Russ Basiura My slides from Empowering First Line Remote Workers with Microsoft Teams

1. MICROSOFT 365
Virtual MARATHON
May 27 & 28, 2020
36 hours / 2 days
Empowering First Line Remote Workers
Teams gives Firstline Workers in your organization the tools they need to communicate and collaborate effectively and do their best work.
Russ Basiura
https://linkedin.com/in/russbasiura
@RussBasiura
Broughtto youby:
TheGlobalMicrosoft Community&
M365Conf.com | #M365CONF
#M365VM
M365VirtualMarathon.com

2. MICROSOFT 365
Virtual MARATHON
May 27 & 28, 2020
36 hours / 2 days
Mark Your Calendars:
March 23-25, 2021, MGM Grand Resort
Las Vegas, Nevada, USA
M365Conf.com
#M365CONF
TheSharePoint Conferenceis nowTheMicrosoft 365 CollaborationConference
#M365VM
M365VirtualMarathon.com
Broughtto youby:
TheGlobalMicrosoft Community&
M365Conf.com | #M365CONF

3. Thank you to all our generous sponsors

4. Russ Basiura
Broughtto youby:
TheGlobalMicrosoft Community&
M365Conf.com | #M365CONF
#M365VM
M365VirtualMarathon.com
Founder & CEO, Accel365, Consultant, background is SharePoint
20 years experience with mid-size and enterprise companies
10 years growing Microsoft Gold Certified Partner
8 years running Philadelphia SharePoint User Group
SharePoint Saturday and SharePoint Conference Speaker
Author – Security and .Net Development Books
5 years Working From Home

5. • Firstline Worker Features
• Shifts
• Future
Agenda
Broughtto youby:
TheGlobalMicrosoft Community&
M365Conf.com | #M365CONF
#M365VM
M365VirtualMarathon.com

6. May 27 & 28, 2020
Name Surname | EN
#M365VM
What is a First Line Remote Worker?
 First to engage with customers
 First to represent a companies brand
 First to perform services
 First with products and operations
 Anyone that clocks in or clocks out
 One of the biggest pain points is managing shifts and schedules

7. First Line Worker Examples
 Fast Food Workers
 Restaurant Servers
 Sales associates in Retail stores
 Factory workers on Factory floors
 Teachers
 Construction Workers
 Police Officers and Firefighters
 Doctors / Nurses

8. 2 Billion First Line Remote Workers Worldwide<
<
<
<

9. May 27 & 28, 2020
Name Surname | EN
#M365VM
Microsoft 365 Firstline Worker Features
 Walkie Talkie in Teams
 Tasks targeting, publishing and reporting
 Workforce Management Integrations
 SMS Signin
 Shared Device Sign Out
 Off Shift Access Controls for the Teams app
 Delegated User Management
 Inbound Provisioning from SAP SuccessFactors to Azure AD

10. May 27 & 28, 2020
Name Surname | EN
#M365VM
4 Key Pillars of Microsoft Teams for First Line Workers (FLW)
 Communication
 Access to documents
 Access to Industry Apps
 Scheduling

11. May 27 & 28, 2020
Name Surname | EN
#M365VM
Shifts for First Line Workers (FLW)
 Shift scheduling is critical to first line workers (FLW)
 FLW are heavily dependent upon schedules
 FLW can easily review schedules from their mobile device
 FLW can submit Time Off Requests
 FLW can use Time Clock to clock in / out
 FLW can view and request open shifts on the schedule

12. May 27 & 28, 2020
Name Surname | EN
#M365VM
Shifts - Managers
 Managers can Copy and Paste Shifts
 Mangers can Copy schedules
 Managers can easily plan and distribute shifts
 Managers can import / export schedules from/to Excel
 Managers can approve or decline time off requests
 Managers can add / edit Day notes
 Schedules can be saved to a PDF

13. May 27 & 28, 2020
Name Surname | EN
#M365VM
Time Clock
 Time tracking made simple and sweet
 Mobile clock in and out - Simple and fast - convenient time tracking.
 Employee time reports - Export employee clock times and scheduled shifts.
 Location detection - Rest assured that people are where they need to be. It's all
in their time report.

14. May 27 & 28, 2020
Name Surname | EN
#M365VM
Shifts Demo

15. May 27 & 28, 2020
Name Surname | EN
#M365VM
Mobile
 Request Time Off
 Request Sift Swap or Offer Shift
 View Open Shifts
 Time Clock

16. May 27 & 28, 2020
Name Surname | EN
#M365VM
Demo – Teams / Shifts Mobile Client
 Request Time Off
 Request Sift Swap or Offer Shift
 View Open Shifts
 Time Clock

17. May 27 & 28, 2020
Name Surname | EN
#M365VM
Demo – Teams / Shifts Mobile Client
 Request Time Off
 Request Sift Swap or Offer Shift
 View Open Shifts
 Time Clock

18. May 27 & 28, 2020
Name Surname | EN
#M365VM
Demo – Teams / Shifts Mobile Client
 Request Time Off
 Request Sift Swap or Offer Shift
 View Open Shifts
 Time Clock

19. May 27 & 28, 2020
Name Surname | EN
#M365VM
Demo – Teams / Shifts Mobile Client
 Request Time Off
 Request Sift Swap or Offer Shift
 View Open Shifts
 Time Clock

20. May 27 & 28, 2020
Name Surname | EN
#M365VM
Demo – Teams / Shifts Mobile Client
 Request Time Off
 Request Sift Swap or Offer Shift
 View Open Shifts
 Time Clock

21. May 27 & 28, 2020
Name Surname | EN
#M365VM
Demo – Teams / Shifts Mobile Client
 Request Time Off
 Request Sift Swap or Offer Shift
 View Open Shifts
 Time Clock

22. May 27 & 28, 2020
Name Surname | EN
#M365VM
Demo – Teams / Shifts Mobile Client
 Request Time Off
 Request Sift Swap or Offer Shift
 View Open Shifts
 Time Clock

23. May 27 & 28, 2020
Name Surname | EN
#M365VM
Demo – Teams / Shifts Mobile Client
 Request Time Off
 Request Sift Swap or Offer Shift
 View Open Shifts
 Time Clock

24. May 27 & 28, 2020
Name Surname | EN
#M365VM
Demo – Teams / Shifts Mobile Client
 Request Time Off
 Request Sift Swap or Offer Shift
 View Open Shifts
 Time Clock

25. May 27 & 28, 2020
Name Surname | EN
#M365VM
Demo – Teams / Shifts Mobile Client
 Request Time Off
 Request Sift Swap or Offer Shift
 View Open Shifts
 Time Clock

26. May 27 & 28, 2020
Name Surname | EN
#M365VM
Future
 Messaging actions for mobile – coming soon
 Personal apps available on mobile – coming soon
 Delete / Remove Shifts Schedule for a Team
 Reoccurring Shifts (workarounds available now)
 Outlook Calendar integration
 Adding Shifts as a team tab
 Allow non-owner to manage shifts

27. May 27 & 28, 2020
Name Surname | EN
#M365VM
Driving User Adoption for First Line Workers
 Focus on mobile capabilities
 Spoon feed with daily practical tips
 Provide video based training resources
 Provide remotely accessible knowledge base
 Provide online forum where they can get assistance from Champions

28. Resources
• FLW Quickstart Guide - https://docs.microsoft.com/en-
us/microsoftteams/firstline-workers-quickstart
• Shifts for Teams - https://docs.microsoft.com/en-
us/microsoftteams/expand-teams-across-your-org/shifts-
for-teams-landing-page
• What’s New in Microsoft Teams from Build 2020 -
https://developer.microsoft.com/en-us/microsoft-
teams/blogs/whats-new-in-the-microsoft-teams-platform-
microsoft-build-2020/

29. MICROSOFT 365
Virtual MARATHON
May 27 & 28, 2020
36 hours / 2 days
THANK YOU FOR JOINING US!
DO YOU HAVE ANY QUESTIONS?
Broughtto youby:
TheGlobalMicrosoft Community&
M365Conf.com | #M365CONF
#M365VM
M365VirtualMarathon.com
Russ Basiura
Linkedin.com/in/russbasiura
@russbasiura
https://bit.ly/2YvgYfK

30. MICROSOFT 365
Virtual MARATHON
May 27 & 28, 2020
36 hours / 2 days
THANK YOU FOR JOINING US!
THE SESSION WILL BEGIN SHORTLY
USE THE Q&A PANEL TO ASK ANY QUESTIONS?
Speaker feedback
https://bit.ly/M365VMSpeakerFeedback
Event feedback
https://bit.ly/M365VMFeedback

31.  Visit the Vendors Booth, Sessions and Watch the Videos
 Submit Your Answers to Enter the Raffle
 You need at least 5 correct answers then submit for a chance to win one of 3
(One in each Americas, APAC, EMEA)
ARE YOU READY FOR A RAFFLE?
We are giving away 3 Oculus Quest All In One!
https://bit.ly/m365raffle

32. CONSIDER DONATING TO THE FOLLOWING CHARITY RELIEF FUNDS:
UNITED WAY OR INTERNATIONAL MEDICAL CORPS
THANK YOU FOR JOINING US!
10% OF FUNDS FROM SPONSORS GO TO SUPPORT COMMUNITY RELIEF
United Way: https://give.uwkc.org/M365VM
International Medical Corps: https://bit.ly/MedicalCorpsFund

33. MICROSOFT 365
Virtual MARATHON
May 27 & 28, 2020
36 hours / 2 days
THANK YOU FOR JOINING US!
THE SESSION WILL BEGIN SHORTLY
USE THE Q&A PANEL TO ASK ANY QUESTIONS?
Speaker feedback
https://bit.ly/M365VMSpeakerFeedback
Event feedback
https://bit.ly/M365VMFeedback

34. Thank you!!