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· Résumé or CV on file
· CUR/516: - Week 8: Signature Assignment: Instructional Plan
& Presentation
· Feedback for student
· 3/24/20, 9:23 PM
· Nasser, you have some instructional components within your
training plan. Unfortunately, the plan lacks detail and specific
materials you would use to implement this plan. You could
strengthen your plan by including the specific communication
plan, assessment tools, and evaluation rubrics that you would
use with the students. You mentioned generalities of
instruction, but you did not include the specifics of how
instruction would be implemented. What does "Pragmatic
practices on basic principles of engineering statics" mean? How
is this taught? What does this look like? Your assessment
should be presented. For example, you noted that "Theoretical
studies to be evaluate through continuous assessment exams
(CAT) which should be administered twice in a semester.." You
should include the specific exam with your plan. These items
could be created and included, to strengthen your overall
training presentation
Your Score
187.5/ 250· Part I
18% of total grade
33.75· Part II
18% of total grade
33.75· Part III
18% of total grade
33.75· Part IV
18% of total grade
33.75· Presentation
18% of total grade
33.75· Quality of Written Communication
5% of total grade
9.38· Use of APA Format and Style
5% of total grade
9.38
· CUR/528: Wk 4 - Signature Assignment: Planning a Needs
Assessment
· Feedback for student
· 7/25/20, 12:00 PM
· Thank you for your timely and very detailed submission,
Nasser. Apart from the occasional misstep in mechanic,s and
they didn't interfere with the readability or flow of the project,
it was cogent and well considered. Nicely done! Please see the
college-designed rubric for specific
Your Score
234/ 240· Needs Assessment Preparation
30% of total grade
72· Methodology
30% of total grade
72· Instrument
30% of total grade
72· Quality of Written Communication
5% of total grade
9· Use of APA Format/Style
5% of total grade
9
· CUR/532: Wk 6 – Signature Assignment: Facilitator Training
Program
Your Score
200/ 200· Part I: Vital Information in the Facilitator Training
20% of total grade
40· Part II: Facilitator Skills and Instructional Materials
20% of total grade
40· Part III: Technology Tools
20% of total grade
40· Part IV: Issues and Classroom Management
20% of total grade
40· Quality of written communication
10% of total grade
20· Use of APA format/style
10% of total grade
20
· AET/560: Wk 6 - Signature Assignment: Change Process
Communications Plan
Your Score
118.5/ 120· Communication Plan
30% of total grade
36· Content of Initial Communication
30% of total grade
36· Presentation
30% of total grade
36· Quality of Written Communication
5% of total grade
6· Use of APA Format/Style
5% of total grade
4.5
· AET/562: - Wk 6 Signature Assignment: - Digital
Presentation· Web Page Organization and Design
30% of total grade· Web Page Navigation and Functionality
30% of total grade· Presentation of Web Page
30% of total grade· Quality of Written Communica tion
10% of total grade
·
· AET/570: - Wk 6 - Signature Assignment: Training Program
Plan
Engineering mechanics-statics instructional plan
Name
University
DATE
Overview of Engineering mechanics-statics
This course is meant to introduce students to principles of
equilibrium of forces by studying distribution of forces in
members of a body using Newton’s laws of motion.
Free body diagrams are drawn and forces involved are analyzed
to establish their magnitudes and directions.
Examples of bodies analyzed include; shear, bending moments
of forces and truss analysis.
This unit is meant to introduce engineering students to
equilibrium of forces by drawing of free body diagrams and
analyzing involved forces.
2
1. Institutional strategies
Institutional strategies are modes in which university goals for
the unit are achieved.
Academic resources should be as per the instructors direction.
Each lesson is designed to last three hours for theoretical work.
Practical exercises are required to be done every w eek for two
hours.
Academic goals of university programs are guided by course
prescriptions under the leadership of concern lecturer as per set
objectives for the unit.
3
Continuation……..
Engineering students have to adhere to the laid down course
outline.
The unit is to last for one semester during the first year
Course unit is meant for undergraduate mechanical engineering
students
It’s provided that mechanical engineering students should
adhere to laid out university provision during the course. The
course is meant to last for one semester in the first year.
4
Course
To introduce engineering students to general principles of
equilibrium of forces that are fundamental in engineering
design.
To show basic applications of design fundamentals in designing
structures.
Course objectives is meant to introduce students to distribution
of forces in free body diagrams.
5
2. Course objectives
To introduce mechanical engineering students to equilibrium of
forces in bodies using Newton’s laws of motion.
To illustrate application of forces to trusses and shearing
moments of forces.
Illustrate distribution of forces in free body diagrams.
Course objectives are meant to guide lecturers and students on
concept learning and time durations to acquire information.
Objective are also meant to keep students in check as per set
obligations for the unit.
6
Continuation
The primary objective of engineering mechanics-statics is to
enable students to learn fundamental concepts of design that are
applied in designing engineering structures.
The goal of this study is to establish distribution of forces,
constraints and principles of forces as per Newton’s forces law
of motion.
The primary objective of this course is to lay foundation of
engineering principles in designing process of mechanical
systems.
7
Institutional strategies and activities
Qualitative and quantitative analysis of engineering design
models.
Pragmatic practices on basic principles of engineering statics.
Evaluation of emerging trends on mechanical engineering.
Involve theoretical and practical analysis of engineering models
in every learning topic of the unit.
8
Instructional technologies
Perform evidenced based research in engineering designs.
Involve students in analyzing technologically unfolding
innovations in the current world of engineering evolution.
Instructional technologies are keys to enhancing creating
innovative minds in students.
9
3. Design plan and implementation
Engineering statics books and CAD design software to be
embraced in analysis of models.
Participate in inter-university science and engineering fairs that
will help in incubation of innovativeness in students.
Use of CAD software technology and analytical skills in
designing and simulation of systems.
10
Continuation….
The unit course is meant to last for four months
An engineering professor is to teach the unit
Communication means between students and lecturers is
through continuous assessment and project administration.
Personnel equipped to teach this unit mu be a professor in
mechanical engineering field with at least reasonable experience
in design of engineering models.
11
Continuation……
Engineering design competitions to be organized to encourage
students to be creative.
Proper funding for successful models for production should
take a lead in the promotion of innovation during lessons.
Engineering design models with support funding for successful
models will encourage students to be creative.
12
4. Evaluation criteria
Theoretical studies to be evaluate through continuous
assessment exams (CAT) which should be administered twice in
a semester.
CAT to add up to 20% of total score.
End of semester exams to add up to 50% of the total score.
Evaluation of students achievements to be done theoreticall y
with it adding up to 70 %.
13
Continuation……
Practical part of the studies to be evaluated in form of design
project to run through the entire semester.
Practical work to be evaluated by a panel of three professors
who determine individual score.
Practical work to cover 30% of the entire semester work.
Practical work to be done in the semester in form of design
project. Three professors to supervise students and award marks
adding up to 30%.
14
Continuation……
Report on assessment to be presented to students.
A report is to be generated by concern professors to positively
criticize work of students and give them ways to improve their
work.
15
Follow up plan.
Upon completion of the unit, a professor should be assigned to
students to guide them in design projects in subsequent years.
Students are given opportunities to be guided by professors in
their stay in university, they will be constantly evaluated and
guided on best practices on their studies.
16
Conclusion
In conclusion, student productivity depends on how they
are groomed by professors in charge. Great work need to be
done to ensure that they are productive and motivated at all
times. Professors and students should put enough effort to
promote innovativeness in them.
17
References
BEDFORD, A., & FOWLER, W. L. (2008). Engineering
mechanics: statics. Upper Saddle River, N.J., Pearson Prentice
Hall.
Bedford, A., and Wallace L. Fowler. 2008. Engineering
mechanics: statics. Upper Saddle River, N.J.: Pearson Prentice
Hall.
Park, SK. & Gao XL. (2006). Journal of Micromechanics and
Micro engineering.
Timothy, W. Thomson, D. (2004). Learning Machine design: An
integrated approach
Robert Norton – Pearson.
Title
ABC/123 Version X
1
Signature Assignment: Planning a Needs Assessment*
CUR/528 Version 4
1
University of Phoenix MaterialSignature Assignment: Planning
a Needs Assessment*
Prepare a needs assessment to determine necessary training
needs in your organization. Describe the following:
· Goals of the needs assessment
· Description of participants
· Project plan, including budget table, timeline, and other
necessary resources
Design the methodology for gathering data. The methodology
needs to include:
· Description of the procedure (process for collecting data)
· Description of how resulting data will be used
· Suggestion of next steps based on the data
Design an instrument for gathering data (e.g., survey, focus
group questions, or interview questions). The instrument must
include both quantitative and qualitative items.
Create a 1,200- to 1,350-word document that provides a
narrative for each step of the needs assessment process that you
follow. Include the data gathering instrument and any
supporting documentation.
Submit your narrative, the needs assessment, and supporting
documentation.
Retain your assignment for Week 6.
Copyright © XXXX by University of Phoenix. All rights
reserved.
Copyright © 2017 by University of Phoenix. All rights reserved.
NASSER J. MIRANDA C. (704) 470-5528
[email protected] – [email protected]
PROFILE
15 extensive years of experience in: Business, Marketing, Sales,
Advertising and Public Service sectors.
 I am efficient, prompt,
trustworthy, hardworking, Self-motivated, and able to work
under own initiative or in team setting. As a Team leader, I am
highly organized and detailed oriented. As a dedicated
professional I have excellent interpersonal and superior follow -
up and communication skills. Bilingual in English and Spanish
(Mother Tongue).
WORK EXPERIENCE
Lincoln Financial Services, NC 2018-Present
Case Manager II
· Conducts investigations to determine whether to accept
liability and to what degree. Approves or denies benefits
accordingly.
· Calculates the liability for each claim applying all appropriate
offsets such as social security, workers compensation and third
parties.
· Continually assesses claim details to determine if claims are
going to exceed case management authority guidelines.
· Evaluates and refers appropriate claims to risk management
resources such as Vocational Rehabilitation, Managed Care,
Fraud, Social Security, and Subrogation.
· Manages claims within multiple funding arrangements.
· Updates and accurately documents system and claim files on
actions taken. Establishes future action plan and case direction.
· Communicates with claimants, employers, and various medical
professionals to gather information regarding the application
for, payment of, and ongoing management of STD or LTD
benefits.
· Responds to various written and telephone inquiries including
eligibility, approval/denial determinations, status and
continuation or closure of benefits.
· Identifies, calculates, communicates, and follows-up on
overpayments.
· Maintains the established customer service, production, and
quality standards.
· May be assigned to provide guidance and assistance to others.
HireRight, NC 2017-2018
Customer Service Specialist II
· Resolved issues of low, moderate and occasionally high
complexity with a consistently high level of accuracy.
· Communicated account changes/corrections and documented
tracking requests to appropriate internal teams.
· Assisted with account modification, profile management and
training for existing clients via intranet system.
· Deescalated issues by providing solutions while maintaining
professionalism, courtesy, empathy and a sense of urgency.
· Participated and contributed to efforts to improve service
delivery such as update work instructions, root cause problems
and identify solutions; may involve cross-functional teams
OCD Cleaning Service, NC 2016-Present
Small business opened in 2008.
Operations Manager
· Ensuring that the facilities are cleaned correctly and according
to the client's instructions or standards.
· Making sure the cleaning crew follows the checklist of their
daily cleaning routine.
Prince Parker and Associates, NC 2014-2016
PPA is a licensed, bonded and fully insured member of the
American Collectors Association. Every associate has years of
collector experience.
Collector Associate
· We contact customers that are past due on their ATT accounts;
either through an automated dialer or in an off-line mode. 

· We make anywhere from 150 to 250 calls every day, and have
been able to meet my daily goals for the past few months.
Bank of America-Belmont, NC 2010 For more than two
centuries, the financial institutions that are a part of Bank of
America’s legacy have been central to the development of
economies, nations and communities.
Personal Banker
· Performing intermediate duties and support related to branch
operational activities and financial services: Balance currency,
coin, and checks in cash drawers at ends of shifts, and calculate
daily transactions using computers, calculators, or adding
machines. 

· Cross-selling the Bank's products and services; opening,
maintaining and closing of all account types: Explain, promote,
or sell products or services such as travelers' checks, savings
bonds, money orders, and cashier's checks, using computerized
information about customers to tailor recommendations.
McDonald’s-Charlotte, NC 2009
Since 1955, we’ve been proud to serve the world some of its
favorite food. And along the way, we have managed not just to
live history, but create it; from drive-thru restaurants to
Chicken McNuggets to college credits from Hamburger U and
much more.

Shift Manager
· Lead shifts making sure customers get a fast, accurate,
friendly experience every visit. 

· Provided leadership to crew during to ensure great Quality,
Service and Cleanliness to customers 

· Managed a crew of 6 to 10 employees 

· Planned each shift, monitoring performance during the shift,
taking action to ensure the team is meeting McDonald's
standards by monitoring safety, security, and profitability, and
communicating with the next Shift Manager 

· Consistently met target goals 

Advertising Agency ENISA, S.A.-Managua, Nicaragua 2002-
2008
 ENISA is a public-company under the Ministry of
Industry, Energy and Tourism, through the Directorate General
of Industry and Small and Medium Enterprises, which, since
1982, is actively involved in financing viable and innovative
business projects.

General Manager
· Core responsibilities consist of full cycle administrative and
financial duties 

· Analyzed financial statements 

· Supervised accounting practices 

· Managed sales force 

CREPEN/INSS-Nicaragua 1998-2002 COMMISSION FOR
PENSION REFORM IN NICARAGUA
Director of Marketing and Advertising
· Lead in the selecting and contacting of advertising agency for
advanced promotion campaign of the new pension system. 

· Designed seminar program at the national level to promote
acceptance of the reform with the different sectors of the civil
population 

· Provided information to the media as well as lobbying with the
different political groups represented in the National Assembly.


· Responsible for aspects of public relations
·
RARPE LABORATORIES, S.A.-Managua, Nicaragua 1991-
1998 RARPE Laboratories, SA, was founded in Managua in the
year 1937 and established as a corporation in the month of
November 1961. They began operations offering products such
as lotions, extracts, syrups and tablets for the domestic
market.

Director of Advertising
· Responsible for the design and quality control of all medical
brochures, labels, press releases and advertisements and public
relations 

· Designed an intermediate and long-term marketing plan. 

EDUCATION

· University of Phoenix – 2017-2019
Charlotte, NC Master of Science in Psychology
· University of Phoenix – 2017
Charlotte, NC Bachelor of Science in Human Services – GPA
3.45
· University of Phoenix-2014

Charlotte, NC - Associates Degree in Arts – GPA 3.44 

· Basic Shift Management-2009
McDonald’s Raleigh Region 

· ServSave Certification-2009
Exam Form No. 4500 - Certificate No. 6767985 

· UAM-2001
(American University and Technologic Institute of Monterrey).
Managua – Nicaragua
Post Graduate studies in Organizational Development
· UAM-2000
(American University and Technologic Institute of Monterrey).
Managua - Nicaragua

Post Graduate studies in Marketing and Advertising
Management
· Pan American Training Institute-2000

Managua - Nicaragua
Seminar on Promotion and Advertising Strategies
· UAM-1999
(American University and Technologic Institute of Monterrey).
Managua - Nicaragua 

Post Graduate studies in Management and Project
Implementation
· Del Valle University-199
Managua – Nicaragua
Finance course for Non-financiers
· Del Valle University-1998

Managua - Nicaragua
Seminar on Personal Advancement - Managua
· National University of Engineering-1993
Managua - Nicaragua
Course on Advertising Design
· Nicaraguan Catholic University-1986
Managua - Nicaragua
Bachelor’s Degree in Business Administration
Organizations:
· Queen of the Apostles Catholic Church
Member of the Parish Council from 2009-2011
· Nicaraguan American Center for Democracy
Vice President from 2018-2019
Nasser Y Miranda
Digital Presentation
University of Phoenix
November 21, 2021
Main feature of the Platform
One of the features on the platform is finding colleagues with
similar experiences and problems on social media. The
colleagues are able to gain from learning from each other by
sharing knowledge, ideas, and solutions to problems. The
colleagues become both teachers and students helping one
another to gain more knowledge and skills. This is form of
training and development where new skills are gained as the
colleagues become good at problem solving. They are able to
interact with one another an aspect that helps in building
relations within the organization.
Social Learning
Social learning is described as a continuous learning process
from other people. It is the collection and sharing of
information learned from colleagues and social media (Aaron,
2018). Social learning is an interactive form of learning which
can be effective at the organization. At the workplace people
learn from their colleagues through the use of social
technologies like social media tools. This has an important for
the employees as they are able to take responsibility for their
own learning. Social learning will have a positive impact at the
organization. It will encourage collaboration among teams as
the members are able to share content that is beneficial for the
team. Employees will feel valuable due to social learning. This
is because social learning allows them to either teach or be
taught with everyone being able to contribute to the
organization (Brandi & Elkjaer, 2015).
A social learning component has the ability of changing the
culture of the organization. According to Albert Bandura’s
theory of “Social Learning”, learning is supposed to occur from
observation and modeling the behavior of others. Social
learning can be incorporated in the training to help in modeling
positive behavior at the organization. One of the benefits of
social learning is that it encourages collaboration, teamwork,
and cohesion. These are elements that are effective in
developing and implementing organizational culture. The
organization can create a virtual community where knowledge
and ideas are shared. Positive behavior in the virtual community
is encouraged and can change the organizational culture.
Employees learn best through observation and interacting with
one another. When many people engage in a social activity, the
social environment becomes more engaging. At the workplace,
the employee will be able to take control of their learning which
affects the role of the trainer. Typically, the trainer imposes the
time and schedule of training. However, social learning allows
the learner to take control of their own training. This will do
away with the role of the trainer or the trainer will take a
different role of engaging the learner differently from the
traditional approach.
Employees should be held accountable for what they post
online. They should be wary of who sees the content they share
as it may harm their reputation and that of the organization.
They should realize they reflect the business that employs them,
whether within the workplace or outside the workplace (Gomez,
2014). Employee accountability and online reputation can be
addressed through organizational policies. The company should
set guidelines for employees' use of social media before social
media tools are implemented in the organization. The guidelines
will set the expectation that the employee will commit before
the social media tools are implemented. They will set the
standards of behavior, conduct, and performance that the
employees will adhere to while working at the organization.
A social media policy will be able to regulate the employees'
activities while on social media. This will be done before the
organization launches a social learning platform. It will help in
addressing a lot of concerns like responsible use of social media
tools, confidentiality, and privacy. The policy contains the
various rues that the employees will abide to while learning
from their colleagues and social media. The influence of social
media is excellent at the workplace and, if left unregulated,
could have dire consequences for the business (Cilliers, 2013).
Benefits and Improvements
An integrated approach to training and professional
development can help in improving interpersonal relationships n
productivity within the organization. The approach ensures the
employees bring prior knowledge and experience to support new
experiences. This allows the learners to apply new skills gained
to new experiences at the organization. An example is learning
about the importance of communication and communication
skills which will allow the employees to use any new knowledge
on the concept. The new knowledge on communication is added
to already existing knowledge on communication and applied to
new experiences at the organization. Communication being one
of the strategies of enhancing interpersonal relations makes it
easier for the management to sustain interpersonal relationships.
Integrated approaches like mentorship and coaching allow the
employees to gain an oversight on various strategies to enhance
productivity. The employees become motivated when working
with mentors and are able to interact with one another hence
improving their interpersonal relationships. They are able to
communicate more often, interact with one another, and
compromise ore. This will improve the productivity at the
workplace. There are more integrated approaches to training
that can help in improving interpersonal relationships and
productivity. The other approaches include; reflective
supervision, technical assistance, and social learning.
Studies have shown that productivity is likely to improve when
people work in teams. Creating a social learning environment at
the workplace helps in building teams and thus supports
teamwork. This environment encourages interaction and
building of relations which are essential for building teams
(Vassileva, 2009). Everyone at the organization is given an
opportunity to teach and be taught. This makes all the
employees feel valuable and important to the organization. This
improves interpersonal relations as the members are able to
frequently interact with each other. Creating a social learning
environment at the workplace also creates relationships at the
workplace. The employees are able to connect with each others
as they share ideas, knowledge, and skills.
Creating a social learning environment at the workplace is
based on the “one size fits all” approach. This means that the
approach should cater for the needs of all the employees. This
fails to consider the views of others. It is difficult to measure
social learning because it is about learning from everyone
through observation, listening, and experience. Therefore, the
success of the approach may not be guaranteed for the
organization. The content has to be monitored to ensure the
employees do not go off track. This may prove difficult for the
organization.
The creation of a social learning environment as part of the
overall training is meant to resolve some of the problems facing
the organization. Training and development is done to equip the
employee with knowledge and essential skills to help them
develop. Traditional forms of training fail to offer the
interaction and knowledge sharing that the approach will offer.
The approach allows colleagues to find others who have similar
problems and experiences on social media and share solutions.
The sharing of knowledge is based on experiences the
colleagues have had. They are able to teach each other as they
both become students and teachers at the same time. This allows
for improvements on knowledge sharing and building of
relations within the organization.
References
Aaron Hightower. (2018). Why Social Learning May Be Key to
Solving Workplace Problems. SHRM. Retrieved from
https://www.shrm.org/resourcesandtools/hr-
topics/technology/pages/why-social-learning-may-be-key-to-
solving-workplace-problems.aspx
Brandi, Ulrik & Elkjaer, Bente. (2015). Organizational Learning
Viewed from a Social Learning Perspective.
10.1002/9781119207245.ch2.
Cilliers, F.. (2013). The Role And Effect Of Social Media In
The Workplace. Northern Kentucky law review. 40. 567.
Gomez, Rafael. (2014). Employees Must Practice Caution When
Using Social Media. The New York Times.
https://www.nytimes.com/roomfordebate/2013/04/02/should-
social-media-activity-cost-you-your-job/employees-must-
practice-caution-when-using-social-media
Vassileva, Julita. (2009). Toward Social Learning
Environments. Learning Technologies, IEEE Transactions on. 1.
199 - 214. 10.1109/TLT.2009.4.
2
Change Process Communication Plan
Nasser Y Miranda
University of Phoenix
Facilitating Change – AET/560
Randy Howell, Ph.d.
October 11, 2021Change Process Communication PlanChange is
difficult for everyone. Many individuals are afraid of change
since it will take them away from their comfortable
surroundings. This can be difficult to manage and combat for
those attempting to effect change in their organizations. On the
other hand, change is an unavoidable part of life, including in
the business world (Torppa & Smith, 2011). When it comes to
workplace change management, having efficient communication
methods and processes in place may help your business
flourish.Change ManagementChange management is a business
term that refers to the strategic planning, procedures, and tools
used to aid in delivering organizational change and assisting
employees in understanding and adapting to the changes made.
It is essentially the act of leading employees through a
transformation process to get them to their desired goal.
Adopting change management practices will help to reduce the
probability of a successful organizational transition (Torppa &
Smith, 2011). It is reasonable to anticipate the need for a
change management plan when embarking on a new project,
system, method, initiative, or policy that has the potential to
disrupt your organization's day-to-day operations.Importance of
Internal Communication During Change ManagementGood
communication is essential, whether restructuring your
business, adopting new technology, or transferring employees.
Communication is critical for effective change management.
One of the most frequent reasons for change management
failure is a communication breakdown. When a company
collapses, it puts itself at grave risk. The following problems
may arise due to a lack of internal communication during
change management: Money and other resources are being
squandered, and productivity is at an all-time low (JAKUBIEC,
2019). Failure to adhere to new laws or industry standards may
result in a loss of market share. These events may harm a
person's reputation.Change management communication refers
to the information you give to stakeholders to assist them in
understanding why a change is being implemented and how it
will impact them. Developing a timetable for the shift;
Establishing a conduit for workers to interact with management
and ask questions or give comments (JAKUBIEC, 2019). Timely
transmission of clear, consistent, and relevant information is the
best change management and communication approach. How to
Create A Change Management Communication Strategy
For the change management effort to be effective, a well-
thought-out communication plan for the change process is
required (Castellaneta & Conti, 2017). A communication plan is
a document that may be used to guide an organization through
deciding what information to send when to give it, how to
deliver it, and to whom to provide it throughout a change
management process.
This step-by-step procedure, which incorporates best practices
for change management communication, will help me create a
successful change communication strategy for my business.
Define Communication Objectives Clearly.
I'll need well-defined goals and objectives to be effective in
developing an internal communication strategy. The following
are included: • What am I trying to achieve?
• How will I go about getting it?
• Who will be held accountable?
• How will I know if my venture was a success or a failure?
For example, if I'm upgrading my company's computerized
record-keeping software, I may want to guarantee a smooth data
transfer from the old to the new system. As records are
transferred between the two systems, the transition from the old
to the new system may occur in stages. Workers' ability to
generate and store new records during the change over time will
be impacted (Castellaneta & Conti, 2017). Internal
communications aimed at change management may be provided
in collaboration with the information technology department.
The data and types of calls that come into the help desk may
gauge the project's success.
Conduct A Stakeholder Analysis and Create A Target Audience
List.
To begin, I must understand the personalities of the workers and
their desires, wants, concerns, motivators, and dislikes. Also,
keep in mind that the proposed change may have a greater or
lesser impact on specific employee cohorts. It is highly advised
that you develop employee personas, which are fictionalized
depictions of workers with different traits that may help me
predict future actions you will do, including what I say and how
I deliver messages. This information allows me to create
audience segments, which will enable me to provide relevant
information to the right people at the right time. Consider the
following scenario: my company is reorganizing and laying off
employees (Castellaneta & Conti, 2017). Then I could have a
consistent message for the whole business, tailored messages
for individuals laid off, and tailored messages for those whose
employment would be changed due to losing a few critical
colleagues.
Recognize and create critical messages
Now that I've identified my goals and target audience, I can
concentrate on deciding precisely what I want to communicate.
Among other things, I'm pretty sure I'll have some broad,
overarching core themes as well as specialized and targeted
messaging for various stakeholders and target groups.
When I write my message, I will make sure to include the
following information:
• The nature of the change and the people who will be affected.
• Why change is required.
• Where and when the change will occur.
• How the change will be executed.
I must also be concise, clear, and understandable while
presenting my critical thoughts as follows.
• Keep your usage of jargon to a bare minimum.
• Written in a friendly, pleasant tone that is simple to read and
comprehend.
• Be honest with yourself.
• Be honest and straightforward.
• Communicate clearly what is happening and the implications
for the business or the individual employee.
• Describe the employee's tasks and responsibilities, as well as
the available resources and support.
When communicating change inside an organization, it is
critical to anticipate and anticipate opposition. Resistance
expresses itself in several ways and is often driven by emotions,
such as apathy, anger, sadness, denial, and resentment, and is
particularly prevalent when some employees get negative news
(Blumenberg, 2021). It is essential that you understand this and
that you are prepared to address it in your response.
Map Out the Distribution Routes.
How will I communicate critical information to my employees?
Different workforce groups have different communication
preferences. I agree that some individuals prefer not to receive
emails, while others want to interact more traditionally
(Blumenberg, 2021). While using multiple channels may help
with information retention, it may also help with message
delivery.
I'm thinking about utilizing several of the change management
communication tools and channels listed below:
• Email - In some instances, individuals prefer to get
information through email; however, this may not be as
effective in others since email overload may result in material
being ignored or rejected.
• Face-to-face communication – Many employees prefer to be
notified of significant changes in person rather than through
email or other contact methods. A supervisor may do this at a
team meeting or via town halls and other educational activities.
• Video material - The vast majority of people would rather
watch a video than read the same information on paper. Snippet-
length videos may be a powerful tool for communicating what
my change involves and why it is essential.
• Dedicated intranet area - I will devote a part of your intranet
to the change process and related resources like training tools,
white papers, and fact sheets.
• Forums - This may be a place on my intranet for workers to
debate the change, give comments, and ask questions.
• Discussion boards - This may be a location on my intranet for
workers to debate the transfer, make comments, and ask
questions.
The techniques listed below will be used:
• Digital signage - To emphasize the shift in my workers'
thoughts, I will create messages shown on displays around my
business.
• Corporate screensavers - Like digital signs, corporate
screensavers are shown on employees' computer displays
throughout the day. These work in the same way as digital
signs, except the pictures are shown constantly on workers'
computer screens.
Create Marketing Collateral and Content.
I want to offer a range of tools to assist workers in adapting to
change while also preparing ahead for future content
requirements. The material must also be customized to the
distribution channels I want to use. General notifications,
reminders, instructional resources, and films, as well as
questions and answers, may be included in the messages
(Blumenberg, 2021). My whole resource set must be dedicated
to the change and its consequences for the individual.
Additionally, methods to assist people impacted by the
transition should be created.
Finally, methods for evaluating the success of your change
management internal communication efforts must be included.
While simple observation may indicate whether or not a change
was successfully implemented, you must also evaluate the
efficacy of your message. Data from both quantitative and
qualitative sources may be used to assess the campaign
(Blumenberg, 2021). Analyze the data for your resources to see
how often they are utilized and if any patterns develop. There
are many methods for polling your employees.
References.
Blumenberg, M. (2021). The Impacts of Organizational Change
on Employee Engagement (Doctoral dissertation, Trident
University International).
Castellaneta, F., & Conti, R. (2017). How does acquisition
experience create value? Evidence from a regulatory change
affecting the information environment. European Manage ment
Journal, 35(1), 60–68.
https://doi.org/10.1016/j.emj.2016.07.002
JAKUBIEC, M. (2019). THE IMPORTANCE OF INTERNAL
COMMUNICATION FOR THE MANAGEMENT OF AN
ORGANISATION. Scientific Papers of the Silesian University
of Technology. Organization and Manageme nt Series,
2019(134), 47–62. https://doi.org/10.29119/1641-
3466.2019.134.4
Torppa, C. B., & Smith, K. L. (2011). Organizational Change
Management: A Test of the Effectiveness of a Communication
Plan. Communication Research Reports, 28(1), 62–73.
https://doi.org/10.1080/08824096.2011.541364
· Résumé or CV on file· CUR516 - Week 8 Signature Ass

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· Résumé or CV on file· CUR516 - Week 8 Signature Ass

  • 1. · Résumé or CV on file · CUR/516: - Week 8: Signature Assignment: Instructional Plan & Presentation · Feedback for student · 3/24/20, 9:23 PM · Nasser, you have some instructional components within your training plan. Unfortunately, the plan lacks detail and specific materials you would use to implement this plan. You could strengthen your plan by including the specific communication plan, assessment tools, and evaluation rubrics that you would use with the students. You mentioned generalities of instruction, but you did not include the specifics of how instruction would be implemented. What does "Pragmatic practices on basic principles of engineering statics" mean? How is this taught? What does this look like? Your assessment should be presented. For example, you noted that "Theoretical studies to be evaluate through continuous assessment exams (CAT) which should be administered twice in a semester.." You should include the specific exam with your plan. These items could be created and included, to strengthen your overall training presentation Your Score 187.5/ 250· Part I 18% of total grade 33.75· Part II 18% of total grade 33.75· Part III 18% of total grade 33.75· Part IV
  • 2. 18% of total grade 33.75· Presentation 18% of total grade 33.75· Quality of Written Communication 5% of total grade 9.38· Use of APA Format and Style 5% of total grade 9.38 · CUR/528: Wk 4 - Signature Assignment: Planning a Needs Assessment · Feedback for student · 7/25/20, 12:00 PM · Thank you for your timely and very detailed submission, Nasser. Apart from the occasional misstep in mechanic,s and they didn't interfere with the readability or flow of the project, it was cogent and well considered. Nicely done! Please see the college-designed rubric for specific Your Score 234/ 240· Needs Assessment Preparation 30% of total grade 72· Methodology 30% of total grade 72· Instrument 30% of total grade 72· Quality of Written Communication 5% of total grade 9· Use of APA Format/Style 5% of total grade 9
  • 3. · CUR/532: Wk 6 – Signature Assignment: Facilitator Training Program Your Score 200/ 200· Part I: Vital Information in the Facilitator Training 20% of total grade 40· Part II: Facilitator Skills and Instructional Materials 20% of total grade 40· Part III: Technology Tools 20% of total grade 40· Part IV: Issues and Classroom Management 20% of total grade 40· Quality of written communication 10% of total grade 20· Use of APA format/style 10% of total grade 20 · AET/560: Wk 6 - Signature Assignment: Change Process Communications Plan Your Score 118.5/ 120· Communication Plan 30% of total grade 36· Content of Initial Communication 30% of total grade 36· Presentation 30% of total grade 36· Quality of Written Communication 5% of total grade 6· Use of APA Format/Style 5% of total grade 4.5
  • 4. · AET/562: - Wk 6 Signature Assignment: - Digital Presentation· Web Page Organization and Design 30% of total grade· Web Page Navigation and Functionality 30% of total grade· Presentation of Web Page 30% of total grade· Quality of Written Communica tion 10% of total grade · · AET/570: - Wk 6 - Signature Assignment: Training Program Plan Engineering mechanics-statics instructional plan Name University DATE Overview of Engineering mechanics-statics This course is meant to introduce students to principles of equilibrium of forces by studying distribution of forces in members of a body using Newton’s laws of motion. Free body diagrams are drawn and forces involved are analyzed to establish their magnitudes and directions. Examples of bodies analyzed include; shear, bending moments of forces and truss analysis.
  • 5. This unit is meant to introduce engineering students to equilibrium of forces by drawing of free body diagrams and analyzing involved forces. 2 1. Institutional strategies Institutional strategies are modes in which university goals for the unit are achieved. Academic resources should be as per the instructors direction. Each lesson is designed to last three hours for theoretical work. Practical exercises are required to be done every w eek for two hours. Academic goals of university programs are guided by course prescriptions under the leadership of concern lecturer as per set objectives for the unit. 3 Continuation…….. Engineering students have to adhere to the laid down course outline. The unit is to last for one semester during the first year Course unit is meant for undergraduate mechanical engineering students It’s provided that mechanical engineering students should adhere to laid out university provision during the course. The course is meant to last for one semester in the first year. 4 Course
  • 6. To introduce engineering students to general principles of equilibrium of forces that are fundamental in engineering design. To show basic applications of design fundamentals in designing structures. Course objectives is meant to introduce students to distribution of forces in free body diagrams. 5 2. Course objectives To introduce mechanical engineering students to equilibrium of forces in bodies using Newton’s laws of motion. To illustrate application of forces to trusses and shearing moments of forces. Illustrate distribution of forces in free body diagrams. Course objectives are meant to guide lecturers and students on concept learning and time durations to acquire information. Objective are also meant to keep students in check as per set obligations for the unit. 6 Continuation The primary objective of engineering mechanics-statics is to enable students to learn fundamental concepts of design that are applied in designing engineering structures. The goal of this study is to establish distribution of forces, constraints and principles of forces as per Newton’s forces law of motion.
  • 7. The primary objective of this course is to lay foundation of engineering principles in designing process of mechanical systems. 7 Institutional strategies and activities Qualitative and quantitative analysis of engineering design models. Pragmatic practices on basic principles of engineering statics. Evaluation of emerging trends on mechanical engineering. Involve theoretical and practical analysis of engineering models in every learning topic of the unit. 8 Instructional technologies Perform evidenced based research in engineering designs. Involve students in analyzing technologically unfolding innovations in the current world of engineering evolution. Instructional technologies are keys to enhancing creating innovative minds in students. 9 3. Design plan and implementation Engineering statics books and CAD design software to be embraced in analysis of models. Participate in inter-university science and engineering fairs that will help in incubation of innovativeness in students. Use of CAD software technology and analytical skills in designing and simulation of systems.
  • 8. 10 Continuation…. The unit course is meant to last for four months An engineering professor is to teach the unit Communication means between students and lecturers is through continuous assessment and project administration. Personnel equipped to teach this unit mu be a professor in mechanical engineering field with at least reasonable experience in design of engineering models. 11 Continuation…… Engineering design competitions to be organized to encourage students to be creative. Proper funding for successful models for production should take a lead in the promotion of innovation during lessons. Engineering design models with support funding for successful models will encourage students to be creative. 12 4. Evaluation criteria Theoretical studies to be evaluate through continuous assessment exams (CAT) which should be administered twice in a semester. CAT to add up to 20% of total score. End of semester exams to add up to 50% of the total score.
  • 9. Evaluation of students achievements to be done theoreticall y with it adding up to 70 %. 13 Continuation…… Practical part of the studies to be evaluated in form of design project to run through the entire semester. Practical work to be evaluated by a panel of three professors who determine individual score. Practical work to cover 30% of the entire semester work. Practical work to be done in the semester in form of design project. Three professors to supervise students and award marks adding up to 30%. 14 Continuation…… Report on assessment to be presented to students. A report is to be generated by concern professors to positively criticize work of students and give them ways to improve their work. 15 Follow up plan. Upon completion of the unit, a professor should be assigned to students to guide them in design projects in subsequent years. Students are given opportunities to be guided by professors in their stay in university, they will be constantly evaluated and guided on best practices on their studies.
  • 10. 16 Conclusion In conclusion, student productivity depends on how they are groomed by professors in charge. Great work need to be done to ensure that they are productive and motivated at all times. Professors and students should put enough effort to promote innovativeness in them. 17 References BEDFORD, A., & FOWLER, W. L. (2008). Engineering mechanics: statics. Upper Saddle River, N.J., Pearson Prentice Hall. Bedford, A., and Wallace L. Fowler. 2008. Engineering mechanics: statics. Upper Saddle River, N.J.: Pearson Prentice Hall. Park, SK. & Gao XL. (2006). Journal of Micromechanics and Micro engineering. Timothy, W. Thomson, D. (2004). Learning Machine design: An integrated approach Robert Norton – Pearson. Title ABC/123 Version X 1
  • 11. Signature Assignment: Planning a Needs Assessment* CUR/528 Version 4 1 University of Phoenix MaterialSignature Assignment: Planning a Needs Assessment* Prepare a needs assessment to determine necessary training needs in your organization. Describe the following: · Goals of the needs assessment · Description of participants · Project plan, including budget table, timeline, and other necessary resources Design the methodology for gathering data. The methodology needs to include: · Description of the procedure (process for collecting data) · Description of how resulting data will be used · Suggestion of next steps based on the data Design an instrument for gathering data (e.g., survey, focus group questions, or interview questions). The instrument must include both quantitative and qualitative items. Create a 1,200- to 1,350-word document that provides a narrative for each step of the needs assessment process that you follow. Include the data gathering instrument and any supporting documentation. Submit your narrative, the needs assessment, and supporting documentation. Retain your assignment for Week 6. Copyright © XXXX by University of Phoenix. All rights
  • 12. reserved. Copyright © 2017 by University of Phoenix. All rights reserved. NASSER J. MIRANDA C. (704) 470-5528 [email protected] – [email protected] PROFILE 15 extensive years of experience in: Business, Marketing, Sales, Advertising and Public Service sectors.
 I am efficient, prompt, trustworthy, hardworking, Self-motivated, and able to work under own initiative or in team setting. As a Team leader, I am highly organized and detailed oriented. As a dedicated professional I have excellent interpersonal and superior follow - up and communication skills. Bilingual in English and Spanish (Mother Tongue). WORK EXPERIENCE Lincoln Financial Services, NC 2018-Present Case Manager II · Conducts investigations to determine whether to accept liability and to what degree. Approves or denies benefits accordingly. · Calculates the liability for each claim applying all appropriate offsets such as social security, workers compensation and third parties. · Continually assesses claim details to determine if claims are going to exceed case management authority guidelines. · Evaluates and refers appropriate claims to risk management resources such as Vocational Rehabilitation, Managed Care, Fraud, Social Security, and Subrogation. · Manages claims within multiple funding arrangements. · Updates and accurately documents system and claim files on actions taken. Establishes future action plan and case direction.
  • 13. · Communicates with claimants, employers, and various medical professionals to gather information regarding the application for, payment of, and ongoing management of STD or LTD benefits. · Responds to various written and telephone inquiries including eligibility, approval/denial determinations, status and continuation or closure of benefits. · Identifies, calculates, communicates, and follows-up on overpayments. · Maintains the established customer service, production, and quality standards. · May be assigned to provide guidance and assistance to others. HireRight, NC 2017-2018 Customer Service Specialist II · Resolved issues of low, moderate and occasionally high complexity with a consistently high level of accuracy. · Communicated account changes/corrections and documented tracking requests to appropriate internal teams. · Assisted with account modification, profile management and training for existing clients via intranet system. · Deescalated issues by providing solutions while maintaining professionalism, courtesy, empathy and a sense of urgency. · Participated and contributed to efforts to improve service delivery such as update work instructions, root cause problems and identify solutions; may involve cross-functional teams OCD Cleaning Service, NC 2016-Present Small business opened in 2008. Operations Manager · Ensuring that the facilities are cleaned correctly and according to the client's instructions or standards. · Making sure the cleaning crew follows the checklist of their daily cleaning routine.
  • 14. Prince Parker and Associates, NC 2014-2016 PPA is a licensed, bonded and fully insured member of the American Collectors Association. Every associate has years of collector experience. Collector Associate · We contact customers that are past due on their ATT accounts; either through an automated dialer or in an off-line mode. 
 · We make anywhere from 150 to 250 calls every day, and have been able to meet my daily goals for the past few months. Bank of America-Belmont, NC 2010 For more than two centuries, the financial institutions that are a part of Bank of America’s legacy have been central to the development of economies, nations and communities. Personal Banker · Performing intermediate duties and support related to branch operational activities and financial services: Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines. 
 · Cross-selling the Bank's products and services; opening, maintaining and closing of all account types: Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations. McDonald’s-Charlotte, NC 2009 Since 1955, we’ve been proud to serve the world some of its favorite food. And along the way, we have managed not just to live history, but create it; from drive-thru restaurants to Chicken McNuggets to college credits from Hamburger U and much more.
 Shift Manager
  • 15. · Lead shifts making sure customers get a fast, accurate, friendly experience every visit. 
 · Provided leadership to crew during to ensure great Quality, Service and Cleanliness to customers 
 · Managed a crew of 6 to 10 employees 
 · Planned each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald's standards by monitoring safety, security, and profitability, and communicating with the next Shift Manager 
 · Consistently met target goals 
 Advertising Agency ENISA, S.A.-Managua, Nicaragua 2002- 2008
 ENISA is a public-company under the Ministry of Industry, Energy and Tourism, through the Directorate General of Industry and Small and Medium Enterprises, which, since 1982, is actively involved in financing viable and innovative business projects.
 General Manager · Core responsibilities consist of full cycle administrative and financial duties 
 · Analyzed financial statements 
 · Supervised accounting practices 
 · Managed sales force 
 CREPEN/INSS-Nicaragua 1998-2002 COMMISSION FOR PENSION REFORM IN NICARAGUA Director of Marketing and Advertising · Lead in the selecting and contacting of advertising agency for advanced promotion campaign of the new pension system. 
 · Designed seminar program at the national level to promote acceptance of the reform with the different sectors of the civil population 
 · Provided information to the media as well as lobbying with the different political groups represented in the National Assembly.
  • 16. 
 · Responsible for aspects of public relations · RARPE LABORATORIES, S.A.-Managua, Nicaragua 1991- 1998 RARPE Laboratories, SA, was founded in Managua in the year 1937 and established as a corporation in the month of November 1961. They began operations offering products such as lotions, extracts, syrups and tablets for the domestic market.
 Director of Advertising · Responsible for the design and quality control of all medical brochures, labels, press releases and advertisements and public relations 
 · Designed an intermediate and long-term marketing plan. 
 EDUCATION

  • 17. · University of Phoenix – 2017-2019 Charlotte, NC Master of Science in Psychology · University of Phoenix – 2017 Charlotte, NC Bachelor of Science in Human Services – GPA 3.45 · University of Phoenix-2014
 Charlotte, NC - Associates Degree in Arts – GPA 3.44 
 · Basic Shift Management-2009 McDonald’s Raleigh Region 
 · ServSave Certification-2009 Exam Form No. 4500 - Certificate No. 6767985 
 · UAM-2001 (American University and Technologic Institute of Monterrey). Managua – Nicaragua Post Graduate studies in Organizational Development · UAM-2000 (American University and Technologic Institute of Monterrey). Managua - Nicaragua
 Post Graduate studies in Marketing and Advertising Management · Pan American Training Institute-2000
 Managua - Nicaragua Seminar on Promotion and Advertising Strategies · UAM-1999 (American University and Technologic Institute of Monterrey). Managua - Nicaragua 
 Post Graduate studies in Management and Project Implementation · Del Valle University-199 Managua – Nicaragua Finance course for Non-financiers · Del Valle University-1998
 Managua - Nicaragua Seminar on Personal Advancement - Managua · National University of Engineering-1993 Managua - Nicaragua
  • 18. Course on Advertising Design · Nicaraguan Catholic University-1986 Managua - Nicaragua Bachelor’s Degree in Business Administration Organizations: · Queen of the Apostles Catholic Church Member of the Parish Council from 2009-2011 · Nicaraguan American Center for Democracy Vice President from 2018-2019 Nasser Y Miranda Digital Presentation University of Phoenix November 21, 2021 Main feature of the Platform
  • 19. One of the features on the platform is finding colleagues with similar experiences and problems on social media. The colleagues are able to gain from learning from each other by sharing knowledge, ideas, and solutions to problems. The colleagues become both teachers and students helping one another to gain more knowledge and skills. This is form of training and development where new skills are gained as the colleagues become good at problem solving. They are able to interact with one another an aspect that helps in building relations within the organization. Social Learning Social learning is described as a continuous learning process from other people. It is the collection and sharing of information learned from colleagues and social media (Aaron, 2018). Social learning is an interactive form of learning which can be effective at the organization. At the workplace people learn from their colleagues through the use of social technologies like social media tools. This has an important for the employees as they are able to take responsibility for their own learning. Social learning will have a positive impact at the organization. It will encourage collaboration among teams as the members are able to share content that is beneficial for the team. Employees will feel valuable due to social learning. This is because social learning allows them to either teach or be taught with everyone being able to contribute to the organization (Brandi & Elkjaer, 2015). A social learning component has the ability of changing the culture of the organization. According to Albert Bandura’s theory of “Social Learning”, learning is supposed to occur from observation and modeling the behavior of others. Social learning can be incorporated in the training to help in modeling positive behavior at the organization. One of the benefits of social learning is that it encourages collaboration, teamwork, and cohesion. These are elements that are effective in developing and implementing organizational culture. The
  • 20. organization can create a virtual community where knowledge and ideas are shared. Positive behavior in the virtual community is encouraged and can change the organizational culture. Employees learn best through observation and interacting with one another. When many people engage in a social activity, the social environment becomes more engaging. At the workplace, the employee will be able to take control of their learning which affects the role of the trainer. Typically, the trainer imposes the time and schedule of training. However, social learning allows the learner to take control of their own training. This will do away with the role of the trainer or the trainer will take a different role of engaging the learner differently from the traditional approach. Employees should be held accountable for what they post online. They should be wary of who sees the content they share as it may harm their reputation and that of the organization. They should realize they reflect the business that employs them, whether within the workplace or outside the workplace (Gomez, 2014). Employee accountability and online reputation can be addressed through organizational policies. The company should set guidelines for employees' use of social media before social media tools are implemented in the organization. The guidelines will set the expectation that the employee will commit before the social media tools are implemented. They will set the standards of behavior, conduct, and performance that the employees will adhere to while working at the organization. A social media policy will be able to regulate the employees' activities while on social media. This will be done before the organization launches a social learning platform. It will help in addressing a lot of concerns like responsible use of social media tools, confidentiality, and privacy. The policy contains the various rues that the employees will abide to while learning from their colleagues and social media. The influence of social media is excellent at the workplace and, if left unregulated, could have dire consequences for the business (Cilliers, 2013).
  • 21. Benefits and Improvements An integrated approach to training and professional development can help in improving interpersonal relationships n productivity within the organization. The approach ensures the employees bring prior knowledge and experience to support new experiences. This allows the learners to apply new skills gained to new experiences at the organization. An example is learning about the importance of communication and communication skills which will allow the employees to use any new knowledge on the concept. The new knowledge on communication is added to already existing knowledge on communication and applied to new experiences at the organization. Communication being one of the strategies of enhancing interpersonal relations makes it easier for the management to sustain interpersonal relationships. Integrated approaches like mentorship and coaching allow the employees to gain an oversight on various strategies to enhance productivity. The employees become motivated when working with mentors and are able to interact with one another hence improving their interpersonal relationships. They are able to communicate more often, interact with one another, and compromise ore. This will improve the productivity at the workplace. There are more integrated approaches to training that can help in improving interpersonal relationships and productivity. The other approaches include; reflective supervision, technical assistance, and social learning. Studies have shown that productivity is likely to improve when people work in teams. Creating a social learning environment at the workplace helps in building teams and thus supports teamwork. This environment encourages interaction and building of relations which are essential for building teams (Vassileva, 2009). Everyone at the organization is given an opportunity to teach and be taught. This makes all the employees feel valuable and important to the organization. This improves interpersonal relations as the members are able to frequently interact with each other. Creating a social learning
  • 22. environment at the workplace also creates relationships at the workplace. The employees are able to connect with each others as they share ideas, knowledge, and skills. Creating a social learning environment at the workplace is based on the “one size fits all” approach. This means that the approach should cater for the needs of all the employees. This fails to consider the views of others. It is difficult to measure social learning because it is about learning from everyone through observation, listening, and experience. Therefore, the success of the approach may not be guaranteed for the organization. The content has to be monitored to ensure the employees do not go off track. This may prove difficult for the organization. The creation of a social learning environment as part of the overall training is meant to resolve some of the problems facing the organization. Training and development is done to equip the employee with knowledge and essential skills to help them develop. Traditional forms of training fail to offer the interaction and knowledge sharing that the approach will offer. The approach allows colleagues to find others who have similar problems and experiences on social media and share solutions. The sharing of knowledge is based on experiences the colleagues have had. They are able to teach each other as they both become students and teachers at the same time. This allows for improvements on knowledge sharing and building of relations within the organization.
  • 23. References Aaron Hightower. (2018). Why Social Learning May Be Key to Solving Workplace Problems. SHRM. Retrieved from https://www.shrm.org/resourcesandtools/hr- topics/technology/pages/why-social-learning-may-be-key-to- solving-workplace-problems.aspx Brandi, Ulrik & Elkjaer, Bente. (2015). Organizational Learning Viewed from a Social Learning Perspective. 10.1002/9781119207245.ch2. Cilliers, F.. (2013). The Role And Effect Of Social Media In The Workplace. Northern Kentucky law review. 40. 567. Gomez, Rafael. (2014). Employees Must Practice Caution When Using Social Media. The New York Times. https://www.nytimes.com/roomfordebate/2013/04/02/should- social-media-activity-cost-you-your-job/employees-must- practice-caution-when-using-social-media Vassileva, Julita. (2009). Toward Social Learning Environments. Learning Technologies, IEEE Transactions on. 1. 199 - 214. 10.1109/TLT.2009.4.
  • 24. 2 Change Process Communication Plan Nasser Y Miranda University of Phoenix Facilitating Change – AET/560 Randy Howell, Ph.d. October 11, 2021Change Process Communication PlanChange is difficult for everyone. Many individuals are afraid of change since it will take them away from their comfortable surroundings. This can be difficult to manage and combat for those attempting to effect change in their organizations. On the other hand, change is an unavoidable part of life, including in the business world (Torppa & Smith, 2011). When it comes to workplace change management, having efficient communication methods and processes in place may help your business flourish.Change ManagementChange management is a business term that refers to the strategic planning, procedures, and tools used to aid in delivering organizational change and assisting employees in understanding and adapting to the changes made. It is essentially the act of leading employees through a transformation process to get them to their desired goal. Adopting change management practices will help to reduce the probability of a successful organizational transition (Torppa & Smith, 2011). It is reasonable to anticipate the need for a change management plan when embarking on a new project, system, method, initiative, or policy that has the potential to disrupt your organization's day-to-day operations.Importance of Internal Communication During Change ManagementGood communication is essential, whether restructuring your business, adopting new technology, or transferring employees. Communication is critical for effective change management. One of the most frequent reasons for change management failure is a communication breakdown. When a company collapses, it puts itself at grave risk. The following problems may arise due to a lack of internal communication during change management: Money and other resources are being
  • 25. squandered, and productivity is at an all-time low (JAKUBIEC, 2019). Failure to adhere to new laws or industry standards may result in a loss of market share. These events may harm a person's reputation.Change management communication refers to the information you give to stakeholders to assist them in understanding why a change is being implemented and how it will impact them. Developing a timetable for the shift; Establishing a conduit for workers to interact with management and ask questions or give comments (JAKUBIEC, 2019). Timely transmission of clear, consistent, and relevant information is the best change management and communication approach. How to Create A Change Management Communication Strategy For the change management effort to be effective, a well- thought-out communication plan for the change process is required (Castellaneta & Conti, 2017). A communication plan is a document that may be used to guide an organization through deciding what information to send when to give it, how to deliver it, and to whom to provide it throughout a change management process. This step-by-step procedure, which incorporates best practices for change management communication, will help me create a successful change communication strategy for my business. Define Communication Objectives Clearly. I'll need well-defined goals and objectives to be effective in developing an internal communication strategy. The following are included: • What am I trying to achieve? • How will I go about getting it? • Who will be held accountable? • How will I know if my venture was a success or a failure? For example, if I'm upgrading my company's computerized record-keeping software, I may want to guarantee a smooth data transfer from the old to the new system. As records are transferred between the two systems, the transition from the old to the new system may occur in stages. Workers' ability to generate and store new records during the change over time will
  • 26. be impacted (Castellaneta & Conti, 2017). Internal communications aimed at change management may be provided in collaboration with the information technology department. The data and types of calls that come into the help desk may gauge the project's success. Conduct A Stakeholder Analysis and Create A Target Audience List. To begin, I must understand the personalities of the workers and their desires, wants, concerns, motivators, and dislikes. Also, keep in mind that the proposed change may have a greater or lesser impact on specific employee cohorts. It is highly advised that you develop employee personas, which are fictionalized depictions of workers with different traits that may help me predict future actions you will do, including what I say and how I deliver messages. This information allows me to create audience segments, which will enable me to provide relevant information to the right people at the right time. Consider the following scenario: my company is reorganizing and laying off employees (Castellaneta & Conti, 2017). Then I could have a consistent message for the whole business, tailored messages for individuals laid off, and tailored messages for those whose employment would be changed due to losing a few critical colleagues. Recognize and create critical messages Now that I've identified my goals and target audience, I can concentrate on deciding precisely what I want to communicate. Among other things, I'm pretty sure I'll have some broad, overarching core themes as well as specialized and targeted messaging for various stakeholders and target groups. When I write my message, I will make sure to include the following information: • The nature of the change and the people who will be affected. • Why change is required. • Where and when the change will occur. • How the change will be executed. I must also be concise, clear, and understandable while
  • 27. presenting my critical thoughts as follows. • Keep your usage of jargon to a bare minimum. • Written in a friendly, pleasant tone that is simple to read and comprehend. • Be honest with yourself. • Be honest and straightforward. • Communicate clearly what is happening and the implications for the business or the individual employee. • Describe the employee's tasks and responsibilities, as well as the available resources and support. When communicating change inside an organization, it is critical to anticipate and anticipate opposition. Resistance expresses itself in several ways and is often driven by emotions, such as apathy, anger, sadness, denial, and resentment, and is particularly prevalent when some employees get negative news (Blumenberg, 2021). It is essential that you understand this and that you are prepared to address it in your response. Map Out the Distribution Routes. How will I communicate critical information to my employees? Different workforce groups have different communication preferences. I agree that some individuals prefer not to receive emails, while others want to interact more traditionally (Blumenberg, 2021). While using multiple channels may help with information retention, it may also help with message delivery. I'm thinking about utilizing several of the change management communication tools and channels listed below: • Email - In some instances, individuals prefer to get information through email; however, this may not be as effective in others since email overload may result in material being ignored or rejected. • Face-to-face communication – Many employees prefer to be notified of significant changes in person rather than through email or other contact methods. A supervisor may do this at a team meeting or via town halls and other educational activities. • Video material - The vast majority of people would rather
  • 28. watch a video than read the same information on paper. Snippet- length videos may be a powerful tool for communicating what my change involves and why it is essential. • Dedicated intranet area - I will devote a part of your intranet to the change process and related resources like training tools, white papers, and fact sheets. • Forums - This may be a place on my intranet for workers to debate the change, give comments, and ask questions. • Discussion boards - This may be a location on my intranet for workers to debate the transfer, make comments, and ask questions. The techniques listed below will be used: • Digital signage - To emphasize the shift in my workers' thoughts, I will create messages shown on displays around my business. • Corporate screensavers - Like digital signs, corporate screensavers are shown on employees' computer displays throughout the day. These work in the same way as digital signs, except the pictures are shown constantly on workers' computer screens. Create Marketing Collateral and Content. I want to offer a range of tools to assist workers in adapting to change while also preparing ahead for future content requirements. The material must also be customized to the distribution channels I want to use. General notifications, reminders, instructional resources, and films, as well as questions and answers, may be included in the messages (Blumenberg, 2021). My whole resource set must be dedicated to the change and its consequences for the individual. Additionally, methods to assist people impacted by the transition should be created. Finally, methods for evaluating the success of your change management internal communication efforts must be included. While simple observation may indicate whether or not a change was successfully implemented, you must also evaluate the efficacy of your message. Data from both quantitative and
  • 29. qualitative sources may be used to assess the campaign (Blumenberg, 2021). Analyze the data for your resources to see how often they are utilized and if any patterns develop. There are many methods for polling your employees. References. Blumenberg, M. (2021). The Impacts of Organizational Change on Employee Engagement (Doctoral dissertation, Trident University International). Castellaneta, F., & Conti, R. (2017). How does acquisition experience create value? Evidence from a regulatory change affecting the information environment. European Manage ment Journal, 35(1), 60–68. https://doi.org/10.1016/j.emj.2016.07.002 JAKUBIEC, M. (2019). THE IMPORTANCE OF INTERNAL COMMUNICATION FOR THE MANAGEMENT OF AN ORGANISATION. Scientific Papers of the Silesian University of Technology. Organization and Manageme nt Series, 2019(134), 47–62. https://doi.org/10.29119/1641- 3466.2019.134.4 Torppa, C. B., & Smith, K. L. (2011). Organizational Change Management: A Test of the Effectiveness of a Communication Plan. Communication Research Reports, 28(1), 62–73. https://doi.org/10.1080/08824096.2011.541364