Ronadel Razon has over 10 years of experience in clinical services, sales, marketing, and customer service roles in the medical field. She has a background as a nurse and has held positions in customer service, sales, quality assurance, and as an account manager. Razon has experience working with doctors, patients, and health insurances to ensure accurate provision of medical supplies and services.

1. RONADEL MAGCALAS RAZON
Recent Address: Provincial Address:
Blk 9, Lot 3, Phase III, Fiesta 21 Purok 1, Sto. Nino,
Brgy. Tabun, Mabalacat, Pampanga 2010 Dinalupihan, Bataan 2110
ronadel.razon@yahoo.com
09955710751
09215785808
A. Summary
Experienced and creative professional with medical/clinical, sales, marketing and
customer service background. Works effectively with employees at all levels; excellent retention
of information and quick to learn new skills. Self motivated and dedicated to continuous
learning.
- Recent 6 months QA in sales/marketing/customer service
a. Outbound Sales calling (Medical)
b. Inbound Order Entry (Medical)
c. Customer service (Medical)
- 5.5 years’ experience in Clinical Services Admin/Data (Medical Related) and
Doctor Follow-ups (Manager)
a. Doctor follow-up. Retrieving doctor's order for diabetic testing supplies
b. Ensures that the doctor's orders matches the need of the patient.
c. Made sure that checking of Health insurances (Medicare A, B and Commercial
Insurances) will be accurate to cover the diabetic testing supplies.
d. Ensures optimum workflow for attaching/associating faxes and proper naming
conventions; workflow for clinical auditing, billing compliance and admit/ discharge.
e. Bridges the SNF MR in the US and SNF MR in the Philippines. Gives feedback and
recommendations to help skilled nursing facilities improve quality compliance and prepare them
for auditing /surveys.
- 3.5 years in sales/marketing/customer service (Supervisor)
a. Outbound Sales calling
b. Inbound Order Entry
c. Telecom Customer service
d. Social Media
e. Direct Selling/Training

2. - 1 year Hospital experience (Nurse) - was rotated to different hospital settings like;
ER, Medical, Ortho, Pedia, Delivery/ OB-Gyne, Surgical, Out-patient ward.
B. Professional Experience
Account Manager/QA - US Healthmark, Angeles, Pampanga - 2015
Job Description:
- Handled different departments
a. Chase Team – Main goal is to get returned Doctor’s Orders for diabetic testing
supplies. Handled department since 2010.
b. Pioneers QA account for the company
c. Med Transcription QA
Account Manager - US Healthmark, Angeles, Pampanga – 2013 to 2015
Job Description:
- Handled different departments
d. Chase Team – Main goal is to get returned Doctor’s Orders for diabetic testing
supplies. Handled department since 2010.
e. QS1 – Ensures that the team will be able to check health insurances accurately
and meets daily quota. Oversees department since June 2013.
f. Medical Records Admin and Audit (Clinical Services)
C.1 MR Admin – created workflow process that works best for both Philippine
MR and US MR. Started August 2013.
C.2 MR Audit – ensures that QA and Audit will be viable for US MR and DON.
Trial Facility started October 2013.
- Collaborates with management team to ensure smooth work process for the Operations
Team.
Team Leader (Supervisor) – US Healthmark, Angeles, Pampanga– June 7, 2010
Job Description:
- Started as an agent inbound and outbound doing follow ups on sent documents to
doctor clinics, hospitals and patients.
- Main clients are diabetic patients across United States
- Promoted as team leader handling agents for different areas on the account (Research,
Phone and Processing agents)
- Ensure quality on;
a. Team Calling Doctor’s Offices
b. Data Team
c. Quality Assurance Team
- Creates workflow process to have effective output and ensure client satisfaction.
- Handles team issues and work-related problems.
- Thinks of recommendations for the benefit of both clients and agents.
Customer Interaction Specialist in Microtel Global Solutions, Unit J, Bldg. 16, Philexcel
Business Park, Clark Freeport Zone, Pampanga
Training: August 19, 2009 – October 7, 2009
Probationary: October 8, 2009
Length of Stay: August 19, 2009 – June 1, 2010
First Batch of Special Response Agent (Level II Agent): November 9, 2009

3. Certified 1st
SRT Agent: January 28, 2009
Job Description:
Probationary Agent
Ensure sales quota (individual and team)
Handles sales account
- On-line Search Engine: Crawler Network
- Appointment Setting: Honeycutt Home Improvement
Special Response Agent
Initiates new projects and tests viability
Ensures individual and sales quota
Tests sales strategies
Supports existing teams on existing accounts to reach sales quota
- American Telephone and Telegraph Company (AT and T)
- AT and T Mobility Accounts
- Long Distance Promotions
- AT and T Wireless w/ Blackberry
- AT and T Net book
Additional Account
-Social Media (Twitter)
-ensures product presentation of Twitter on small-medium owned businesses
-promotes SEO (search engine optimization) through the use of social media
Sales Training Supervisor - Fullerlife Direct Selling Philippines (former Sara Lee), Balanga
City, Bataan; from December 28, 2008-June 15, 2009.
Job Description:
- Supervise branch personnel, Independent Branch Manager (IBM) and IBM
assistant
- Recruit new dealers
- Conduct Business Opportunity Meetings (BOM) and conducts trainings for
prospect dealers
- Increase branch sales and ensure quota for both sales and recruits
- Promote and merchandize products inside and outside the branch
Customer Service Representative-NCO Philippines in Clark, Pampanga, From May 26, 2008-
October 3, 2008.
Job Description:
T-Mobile: Prepaid Account
- Answer customer concern and queries (Front Liners)
- Provide basic trouble shooting for phones and network coverage
- Handles billing concerns for account
- Provide quality customer service to ensure customer satisfaction
Call Center Representative - Cyber City Teleservices in Clark, Pampanga, from September
12, 2007– April 8, 2008.
Job Description:
-Inbound Sales Agent: handled the following accounts;
A. Catalog Accounts
B. Infomercials
-Outbound Sales Agent:
A. Appointment Setting
B. Promotions
C. Hard Selling

4. -Back-up for Customer Service in a Toy Account: Leap Frog
Nurse in Bataan Provincial Hospital – Balanga, Bataan, from November 1, 2006– May 25,
2007
Volunteer Nurse: July 1, 2006 to November 30, 2006 and June 1, 2007 to July 25, 2007
Contractual Nurse: December 1, 2006 – May 25, 2007
Job Description:
-Nurse I in a 300 bed capacity hospital
-Carries-out doctor’s order/ medication
-Performs nursing procedures/ assist patients
-Rotated in different hospital settings
-Single duty in Pay ward wherein it’s a semi private ward of the hospital
C.
I. Language
Filipino/English
II. Professional License
Bachelor of Science in Nursing
Registered Nurse with License number: 0406271
Bataan Peninsula State University (former Bataan Polytechnic State College)
City of Balanga, Bataan
D. Recent 2015 Trainings
Recent Topics on (August 5 2015):
 Diabetic Shoes
 Wrist Brace
 Back Brace
 Ankle Brace
 Knee Brace
 Catheters
Recent Call Center training Course (August 20-21 2015):
 Voice and Accent Neutralization
 Phone Etiquette
 American Culture and Values
Formulating Your ICD-10 Denial Management Strategy
Index # WAS08102015247A (August 26 2015)
Woodcock and Associates
Meets AAPC guidelines for 1.0 Core A continuing education units.
ICD 10: Planning the Final Steps
ZirMed
This program meets AAPC guidelines for 1.0 CEUs
Index # ZM09042015226A (September 13 2015)

5. E. Previous Training/Seminars/Awards
I. Non-Medical Related Training/Seminars
- Fullerlife Direct Selling Employment Seminar, Makati, Feb 3, 2009 to Feb
5, 2009
 Personality Development
 Salesmanship
 Credit and Collection
 Behavioral Training
 Brand Exposure
 Business Opportunity Meeting
- GE Money Basic Collection Training conducted by IQOR Philippines,
Clark, Pampanga from October 24, 2008 to November 3, 2008.
- T-Mobile Prepaid Training conducted by NCO Philippines, Clark,
Pampanga from June 9, 2008 to July 11, 2008.
 Awarded Timely Resolution Driver (Customer Service)
- Call Center Training under Global Call Center Education Program in
CCIS Educational Foundation Incorporation, Clarkfield, Pampanga- from
August 8, 2007– September 11, 2007.
 Awarded: TEAM PLAYER AWARD
- Tour Guide training in Zoobic Safari, Olongapo, City – October 11, 2006
(part time).
II. Medical Related Training /Seminars
- Basic Life Support, The Philippine National Red Cross, October 19-20 2007
- First Aid Training, The Philippine National Red Cross, October 15-18 2007
- UPDATES HEALTH CARE SUMMIT, Learning and Innovations Training
and seminars, Philippines INC, October 7, 2007. Seminars on the following
areas;
1. Pandemic and Avian Influenza
2. Viral and emerging infections and drug resistant diseases
3. The Globally Emerging Infections
4. Vector Borne Infections
- Two years On-the-Job Training in different hospitals within Bataan and
Olongapo City.
- Certificate of Completion as a student nurse in mental health, Mariveles
Mental Ward, December 10, 2005
- Completion of Related Learning Experience (40 hours), December 7, 2004
I. Care of Elderly and Physically Challenged
II. Housekeeping and Nutrition
I. Passport Information:
Passport No: EB7861859
Date Issued: April 12, 2013
Expiration Date: April 11, 2018
Issued at: Department of Foreign Affairs Consular Office, Pampanga
II. Personal
Birthday: April 8, 1985 Birthplace: Olongapo City, Zambales

6. Sex: Female Nationality: Filipino
Marital Status: Separated Religion: Catholic
Physique:
Height: 5’3”
Weight: 118 lbs
F. Educational Background
Elementary:
San Ramon Elementary School
San Ramon, Dinalupihan, Bataan
1992-1998
Highschool:
Saint John Academy
Dinalupihan, BAtaan
1998-2002
College:
Bataan Peninsula State University (former Bataan Polytechnic State College)
Balanga City, Bataan
2002-2006

7. Sex: Female Nationality: Filipino
Marital Status: Separated Religion: Catholic
Physique:
Height: 5’3”
Weight: 118 lbs
F. Educational Background
Elementary:
San Ramon Elementary School
San Ramon, Dinalupihan, Bataan
1992-1998
Highschool:
Saint John Academy
Dinalupihan, BAtaan
1998-2002
College:
Bataan Peninsula State University (former Bataan Polytechnic State College)
Balanga City, Bataan
2002-2006