Pompa Bagchi has over 20 years of experience in hospital administration and operations management. She is currently the Head of Operations at Sanjiban Hospital in Howrah, West Bengal, where she oversees administrative functions and credit relations. Previously, she held roles such as General Manager of Operations and Assistant Manager of Administration and Operations at other hospitals. She has a background in customer service, staff management, and coordinating various hospital departments.

1. PHOTOGRAPH OF POMPA BAGCHI
CURRICULUM VITAE (CV) IN RESPECT OF POMPA BAGCHI
Name : POMPA BAGCHI
Address : Flat-2, Ground Floor, A-10, Block-G,
Pratiksha Apartment, Garia, Kolkata. 700084.
Husband Name : Dipankar Bagchi
Phone : 8420028471/9163678177
E-mail ID : pompa1967@gmail.com
Marital Status : Married
Personnel Contact : 8420028471
Hobbies : Listening songs, interacting with people having
deep interest about Hospital Operation &
Management.
Languages Known : English, Hindi, Bengali

2. - 2 -
Profile
Extensive management experience and comprehensiveness Hospital
background .Skilled in public relations, staff Management ,interaction
with marketing personnel ,doctors and floor co-ordinate ion .Experienced
in Hospital development through customer care. Devoted to dedicated
service through customer satisfaction for better management of hospital
HEALTH CARE
Working Experience
At present I am working in SANJIBAN HOSPITAL in Fuleswar, Howrah (West Bengal)
( 500 bedded Multi Specialty Hospital) as HEAD OF OPERATION From 13th
August 2012.
Along with the said responsibility of HEAD OF OPERATION, I have further been
entrusted with the responsibility of CREDIT RELATION in the said hospital.
 I Worked with Vivekananda Hospital , Durgapur (160 bedded Multi
Specialty Hospital) as General Manager, Operation from 17th
October,
2011 till 31st
July, 2012 .
 I worked with The Mission Hospital, Durgapur (250 bedded Super
Specialty Hospital) as a Asstt. Manager, Admn. & Operation from 2nd
December, 2008 till 16th Oct., 2011. I was further entrusted with the
responsibility of Front Office In-charge in the said Hospital.
 I also Worked as a Patient Service Manager at Apollo Gleneagles Hospital ,
Kolkata (400 bedded NABH accredited Super Specialty Hospital) during
the period from 1995 to 2008.
 Worked as a FRONT OFFICE MANAGER in Anamoy Research Clinic,
Kolkata for 3 yrs from 1992-1995.

3. - 3 -
Qualification
 Post Graduate Diploma in Business Administration (Customer
Relationship Management), from Symbiosis College, Pune (Under Pune
University in the year 2007.
 Graduation. Bachelor of Arts, from Women’s Christian College under
Kolkata University in the Year 1986.
 H.S. Exam from W.B.C.H.S.E in the year 1984.
 Madhyamik Exam. From W.B.S.E. in the Year 1982.
Other Qualifications
 Stenography from LCC, Kolkata.
 Computer BCA from APTECH, Kolkata.
 Telex and Xerox from LCC, Kolkata.
 French language from Allience Franch, Kolkata.
 Hindi Madhyam from Ramakrishna Mission culture, Kolkata.
 Spoken English from R.K.M Institute of Culture, Kolkata.
 B.Music from Lucknow Bhatkhand University.
Working Field
Administration    Front Office
 Admission  OPD
 Corporate Desk  TPA Service
 Emergency  Radiology
 Enquiry  Lab Service
 Transport  Meeting Vendors.
 Meeting Doctors
 Co-ordination with Marketing Department

4.  Meeting Visitors for In-patient Service.
- 4 -
Introduction
I have been engaged with various Corporate Hospitals during my
professional journey for last 20 years. During my journey, my objective has
been for result oriented growth by achieving a developed and complete
healthcare institutions. I also focused my participation in branding the
healthcare institution. I must say, though I have not asked for any return
for my sincere, hard working and dedicating approach, my C.V reflects
continuous uprising of my professional career for which I am indebted
to my ever beloved gurus.
EXPERIENCE AS GENERAL MANAGER, OPERATION
As already stated above, I had worked with Vivekananda Hospital , Durgapur
(160 bedded Multi Specialty Hospital) as General Manager, Operation from 17th
October, 2011 till 31st
July, 2012 . As a General Manager, Operation, I was
required to discharge each and every sphere of administrative jobs which include:-
 Manage the entire administrative functions of the hospital, entailing HR
& personnel, Billing, Diagnostics, front office, patient relations,
inventory, F & B, transportation and security.
 Analyzed prospective patient demography and other factors to
ascertain key market and prime location.
 Planned and executed comprehensive marketing strategy to successfully
ignite growth and profits.
 Actively participated in preparation, revision and updating the
company’s Policy and Procedure Manuals and employees’ Hand
Book.

5. - 5 -
 Cutting edge managerial ideas which helped in significant increase of
revenues with simultaneous decrease of expenses through streamlining
procedures and implementing cost effective measures.
 Played a pivotal role in the implementation of HMS/HIS System using
the latest technology from Nextgen- e-Solution..
 Actively participated in preparation of standard operating procedure.
 Actively participated in recruitment procedure as well as manpower
planning.
 Making liason with vendors and consultants and sorted out bottlenecks,
if any.
EXPERIENCE AS ASSTT. MANAGER, ADMN. & OPERATION
I worked with The Mission Hospital, Durgapur (250 bedded Super Specialty
Hospital) during the period from 2nd
December, 2008 till 16th Oct., 2011. I joined
in the said The Mission Hospital as a Sr. Executive, Operation and rose to
the level of Asst. Manager, Administration & Operation. As Asstt. Manager,
Administration & Operation, I had to look after administrative jobs which
include:-
 Led a team of 300 staff and executives with necessary support and
direction.
 Accomplished overall growth of the Hospital both in terms of patient
intake as well as revenue.

6. - 6 -
 Received the recognition of the Management for maintaining healthy
management-employee relationship resulting in enhanced
productivity.
 Actively participated in coordinating and setting up standard operating
procedure.
 Actively participated in recruitment and preparation of man power
planning.
 Maintaining proper coordination with various departments and
consultants.
 For my active participation and overall involvement in various activities
for the growth of the Hospital, I was nominated as the BEST
EMPLOYEE for the year 2009.
EXPERIENCE AS PATIENT SERVICE MANAGER
I worked with Apollo Gleneagles Hospital , Kolkata (400 bedded NABH
accredited Super Specialty Hospital) during the period from 1995 to 2008.
I joined as a receptionist in APOLLO GLENEAGLES HOSPITAL in the
year of 1995( erstwhile DUNCAN GOENKA CLINIC).
For my devotion towards duties, I was promoted as a Coordinator after
1(One) year where I was responsible to keep coordination with various
Departments for smooth running of the Clinic..
Being satisfied with my performance, the Management was pleased to
promote me as a OT Coordinator after 2(two) years where I was
responsible to keep and maintain proper co-ordination for running the OT
as per schedule and also responsible for proper counseling the patient party.

7. - 7 -
Thereafter I was transferred to the hospital after two years and worked
as a coordinator in OPD and floor.
After two years, I was promoted as a PATIENT SERVICE MANAGER .
During this tenure, I was completed my BLS course .Though I worked as
Patient Service Manager, yet I was entrusted the job of conducting marketing
camps to augment the business of the Hospital which I successfully completed
with the full satisfaction of the Management.
As a PATIENT SERVICE MANAAGER my main motto was to satisfy the
patient with various services of the Hospital and in doing so, I had to make
proper coordination with various Departments of Hospital. During this
tenure, I was associated with the core team member for setting a in-
house CALL CENTRE and also involved with the Internal Marketing Team.
I was fortunate to be a team member for establishing a complete
TELE-MEDICINE Department .
I was responsible to keep full and update breakdown list for overall smooth
running of Hospital.
As a team leader of both Disaster Management Group and Code Blue
Team, I always keep and update myself as well as my team members for
proper management of the same.
MY SPECIALITIES
 Administrative and Operational management
 Corporate management
 Conduct continuous training programs for staff for upgradation
 Conduct summer training course with various management
institution
 Shaping upcoming projects.

8. - 8 -
PROJECT INVOLVEMENT
I was involved with shaping of APOLLO GLENEAGLES HOSPITALS LTD.,
KOLKATA ( a 400 bedded NABH accredited Super Specialty Hospital)
where I was member of the core team which was entrusted with the
responsibilities of setting up of the total support service department within
a stipulated time period.
I was associated with execution, commissioning & running of Gastro ICCU
and Neuro ICCU in the said APOLLO GLENEAGLES HOSPITALS LTD.,
KOLKATA
I was also associated with the execution, commissioning & running of
ITU / ICCU / CCU / Surgical ICU / OT facility in THE MISSION
HOSPITAL, DURGAPUR (a 250 bedded Super Specialty Hospital).
I was fortunate to be a team member in establishing a complete tele-
medicine and tele-healthcare facility for the said THE MISSION
HOSPITAL, DURGAPUR. This unique facility was one of its kind in the
whole of the District of Burdwan and under this project we introduced a
complete mobile Tele-Health hospital.
I was associated with preparation of various documentation for NABH
accreditation in respect of the said THE MISSION HOSPITAL, DURGAPUR.
In this regard, it may be mentioned that the said THE MISSION HOSPITAL,
DURGAPUR has recently been awarded the accreditation of NABH.
I was also associated with preparation of various documentation for JCI
accreditation while I was working with the said APOLLO GLENEAGLES
HOSPITALS LTD., KOLKATA and also involved in conducting training
programs in this regard. I am proud to be an active member in achieving the
said JCI accreditation.

9. - 9 -
SKILLS :
Administrative
 c
Service/Management
 Customer Service
 Human Resources
 Healthcare Management
 Team Building
 Operations Management
 Team Management
Personal
 Employee Engagement
 Performance Management
 PowerPoint
 Employee Relations
 Management
 Microsoft Office
 Organizational
 Sales Management
 Imparting Training
 Talent Acquisition
POMPA BAGCHI
