in a full spectrum of HR capabilities
within the MSC Malaysia area, ranging from Internet-based business are continually in demand. Managerial roles with a minimum
solutions and services providers to software application and services requirement of 5 – 8 years of HR experience saw an average increase
providers. These companies are offering the services of more than of 12% in salary. A further observation has been the emphasis
7,000 skilled and experienced professionals. Technology is one of placed on employer branding and how organizations engage
the few bright spots in the economy, with jobs growing at double the and develop talent, to elevate their organizations as employers of
rate of job growth over all other sectors. choice. There has been a demand for experienced and certified
HR trainers as organizations focus on building their staff strength to
With the rise in ‘cloud’ technology, there will also be an increasing meet future company growth plans. Implementations of training and
demand for ICT professionals with skills in networking, security and development programs to coach and train employees, mentoring
creative multimedia within the next three (3) years. Other staffing programs to motivate and meet career progression plans and
trends include rich Internet applications (an aftermath of Web 2.0) succession planning have increased the demands and challenges
and mobile development arising from smart phones impact into the within the HR fraternity.
markets. A noticeable increase of 15% - 20% in salary for talent with
5 – 8 years relevant IT experience has been steering the employment With a continuous debate on extending the retirement age in
market within the Information Technology industry due to the Malaysia, there are also concerns that the new model of aging –
shortage of highly skilled workforce within this industry. of being vigorous and engaged and doing for others – denies the
reality of aging. The biggest challenge is to build an infrastructure
Within the engineering and technical industry, there appears to to support the ageing workforce and this means that government,
be a noticeable increase of about 15% in salary compared to last employers, nonprofit groups and others need to work together. The
year due to the shortage of talent. Contract staffing has seen an focus is to create more flexible job situations where older people
increase in demand with the implementation of various development could work and still be paid well – although less than a full salary
projects, in line with the expected growth of the property and – but work fewer hours and pursue other goals as well. This means
construction industry between 3.5% - 4% until 2015. With several that organizations need to incorporate and implement retirement
strategic developments for long term national growth in place, these options long before their older workforce leave their jobs. Such
developments are some of the several attractive elements to further implementations and change need to be implemented profession
strengthen Malaysia’s global attractiveness in pulling in international by profession and based on skill set. With the scarcity of talent and
investors and businesses. a multigenerational workforce, melting the two distinct generations
between the Generation Y and Baby Boomers with mentoring and
HUMAN RESOURCES STRATEGIES coaching programs is beginning to evolve in many organizations as
they build their teams for future growth and ensure a continuous
Consider how drastically the world of work has changed over the last talent pool.
30 years.
1980s: it was about working better – reengineering
1990s: it was about working cheaper – outsourcing
2000s: it was about working elsewhere – offshoring
2010s : it is about working anywhere - mobility
employment outlook and salary guide 2011/2012 7

8. banking & finance
Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)
BANKING
Relationship Manager Degree/ 8 yrs Participate actively in the marketing of islamic banking products 8000 11000
Professional/ and services to existing and new clients. Draw up credit facility
Masters proposals and maintain existing loan accounts.
Business Intelligence Degree/ 8 yrs Ensure a standardized process for reporting is set in place and 8000 13000
Manager Masters ongoing reports are provided to management through set periods.
Responsible of ensuring quality data and analysis from the Islamic
Banking perspective is provided so management ensures proper
decision making.
Investment Analyst Degree/ 5-10 yrs Detailed analysis and reporting on potential governmental 8000 15000
Professional investment. Research areas including share prices and government
linked companies’ abilities to pay back their debts. Review of
feasibility studies including projected financials and preparation of
investment recommendation reports.
Product Development Head Degree/ 5-10 yrs Developing products and programs for Islamic Banking and 8000 20000
Masters responsibility to make appropriate recommendations and obtain
required management approvals.
Head of Syariah Compliance Degree/ 5-10 yrs To provide Syariah advisory assistance as first point of reference 8000 20000
Masters to other divisions and other related parties in structuring banking
and finance products and ensuring its concepts, features and
documentations are compliant with the Syariah rulings.
Head Credit Risk Degree 8 yrs Perform credit evaluation and provide recommendation to Credit 8000 15000
Committee. Recommend appropriate structuring to mitigate
inherent risks. Develop and maintain corporate credit risk policies
and guidelines. Develop and maintain appropriate credit portfolio.
Head Sales Degree/Post 8 yrs Execute and implement sales plan strategies to effectively be able 8000 15000
Graduate to do charge cards acquisition. Plan effective sales executions and
Diploma/ recommend alternative measures to address changing market
Professional environment on charge cards.
Degree/
Master's
Degree
Head Merchant Degree/Post 10 yrs Responsible to drive merchant business and merchant sales. 8000 15000
Graduate Terminal management, IT support and product support. Handling
Diploma/ of external sales channels.
Professional
Degree/
Master's
Degree
Senior Manager - Compliance Degree 5 yrs Supervisory role to ensure Bank's compliance with relevant 7000 10000
regulatory authorities. Provide in-house advice to operating units on
regulatory, reputational and ethical matters. Develop compliance
policies and procedures and ensure that new/amended policies.
Branch Manager Degree 5-6 yrs Responsible for the operational activities of branch. Ensure 6000 8000
compliance of company's policies, procedures and standard and
other regulatory requirements in all operational activities. Plan and
execute for business growth and development.
Compliance Manager Degree 4-5 yrs Custodian of the standard of compliance, internal control and risk 5000 7000
management . Take lead and implement reviews and corrective
actions. Key liaison with necessary regulators and internal parties on
compliance and risk management.
Risk Management Manager Degree 4-7 yrs Identify key risks and mitigating factors of potential investments, 5000 9000
develop and implement risk-assessment models and
methodologies, produce reports and presentations that outline
findings, explain risk positions, and recommend changes.
Hot job
8 employment outlook and salary guide 2011/2012

9. Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)
Fund Accountant Manager Degree 3-7 yrs To manage a Fund Accounting team who handles the financial 5000 8000
reporting requirement for different portfolios of alternative
investment fund structures, ensuring the efficient delivery of high
quality financial reports. Also to focus on client relationship.
Relationship Manager Degree 3-5 yrs Sales and investment for high net worth clients. Cross sell products 4000 7000
and enhance customer relationships.
Compliance Officer Degree 4-5 yrs Custodian of regulatory compliance requirements and bank policy 4000 6000
& formulate necessary guidance. Review and ensure adequacy
of product transparency and disclosure and compliance with
local regulatory requirements. Implement necessary internal
communication on regulatory related requirements & reporting.
Assistant Branch Manager Degree 1-3 yrs Assist in overseeing the daily branch activities & supervision of all 3500 5000
staff.
Credit Manager Degree 1-3 yrs Manage team of credit supervisors. Monitor application procedures, 3300 3800
policies & standards.
Treasury Officer Degree 4-5 yrs Process booking and validation of trades. Prepare and update 3000 5000
reports for management. Handle reconciliation and ensure
settlements are timely and accurate.
Corporate Recovery Degree 4-5 yrs To execute strategies for collection of non performing loans. 3000 4500
Executive To formulate and promote appropriate settlement proposals,
negotiate acceptance and manage execution to meet collection
targets.
Credit Analyst Degree 4-5 yrs Cash flow, papers, industry research, evaluate risk, submit to 3000 4000
management and marketing for approval and presentation to
clients.
Internal Auditor Degree 2-3 yrs To conduct internal audit function for headquarters and branches. 2500 3500
Liaise with necessary management and develop reports and action
plan.
Personal Financial Consultant Degree 1-2 yrs Promote and market wealth management or consumer products 2200 3000
sales. Actively participate in campaigns and roadshows to create
product awareness and solicit new business.
Sales Officer / Executive Diploma/ 0-1 yrs Source new leads and develop new business for consumer 1700 2200
Degree products.
Credit & Loans Officer Diploma/ 1-3 yrs Evaluate and process applications. Investigate credit risk. Promote 1600 2200
Degree bank products and services.
Management Trainee Diploma/ 1-3 yrs Management training. Learn daily operations of branch. Perform 1200 3000
Degree operations, credit, collection & loan activities.
Bank Clerk SPM/STPM 0-1 yrs Data Entry, Filing and support duties for department. 1100 1300
Bank Teller SPM/STPM 1-3yrs Answering customer enquiries. Open new accounts. Receive 950 1200
deposits & pay out withdrawals. Update customers' details. Record
transactions. Balance cash.
Loans Clerk SPM/STPM 1-3 yrs Support loans department with routine administrative tasks. Filing. 900 1000
Typing.
Hot job
employment outlook and salary guide 2011/2012 9

10. banking & finance continued
Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)
Finance
Finance Manager Degree 8-10 yrs Prepare financial reports, i.e. income, expenses, capital usage 8000 12000
& cash-flow. Preparation of strategic plans, budgets & financial
forecasts. Develop accounting and management policies &
procedures.
Finance and Administrative Degree/Post 5 yrs Handle full specs of Finance. Manage the administration and HR 7000 10000
Manager Graduate matter. Report to GM and/or to Finance Director. Provide reports
Diploma/ periodically.
Professional
Degree
Internal Audit Manager Degree 5 yrs Ensure the Internal Audit function fulfils its objectives and effectively 7000 10000
assists the Management. Appraise the efficiency and effectiveness
of operational processes and controls. Develop audit frameworks,
control tools and processes. Promote risk management.
Finance Manager - Degree 5-7 yrs Provide investment advisory services to clients while in line 7000 10500
Investment with client's expectations and requirements. Research on other
investment schemes.
Accountant (senior) Diploma/ 6-7 yrs In charge of general accounting that involves preparation of 7000 12000
Degree/ statistical data & financial reports concerning profits, cash &
ACCA/CIMA/ inventory. Analyse, report & give advice on the financial dealings of
MACPA/CPA organizations/individuals. Advise on associated record-keeping &
compliance requirements.
Audit Senior Degree/ 4-5 yrs Involved in audit process and audit planning. Ensure compliance 5000 8000
Professional with statutory reporting. Good knowledge of computerised
Certificate accounting and auditing record keeping systems.
Accountant Degree/ 2-3 yrs In charge of general accounting that involves preparation of 5000 7000
Professional statistical data & financial reports concerning profits, cash &
Certificate inventory. Analyse, report & give advice on the financial dealings of
organizations/individuals. Advise on associated record-keeping &
compliance requirements.
Claims Manager Diploma/ 4-5 yrs Handle escalated claims to assess. Liaise with necessary parties for 4500 7000
Degree investigation. Supervisory duties.
Credit Control Manager Diploma/ 4-6 yrs Determine credit worthiness of clients. Formulate credit and 4000 6000
Degree collection policy. Negotiate with past due accounts. Take
appropriate action against delinquent accounts. Supervisory duties.
Accounts Payable Manager Degree 3-4 yrs Ensure timely payments of vendor invoices, expense vouchers & 4000 5000
maintain accurate records & control reports. Manage a staff of
administrators/clerks.
Cost Accountant Diploma/ 3-4 yrs Responsible for analysing and reporting on all materials/parts 3500 6000
Degree/ of operations and inventory. Monthly closing and reconciliation.
ACCA/CIMA/ Participate in budget and forecast. Provide costing reviews and
MACPA/CPA analysis.
Financial Analyst Degree 3-4 yrs Conduct financial analysis, projects & statistical studies. 3500 6000
Hot job
10 employment outlook and salary guide 2011/2012

11. Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)
Finance Supervisor LCCI Higher/ 2-4 yrs Supervise & delegate work to a team of clerical staff. Assist in the 3000 4500
Diploma/ analysis of financial statements & year-end closing/audits.
Professional
Certificate
Team Leader - Accounts Diploma/ 3-4 yrs Supervise and monitor team of Accounts Specialist. Check 3000 4500
Degree transactions and handle escalations. Provide and prepare monthly
reports on service levels and KPI achievement.
Auditor Degree/ 2-3 yrs Ensure authenticity & accuracy of financial statements, especially 2500 5000
Professional assets & liabilities. Analyse samples of work done & conduct
Certificate procedural interviews.
Accounts Executive LCCI 1-3 yrs Perform full set of accounts under supervision of Accountant. 2500 4000
Intermediate Maintain records of company transactions according to standard
/Diploma/ procedures/forms. Prepare statements for management budgets
Professional and cash flow forecast and tax returns.
Certificate
Underwriting Officer Diploma/ 1-3 yrs Underwrite life and health insurance products and investment link 2500 3500
Degree products. Determine risk and liaise with necessary parties to assist
company to form sound decisions.
Accounts Specialist (AP/AR) Diploma/ 1-2 yrs Record & compile summaries of organization’s financial transactions 2200 3500
Degree for management purposes. Handle partial set of accounts.
Fund Accounting Exec Diploma/ 0-2 yrs Conduct and prepare periodic and ad hoc valuations of customers 2200 3000
Degree portfolio, compliant with necessary standards. Ensure compliance
with investment management agreements, mandates and
regulatory guidelines.
Accounts Supervisor LCCI Higher/ 2-4 yrs Supervise & delegate work to clerical staff. Assist in the analysis of 2200 4000
Diploma/ financial statements & year-end closing/audits.
Professional
Certificate
Credit Control Officer Diploma/ 2-4 yrs Contact customers. Send follow-up inquiries. Negotiate with past 2200 3000
Degree due accounts for debt recovery.
Claims Officer Diploma/ 1-3 yrs Handle processing of claims to assess and approve within limit. 2000 2800
Degree Ensure service levels are met.
Payroll Clerk SPM/LCCI 1-2 yrs Calculate, prepare & distribute payroll, take into account overtime 2000 2800
& deductions such as tax, EPF, SOCSO, insurance payments, etc.
Audit Asst Diploma/ 0-1 yrs Assist in administration process of audit. Liaise with clients 2000 2500
Degree on schedule and arrangements. Prepare reminder letters and
confirmations. Compile reports for review.
Accounts Assistant/Accounts SPM/ 1-2 yrs Record & compile summaries of organization's financial transactions 1500 2000
Clerk/Assistant Certificate/ for management purposes. Handle partial set of accounts.
Diploma
Credit Control Clerk Diploma/ 1-2 yrs Handle administration of Accounts Receivables. Data entry. Prepare 1500 2200
Degree documentation of loans & accounts that have amounts owing &
forward reports for legal action.
Hot job
employment outlook and salary guide 2011/2012 11

12. call centre
Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)
Call Centre Manager Diploma/ 4-5 yrs Implement service strategies. Oversee daily operations as well as 7000 10000
Degree marketing, sales & IT. Ensure service levels are met. Plan workflow &
structure. Solve escalated complaints. Motivate & lead teams. Work
with HR to assist in recruiting, staff appraisals & training. Good
project management skills.
Operations Manager Diploma/ 4 - 5 yrs Oversee a certain type of service/division. Report to Call Centre 6000 10000
Degree Manager. Handle internal inquiries & divisional operations.
Senior Client Account Diploma/ 5-7 yrs Execute strategies and initiatives on behalf of client. Understand 6000 8000
Manager Degree deliverables and liaise with client continuously on outcomes.
Monitor project/program effectiveness and performance. Negotiate
and manage client expectations and conduct business reviews.
Client Account Manager Diploma/ 3 - 4 yrs Execute strategies and initiatives on behalf of client. Understand 3500 5000
Degree deliverables and liaise with client continuously on outcomes.
Monitor project/program effectiveness and performance. Negotiate
and manage client expectations and conduct business reviews.
Quality Assurance Team SPM/Diploma/ 2-5 yrs Conduct call monitoring to assess and provide feedback. Identify 3500 5000
Leader Degree and recommend training and improvement areas to Training and
Operations. Hold briefing and communication sessions to update
and remind on service levels and standards.
Trainer Diploma/ 2-3 yrs Work with HR & Call Centre Manager to provide training. Train 3500 4500
Degree on systems, procedures & product knowledge. Facilitate & plan
training schedules.
Call Centre Supervisor SPM/Diploma/ 4-5 yrs Lead team leaders. Build relationships with clients. Resolve 3000 5000
Degree customer issues. Work with team members to hit targets & maintain
service levels.
Team Leader SPM/Diploma/ 3-4 yrs Oversee team of junior & senior officers. Handle HR issues: 3000 5000
Degree discipline & counseling. Shift scheduling.
Help Desk Agents Diploma/ 2-5 yrs Assist customers in IT related matters through telephone, IT remote 3000 4500
Degree desktop (1st Level).
Workforce Management Diploma/ 2-3 yrs Prepares scheduling and rostering support based on service 3000 4500
Analyst Degree level requirement. Provides call volume forecasts, staffing level
requirements, call pattern reports and analysis to management.
Protection Service Agent Diploma/ 1-3 yrs Investigate fraud transactions, analyze transactions done by 2800 3500
Degree customers.
Quality Assurance Executive Diploma/ 2-3 yrs Conduct call monitoring to assess and provide feedback. Identify 2500 4000
Degree and recommend training and improvement areas to Training and
Operations. Hold briefing and communication sessions to update
and remind on service levels and standards.
Senior Customer SPM/Diploma/ 2-3 yrs Oversee small team of officers. Supervise & assist in training. 2500 3500
Service Officer Degree Handle customer enquiries.
Customer Service Officer SPM/Diploma/ 1-2 yrs Handle all inbound calls. Answer customer enquiries. Resolve 1800 2500
Degree customer issues. Promote new & old products.
Billing Officer/Assistant Diploma/ 1-2 yrs Validate reports against billing data and liaise with necessary parties 1800 2000
Degree to request and follow-up on all relevant information to support
correct, timely and complete billing. Reconcile billing data to
ensure accurate and complete invoicing.
Inbound Agents SPM/Diploma/ 0-3 yrs Telemarketing products. 1600 2200
Degree
Outbound Agent SPM/Diploma/ 2-3 yrs Sell products/services via telephone. Market intelligence. 1600 2200
Degree Commission basis.
Credit Collectors SPM/Diploma/ 1-3 yrs Debt Collection through telephone. 1600 2200
Degree
Hot job
12 employment outlook and salary guide 2011/2012

13. function support
Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)
Finance and Admin Manager Diploma/ 8-10 yrs Handle full spectrum of finance and accounting. Manage daily 8000 10000
(senior) Degree/ ACCA accounting duties. Prepare and ensure timely submission of
financial reports. Update and maintain database. Responsible for
stationery, claims and administrative support work.
Purchasing Manager Degree Manage and lead the procurement functions and activities within 7000 9000
operational and financial budgetary constraints. Establish policies
and procedures, manage departmental budgets, set direction and
develop training programs. Responsible for negotiation strategies.
Personal Assistant to CEO Diploma/ 8-10 yrs Serve top management. Perform secretarial duties and manage 6000 8000
Degree meetings, writing of minutes and prepares reports. Organize time
and schedules and arrangement of functions to be attended.
Office Manager Diploma Min 6 yrs Ensure operations run smoothly. Vendor management, basic 5000 6500
procurement of office supplies, general HR duties, reconciliations,
report preparations and general administration.
Executive Secretary / PSC Certificate/ 3-5 yrs Serve top management. Perform clerical, secretarial and 4000 7000
Personal Assistant Diploma stenographic duties. Screen telephone calls and personal callers.
Safety Officer Licensed Safety 4-7 yrs Lead and coordinate safety activities of the company, to advise 3500 5000
Officer and update management on government policies, affairs and
requirement. Ensure compliance to regulatory requirement.
Administrator Diploma/ 3-5 yrs Contribute to the smooth and efficient operations of the office by 2600 4000
Degree undertaking all of the day-to-day office administration functions.
Support teams and provide basic support roles to secretaries.
Procurement Executive Degree 3-5 yrs Compile and compare suppliers and vendors in terms of quality and 2600 5000
pricing to identify best possible option.
Purchasing Executive Degree 4-7 yrs Prepare monthly production plan and material requirement plan. 2500 5000
Source, negotiate and purchase raw material and consumable.
Litigation Paralegal Degree 1-2 yrs Draft and prepare court documentation, liase with client/external 2500 4000
parties, draft bills and general management report.
Finance and Admin Executive Diploma/ 2-4 yrs Handle full spectrum of finance and accounting. Manage daily 2500 4500
Degree/ ACCA accounting duties. Prepare and ensure timely submission of
financial reports. Update and maintain database. Responsible for
stationery, claims and administrative support work.
Document Controller Diploma/ 2-5 yrs To establish and maintain system for electronic copies of paper 2500 4500
Degree documents and file originals, being careful to maintain an organized
system for locating documents at a later time and to adhere to
security and confidentiality guidelines.
Secretary PSC/Diploma 2-3 yrs Schedule appointments. Give information to callers. Take dictation. 2500 4000
Relieve officials of clerical work and minor administrative duties.
Service Specialist Diploma/ 1-3 yrs Writing reports analyzing the customer service provided, 2200 3500
Degree developing feedback on customer service and complaints
procedures, policies and standards for organization or department,
handling customer complaints or any major incidents, such as a
security issue or a customer being taken ill.
Hot job
employment outlook and salary guide 2011/2012 13

14. FUNCTION SUPPORT continued
Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)
Project Administrator Diploma/ 1-3 yrs To be responsible for coordinating activities and resources in 2200 3500
Degree support of projects that impact multiple departments, systems, or
work-flows. To be working very closely with project manager.
Event Coordinator Diploma/ 1-3 yrs Facilitates the securing of appropriate venues and on-site 2200 3500
Degree arrangements for programs, events, meetings, and competitions
including site inspections and negotiation of contracts, works in
coordination with the Marketing Department on marketing events.
Administrative Executive Diploma/ 2-3 yrs Overseeing admin department. 2200 3000
Degree
Junior Secretary PSC 1-2 yrs Report to Secretary or Admin Manager. Perform simple secretarial 2000 2800
duties.
Order Processing Assistant SPM/Diploma 1-2 yrs Track and process orders. Speak to customers if required. Filing and 1800 2200
other administrative duties.
Customer Service Executive Diploma/ 1-2 yrs Handle incoming calls (orders, inquiries, complaints) and direct calls 1800 2500
Degree for further problem resolution. Handle larger clients or more difficult
issues.
Administrative Assistant SPM/Corporate 1-2 yrs Typing, filing, sort out and distribute incoming mail. Answer 1500 2000
Admin Cert. telephone enquiries. Undertake other duties relating to office
support. Simple correspondence memos.
Front Desk Assistant SPM 1-2 yrs Receive customers, attend to phone calls. Handling front office and 1500 2200
administrative duties.
Personal Driver SPM 2-3 yrs Transport personnel/visitors. Run errands. Holds valid drivers 1200 1800
license.
Data Entry Assistant SPM 1-2 yrs Enter data from source documents into computer. Compile, sort 1200 1400
and verify accuracy of data to be entered. Compare data entered
with source document. Verify accuracy of data entered.
Despatch SPM 1-2 yrs Pick up and deliver packages or documents. Run errands. Provide 900 1300
general assistance to office staff.
Hot job
14 employment outlook and salary guide 2011/2012

15. human resources
Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)
HR Director Degree/ 10 yrs & Responsible for full spectrum of HR and administration functions 15000 28000
Professional above and operations. Handle manpower strategic planning and change
Degree/ management, employee engagement program, talent acquisition
Master's and performance appraisals.
Degree
Senior HR Manager Degree/ 8 -10 yrs Responsible for full spectrum of HR and administration functions 10000 18000
Professional and operations. Handle manpower strategic planning and overall
Degree/ recruitment process and performance appraisals.
Master's
Degree
HR Manager Degree 6-8 yrs Responsible for full spectrum of HR and administration functions 8000 12000
and operations. Handle manpower planning and overall recruitment
process and performance appraisals.
Talent Acquisition Manager Higher 6-8 yrs Responsible for sourcing and job matching of candidates. Handles 7000 10000
Diploma/ overall recruitment, on-boarding processes and manpower
Degree planning. Conducts interviews, selection and hiring procedures.
Compensation and Diploma/ 6-8 yrs Align organization's practises to current market trends and 7000 10000
Benefits Manager Degree practices. Ensure compliance with local employment laws
and regulations. Research on possible/current compensation
and benefits policies. responsible for implementation and
administration of compensation and benefits programs. Handle and
manage educational aspects to inform employees on policies.
HR Manager Diploma/ 3-4 yrs Design, plan & implement HR policies & procedures. In charge 5000 8000
Degree of recruitment, salary & staff benefits. Performance evaluation.
Determine & enforce government regulations. Supervise team of
HR executives.
Recruitment Manager Diploma/ 3-4 yrs Conduct recruitment. Handle benefits, performance evaluation, 5000 8000
Degree supervise team of HR assistants.
Recruitment Specialist Diploma/ 2-3 yrs Responsible for the recruitment and selection process. Liaise with 3000 5000
Degree Department Managers to identify and recruit the right people.
Compensation and Diploma/ 2-3 yrs Align organization's practises to current market trends and 2500 4000
Benefits Specialist Degree practices. Ensure compliance with local employment laws and
regulations. Research on possible/current compensation and
benefits policies. Implement and administer compensation and
benefits programs. Educate employees on policies.
HR Generalist Degree in HR 2-3 yrs Perform full spectrum of HR tasks. 2500 4000
or equivalent.
HR Officer/ Executive Diploma/ 2-3 yrs Conduct recruitment & employment of staff. Handle benefits & 2500 3500
Degree compensation.
Training Specialist Diploma/ 2-3 yrs Conduct company training programmes. Knowledge of commonly 2500 3500
Degree used concepts, practices & procedures.
Recruitment Executive Diploma/ 2 yrs Conduct recruitment & employment of staff. 2200 4000
Degree
Payroll Specialist A' Levels/ 2-3 yrs Reconcile payroll related journal entries and reports. Ensure timely 2000 3000
Diploma and accurate processing of payroll. Prepare payslips and liasie with
external payroll vendors.
Payroll Assistant Certificate/ 1-2 yrs Calculate payroll manually and using software package. Track 1400 2000
Diploma personnel records, AL & ML.
HR Assistant SPM/Diploma 1-2 yrs General HR admin duties. Maintenance of leave/medical records. 1300 1900
Co-ordinate interviews.
Hot job
employment outlook and salary guide 2011/2012 15

16. logistics & warehousing
Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)
Warehouse Manager (Senior) Diploma/ 8-10 years Manage the entire warehouse activities. 7000 10000
Degree
Purchasing Manager Diploma Manage and lead the procurement functions and activities within 7000 9000
operational and financial budgetary constraints. Establish policies
and procedures, manage departmental budgets, set direction
and develop training programs. Responsible for negotiation
strategies, alternative sourcing plans and managing supplier
performance. Establish and maintain 9001:2000 Quality Standard
and documentation, improvement plans and participate in audit of
QAS.
Senior Buyer Diploma/ 8 - 10 years Purchase of materials. Fully responsible for sales, margins and 6500 9000
Degree inventory control. Complies all product related information.
Manage and laisie with external vendors.
Warehouse Manager Diploma/ 4-5 yrs Manage all warehouse activities. 4500 7000
Degree
Assistant Distribution Degree 4-5 yrs Manage ordering & distribution of goods. Ensure timely deliveries 3800 5500
Manager to maximize sales.
Warehouse Supervisor Degree 3-5 yrs Supervise a team of staff to carry out warehousing operations to 3000 5000
support the operations of Air Import & Air Export department.
Operations Executive Diploma/ 2-3 yrs Co-ordinate shipping operations & ensure proper documentation. 2500 4000
Degree Plan cargo schedules.
Buyer Diploma/ 2-3 yrs Purchase of materials. Responsible for sales, margins and inventory 2500 4000
Degree control. Complies all product related information. Manage and
laisie with external vendors.
Warehouse Executive Diploma 2-3 yrs Coordinate warehouse duties and ensure operations are well 2200 3500
managed.
Logistic Coordinator Diploma / 3-5 yrs Place order with source units/factories. Despatch planning. 2200 3500
Degree Shipment Sales Value Forecasts and actual arrival.
Process invoicing to distributors. Arrival timelines and shipping
documentation followup. Manage logistics conversion costs.
Co-ordinate co packing requirements and monitor output. Monitor
returns and warehouse stock write off.
Shipping Supervisor Diploma/ 4-5 yrs Organize receiving, storing & sending out of goods to suppliers. 2200 4000
Degree Manage office operations & staff. Ensure quantity & quality of
goods are checked.
Stock Controller STPM/SPM 2-3 yrs Place order and inventory management, follow up orders with 1800 2300
supply chain group, monitoring of stock, media control list for store
activities, system maintenance.
Forklift Driver SPM 2-4 yrs Drives forklift. Loads or unloads and stacks materials onto or off 1400 1800
pallets or lifting device. Maintenance of forklift equipment. Holds
valid drivers license.
Delivery Assistant SPM 1-2 yrs Deliver goods over short distance. Writes customer order and 1300 1800
instructions. Records sales or delivery information on daily sales or
delivery record. Issues or obtains customer signature on receipt for
pickup or delivery.
Shipping Assistant SPM/Certificate 1-3 yrs Assemble orders & prepare goods for shipment. Complete 1200 1800
shipping reports/documentation.
Storekeeper SPM 1-2 yrs Receives and issues goods. Verifies quantities, condition and types 1100 1800
of items received against purchase orders/delivery notes. Maintains
records, updates stock cards and prepares periodic stock returns.
Routine checks on missing or damaged goods. Makes requisition,
maintains stock levels and participate in annual stock take.
Warehouse/Store Assistant PMR/SPM 1-3 yrs Basic warehouse operations. Receive, unpack, heck & store goods. 800 1500
Fill requisitions & orders.
Packer SPM 1-2 yrs Put merchandise on shelves. Stack and pack goods. Clean and tidy 800 1200
up goods in warehouse.
Hot job
16 employment outlook and salary guide 2011/2012

17. sales & marketing
Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)
Head of Sales & Marketing Higher 10 yrs and Plan marketing and sales activities to meet business objectives 15000 20000
Diploma/ above and promote sales. Organize marketing functions & advertising
Degree/ campaigns. Involve in product launches & initiatives to promote
Masters products and services and source new business opportunities.
Sales Director Higher 10 yrs and Prepare strategic sales plans, manage team executions to meet 12000 20000
Diploma/ above business objective. Manage market demand on products and
Degree services to meet client's needs. Penetrate new business lines and
customers and manage a team of sales people.
Business Development Diploma, 8 - 10 yrs Source new business opportunities and maintain customer base 10000 16000
Director Advanced for all projects and product sales for the divisions and team overall
/ Higher / results.
Graduate
Diploma,
Degree, Post
Graduate
Diploma,
Professional
Degree
Corporate Communications Degree/ 8-10 yrs Plan internal and external communications to promote awareness 9000 15000
Director Masters on corporate direction. Liaise with PR agency and media channels
on communication plans and act as intermediary on corporate affair
matters.
Head of Channel Degree/Post 8yrs Plan product marketing including managing the product lifecycle, 8000 10000
Management Graduate gathering and prioritizing products and customer requirements and
Diploma/ defining the product visions. Generate reseller program. Perform
Professional products demonstrations and channel training.
Degree
Sales Manager Higher 8 yrs Execute and manage sales plans, executions to meet business 7000 10000
Diploma/ objective. Manage market demand on products and services to
Degree meet client's needs.
Brand Manager Higher 5-8 yrs Brand Management duties. Manages day-to-day progress of 7000 10000
Diploma/ product marketing planning, advertising and execution. Conducts
Degree market research, competitor analysis and tracks market trends in
the industry. Formulate and execute strategies to achieve brand
performance, sales revenue and positioning in the market.
Marketing Communication Higher 5-8 yrs Responsible for effective internal and external communications 7000 10000
Manager Diploma/ and marketing strategies to make organizational goals and
Degree business more transparent, improve timeliness, accessibility, and
clarity of organizational information and to strengthen employees’
organizational perspective, loyalty, and pride.
Area Sales Manager Degree 5-8 yrs Develop sales strategy for business growth. Oversee multiple 7000 10000
geographical zones to achieve organisations budgets. Lead
manage sales team.
PR Manager Higher 5 - 6 yrs Plan and effect PR initiatives and coordination with media agencies. 6000 8000
Diploma/ Prepare press releases, conferences and manage media enquiries
Degree to promote awareness on products and services as well as maintain
corporate image to the public.
Channel Manager Degree 4-5 yrs Plan product marketing including managing the product lifecycle, 6000 8000
gathering and prioritizing products and customer requirements and
defining the product visions. Perform products demonstrations and
channel training.
Business Development Higher 8 yrs Source new business opportunities and maintain customer base for 6000 9000
Manager Diploma/ all projects and product sales for the divisions.
Degree
Channel Sales Manager Degree/Master 5-7 yrs Plan, formulate, execute business, marketing and sales strategy 5000 8000
to meet sales objective. Conduct sales processes, pre-sales,
presentations and sales proposals. Explore and develop new
sales channels.
Hot job
employment outlook and salary guide 2011/2012 17

18. SALES & MARKETING continued
Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)
Marketing Manager Higher 4-5 yrs Co-ordinate marketing activities. Organize marketing functions 5000 8000
Diploma/ & campaigns. Involve in product launches & preparation of
Degree marketing plan.
Sales Manager Degree 4-5 yrs Plan & manage business strategies. Meet sales targets & quotas. 5000 8000
Develop consulting service/product according to market needs.
Co-ordinate activities of sales team. Monitor budget achievement.
Prepare forecasts.
Advertising Manager Higher 4-5 yrs Develop company’s advertising strategy. Liaise with advertising 5000 6000
Diploma/ agencies to create the company’s product/image. Prepare and
Degree manage A&P budget. Develop promotional & sales support
materials.
PR Manager Degree 4-5 yrs Plan & develop communication strategies. Promote complete 5000 6000
information flows within the organization & build positive media &
public relations.
Key Account Manager Diploma/ 3-5 yrs Handle corporate and major clients. Plan and implement sales and 4000 6000
Degree marketing activities. Obtain market information from customers
and channels. Responsible on account receivables on accounts
assigned. Presentation.
Brand/Product Manager Higher 3-4 yrs Market company’s major brands/products. Determine product 4000 6000
Diploma/ pricing. Maintain & direct product’s image in the market.
Degree
Senior Sales Executive Diploma/ 3-5 yrs Guide junior sales executives. Meet monthly individual sales target. 3200 4000
Degree Increase revenue by generating sales from new and existing clients.
Marketing Executive Diploma/ 2-4 yrs Marketing of new/existing products/services. Development of 2300 2800
Degree new products. Liaise with ad agencies & suppliers. Production of
marketing materials.
Sales Coordinator SPM 2-3 yrs Process sales or purchase orders. Coordinate internally to deliver 2200 3000
goods or services. Maintain sales records and filing.
Sales Executive SPM/Diploma/ 1-3 yrs Sell products & services. Proposals. Sales pitch. Outdoor sales. 2000 3200
Degree
Customer Service Executive Diploma/ 2-3 yrs Entertain customer inquiries. Servicing existing customers & their 1800 2700
Degree needs. Indoor support. Visits to customers’ office.
Marketing Assistant A-Levels/ 1-2 yrs Support marketing department with coordination and 1800 2500
Diploma administration duties. Coordinate market research and competitor
analysis.
Sales Executive SPM/Diploma/ 2-3 yrs Sell products & services. Proposals. Sales pitch. Outdoor sales. 1700 2800
Degree
Market Researcher Diploma/ 2-4 yrs Collect & analyze information to assist in marketing. 1300 2000
Degree
Sales Co-ordinator SPM 2-3 yrs Co-ordinate client leads & customer sales. Process sales closures. 1300 2000
Merchandiser SPM/Certificate 1-2 yrs Assist sales team in managing stock in outlets assigned. Ensure 1000 1800
stocks are displayed neatly in outlets. Participate in promotion
activities.
Promoter/Retail Assistant SPM/Certificate 1-2 yrs Front line, counter sales. Promote products. 900 1500
Hot job
18 employment outlook and salary guide 2011/2012

19. information technology
Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)
SAP Team Lead Degree/Master 8-12 yrs To manage, coach and develop the members of the team. 18000 30000
Program Director Degree/ 12-18 yrs Manage teams comprising of project directors, managers, team 18000 30000
Masters/PMP leaders and project personnel. Meet service level agreements or
project milestones within budget. Carry P&L responsibilities.
Chief Technical Officers/Chief Degree/ 12-18 yrs Provide overall IT strategy and advisory to the organisation’s 18000 30000
Information Officers Masters business strategy. Manage multiple IT departments and interfaces
with all key divisions of the organization to successfully implement
and deploy IT-based solutions, on time and within budget. Carry
P&L responsibilities.
Project Directors Degree/ 12-18 yrs Manage teams comprising of project managers, team leaders 12000 25000
Masters/PMP and project personnel. Meets service level agreements or project
milestones within budget. Carry P&L responsibilities.
Service Delivery Directors Degree/ 12-18 yrs Responsible for service rollouts. Management and coordination of 12000 25000
Masters/PMP service lines. Customer relationship management. Intermediate to
advance infrastructure/technical knowledge. Ensures contractual
obligations are met. Manage teams comprising of Service Delivery
Managers, Team Leaders and specialists. Carry P&L responsibilities.
Sales Directors Degree/ 12-18 yrs Formulate and execute sales strategies, meeting the organisation’s 10000 25000
Masters annual sales targets. Manage teams comprising of sales managers,
account managers and sales executives. Carry P&L responsibilities.
Software Development Degree 8-12 yrs Responsible for managing the delivery of software development 9000 15000
Manager project end to end.
Lead Software Developer Degree 5-8 yrs Provide guidance and expertise to team of Software Developers. 8500 12000
Design programming solutions
Solutions Architect (Senior) Degree 6-10 yrs Provide in-house technical expertise to sales teams and project 8000 15000
teams. Liaise with project teams in the rolling out of solutions.
Design and recommend relevant architecture to meet a client’s
needs or solve a client’s application problems. Lead a team of
engineers.
Billing Systems Specialist Degree 6-10 yrs Design, support and configure Billing Systems. Provide in-house 6500 12000
technical expertise to sales teams and project teams.
Unix Specialist Degree 5-8 yrs Provide functional and hands-on guidance on and roll-out of 6000 12000
multiple Unix platforms, advanced problem resolution techniques,
documenting processes, performance improvement of servers and
Unix-based applications.
Information Security Manager Degree 5-8 yrs Manages the implementation of corporate IT security policies, 6000 8000
programs and procedures to protect information systems assets,
data and intellectual properties.
Implementation & Technical Degree 5-8 yrs Plan and manage the deployment of systems and field engineers 6000 8000
Support Manager across multiple systems implementation and support projects.
Software Sales Manager Degree 4-6 yrs Sell solutions to customers. Build pipelines for the company. 6000 9000
Generate revenue via software sales. Maintain good relationship
with customers.
Hot job
employment outlook and salary guide 2011/2012 19

20. information technology continued
Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)
Project Manager Degree 3-5 yrs Plan, direct & execute project management activities for an area/ 6000 10000
division. Monitor progress against schedule & project budget.
Allocate or assist in the allocation of appropriate resources to
deliver project results.
Business Consultant Degree 5-7 yrs Distinguish business requirements and functionality from system 5500 8500
requirements, functions and processes.
Wintel Specialist Degree 4-8 yrs Perform advanced server maintenance, upgrades and monitoring 5500 8500
of server performance, utilization, analysis and resolution of
service problems/change requests. Provide analysis of business
requirements, design consultation and implementation of desktop
and server infrastructure solutions.
Senior Systems Engineer Degree 5 yrs Develop, customise and provide consultancy to customers. 5500 8000
Maintain software applications and conduct technical training to
lead customers and IT administrators.
IT Manager Degree 4-6 yrs Troubleshoot & assist the organization in any IT matters or 5500 8000
problems. In tune with all the new IT developments in the required
fields.
Service Delivery Manager Degree 5-8 yrs Responsible for service reviews. Management and coordination of 5200 8000
service lines. Customer relationship management. Intermediate to
advance infrastructure/technical knowledge.
Problem & Change Degree 3-5 yrs Responsible for the review, coordination, communication and 5000 8000
Management Specialist documentation of problems and changes in all systems.
ETL Developers Degree 3-6 yrs Develop and implement ETL, Cubes & Reports from the technical 5000 8500
specifications, test plans, test scripts, maintain and tune data
warehouse performance.
Systems Analyst Degree 3-5 yrs Perform systems feasibility studies, analysis & design to meet user 5000 7500
requirements & application. Work closely with engineers & technical
support to resolve customer issues. Provide technical application
support to users.
SAP Consultants Degree 4-6 yrs Provide and roll out application support on SAP system. 4800 8500
Maintenance of comprehensive and accurate documentation and
services that conforms fully with established policies, standards,
procedures and guidelines. Minimum 1 full project cycle.
IT Marketing Manager Degree 4-8 yrs Recommend and implement marketing strategies. Manage full- 4600 6800
spectrum of marketing including research, media relations and
marcom activities towards customers and the industry as a whole.
Manage a team comprising of Marketing Executives and/or market
researchers.
Security Analyst Degree 3-5 yrs System account administration, access object maintenance and 4500 8000
administration.
Logistics Manager Degree 3-5 yrs Plan, manage and control the operational activities (including 4500 7000
trucking and warehousing). Manage IT projects. Provide user
applications and technical support.
Hot job
20 employment outlook and salary guide 2011/2012

21. Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)
Business Development Degree 3-4 yrs Commercially aware of customers’ needs. Acumen to grow 4500 8000
Manager sustainable & profitable business. Communicating complex
business & technology concepts.
BI Consultant Degree 3-5 yrs Design, develop and implement BI objects including extraction, 4500 7500
transformation and load processes.
Websphere Application Degree 3-5 yrs Design Websphere applications. Design application and produce 4500 8000
Developer related design documentation.
Solutions Architect (Junior) Degree 2-4 yrs Conduct requirement studies, designs and recommends relevant 4500 7000
architecture to meet a client’s needs or solve a client’s application
problems.
Inside Sales Manager Degree 4-5 yrs Responsible for managing a team of inside sales staff to receive and 4200 6000
make return calls to customers.
IT Supply Chain Manager Degree 3-5 yrs Provide quality management support to clients through the 4200 7500
integration of major elements of the supply chain. Provide total
logistics management.
Account Manager Degree 3-4 yrs Responsible for achievement of sales & revenue target. Strong 4000 5200
initiative to collaborate with network & solution providers &
alliances to meet business objectives set.
Technical Writer Degree 3-5 yrs Edit and write complex technical publications that requires 4000 5500
coordination with multiple subject matter experts.
Database Administrator Degree 2-3 yrs Responsible for administration & technical maintenance of the 4000 5000
company’s distributed database system.
Quality Assurance Specialist Degree 3-5 yrs Implement, maintain and enhance test plans, test scripts, and test 3800 7000
methodologies that ensure exhaustive testing of all assigned in-
house infrastructure software systems & processes.
Billing Systems Engineer Degree 2-4 yrs Provide first level to second level support and configuration of 3800 5000
Billing Systems.
Technical Consultant Degree 2-3 yrs Effective & efficient tracking of problems & changes. Continuity 3800 5000
of ownership & documentation of IT operational problems from
occurrence to resolution. Provide solutions to IT related service
problems.
Pre-sales Engineer Degree 2-4 yrs Provide technical support to the sales team and technical advice to 3500 6000
clients.
Systems Engineer Degree 2-3 yrs Provide system design & consultancy to customers. Respond to 3500 4500
requests for technical queries & support. Assist to conduct technical
training to customers & IT administrators.
Unix / Linux OS Engineer Degree 2-5 yrs Perform UNIX and Linux related server installations, patching, 3500 6500
upgrades, and maintenance. Requires scripting knowledge and
ability to work with legacy and large scale mainframe operations.
Java Developer Degree 1-3 yrs Developing Applications using Java, J2EE, J2ME, J2SE variants and 3500 6000
participating in SDLC exercises.
Hot job
employment outlook and salary guide 2011/2012 21

22. information technology continued
Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)
IT Procurement Specialist Degree 2-4 yrs Perform supplier process assurance & liaise with supplier to 3450 5000
resolve quality issues. Solve daily issues such as costing, inventory
adjustments, etc.
Systems Programmer Degree 2 yrs Familiar with software development life cycles. Application design. 3400 4500
Prepare program specifications, coding/documentation & testing.
Helpdesk Tech Support Degree 2-3 yrs Troubleshoot and resolve customers technical issues. Update 3300 6000
(foreign language expertise) database with customer details on each call. Escalate technical
issues to more senior-level support.
IT Trainers Degree 2-3 yrs Provide training to internal and external staff. 3200 5500
Network Administrator Degree 2-3 yrs Administrate & operate LAN & WAN networks, system 3200 5000
management & hardware support.
Programmer Degree 1-2 yrs Responsible for systems development of applications in the 3200 4000
company.
Web Designer Degree 2 yrs Develop innovative web-based design application & content 3200 4500
management.
Software Engineer Degree 2-3 yrs Implement customer specific projects. Work closely with internal & 3200 4500
external staff. Perform requirements definition, implementation &
testing. Usage of GUI tools.
Analyst Programmer Degree 2 yrs Design, code & test programs to support the Application Systems 3000 4500
Development plan.
Channel Sales Specialist Degree 2-3 yrs Responsible for developing account pipelines and driving sales or 3000 4500
product portfolio carried by the company via targeted partners.
Inside Sales Specialists Degree 2-3 yrs Responsible for selling products and services to businesses and 2800 4500
personal users. Receive and make return calls to customers.
Help Desk Analyst Degree 2-3 yrs Troubleshoot problems via email/telephone by taking over 2800 3500
the Control Users’ terminals via LAN/WAN connections. Plan,
coordinate & support business processes, systems & end-users.
Handle phone-in problems & escalation of problems.
IT Marketing Degree 2-4 yrs Support marketing strategies. Maintain healthy Media relations and 2800 3800
Communications Executive conducts marcom activities towards customers and the industry as a
whole. Technical writing skills.
IT Administrator Diploma/ 1-2 yrs Responsible for implementation & administration of IT infrastructure 2800 3500
Degree including LAN & WAN connectivity, firewall, reverse proxy &
technical support.
IT Executive Higher 2 yrs Maintain sufficient, standard & reliable systems & infrastructure to 2800 3500
Diploma/ ensure effective & efficient operations. Implement IT procedures &
Degree processes to ensure maximum data protection/security.
Automation Support Degree 1-3 yrs Developing applications using a variety of languages and 2800 4200
Engineer support tools to automate tasks relevant to the operations of the
organisation. Would be very application and in-house specific and
requires high levels of data analysis knowledge.
Technician Diploma 1-3 yrs Assist in maintenance and IT operations. 2000 4000
Hot job
22 employment outlook and salary guide 2011/2012

23. engineering & technical
Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)
Engineering Manager Degree 8-10 yrs Technically sound in the manufacturing and oil & gas environment. 10000 15000
Certified in the engineering discipline.
Utilities Manager Degree 8-10 yrs Certified Energy manager handling building and transportation 10000 15000
utilities.
Head of Quality Degree / MBA 8-10 yrs Responsible to implement, improve and enhance the Quality 10000 15000
Management System according to ISO 9001:2000/14001:2004 in
collaboration with Q-Cells SE. Implement Complaints Management
and implement and improve quality control and assurance system
for inspections of incoming and outgoing goods. Reporting of KPI’s
and responsible for Health & Safety trainings within the quality
department.
Senior Project Manager Degree 8-10yrs Responsible for the overall planning, execution and completion of 10000 15000
project within budget and schedule. Establish good rapport with
authorities, client, consultants and contractors for implementation
of projects.
Business Development Degree 7 yrs Sales & marketing expertise in local and regional market. Good 8000 12000
Manager understanding of technical specification in an engineering
environment.
Quality Manager Degree 7-8 yrs Responsible in ensuring systems are implemented in compliance 8000 12000
with corporate requirement and quality standard. Training
personnel on quality planning, process controls and prerequisite
product and service verification.
Construction Manager Degree 5 yrs Manage multi-disciplinary works within a project including handling 8000 10000
project planning, budget and cost control, safety and quality
system implementation, time planning and to prepare the monthly
progress report.
Project Manager Degree 5 yrs Build strong relationships with client management and engineering 8000 10000
teams. Business development. Initial scoping of projects and
develop outline project plans.
Lead Electrical Engineer Degree 8 yrs Lead a team of engineers in a design based environment. 8000 12000
Naval Architect Degree 5 yrs Dealing with the design, construction and repair of marine vehicles 7500 9000
in the Oil & Gas and Marine environment.
Piping Engineer Degree 5-7 yrs Develop piping and mechanical estimates for proposed projects 7000 12000
in the region. Develop piping and mechanical detailed design for
projects in region using Microstation ( w/o 3-D) and Autocad (2-D)
and/or hand drawn.
Mechanical Engineer Degree 5-7 yrs Will be responsible to perform details design calculations for 7000 12000
process equipment, pressure vessels, heat exchanger, tanks etc.
Process Engineer Degree 5-7 yrs Process good Topside engineering experience for Floating 7000 12000
Production Units (FPSO) from conceptual field development and
FEED studies to detailed design for construction. Involved in
Mobile Offshore Production Units and for Offshore and Onshore
processing facilities.
Operations Manager Degree, Post 7 yrs Plan assignments, work supervision and project management in 7000 12000
Graduate offshore & onshore oill & gas industry. Lead a multidiscipline team
Diploma, of engineers, technical staff and site personnel.
Professional
Degree/
Master's
Degree
Project Sales Manager Degree 5 yrs Responsible for the management of profitable sales, project 7000 10000
management and tendering works on electrical distribution system.
Lead a team of project and sales engineers.
Hot job
employment outlook and salary guide 2011/2012 23

24. engineering & technical continued
Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)
Finance Manager Degree/Post 6 yrs Responsible for whole operations of accounts department. Recruit, 7000 10000
Graduate manage, mentor and develop a strong and high integrity team.
Diploma/ Train and ensure accounting team maintain sets of accounting
Professional policies and statements which comply with accounting standards
Degree and best practices. Implement and see through the systems and
processes.
HSE Manager (Health, Safety Degree 5 yrs Certified HSE qualification in the Oil & Gas or manufacturing 6500 8000
& Environment) environment.
Project Manager Degree 4 yrs Plan, direct & execute project management activities for an area/ 6000 8000
division. Monitor progress against schedule & project budget.
Technical Manager Technical 4-5 yrs Responsible for quality & performance of equipment/technology. 6000 8000
Diploma/ Oversee equipment maintenance & repair. Improve procedures &
Degree update equipment/technology.
Automation Manager Degree 6 yrs Strong knowledge of a computer scientist, a hardware developer, a 6000 8000
control engineer, a motive power engineer, and a communication
engineer. Good experience in leading and working from the
production to the realization of complex tasks.
Senior Design Engineer Degree 3-5 yrs Low Voltage Electrical System single line design. Supervise 5000 8000
Electrical Switchboard detail design. Supervise Motor Circuit detail
design. Design of form 3 and form 4 withdrawable MCC.
Firmware Engineer Degree 4-6 yrs Design, Program, Analyze, Debug and Modify realtime embedded 5000 7000
code applications to support NPI.
2-4 yrs 3500 5000
Supplier Quality Engineer Degree 4-6 yrs Assure all parts shipped from supplier are met with the company's 5000 7000
specifications.
2-4 yrs 3500 5000
Product Engineer Degree 4-6 yrs Involved in product improvement activities and testing. 5000 7000
Recommend test methodology and test process.
2-4 yrs 3500 5000
Quality Engineer Degree 4-6 yrs Provide Data and Trend analysis for driving product improvement. 5000 7000
2-4 yrs 3500 5000
Electrical & Instrument Degree 4-6 yrs Review, comments, approval and monitoring of contractor’s 4500 6500
Engineer E&I design and engineering work .Ensuring completeness and
correctness of MTO, change order claims, etc. Liaise with other
engineering disciplines (process, piping, safety) to ensure overall
system integrity. Taking lead role in handling and resolving E&I
design and engineering issues.
NPI Engineer Degree 4-6 yrs Introduction of New Product development. Involved in Project 4500 6500
Management for new process technology, future programs and
products.
2-4 yrs 3500 5000
Automation Engineer Degree 4 yrs Strong knowledge of a computer scientist, a hardware developer, a 4000 6000
control engineer, a motive power engineer, and a communication
engineer.
Welding Engineer Degree 4 yrs Develop welding techniques, procedures, and application of 4000 6000
welding equipment to problems involving fabrication of metals.
Service Engineer Degree 3-4 yrs Provide servicing for products. Ensure performance. Provide 3500 5000
training on product maintenance.
Hot job
24 employment outlook and salary guide 2011/2012

25. Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)
Design Engineer Degree 3-4 yrs Plan & design civil engineering projects & M&E engineering 3500 5500
projects. Prepare tender drawings, tender documents, equipment
technical specifications, tender report and clarification.
Quantity Surveyor Degree 3-4 yrs Prepare cost estimates & plans. Audit projects. Manage 3500 5000
construction costs. Administer construction contracts.
Maintenance Engineer Degree 3-4 yrs Maintain & trouble-shooting of machines. Carry out effective 3000 4200
maintenance plan & implement operating energy saving & cost
saving programme.
Chemical Engineer Degree 3-4 yrs Design equipment & develop processes for manufacturing 3000 5000
chemicals. Conduct research to develop new & improved chemical
manufacturing processes.
Mechanical Engineer Degree 3-4 yrs Research, plan & design mechanical products & systems. Design 3000 5000
products & systems related to mechanical engineering.
Civil Engineer Degree 3-4 yrs Plan, design & direct civil engineering projects. Analyse reports, 3000 5000
maps, drawings & other data to design project.
R&D Engineer Diploma/ 2-3 yrs Perform R&D on new technologies. Develop Thermal Spray and 3000 5000
Degree Precision Cleaning technology.
QA Inspector Degree 4-5 yrs Examine building to ensure they meet all standards of presentation 3000 5000
& quality. Analyse quality assurance data. Train & assist workers to
carry out their quality control functions. Compile reports.
Sales Engineer Technical 3-4 yrs Provide technical sales support & technical solutions. Identify 2800 4000
Diploma/ customers’ needs & sales opportunities.
Degree
Assembly Engineer Degree 2-3 yrs Carry out assembly, debugging and testing of automation and 2500 3800
modules/tool assembly and debugging. Install completed
system or upgrade old system to current specs. Perform product
inspection.
Test Engineer Technical 1-2 yrs Evaluate, recommend & implement automated test tools & 2500 3500
Diploma/ strategies. Write, implement & report status for system test cases.
Degree Analyse test cases & provide regular progress reports.
Site Supervisor Certificate/ 2-3 yrs Supervise work at construction site. Interpret building plans & 2500 5000
Diploma organise projects. Implement regulations & codes of practice.
Monitor compliance. Co-ordinate workers.
Safety Inspector Safety 2-3 yrs Inspect machines, equipment & workplaces for safety issues. 2200 3500
Certificate/ Implement work safety practices. Investigate & write reports.
Diploma
Draughts Person Diploma/ 1-3 yrs Prepare drawings, estimates & plans. Liaise with builders, 1800 2800
Degree contractors & government bodies.
Technician Technical 1-2 yrs Assist engineers in research, design, manufacture, operation & 1500 2000
Diploma maintenance.
Electrical Technician Technical 1-3 yrs Involve in planning, design, maintenance & production. 1500 2500
Diploma
Hot job
employment outlook and salary guide 2011/2012 25

26. General recruitment services
Our general recruitment offices are located across Malaysia for strategic access to key labour pools and client sites. We provide adhoc and
volume workforce solutions that include temporary and contract, permanent placements and vendor on-site
Kelly Services general recruitment focuses on client staffing requirements from entry-level to junior executive
positions in functional areas such Accountancy & Finance, Banking, Customer Service, Human Resources,
Logistics & Warehousing, Function Support, Sales & Marketing and Retail.
kellyservices.com.my
specialist recruitment services
Kelly Services specialist divisions include Kelly Selection, Kelly Engineering Resources, Kelly IT Resources and Kelly Outsourcing and
Consulting Group. Our specialist divisions focus exclusively on the functional staffing requirements of our clients and draw in the formidable
resources and infrastructure built by Kelly Services. It is the best of both worlds – a company with specific knowledge and expertise backed by
a respected leader who has been staffing the world for more than 60 years.
We tailor our methodology to suit each requirement and our clients’ specific needs. Our database is unmatched in the industry giving us
access to a large pool of potentially suitable candidates in a timely manner. Our constant presence in online portals, media contribution,
use of display advertising and our innovative approach to market mapping and networking allow us to reach passive candidates that would
otherwise not be available.
Kelly Selection is a search and selection practice for mid to senior level professionals, with specialist consultants
offering expertise in Accountancy & Finance, Banking, Human Resource, Sales & Marketing, Legal, Property
Development, Risk & Compliance and Procurement & Supply Chain.
kellyselection.com.my
Kelly Engineering Resources specializes in placing engineering professionals in contract, contract-to-hire and
full-time employment across all disciplines including Aerospace, Chemical, Infrastructure & Construction, Electrical,
Heavy Equipment, Manufacturing, Oil & Gas, Pharmaceutical, Automotive, Rubber and Metal, Semi-Conductor
and Telecommunications.
kellyengineering.com.my
Kelly IT Resources specializes in mid to senior level permanent and contract IT recruitment, with in-depth
sectoral knowledge of the Financial Services, End-User Commerce, IT Vendor, Research & Development, Sales &
Marketing and Consulting Industries.
kellyit.com.my
Kelly Outsourcing and Consulting Group offers customizable outsourcing and consulting services. It is made up
of six business units including business process outsourcing, recruitment process outsourcing, vendor management
solutions, HR consulting, outplacements & career transitions and executive search services.
kellyocg.com
26 employment outlook and salary guide 2011/2012

28. Malaysia Corporate Office Johor Bahru Branch Kelly Engineering Resources
Lot 12.01, 12th Floor, MCB Plaza, Suite 10.12, Level 10, Level 22.1, Menara Standard Chartered,
6 Changkat Raja Chulan, Johor Bahru City Square, 30 Jalan Sultan Ismail,
Kuala Lumpur 50200. 106 - 108 Jalan Wong Ah Fook, Kuala Lumpur 50250.
Tel: (60) 3 2072 1112 Johor Bahru 80000, Tel: (60) 3 2141 8173
Fax: (60) 3 2070 4360 Johor Darul Takzim. Fax: (60) 3 2141 6263
E-mail: info@kellyservices.com.my Tel: (60) 7 227 2698 E-mail: info@kellyengineering.com.my
Fax (60) 7 227 2663
Kuala Lumpur Branch E-mail: jb@kellyservices.com.my Kelly Outsourcing
Lot 13.02, 13th Floor, MCB Plaza, & Consulting Group
6 Changkat Raja Chulan, Melaka Branch Level 32.1, Menara Standard Chartered,
Kuala Lumpur 50200. 35, Jalan Melaka Raya 11, 30 Jalan Sultan Ismail,
Tel: (60) 3 2078 8833 Taman Melaka Raya, Kuala Lumpur 50250.
Fax: (60) 3 2070 4740 Melaka 75000. Tel: (60) 3 2119 6988
E-mail: kl@kellyservices.com.my Tel: (60) 6 282 8826 Fax: (60) 3 2143 3989
Fax: (60) 6 282 9218 E-mail: ocg@kellyservices.com.my
Corporate ACCOUNTS BRANCH Email: melaka@kellyservices.com.my
Lot 13.02, 13th Floor, MCB Plaza, BTI Consultants
6 Changkat Raja Chulan, Penang Branch Level 32.1, Menara Standard Chartered,
Kuala Lumpur 50200. 1-2-21, Krystal Point II, 30 Jalan Sultan Ismail,
Tel: (60) 3 2026 9181 Jalan Tun Dr Awang, Kuala Lumpur 50250.
Fax: (60) 3 2070 4740 Lebuh Bukit Kecil Enam, Tel: (60) 3 2119 6888
E-mail: kl@kellyservices.com.my 11900 Sg. Nibong, Fax: (60) 3 2143 3989
Penang. E-mail: btikl@bticonsultants.com
Call Centre Branch Tel: (60) 4 641 1613
Lot 17.01, 17th Floor, MCB Plaza, Fax : (60) 4 642 8803 The Ayers Group
6 Changkat Raja Chulan, Email: penang@kellyservices.com.my Level 32.1, Menara Standard Chartered,
Kuala Lumpur 50200. 30 Jalan Sultan Ismail,
Tel: (60) 3 2072 9118 Kelly IT Resources Kuala Lumpur 50250.
Fax: (60) 3 2031 6887 Level 22.1, Menara Standard Chartered, Tel: (60) 3 2119 6988
E-mail: callcentre@kellyservices.com.my 30 Jalan Sultan Ismail, Fax: (60) 3 2143 3989
Kuala Lumpur 50250. E-mail: ayers@kellyservices.com.my
Petaling Jaya Branch Tel: (60) 3 2141 8173
Suite 1302, Level 13, PJ Tower, Fax: (60) 3 2141 6263
Amcorp Trade Centre, E-mail: info@kellyit.com.my
No. 18 Persiaran Barat,
46200 Petaling Jaya. Kelly Selection Branch
Tel: (60) 3 7956 4966 Level 26.1, Menara Standard Chartered,
Fax: (60) 3 7956 1592 30 Jalan Sultan Ismail,
Email: pj@kellyservices.com.my Kuala Lumpur 50250.
Tel: (60) 3 2142 8773
Subang Jaya Branch Fax: (60) 3 2142 8550
Suite 13A.03, Level 13A, Menara Summit, E-mail: kellyselection@kellyservices.com.my
Persiaran Kewajipan USJ 1,
47600 UEP Subang Jaya, Selangor.
Tel: (60) 3 8024 3988
Fax: (60) 3 8024 3989
Email: sj@kellyservices.com.my
Recruitment | Outsourcing | Consulting
kellyservices.com.my