The document outlines a proposed collaborative service between libraries and hotels in Copenhagen. The libraries would offer a website for hotel guests to borrow books, a tracking system for loans, and delivery between libraries and hotels. The libraries must convince hotels this service promotes Danish culture and benefits guests. Hotels must decide if the monthly cost provides value for attracting customers. Both parties would need to implement systems and promote the service to customers. The collaboration allows libraries to spread knowledge more widely and hotels to enhance their offerings and learn guests' interests.
Final Presentaion service design presentationeilidh dickson
This document summarizes the initial research and concept development for a library service designed for visitors to Copenhagen. The researchers conducted interviews with tourists, residents, and others to understand how the library could provide value. They developed a concept where the library would partner with hotels, allowing guests to browse the library's collections and have books delivered to their room. Diagrams show how the service would work and benefit stakeholders like hotels, visitors, and the library's mission to share culture.
ReadersFirst - A Movement to Improve E-book Access and Services for Public Li...Jim Loter
ReadersFirst (readersfirst.org) is a coalition of over 225 public libraries advocating for easier access to digital content in libraries. In January 2013, ReadersFirst convened a roundtable discussion with nearly 30 digital content, integrated library system, and discovery services providers to discuss ways in which digital content product architecture can be made more open and allow for libraries to deliver content to patrons in the same familiar and easy-to-use online library environments they are used to.
The document discusses the rise of collaborative economy and networks as a new model of social and economic organization that is replacing older hierarchical and market-based systems. It argues that collaboration is necessary due to increasing complexity, interdependence and scarcity of resources. The keys to succeeding in this new environment include co-creation, sharing knowledge and resources openly through networks, trusting others and seeking win-win partnerships through a collaborative mindset.
This document discusses service design in the tourism industry. It begins by outlining the size and economic impact of the global tourism industry. It then discusses how service design takes a holistic approach to the entire customer experience across all touchpoints. The document outlines the design thinking process and double diamond model used in service design. It provides examples of how service design has been applied in the tourism industry, including using tools like ethnography apps and participatory customer journey maps. It also discusses future trends like peer-to-peer tourism experiences and the importance of co-designing services with customers.
This document provides an overview of key concepts in service design, including service concepts, value propositions, customer roles, performance attributes, cost, scenarios, stories, personas, and service visualization. It discusses these concepts across 3 sentences or less and defines some of the core elements of each concept.
the slides for the masterclass Design Thinking/ Service Design that DesignThinkers and Zilver organise. See also http://www.mastersofdesignthinking.com/
Final Presentaion service design presentationeilidh dickson
This document summarizes the initial research and concept development for a library service designed for visitors to Copenhagen. The researchers conducted interviews with tourists, residents, and others to understand how the library could provide value. They developed a concept where the library would partner with hotels, allowing guests to browse the library's collections and have books delivered to their room. Diagrams show how the service would work and benefit stakeholders like hotels, visitors, and the library's mission to share culture.
ReadersFirst - A Movement to Improve E-book Access and Services for Public Li...Jim Loter
ReadersFirst (readersfirst.org) is a coalition of over 225 public libraries advocating for easier access to digital content in libraries. In January 2013, ReadersFirst convened a roundtable discussion with nearly 30 digital content, integrated library system, and discovery services providers to discuss ways in which digital content product architecture can be made more open and allow for libraries to deliver content to patrons in the same familiar and easy-to-use online library environments they are used to.
The document discusses the rise of collaborative economy and networks as a new model of social and economic organization that is replacing older hierarchical and market-based systems. It argues that collaboration is necessary due to increasing complexity, interdependence and scarcity of resources. The keys to succeeding in this new environment include co-creation, sharing knowledge and resources openly through networks, trusting others and seeking win-win partnerships through a collaborative mindset.
This document discusses service design in the tourism industry. It begins by outlining the size and economic impact of the global tourism industry. It then discusses how service design takes a holistic approach to the entire customer experience across all touchpoints. The document outlines the design thinking process and double diamond model used in service design. It provides examples of how service design has been applied in the tourism industry, including using tools like ethnography apps and participatory customer journey maps. It also discusses future trends like peer-to-peer tourism experiences and the importance of co-designing services with customers.
This document provides an overview of key concepts in service design, including service concepts, value propositions, customer roles, performance attributes, cost, scenarios, stories, personas, and service visualization. It discusses these concepts across 3 sentences or less and defines some of the core elements of each concept.
the slides for the masterclass Design Thinking/ Service Design that DesignThinkers and Zilver organise. See also http://www.mastersofdesignthinking.com/
Indian Railways is one of the largest rail networks in the world, carrying over 30 million passengers and 2.8 million tons of freight daily on its 114,500 km of track. It offers passenger and freight services and aims to provide safe, dependable train services. However, it faces several bottlenecks like shortage of coaches, overcrowded trains, outdated infrastructure, and difficulties purchasing tickets. Recommendations to address these issues include increasing capacity by enhancing infrastructure and resources, improving punctuality, expanding online booking capacity, and enhancing facilities and service quality.
Slides from a service design workshop held at Ratkaisu13, an annual conference organized by CGI Finland (formerly known as Logica). If you are interested in knowing more, get in touch.
This is Service Design in 25 useful toolsTijs Wilbrink
This document provides an overview of 25 tools that can be used during different phases of a service design process. It describes tools for exploration, such as stakeholder mapping and customer journeys, tools for creating and reflecting like idea generation and prototyping, and tools for implementation including storytelling and service blueprints. The document encourages the reader to select the most appropriate tools based on their specific problem or opportunity and get started applying service design.
The document discusses the process of new service development. It begins by defining what a service is and the differences between goods and services. It then outlines the types of new services and describes the new service development process. This includes front-end planning, idea generation, concept development and evaluation, business analysis, implementation through testing, commercialization, and post-introduction evaluation. The key steps involve reviewing business strategy, developing a new service strategy, generating and screening ideas, developing service concepts, evaluating concepts with customers and employees, analyzing business factors, testing the service, launching it commercially, and ongoing evaluation.
Service design is a multi-disciplinary approach that draws concepts from ITIL V3, Six Sigma, and other design disciplines. It involves applying established design processes and skills to develop both new and improved services. Key aspects of service design include developing a customer journey map, creating a service blueprint to map the customer experience, and conducting various design tasks like concepting, designing touchpoints, and implementing services. It aims to help organizations innovate and improve services to make them more useful, usable, and effective.
The document discusses service blueprints, which are maps that precisely portray how a service process is built. Service blueprints are useful for developing and designing new services. The document provides an example of a hotel service blueprint that maps out the customer actions and physical evidence involved in parking at a hotel, checking in, going to a room, ordering room service, sleeping, showering, checking out, and leaving. It also outlines the onstage contact, backstage contact, and support processes involved at each step.
The slides from my keynote at Nuremberg's first service design drinks, 21 January 2016. A rather general introduction of service design... :)
Our software for service design:
Smaply: www.smaply.com
ExperienceFellow: www.experiencefellow.com
Books, talks and workshops:
Our book "This is Service Design Thinking": www.thisisservicedesignthinking.com
Our workshops "This is Service Design Doing": www.thisisservicedesigndoing.com
My talks: www.marcstickdorn.com
5 Things I Wish I Knew – A Service Design JourneyJamin Hegeman
The document discusses the key lessons learned from the speaker's journey in service design over many years. The five main lessons are: 1) Service design needs to consider the experiences of both customers and employees; 2) There is ambiguity in service design and you won't always know what you're doing; 3) Storytelling is important for conveying service experiences; 4) Ideas are not as important as executing and sustaining ideas over time; 5) Service design requires collaboration between different stakeholders.
Service Design Thinking - Designing services that people fall in love withRamakant Gawande
Slides from my service design talk & one day workshop @ Clarice Technologies, Pune, India.
- Why Service Design ? Todays Customers Trends ?
- Service Design Benefits ?
- Basic Process, Tools & Methods
- One day Workshop
The document provides details on front office operations in a hotel, including the various departments and job roles within the front office. It discusses the front office functions of reservation, registration, room assignment, guest services, and more. It describes the typical work shifts for front office employees and outlines the key responsibilities of front office roles like the front desk manager, reservation manager, and front desk agents. The guest cycle of pre-arrival, arrival, occupancy, and departure is also summarized.
A slidedeck Marc Stickdorn and Jakob Schneider use for presentations on Service Design Thinking in 2013. It uses some examples from the field of tourism to explain the basic concepts, process, methods and tools of service design. Have a look at our websites to learn more on what we're doing or get in touch with us:
The book "This is Service Design Thinking": www.tisdt.com
The software "smaply": www.smaply.com
The mobile ethnography software "myServiceFellow": www.myservicefellow.com
Presentation by Marc Stickdorn & Jakob Schneider.
Graphic design by Jakob Schneider. Like his style? Check his agency: http://kd1.com
20 Fantastic Flat Icons and Their Meaning In Logo DesignDesignMantic
Icons tell stories. And when it comes to building visual identity for a brand, iconography plays a big part. Icons, incorporated into logos, not just make brand identities visually appealing but they also tend to deliver brand’s vision or underline message more effectively. Each icon ensues an inherent meaning that sparks a certain kind of psychological behavior, resulting in emotive consumer association with the brand. Because people tend to identify and appreciate these icons right away even in various colors or screen sizes. Hence, selecting the right icon for your logo is of great importance and must be treated carefully.
Here are 20 flat icons and their hidden meanings that make them effective in logo design.
Beyond Boarding Passes: Service Innovation for Copenhagen Airporteilidh dickson
As part of the Interaction Design Programme, CIID ran a four week service design course in collaboration with Copenhagen Airport (CPH).
The goal was to envision new experiences for the different kinds of people that use CPH. Visiting faculty from leading service design and innovation companies - IDEO and Live Work - were invited to teach the course.
This book highlights the processes the students went through over the 4 weeks and the final concepts they developed.
Eilidh conducted user research on the topic of life balance through interviews and exercises with 12 participants from different stages of life. Her goal was to understand what balance means to people and how they achieve it. Key insights included that people only share certain events on shared calendars, diaries can motivate productivity, and periods of imbalance often coincide with life transitions. Eilidh analyzed the data and identified three themes: communication with family/friends, food/eating habits, and personal prioritizing/planning. She focused on prioritizing and developed "how might we" statements to explore challenges people face with an increased pace of life due to technology and how personal informatics could help with awareness and behavior change.
Eilidh is an interaction designer who recently graduated from the Copenhagen Institute of Interaction Design's pilot year program. For her final project, she is investigating how personal informatics tools can help people achieve balance in their lives by making them more aware of their lifestyle habits and enabling behavior changes. She is interested in whether tracking intangible information about daily actions can trigger changes and help people identify areas of fulfillment. Some existing personal informatics tools she has researched include Nike+ for running, Wattson for energy usage, Google Power Meter, Last.fm for music listening, and Dopplr for travel tracking.
The document outlines the process of user research conducted to develop a concept for a personalized platform to help people reconnect with themselves by tracking past experiences and activities. Key insights from interviews found that people are often unaware of habits over time and scheduling personal activities makes them feel motivated. Various concept designs were created, including a service blueprint, to develop a customizable tool that provides feedback to encourage healthy lifestyle changes.
The document discusses a project exploring how personal informatics can help people achieve a more balanced life. The student, Eilidh Dickson, is investigating whether tracking intangible information about daily actions using tools like those in the emerging field of personal informatics could trigger behavior changes to help people feel more balanced. Dickson conducted initial research, mapping out existing personal informatics tools and interviewing people from different life stages to understand their values and strategies for achieving balance.
The CIID students set up an open interaction design lab at the 2-day Reboot conference to act as consultants for any ideas conference participants wanted to share. The lab was located in the center of the venue. This was the first time Reboot tried this open lab approach. The students worked with participants and helped develop ideas that were then displayed and published. The following pages provide a diary of the students' experiences at Reboot 11.
The document summarizes Eilidh Dickson's final project exploring how personal informatics tools can help people achieve behavior change and feel like they have a more balanced life. Through interviews, the project found people feel busy and disconnected from activities they enjoy. A proposed service would use GPS and user input to map where time is spent and provide reflection on behaviors over time to help people understand and change their lifestyles. User testing of mapping activities revealed people are unaware of how they spend time and patterns are clearer visually. Next steps include addressing motivation, defining valuable touchpoints, establishing a brand, and further prototyping.
This document summarizes Eilidh Dickson's final project exploring how personal informatics can help people feel like they have a more balanced life. Through user research, Eilidh identified three key themes: communication with family/friends, food/eating habits, and personal prioritizing/planning. She focused on prioritizing, where insights included people only sharing important calendar events, wanting to be productive when logging activities, feeling silly scheduling personal time but interested in tracking activities, and needing reminders of priorities. Eilidh's design challenge is to help people prioritize to feel more balanced as busy lifestyles make priorities difficult to maintain.
The document outlines the initial focus, anticipated challenges, and research plan for a service design project focused on connecting digital and physical library services. The initial focus is on bringing library services to various community spaces and exploring how libraries can utilize digital collections and the web. Anticipated challenges include competing with other information sources, assigning users to demographics, and lack of data on current users. The research plan involves conducting activities with library users and staff to gather insights, daily debriefs to adapt the research, and trying new methods like word association and experience drawings. Personal goals are to keep the design grounded in user interaction, learn new research techniques, take inspiration from other public services, and ensure appropriate technology use.
The document discusses sustainability at CIID and encourages reusing paper rather than picking up new sheets. It notes that with 21 people using 5 sheets of paper per day for 25 weeks, they have already used over 18,000 sheets of paper, equivalent to cutting down 3 trees. While sustainability may seem like a small thing, small daily actions can make a difference.
Indian Railways is one of the largest rail networks in the world, carrying over 30 million passengers and 2.8 million tons of freight daily on its 114,500 km of track. It offers passenger and freight services and aims to provide safe, dependable train services. However, it faces several bottlenecks like shortage of coaches, overcrowded trains, outdated infrastructure, and difficulties purchasing tickets. Recommendations to address these issues include increasing capacity by enhancing infrastructure and resources, improving punctuality, expanding online booking capacity, and enhancing facilities and service quality.
Slides from a service design workshop held at Ratkaisu13, an annual conference organized by CGI Finland (formerly known as Logica). If you are interested in knowing more, get in touch.
This is Service Design in 25 useful toolsTijs Wilbrink
This document provides an overview of 25 tools that can be used during different phases of a service design process. It describes tools for exploration, such as stakeholder mapping and customer journeys, tools for creating and reflecting like idea generation and prototyping, and tools for implementation including storytelling and service blueprints. The document encourages the reader to select the most appropriate tools based on their specific problem or opportunity and get started applying service design.
The document discusses the process of new service development. It begins by defining what a service is and the differences between goods and services. It then outlines the types of new services and describes the new service development process. This includes front-end planning, idea generation, concept development and evaluation, business analysis, implementation through testing, commercialization, and post-introduction evaluation. The key steps involve reviewing business strategy, developing a new service strategy, generating and screening ideas, developing service concepts, evaluating concepts with customers and employees, analyzing business factors, testing the service, launching it commercially, and ongoing evaluation.
Service design is a multi-disciplinary approach that draws concepts from ITIL V3, Six Sigma, and other design disciplines. It involves applying established design processes and skills to develop both new and improved services. Key aspects of service design include developing a customer journey map, creating a service blueprint to map the customer experience, and conducting various design tasks like concepting, designing touchpoints, and implementing services. It aims to help organizations innovate and improve services to make them more useful, usable, and effective.
The document discusses service blueprints, which are maps that precisely portray how a service process is built. Service blueprints are useful for developing and designing new services. The document provides an example of a hotel service blueprint that maps out the customer actions and physical evidence involved in parking at a hotel, checking in, going to a room, ordering room service, sleeping, showering, checking out, and leaving. It also outlines the onstage contact, backstage contact, and support processes involved at each step.
The slides from my keynote at Nuremberg's first service design drinks, 21 January 2016. A rather general introduction of service design... :)
Our software for service design:
Smaply: www.smaply.com
ExperienceFellow: www.experiencefellow.com
Books, talks and workshops:
Our book "This is Service Design Thinking": www.thisisservicedesignthinking.com
Our workshops "This is Service Design Doing": www.thisisservicedesigndoing.com
My talks: www.marcstickdorn.com
5 Things I Wish I Knew – A Service Design JourneyJamin Hegeman
The document discusses the key lessons learned from the speaker's journey in service design over many years. The five main lessons are: 1) Service design needs to consider the experiences of both customers and employees; 2) There is ambiguity in service design and you won't always know what you're doing; 3) Storytelling is important for conveying service experiences; 4) Ideas are not as important as executing and sustaining ideas over time; 5) Service design requires collaboration between different stakeholders.
Service Design Thinking - Designing services that people fall in love withRamakant Gawande
Slides from my service design talk & one day workshop @ Clarice Technologies, Pune, India.
- Why Service Design ? Todays Customers Trends ?
- Service Design Benefits ?
- Basic Process, Tools & Methods
- One day Workshop
The document provides details on front office operations in a hotel, including the various departments and job roles within the front office. It discusses the front office functions of reservation, registration, room assignment, guest services, and more. It describes the typical work shifts for front office employees and outlines the key responsibilities of front office roles like the front desk manager, reservation manager, and front desk agents. The guest cycle of pre-arrival, arrival, occupancy, and departure is also summarized.
A slidedeck Marc Stickdorn and Jakob Schneider use for presentations on Service Design Thinking in 2013. It uses some examples from the field of tourism to explain the basic concepts, process, methods and tools of service design. Have a look at our websites to learn more on what we're doing or get in touch with us:
The book "This is Service Design Thinking": www.tisdt.com
The software "smaply": www.smaply.com
The mobile ethnography software "myServiceFellow": www.myservicefellow.com
Presentation by Marc Stickdorn & Jakob Schneider.
Graphic design by Jakob Schneider. Like his style? Check his agency: http://kd1.com
20 Fantastic Flat Icons and Their Meaning In Logo DesignDesignMantic
Icons tell stories. And when it comes to building visual identity for a brand, iconography plays a big part. Icons, incorporated into logos, not just make brand identities visually appealing but they also tend to deliver brand’s vision or underline message more effectively. Each icon ensues an inherent meaning that sparks a certain kind of psychological behavior, resulting in emotive consumer association with the brand. Because people tend to identify and appreciate these icons right away even in various colors or screen sizes. Hence, selecting the right icon for your logo is of great importance and must be treated carefully.
Here are 20 flat icons and their hidden meanings that make them effective in logo design.
Beyond Boarding Passes: Service Innovation for Copenhagen Airporteilidh dickson
As part of the Interaction Design Programme, CIID ran a four week service design course in collaboration with Copenhagen Airport (CPH).
The goal was to envision new experiences for the different kinds of people that use CPH. Visiting faculty from leading service design and innovation companies - IDEO and Live Work - were invited to teach the course.
This book highlights the processes the students went through over the 4 weeks and the final concepts they developed.
Eilidh conducted user research on the topic of life balance through interviews and exercises with 12 participants from different stages of life. Her goal was to understand what balance means to people and how they achieve it. Key insights included that people only share certain events on shared calendars, diaries can motivate productivity, and periods of imbalance often coincide with life transitions. Eilidh analyzed the data and identified three themes: communication with family/friends, food/eating habits, and personal prioritizing/planning. She focused on prioritizing and developed "how might we" statements to explore challenges people face with an increased pace of life due to technology and how personal informatics could help with awareness and behavior change.
Eilidh is an interaction designer who recently graduated from the Copenhagen Institute of Interaction Design's pilot year program. For her final project, she is investigating how personal informatics tools can help people achieve balance in their lives by making them more aware of their lifestyle habits and enabling behavior changes. She is interested in whether tracking intangible information about daily actions can trigger changes and help people identify areas of fulfillment. Some existing personal informatics tools she has researched include Nike+ for running, Wattson for energy usage, Google Power Meter, Last.fm for music listening, and Dopplr for travel tracking.
The document outlines the process of user research conducted to develop a concept for a personalized platform to help people reconnect with themselves by tracking past experiences and activities. Key insights from interviews found that people are often unaware of habits over time and scheduling personal activities makes them feel motivated. Various concept designs were created, including a service blueprint, to develop a customizable tool that provides feedback to encourage healthy lifestyle changes.
The document discusses a project exploring how personal informatics can help people achieve a more balanced life. The student, Eilidh Dickson, is investigating whether tracking intangible information about daily actions using tools like those in the emerging field of personal informatics could trigger behavior changes to help people feel more balanced. Dickson conducted initial research, mapping out existing personal informatics tools and interviewing people from different life stages to understand their values and strategies for achieving balance.
The CIID students set up an open interaction design lab at the 2-day Reboot conference to act as consultants for any ideas conference participants wanted to share. The lab was located in the center of the venue. This was the first time Reboot tried this open lab approach. The students worked with participants and helped develop ideas that were then displayed and published. The following pages provide a diary of the students' experiences at Reboot 11.
The document summarizes Eilidh Dickson's final project exploring how personal informatics tools can help people achieve behavior change and feel like they have a more balanced life. Through interviews, the project found people feel busy and disconnected from activities they enjoy. A proposed service would use GPS and user input to map where time is spent and provide reflection on behaviors over time to help people understand and change their lifestyles. User testing of mapping activities revealed people are unaware of how they spend time and patterns are clearer visually. Next steps include addressing motivation, defining valuable touchpoints, establishing a brand, and further prototyping.
This document summarizes Eilidh Dickson's final project exploring how personal informatics can help people feel like they have a more balanced life. Through user research, Eilidh identified three key themes: communication with family/friends, food/eating habits, and personal prioritizing/planning. She focused on prioritizing, where insights included people only sharing important calendar events, wanting to be productive when logging activities, feeling silly scheduling personal time but interested in tracking activities, and needing reminders of priorities. Eilidh's design challenge is to help people prioritize to feel more balanced as busy lifestyles make priorities difficult to maintain.
The document outlines the initial focus, anticipated challenges, and research plan for a service design project focused on connecting digital and physical library services. The initial focus is on bringing library services to various community spaces and exploring how libraries can utilize digital collections and the web. Anticipated challenges include competing with other information sources, assigning users to demographics, and lack of data on current users. The research plan involves conducting activities with library users and staff to gather insights, daily debriefs to adapt the research, and trying new methods like word association and experience drawings. Personal goals are to keep the design grounded in user interaction, learn new research techniques, take inspiration from other public services, and ensure appropriate technology use.
The document discusses sustainability at CIID and encourages reusing paper rather than picking up new sheets. It notes that with 21 people using 5 sheets of paper per day for 25 weeks, they have already used over 18,000 sheets of paper, equivalent to cutting down 3 trees. While sustainability may seem like a small thing, small daily actions can make a difference.
DSB is providing a platform called EnviroKit to educate school children about sustainable living. The EnviroKit contains materials like a SPY book and stickers to teach children how to observe energy usage in their homes. Children document their findings in the SPY book and discuss with parents what they learned. Teachers can use the EnviroKit tools and download new activities to facilitate learning. DSB hopes this platform will inspire individuals, especially children, to have meaningful discussions around sustainability and make small changes together as a community.
This document summarizes Eilidh Dickson's experience in the 150-day CIID pilot program from September 2008 to February 2009. It includes reflections on courses in computational media design, physical computing, design theory, user research, and other topics. Key lessons included challenging herself technically, appreciating different approaches to design problems, and the value of prototyping and user testing. She also expressed interest in personal informatics, elderly users, work-life balance, education, and maintaining CIID's ethos in her thesis work.
This document summarizes the process taken by students Adam Little, Siddharth Muthyala & Eilidh Dickson to design a tangible user interface that allows users to see the environmental impact of the food they purchase. They went through brainstorming, prototyping, user testing, and refining their concept of a scale that compares the environmental metrics of different foods. Their final prototype used an Arduino, motors, and custom 3D printed parts to create an interactive scale that physically balances to show environmental data when different foods are placed on it.
designing for the elderly: Final presentationeilidh dickson
The document discusses a proposed solution called happyMail that aims to improve communication between elderly home residents and their families. It notes that family is central to residents' lives but they currently cannot benefit from email like others. happyMail would allow families to share memories instantly by sending digital letters and media to residents. The proposal describes a GUI interface for residents to receive, reply to, delete or store digital letters on a computer or mobile device using audio or written input. It aims to recreate the joy of receiving physical mail through a digital platform.
The document summarizes the patient pathway and experience at a dialysis unit in 3 stages:
1) Arrival and procedures prior to treatment such as weighing and washing hands.
2) Receiving dialysis treatment, which involves being hooked up to a dialysis machine by a nurse.
3) The post-treatment experience of being disconnected from the machine and weighed again before leaving.
Rethinking Kållered │ From Big Box to a Reuse Hub: A Transformation Journey ...SirmaDuztepeliler
"Rethinking Kållered │ From Big Box to a Reuse Hub: A Transformation Journey Toward Sustainability"
The booklet of my master’s thesis at the Department of Architecture and Civil Engineering at Chalmers University of Technology. (Gothenburg, Sweden)
This thesis explores the transformation of the vacated (2023) IKEA store in Kållered, Sweden, into a "Reuse Hub" addressing various user types. The project aims to create a model for circular and sustainable economic practices that promote resource efficiency, waste reduction, and a shift in societal overconsumption patterns.
Reuse, though crucial in the circular economy, is one of the least studied areas. Most materials with reuse potential, especially in the construction sector, are recycled (downcycled), causing a greater loss of resources and energy. My project addresses barriers to reuse, such as difficult access to materials, storage, and logistics issues.
Aims:
• Enhancing Access to Reclaimed Materials: Creating a hub for reclaimed construction materials for both institutional and individual needs.
• Promoting Circular Economy: Showcasing the potential and variety of reusable materials and how they can drive a circular economy.
• Fostering Community Engagement: Developing spaces for social interaction around reuse-focused stores and workshops.
• Raising Awareness: Transforming a former consumerist symbol into a center for circular practices.
Highlights:
• The project emphasizes cross-sector collaboration with producers and wholesalers to repurpose surplus materials before they enter the recycling phase.
• This project can serve as a prototype for reusing many idle commercial buildings in different scales and sizes.
• The findings indicate that transforming large vacant properties can support sustainable practices and present an economically attractive business model with high social returns at the same time.
• It highlights the potential of how sustainable practices in the construction sector can drive societal change.
3. 1. awareness: library-hotel
The library wants to promote more about danish culture to foreign visitors
and play a role in speading knowledge to a wider audience, so they offer a
ry
collaborative service to hotels. The libraries target hotels directly to tell them
ra
about the service they would like to offer. they show them how the system
lib
initial service experience would work.
library-hotel The hotel can see what the library will offer to them as a service:
-A website for hotel guests to order books through
-a system to keep track of the guests borrowed material
l
te
(Before the end customer, the visitor to -a delivery and pick up service betweent the library and hotel.
ho
Copenhagen is involved)
-The representatives from the library system
s
-Printed material given to the hotels to make them understand what services the
nt
library can offer.
oi
hp
-The library website that will be used for customers to order their books
uc
to
2. evaluate and commit: library-hotel 3. learn and implement: library-hotel
The library must try and convince the hotels that the collaborative service will -The library must create a system that would track which books were on loan to
create benefits for the end user, the visitor to copenhagen, and in turn this which hotels.
ry
will bring benefits to both the hotel and library. They will be part of helping -they would need to implemetnt a system that is continually process the orders
ry
ra
ra
promote denmark as a leading city of knowledge spreading, not only to though the website directly from the hotel customer and via the hotel reception.
lib
lib
danish citizens. -A delivery system between the hotels and library for the books would have to
be implemented.
The Hotel needs to decide whether to sign up for the service the library can offer At this stage the hotel has to develop how they can use the services that the
them. They need to decide whether the monthly investment for the service will library has offered them into their existing infrastructure. They will have to
add more value to their hotel in the eyes of their potentail customers.
l
produce printed material to explain how to use the service to their customers
te
l
te
ho
and add links from their website to the ‘book yor book’ website, so they can
ho
order books online
-The representatives from the library system -printed flyer explaining to hotel cusomers about how to use the service
s
-Printed material given to the hotels to make them understand what services the
s
-links from hotel websites to the library ‘book your book’ website
nt
nt
library can offer.
oi
oi
hp
-forms of agreement between the library and hotel
hp
uc
-Any legal documents needed to complete the agreement
uc
to
to
5. 4. using the service : library-hotel-customer
choosing books
awareness: hotel-customer receiving the books changing the books returning the books
learning about the service
-book pack in hotel
-door hanger form -pre-paid envelope if
-information flyer given to guest on -information flyer given to guests -door hanger form
-confirmation email room: requested books, guests choose to post
arrival at the hotel with details on on arrival at the hotel -any new books/media
printed
(to visitor and hotel) recommendations it back later
the different ways to reserve, they receive
contains name of bookmark, city map & -hotel bill if they
change and return books -temporary library card
books, date wanted, complimentary postcard, choose to buy the
(for use in library)
ref.No temporary library card book or have lost it
touchpoints
-link from hotel homepage after ‘book your book’ website: provide -´book your book’ -’book your book’
web based
booking your room all the information about the website: can browse website
-reminder about the service within service by title, category, or
your booking confirmation email by the ‘danish
classics’
-librarian if they decided -librarian if they decide -receptionist at the
-hotel receptionist who reminds -librarian
-receptionist at the hotel can
to pick up themselves to choose books at the hotel (return books on
the customer about the service -book ‘room service’
provide more information on how
people
from the library library. check-out)
on arrival (over the phone)
it works
-library delivery guy -book ‘room service’ -librarian if guests
-library staff
-hotel staff if they bring (over the phone) return books directly
it to the guests room -library delivery guy
-the hotel checks that
-the hotel allows the -the hotel will notify
-hotel provides entry point for -the hotel will process
-the hotel staff are on hand to all the books are
customers to order the guest when there
the customer to reserve books new orders placed by
help their guests no more about returned either on
hotel role
(new) books books have arrived
through the hotel homepage- the guests through
the book service, and explain check-out or via post, if
through room and bring them to
website link or reminder the order form or
how it works they have been lost or
service or by using their room if they
email(with link) book ‘room service’
are not returned by the
a fill out form,they order them over the and notify the guest
agreed date the guest
will send the book ‘room service’
-receptionist reminds customers when these books
is charged for the book
request to the
about the service on arrival and have arrived at the
through their credit
library for the
provides them with an hotel
card, so the library can
guest
information flyer
be reimbursed
the ‘book your book’ website allows the guest to find out about the service, choosing, changing and reserving books.
when a book is reserved they send confirmation to the guest and transfer
the data to the hotel records.
library role
library processing orders, delivering and picking up books from the hotel on the required dates
carrying out face to the library checks that
face transactions if all the books have
the hotel guest been returned by the
comes directly to the required date, and
library to change their charges the hotel if
books this is not the case
6. 5. benefits: library-hotel-customer
-the library will be seen as a public institution that does not only provide for
tax payers, and people living within Denmark. They will be part of spreading
ry
danish culture and knowledge to visitors to Copenhagen and helping
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Denmark be the best country to promote knowledge and learning.
lib
a future scenario
-The hotel can use this new service they offer, as a selling point to potential
customers. So when customers are looking at what hotel to choose they will see
people-books-network
the books service logo along side the Wi-Fi, swimming pool etc. they can
l
te
promote it as a exclusive service they provide, that not all hotels do.
ho
-by knowing what books their guests are interested in, the hotel can also gain an
who would be the stakeholders?
insight into other services thy could provide specific to their guests interests.
-customers receive a very personal service right to their hotel room if they
wish....appearing free of charge. It wil also allow them to find out more about
er
danish culture and use the amazing resources that the danish public libraries
om
offer.
st
cu
6. quiting: library-hotel-customer
-As the library is the main provider of the infrastructure for this service,they will
have to notify all the hotels they provide to if they wish to stop (with an agreed
period of notice) By stopping this service they will reduce their amount ot
ry
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customers and any profit they receive from the hotels business.
lib
For the library to quit they must give adequate notice to the library (would be in
a contract) however they will then not have the full resources of the library that
they can offer their guests. If they were ti create their own book service it would
l
te
be far more limited. After quitting they will have to get rid of any promotional
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hotel material that offers the book service to their guests
-as the service the customer is receiving is part of their hotel service they are
paying for it is completely optional there for they can easily stop using the
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service at any point. The simpliest way to do this is to return any book or library
om
media they have to the reception at their hotel.
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cu
7.
8. core values
library: seen as a public institution that does not only provide for tax payers, and people
living within Denmark. They will be part of spreading danish culture and knowledge to
visitors to Copenhagen and helping Denmark be the best country to promote knowledge
and learning
hotel: can use this new service they offer, as a selling point to potential
customers. So when customers are looking at what hotel to choose they will see the books
service logo along side the Wi-Fi, swimming pool etc. they can promote it as a exclusive
service they provide, that not all hotels do.
by knowing what books their guests are interested in, the hotel can also gain an insight into
other services thy could provide specific to their guests interests.
hotel guests: receive a very personal service right to their hotel room if they
wish....appearing free of charge. It wil also allow them to find out more about danish culture
and use the amazing resources that the danish public libraries offer.