The document provides an overview of the Right to Service Act in Kerala. It discusses that the Act: 1) Received assent from the Governor on August 4, 2012 and was published in the gazette on August 6, 2012. 2) Contains 12 sections and provides for three levels of redressal to ensure timely delivery of government services. 3) Aims to provide time-bound delivery of public services, hold errant officials accountable for delays, and increase transparency and accountability in government.

1. WELCOME
RIGHT TO SERVICE
Presentation by
G. SREEKUMARAN
Advocate, Service Consultant &
MANAGEMENT TRAINER
Mob 9400328063
(Formerly Secretary, KSEB,
Secretary, State Information Commission
Associate Fellow, Institute of Mgt in Govt
Addl Secretary to Govt, Home Dept)

2. RIGHT TO SERVICE
 RECEIVED ASSENT OF GOVERNOR
ON 4-8-2012
 PUBLISHED IN THE GAZETTE DATED
6-8-2012
 CONTAINS 12 SECTIONS
 THREE LEVELS OF REDRESSAL
 ENSURES DELIVERY OF SERVICE
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3. People's Magna Carta
 Right to Service Act –
People's Magna Carta:
Kerala CM Oommen Chandy
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4. 12/15/12 ADV. G. SREEKUMARAN 4 9400

5. Government service is not charity
It is the right of each and every citizen
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6. Right to service- aims
 time bound delivery of services for
various public services rendered by the
Government to citizen and
 provides mechanism for punishing the
errant public servant who is deficient in
providing the service stipulated under
the statute

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7. AIM
 Right to Service legislation are meant to
reduce corruption among the
government officials and
 to increase transparency and public
accountability
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8.  Madhya Pradesh became the first State
in India to enact Right to Service Act on
18 August, 2010
 Bihar was the second to enact this bill on
25th July 2012
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9. 12/15/12 ADV. G. SREEKUMARAN 9 9400

10. RIGHT TO SERVICE
PARADIGM SHIFT
 An act which will be implemented by the
people and acted upon by the
government
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11. Preamble
PROVIDE FOR DELIVERY OF
SERVICE
TO THE GENERAL PUBLIC
WITHIN STIPULATED TIME LIMIT
Right to Service Act

12. What is Right to obtain Service?(S.4)
 Any service to be provided under the
provisions of any law for the time being
in force
 In other words, it is
 THE RIGHT OF THE CITIZEN
 TO HAVE THE SERVICE TO BE
PROVIDED BY DESIGNATED
OFFICER within the stipulated time limit
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13. Goal
 The Act will give every eligible person
the right to obtain government services
within a stipulated time-frame.
.
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14.  It provides for effective, time-bound
redressal of grievances of citizens,
delivery of services to the public and
making government servants liable in
case of default
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15. Answerability of Public servants
 The Act will provide a system wherein
the public can make government
servants answerable in terms of their
functions, duties, commitments and
obligations.
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16. WHO IS DESIGNATED
OFFICER?
 DESIGNATED OFFICER IS
 AN OFFICER DESIGNATED FOR PROVIDING
ANY SERVICE UNDER THE ACT (s.2(a)
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17. Who is eligible person (S.2(b)
A person who is eligible for the service
notified under S.3 in the official
gazette
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18. What is service? (S.3(g)
 Any service to be provided
 Under provisions of any law in force
 Or as per Govt orders
 To the general public
 By Govt Deptts or LSG Institution or PSU or
statutory body notified under S.3
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19. Services available
 Thirteen government services and
 nine services related to the Police
Department
 will come under the purview of the
legislation in the first phase.
 Services including that of Chief
Minister’s office and the offices of other
ministers will be brought within the ambit
of the law later
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20. STIPULATED TIME LIMIT (2(i)
 Maximum time limit notified u/s 3
 to provide a service
 By the designated officer
 Or dispose of an application for such
service
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21. Power to notify services, stipulated
time limit, designated officer, etc. (S.3)
 Every Govt Deptt / HOD / LSGI /
Statutory Body shall notify in Gazette
Within six months
 The services rendered by each of them
 Designated officer
 First appellate authority
 Second appellate authority
 Stipulated time limit
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22. SERVICES UNDER THE ACT
h and death
Residence cert income ration cards
ertificates
nomination Land
SERVICES Water
of caste records SERVICES
Voters connection
card
Police
intervention
in grievous electricity post-mortem
domicile
crimes connection report
releasing Receipts
of vehicles Passport FIR copy for police
under verification complaints
custody.
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23. Time limit
 Providing of notified service – 30 days (S.5)
 Or reject the application with
sound reasons – 30 days
 Filing of First appeal by citizen – 30 days
from the date of receipt of rejection (S.6)
 disposal of First appeal by AA - 30 days
 Filing of second appeal to II AA – 60 days
 Disposal of 2nd appeal – 60 days
 Disposal either reject appeal with sound
reasons or direct DO to provide service
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24. Powers of 2nd AA S.6(6)
 Where 2nd AA finds that there no
sufficient reason for not giving service
within the stipulated time limit, he may
 Direct
to provide service
 Impose penalty under S.8
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25. DO does not comply direction of I AA
 Where the DO does not comply with
direction of I AA (u/s s6(2).
 Aggrieved person can file application to 2 nd
AA
 2nd AA shall dispose of it as if it is II Appeal
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26. DO does not comply direction of II AA
 Where the DO does not comply with
direction of II AA (u/s s6(5).
 Aggrieved person can file application to 2 nd
AA
 2nd AA shall dispose of it as if it is II Appeal
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27. Powers of Ist and II AAs S.7
 Shallhave the powers of a Civil Court
 Require production and inspection of
documents
 Issue summons to DO and appellant
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28. Penalty (S.8)
 II AA can impose fine on DO
 For failure to provide service without
sufficient and reasonable cause
 MinimumRs.500
 Maximum Rs.5000 in each case
 Caused delay in providing service
 Rs.250per day
 Maximum Rs.5000 in each case
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29. Penalty S.8(2)
 II AA can impose fine one Ist AA
 Failed to decide the appeal within 30 days
without sufficient and reasonable cause
 MinimumRs.500
 Maximum Rs.5000 per case
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30. Recommendation for Disciplinary action
 Where DO or I AA failed to discharge the
duties assigned to him under this Act
 II AA may recommend for disciplinary action
under the service rules applicable to them
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31. Peculiarities in the Act
 Protection of action taken in good faith (S.9)
 Ist AA and II AA has the powers of Civil court
under CPC
 Bar of jurisdiction of civil courts (S.10)
 Penalty can be imposed on the DO or Ist AA
after giving reasonable opportunity of being
heard (Proviso to S.8(1) and 8(2)
 Principles of natural justice is ensured
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32. Who are the authorities under RTS Act?
Second Appellate Authority
First Appellate Authority
Designated Officer
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33. PROACTIVE APPROACH
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34. Service & Common Man
Proactive Disclosure
Before After
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35. Please come and enjoy!!!!!!
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36. Proactive Measures (S.3)
 Every public authority must publish within 180 days from the
enactment of the act (S.3)
 Particulars of services that will be rendered by each
 Notify the designated officer
 Notify the first appellate authority
 Notify the second appellate authority
 Stipulated time limit
 For providing services
 For filing and disposing petitions
Section 4(b)
 For filing and disposing Ist appeals
 For filing and disposing II appeals
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37. Ultimate goal
 Pillar of democracy
 Lead to Good Governance
 Reduce corruption by way of Transparency
in the Administration
 Ensure peoples participation
 Social Audit
 Will increase employment opportunities -
Poverty alleviation, improvement in quality
of life.
 Curb fatalism and blind faith
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38. Role model Karnataka
 A total of 151 services in 11 major government departments
(Commercial Taxes, Education, Food and Civil Supplies, Health
and Family Welfare, Home, Labour, Revenue , Transport and
Rural Development and Panchayat Raj) are covered by Sakala.
 The official website of Sakala: http://sakala.kar.nic.in provides a
tracking application by which the status of an application is
provided to citizens.[22] In case of any delay or default in
delivering the requested service, the applicant can seek
compensation at the rate of 20 per day of delay subject to a
maximum of 500 from the officer concerned. The system updates
the citizen on the progress of the service request through SMS to
the mobile number specified in the application.
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