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Safeguard Global - Deck For Mercer Reps
- 1. A business ofMarsh McLennan welcome to brighter Safeguard Global Overview
- 2. Home | Safeguard| Work in any way| Workday | Governance| Demonstration | Summary 1 Agenda 2 Safeguard Global Overview 3 Global Unity Demonstration Work in Anyway Mercer and Workday Partnership 4 5 Service Model & Governance
- 3. A business ofMarsh McLennan welcome to brighter Work in any way flexibility
- 4. Copyright © 2022Mercer (US) Inc. All rights reserved. A business of Marsh McLennan Our Philosophy is to drive long-term growth through constant innovation in global workforce deployment. Safeguard Global At-a-Glance: Founded 2008 Industry Leading Tech & Service GMP & GEO Countries Coverage 179+ Capability # of local markets 25+ Client Experience 80%+ Favorability Guardians 1000+ Total Customers 1350+ Equipping organizations with the technology, local expertise, and service to adapt to an ever-shifting global market
- 5. Copyright © 2022Mercer (US) Inc. All rights reserved. A business of Marsh McLennan Safeguard Global Differentiators Technology Global and local solutions makes us more than just an aggregator Managed Services Flexibility Leverage technology and integrations to standardize processes and create efficiencies globally. Delivering fully compliant global payroll in 120 Countries today We “Manage” global payroll. From 3 employees in a new country where you have no legal entity to fully managed global payroll for over 1000+ employees.
- 6. Copyright © 2022Mercer (US) Inc. All rights reserved. A business of Marsh McLennan 6 Safeguard Local Processing Teams Safeguard Regional Center Safeguard Global Headquarters Global HQ – Austin, TX Safeguard Local Teams: • US, UK, France, Spain, Mexico, Hungary, Portugal, Italy, Germany, Moldova, Greece, Switzerland, UAE, Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, India, Hong Kong, Singapore, Australia Safeguard Global Footprint Regional Service Centers: • Mexico City, MX • Raleigh, North Carolina, USA • Sandbach, UK • Budapest, HU • Gurgaon, IN
- 7. Copyright © 2022Mercer (US) Inc. All rights reserved. A business of Marsh McLennan PECI (Payroll) ExPR (Payroll) Global Pay Slips Workday Time GL | Workday Financials Workday to Safeguard Safeguard to Workday Pre-Built | Certified Integrations External Payroll Results Payroll Effective Change Input
- 8. Copyright © 2022Mercer (US) Inc. All rights reserved. A business of Marsh McLennan Safeguard Solutions Global Managed Payroll Local Market Payroll Global Employer of Record Global Managed Payroll Multi-country populations of varying sizes consolidated into a global payroll model Fully integrated with a single point of truth for HR/Payroll data. Process and compliance transparency. Local Market Payroll Can be rapidly deployed, standalone solution where integration with global HCM is not required . Global Employer of Record Small populations in locations where you do not have a legal entity Comprehensive services provided as part of the solution Single country solution where you have a legal entity
- 9. Copyright © 2022Mercer (US) Inc. All rights reserved. A business of Marsh McLennan Safeguard + Workday Maximize your investment
- 10. Copyright © 2022Mercer (US) Inc. All rights reserved. A business of Marsh McLennan SHARED CUSTOMERS Global Payroll Cloud (GPC) Partner Since 2010, Safeguard Global has been a dedicated and exclusive Workday global payroll partner, the first to build and maintain certified integrations to drive unparalleled customer value and experience JOINT CUSTOMERS EARNED CREDENTIALS CERTIFIED COUNTRIES CERTIFIED INTEGRATIONS • PECI Integrations • Workday Payslips- API • Workday Time Tracking • Workday Accounting Journal- FINS • EXPR - Payroll Results in Workday Certified Workday integrations 125 countries 110+ 10
- 11. Copyright © 2022Mercer (US) Inc. All rights reserved. A business of Marsh McLennan ~90k Safeguard + Workday ~110 ~11 ~870 Years of partnering on Global Payroll Integrations Payslips per month produced through Workday integrations Payrolls processed via Workday Integrations Workday + Safeguard clients
- 12. A business ofMarsh McLennan welcome to brighter Service Model and Governance
- 13. Copyright © 2022Mercer (US) Inc. All rights reserved. A business of Marsh McLennan Confidential—For Internal Use Only 13 Effectiveness in accessing the right expertise: SERVICE MODEL S A F E G U A R D G L O B A L GOVERNANCE Global Consistency Uniform org structure Common tracking tools & KPI’s Consistent processes SUPPORT Regionally Tailored Local time zone coverage ICP and Local Market alignment Localized knowledge Local Teams Regional Teams Global Leader International Payroll Specialists Payroll Ops Mrg. Payroll Team Lead Global Service Delivery Manager SAFEGUARD REGIONAL SERVICE CENTERS US, Mexico, UK, Hungary, India
- 14. Copyright © 2022Mercer (US) Inc. All rights reserved. A business of Marsh McLennan Confidential—For Internal Use Only 14 Global Unity Time & Attendance Salary/ Hourly rates Travel & Expenses Bonus/ Commissions Regardless of the number of data sources, or whether you input via integration, uploads, or manual entry, your payroll elements are added to Global. General Ledger Output Pay slips Payroll Payroll Reporting Global Unity Analytics Global Payroll Reports V A L I D A T I O N V A L I D A T I O N Safeguard Global provides compliant payroll, as well as an employee portal, workforce business intelligence, and the data you need to keep your HR and Finance records up to date.
- 15. Copyright © 2022Mercer (US) Inc. All rights reserved. A business of Marsh McLennan Global Unity Technology Demonstration
- 16. 16 Confidential—Internal Use Only Home| Safeguard | Work in any way| Workday | Governance| Demonstration | Summary Workday & Safeguard Global Customers +
- 17. A business ofMarsh McLennan welcome to brighter Wrap Up Questions
Editor's Notes
- #2 Julia
- #4 Mike
- #5 Julia We have been in business focused on global payroll for over 13 years. In this time we have grown to over 25 local markts and 1000 guardians. With capabilities in over 179 countries – - What's important about that is the makeup of our employee base 80% dedicated to service delivery. majority of these employees are international payroll specialist, service deliver managers, customer success managers. These critical components that make up your experience as a customer of safeguards. Our 5 service centers were implemented specifically to follow the sun so not only do you have expertise to contact, but you can contact them anytime day or night. at any point that you might be working. -We were Built for purpose & We built out global platform to encompass both of our leading solutions. GMP & GEO geo model. which is like a PEO for clients looking to expand into new countries and don’t necessarily have entities setup yet. Safeguard would be able to quickly hire employees for you to help you get into that region quicker and manage compliance around local laws for you. Definitely something we can discuss more with you since in growth mode and rapidly expanding globally. - The best part is the Global managed payroll which we are discussing today – and the Global employment outsourcing is one the SAME PLATFORM – global unity. Our Biggest Differentiator: We do more. Fully Connected solution that is Fully supported. Continuity in our model. Consistent data flow and we own all data validation. We manage all and own process entirely. Other providers in this industry Send element of data validation to client to own. Puts risk and responsibility back on you as client. Safeguard does not classify this as a fully managed solution. Grateful we have the additional offices & customer support and can fully manage your global payroll. Vision for the future Become a direct payroll provider in more countries: best in market customer service is our no. 1 goal,. We’ll continue to invest in local entities, so you gain faster payroll processing and improved accuracy, no matter where the payroll is run. Make advancement to our payroll technology: We’ll continue to add new workforce management features to our payroll platform, Global Unity, so you have the tools you need to quickly respond to a fluctuating global workforce.
- #6 Julia Technology see today – this is a given. We stack our against anyone elses. PLATFORM Global Unity We pride ourselves on our partnership with workday and the amount of certified integrations we have our Workday clients. You will hear a lot about these certified integrations today and the importance here we want to drive home to you is surrounding certified builds vs custom build integrations other providers offer for workday. The certified piece is important since these have been prebuilt /tested/ and most important are maintained by sg & wd. Meaning as WD continues to release updates in their software and system- these updates are also occurring in the integrations. Your team is not responsible for the upkeep of these integrations as you would be in a custom wd integration build. Fully managed service –We offer a fully managed payroll service. This means that should you want a truly hands-off managed payroll service, we can comply. We can manage global payrolls to the point that only data submission and required approvals are all that is needed from you. Several clients are more hands-on than this example, but we can offer a fully managed service to this degree, removing much of our clients' interaction with the payroll process if required. - Flexibility & Agility –we have our 2 solution offerings. We are structed to support and serve our client globally at any point of their companies growth. We have the flexibility to work in a fast changing environment whether you need to be in Germany in 3 weeks or you need payroll within a month and half in Austria – Safeguard is the provider to help companies do this with peace of mind and us managing all the compliance. GMP – global managed payroll that we are discussing today. In our GMP solution we have the ability to deliver global managed payroll services to your established entities.
- #7 Julia
- #8 Amanda & Tim Tim – Specific call out on the certified Integrations. Why Certified vs custom. . Time Tracking Customers using Workday Time Tracking (i.e. T&A) can leverage an integration to submit Time and Absence data to Safeguard ExPR (External Payroll Results) External Payroll results sends granular actual payroll results to Workday; Customers then build their own visualizations in their Workday tenant, powered by this data Payslips API Local, Statutory compliant, local language Payslips from the ICP viewable by employees in the “my Pay” section of Workday Accounting Journal Only applicable for Workday Financials Customers the Accounting Journal is a pre-packaged, certified integration to push payroll GL results file to Workday Financials
- #10 Amanda Safeguard has been a leader in the workday space for the last 10 years. We have more live functionality and certified countries. We focus on global payroll consolidation. Out of the 170+ countries we operate in today Safeguard has built pre-certified integrations 125 countries with workday. No other vendor has the variety or referenceablilty we have. Longest most experience and most reference case studies client testimonials specific to other workday customers. Our goal with every single workday client is to help them realize the true ROI of their investment into workday and not have just serve as a system of record – but bring it to life as a system of engagement. That what we look forward to showing you today.
- #11 Amanda -Our dedication to Workday extends way past our 11 years of partnership, past our 110+ shared customers, way past our 125 live certified integrations countries and way past our Workday ‘Select Partner’ accreditation. We take Workday connectivity seriously being an early adopter and leader in CCTPP We were the first to here in space to align with Workday’s aggressive FINS stratgey and have completed Accounting Journal certified integrations -Along with Time, Tracking, EXPR and Workday Pay slips -Safeguard are the only Workday GPC partner to have an exclusive and dedicated Workday strategy. And we always have- since 2010, 11 years ago.
- #12 Amanda
- #14 Global Managed Client Service Structure first so you understand how your team will function administratively before diving into the tech. The objective is to support our clients as they grow and as your needs change. Starting at the top you will see our client service structure entails a Global Service Delivery Manager, regional client Service Centers; and Local payroll operations. All tied together by a detailed quality program built around pre-determined Key Performance Metrics (KPIs) and documented query and escalation processes. In our service model Your team will be assigned a single point of contact who is your global service delivery manager that will work with you globally. They will be your Direct contact for global service and change management requests Our support model is to provide you with a follow the sun customer service approach through our Regional customer service centers; located in the UK, India, Hungary, Mexico , and USA. These will provide your regional teams the regional operations support they need Your team will have an assigned a small service team per regional service center. composed of Payroll ops mrgs, payroll team leaders, and international payroll specialist. The service center team is responsible for all regional countries payrolls and service queries. This will be the specific small team whom you interact with for all queries – for Day to day payroll operations, monitoring accuracy, etc. All regional customer service centers are tied together using the CRM solution Zen Desk. Now, When and where it is required, Safeguard will provide direct local support to our customers if needed, but coordinated by Safeguard. The nature of the service and support clients receive is globally consistent (one contract, one SLA) however in-line with the local statutory and in country practices. This delivers a truly global service to our clients. With our service model you will experience globally consistent KPIs and consistent processes with Regionally tailored service with local time zone coverage. (Incase of Questions one of our centers is a 24/5 if there was an occurrence and urgent need at one of your locations we would ensure the request gets handled.) following ratings: Critical: 2 hours Urgent: 4 hours Normal: 8 hours Non-Urgent: 8 hours Global Service Delivery Manager Aligned To: Pure Storage Governance Team Key Responsibilities: Life-cycle support Escalation resolution Performance tracking Direct contact for global service and change management requests Service Review (monthly/quarterly) KPI measures and performance Business update: Safeguard and Client Major upcoming operational activities Major upcoming strategic activities Project Updates & Vendor Management Payroll ops mrg & payroll team leads Aligned To: Pure Storage Regional & Local Teams Key Responsibilities: Proactive services (eg: Validation) Handling client queries Case management Local Expert coordination Regional operations oversight Monthly performance monitoring SLA / KPI Review of previous month* Review upcoming activities for next month Track progress against work plan Regional escalation, as required Root cause analysis and remediation Local Experts Aligned To: Safeguard International Payroll Specialists Key Responsibilities: Supporting case resolution Addressing complex local queries Supporting additional service requirements Day-to-day payroll operations Oversee end-to-end payroll process Monitor payroll schedule and accuracy Ensure employees and third parties are paid on time and accurately Identify and resolve issues / risks Global Managed Client Service Structure first so you understand how your team will function administratively before diving into the tech. The objective is to support our clients as they grow and as your needs change Starting at the top you will see our client service structure entails a Global Service Delivery Manager, regional client Service Centers; and Local payroll operations. All tied together by a detailed quality program built around pre-determined Key Performance Metrics (KPIs) and documented query and escalation processes. In our service model Your team will be assigned a single point of contact who is your global service delivery manager that will work with you globally. They will be your Direct contact for global service and change management requests As stated earlier the support model is to provide you with a follow the sun customer service approach through our Regional customer service centers; located in the UK, India, Hungary, Mexico , and USA. These will provide your regional teams the regional operations support they need Your team will have an assigned a small service team per regional service center composed of Payroll ops mrgs, payroll team leaders, and international payroll specialist all depending on where you are located around the globe. The service center team is responsible for all regional countries payrolls and service queries. This will be the specific small team whom you interact with for all queries – for Day to day payroll operations, monitoring accuracy, etc. All regional customer service centers are tied together using the CRM solution Zen Desk. Now, When and where it is required, Safeguard will provide direct local support to our customers if needed, but coordinated by Safeguard. The nature of the service and support clients receive is globally consistent (one contract, one SLA) however in-line with the local statutory and in country practices. This delivers a truly global service to our clients. As a client you experience Globally consistent & Regionally tailored Service Global Consistency Uniform org structure Common tracking tools & KPI’s Consistent processes Regionally Tailored Local time zone coverage ICP and Local Market alignment Localized knowledge (Incase of Questions one of our centers is a 24/5 if there was an occurrence and urgent need at one of your locations we would ensure the request gets handled.) following ratings: Critical: 2 hours Urgent: 4 hours Normal: 8 hours Non-Urgent: 8 hours
- #15 Tim Managed model Regardless of the number of data sources, or whether you input via integration, uploads, or manual entry, your payroll elements are added to Unity. Safeguard Global provides compliant payroll, as well as an employee portal, workforce business intelligence, and the data you need to keep your HR and Finance records up to date. doesn’t matter what info/data, what source, etc; we put into the cloud and report is clean and easy At the core it is having a single global platform, which we call Global Unity. Global Unity gives us the framework within which to flex to the needs of your business. It gives us both the foundations in a totally accessible, easy to interpret, crystal clear, way to enable both parties to focus on the wider changes required to see results.