RIGHT TO SERVICE ACT KERALA

India under British Rule
 It was a Police State.
 Generated Revenue for
Maintenance of Law and Order,
Execution of Law,
Foreign Affairs.
 People kept distance from the Govt.
P.A.Shanavas Khan 9847746218

FREE INDIA
 Indian Constitution secures all its citizens :
Justice, Equality, Liberty and Fraternity.
 Role changed from Police State to
Welfare State
 State’s important activity – Welfare of the
People
 Public in large depends Public Sectors for
better service.

PUBLIC SERVICE
 Service provided by the Govt. to People
living within its jurisdiction.
 In Democratic Nation – Certain services
should be available to all, regardless of
INCOME.
 Citizen focused service delivery–Basic
Principle
 Delivery of Service – expectations of the
Citizen.
 3 Essential aspects of Good Governance :
Transparency, Accountability and

FROM CHARTER TO GUARANTEE
 24.05.1997 Conference of CMs of various
State and UT.
 “Action Plan for Effective and Responsive
Govt.” at the Centre and State levels.
 Citizens Charter or Promises.
 Right to Services – Services Guaranteed.

IMPACT & OUTCOME OF RTS
 Right to Service Acts attempt to regulate
performance.
 Shift from ‘Governing for Regulation’ to
‘Governing for Results’.
 Accountability shortfalls are being identified
and dealt with.
 From Just Output to Actual Outcomes.

RTS REGIME IN INDIA
 Right to Service regime started in India around
2005-06 .
 Maharashtra passed ‘Prevention of Delay in
Discharge of Official Duty Act 2005’.
 Madhya Pradesh enacted Right to Service Act
on 18 August, 2010
 Recently ‘Haryana Right to Service Act 2014’.
 Almost 20 States have made rules.

RIGHT TO SERVICE - AIM
 To reduce corruption among the
government officials.
 To increase transparency and public
accountability.
 Time bound delivery of services to citizen.
 Provides mechanism for punishing the
errant Public servant.

 An act implemented by the people and acted
upon by the government
 Government service is not charity.
 It is the right of each and every citizen

Kerala state
right to service act
2012

KERALA STATE RIGHT TO SERVICE ACT 2012
Assent of the Governor - 4 August
2012.
Gazette Publication - 6 August 2012.
Act Contains 12 Sections.
3 Levels of Redressal.
Ensures Delivery of Services.

PEOPLE'S MAGNA CARTA
 Right to Service Act – People's Magna
Carta
Kerala CM : Oommen Chandy

PREAMBLE
To Provide for the Delivery of Services
To the General Public
Within the Stipulated Time Limit

RIGHT TO SERVICE
1. An Eligible Person
2. Right to obtain Service
3. Within the time stipulated time limit
Sec. 2
(f)

1. ELIGIBLE PERSON
A Person
Eligible for Services
Services notified u/s.3
Sec. 2
(b)

2. RIGHT TO OBTAIN SERVICE
Every Eligible Person
Right to obtain Services notified u/s.3
Within the Stipulated Time Limit
Sec. 4

3. STIPULATED TIME LIMIT
Maximum Time Limit
Notified u/s.3
To provide Service or to dispose an
Appli.
Sec. 2 (i)
By the Designated Officer

DESIGNATED OFFICER
An Officer
Designated u/s.3
For Providing the Services
Sec. 2
(a)
As per the Provisions of this Act

SERVICE
Any service to be provided
Under the provisions of any Law or
G.O
To General Public
Sec. 2
(g)
By any Dept. / LSGI / Public Sector
Undertaking / Statutory Body
As notified u/s.3

POWER TO NOTIFY
Every Dept. / LSGI / Statutory Body
Within 6 Months
Notify in the Gazatte
Sec. 3

POWER TO NOTIFY
1. Services which will be rendered
2. The Designated Officers
3. The First Appellate Authority
Sec. 3
4. The Second Appellate Authority
5. The stipulated time limit

DUTIES OF THE DESIGNATED OFFICER
1. Receive the Application
2. Authorize Subordinate Officer for
receiving application (Rule 3)
Sec. 5
4. Authorized Officer can acknowledge the
receipt of the Application (Rule 3)
3. Acknowledge the receipt of the
Application – Form 1 (Rule 4)

5. Provide Service or Reject within the Time
Limit
6. In case of Rejection, Reason in writing
7. Stipulated time start from the date of
receipt
Sec. 5
8. Documents not attached – mention in
Acknowledgement. (Rule 4)

9. Public Holiday will be excluded from the
Stipulated Time Limit (Rule 5)
10. Display of Information on the Notice
Board (Rule 6)
11. Maintenance of Register in Form IV
(Rule 12)
Sec. 5

APPEAL – FIRST APPELLATE AUTHORITY
1. An Aggrieved Person
2. Either on rejection or on expiring of
Stipulated Time Limit
Sec. 6
4. Delayed Appeal can be admitted if the
FAA is satisfied
3. File an Appeal within 30 Days from the
date of above

5. Appeal in Form II or in any other format
(Rule 9)
6. Documents to be enclosed with the appeal
(Rule 10)
Sec. 6
7. Exemption in payment of Appeal Fee (Rule
8)

8. FAA – Dispose appeal within a period
equivalent to that of stipulated time limit
9. FAA – Direct the DO to provide the
service
Sec. 6
10. FAA – Reject the Appeal
11. FAA – Powers of the Civil Court. (Sec.7)

12. FAA – Appeal Order in writing (Rule 11)
13. FAA – Copy of the Order to the Appellant &
D.O (r.11)
Sec. 6
14. FAA – Maintenance of Register in Form IV
(Rule 12)

APPEAL – SECOND APPELLATE AUTHORITY
1. An Aggrieved Person – decision of FAA
2. Either on rejection or non comply of FAA
order
Sec. 6
4. Delayed Appeal can be admitted if the
SAA is satisfied
3. File 2nd Appeal within 60 Days from the
date of the above

5. 2nd Appeal in Form III or in any other format
(Rule 9)
6. Documents to be enclosed with the appeal
(Rule 10)
Sec. 6
7. Exemption in payment of Appeal Fee (Rule
8)

8. SAA – Dispose appeal within a period
equivalent to that of stipulated time limit
9. SAA – Direct the DO to provide the
service
Sec. 6
10. SAA – Reject the Appeal

11. SAA – Finds no sufficient reason for not
giving service
12. SAA – Non compliance of SAA order
Sec. 6
13. SAA – Powers of Civil Court. (Sec.7)

PENALTY – SECOND APPELLATE AUTHORITY
14. Not giving service – Fine Rs.500 to
Rs.5000
15. Delay in providing service – Rs.250/day –
Rs.5000
Sec. 8
16. FAA failed to decide within the time
limit – Rs.500 to Rs.5000
17. Disciplinary Action against D.O & F.A.A

18. SAA – Appeal Order in writing (Rule 11)
20. SAA – Copy of the Order to the Appellant, D.O &
FAA (r.11)
Sec. 6
22. FAA – Maintenance of Register in Form IV
(Rule 12)
21. SAA – Imposition of Fine /
Recommendation of Disciplinary Action
(Rule 11)
19. SAA – Amendment in the order of the FAA
(r.11)

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RIGHT TO SERVICE ACT KERALA

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