Presentation by Plantronics and Decision Analyst regarding the Role of Voice in the Workplace - presented at The Marketing Research Event 2010 in San Diego
Design Thinking: 5 Steps to Healthy Healthcare AppsJeffery Belden
Learn the steps of "design thinking" in the healthcare IT context. Co-presented at HIMSS 16 in Las Vegas on March 3, 2106 with Lorraine Chapman, Sr. Director for Healthcare at Macadamian.
Recruitment Journeys from Berlin's Tech – Survey Report 2018Caissa Global
Berlin's job market is candidate-driven. To stay competitive, companies need to understand the candidates, their needs, wants, joys and pains. And then, they should incorporate this knowledge into their recruitment process. Unfortunately, we often see that companies and candidates are not on the same page when it comes to hiring.
To back up our observations with data, we ran a survey asking tech professionals about their recruitment journeys. We hope that the findings, along with individual stories, will help Berlin-based companies reconsider and improve their hiring practices.
10 Expert Tips for Building Effective 360 AssessmentsQualtrics
Ben Granger, Qualtrics' Principal Employee Insight Consultant, shares his 10 most important secrets for building and launching effective 360 assessments. You'll leave with the steps needed to build a world-class 360 assessment, without the need to hire external consultants.
Office Hours: Top Tips on How to Create an Effective Open Door Policy for You...QuekelsBaro
Learn how to build an open door policy remotely using remote office hours. Overcome communication and collaboration challenges that hinder your team's success.
Edelman Berland Research Findings: Veterans as Strategic Assets InitiativeEdelman
The objectives of the Veterans as Strategic Assets (VSA) Initiative is to gain an understanding practices around teaching and hiring veterans, in order to position veterans as a strategic asset for the Illinois Joining Forces (IJF) and the Student Veterans of America (SVA). Edelman Berland conducted a global, 10-minute online survey from January 9 to May 7, 2014. The findings are based on 1,628 responses including 1,469 veterans, n=89 employees, and n=70 community partners including those in higher education/community college/workplace training non-profits.
The guidance – led by CIPR Health - is designed to help employers build a working environment that supports positive mental health and advises practitioners on how to take care of their mental wellbeing.
Usability Testing Basics: What's it All About? at Web SIG ClevelandCarol Smith
Presented to Web SIG Cleveland on May 21, 2011 at Notre Dame College in South Euclid (Cleveland), Ohio.
Learn all you need to get started:
- Where you can conduct studies (does it have to be in a lab?)
- Types of studies (RITE, think aloud, etc.)
- Tips for recruiting participants
- Tips for Interacting with participants without biasing the study
- Preparing for the study (materials needed, forms, etc.)
- Guidance for analyzing the study
The desire to have “Improved communication skills” emerges repeatedly on surveys and research as an ability critical to project success, and yet we all continue to feel challenged by it! Tons of published research and books provide great resource, but often leave us still struggling for how to effectively communicate.
This webinar will consider what gets in the way of effective communication and provide tips and techniques for project communication that works.
Conversations play a critical role in projects. Intentionally Improving the method and timing of conversations can greatly improve the performance of projects.
Design Thinking: 5 Steps to Healthy Healthcare AppsJeffery Belden
Learn the steps of "design thinking" in the healthcare IT context. Co-presented at HIMSS 16 in Las Vegas on March 3, 2106 with Lorraine Chapman, Sr. Director for Healthcare at Macadamian.
Recruitment Journeys from Berlin's Tech – Survey Report 2018Caissa Global
Berlin's job market is candidate-driven. To stay competitive, companies need to understand the candidates, their needs, wants, joys and pains. And then, they should incorporate this knowledge into their recruitment process. Unfortunately, we often see that companies and candidates are not on the same page when it comes to hiring.
To back up our observations with data, we ran a survey asking tech professionals about their recruitment journeys. We hope that the findings, along with individual stories, will help Berlin-based companies reconsider and improve their hiring practices.
10 Expert Tips for Building Effective 360 AssessmentsQualtrics
Ben Granger, Qualtrics' Principal Employee Insight Consultant, shares his 10 most important secrets for building and launching effective 360 assessments. You'll leave with the steps needed to build a world-class 360 assessment, without the need to hire external consultants.
Office Hours: Top Tips on How to Create an Effective Open Door Policy for You...QuekelsBaro
Learn how to build an open door policy remotely using remote office hours. Overcome communication and collaboration challenges that hinder your team's success.
Edelman Berland Research Findings: Veterans as Strategic Assets InitiativeEdelman
The objectives of the Veterans as Strategic Assets (VSA) Initiative is to gain an understanding practices around teaching and hiring veterans, in order to position veterans as a strategic asset for the Illinois Joining Forces (IJF) and the Student Veterans of America (SVA). Edelman Berland conducted a global, 10-minute online survey from January 9 to May 7, 2014. The findings are based on 1,628 responses including 1,469 veterans, n=89 employees, and n=70 community partners including those in higher education/community college/workplace training non-profits.
The guidance – led by CIPR Health - is designed to help employers build a working environment that supports positive mental health and advises practitioners on how to take care of their mental wellbeing.
Usability Testing Basics: What's it All About? at Web SIG ClevelandCarol Smith
Presented to Web SIG Cleveland on May 21, 2011 at Notre Dame College in South Euclid (Cleveland), Ohio.
Learn all you need to get started:
- Where you can conduct studies (does it have to be in a lab?)
- Types of studies (RITE, think aloud, etc.)
- Tips for recruiting participants
- Tips for Interacting with participants without biasing the study
- Preparing for the study (materials needed, forms, etc.)
- Guidance for analyzing the study
The desire to have “Improved communication skills” emerges repeatedly on surveys and research as an ability critical to project success, and yet we all continue to feel challenged by it! Tons of published research and books provide great resource, but often leave us still struggling for how to effectively communicate.
This webinar will consider what gets in the way of effective communication and provide tips and techniques for project communication that works.
Conversations play a critical role in projects. Intentionally Improving the method and timing of conversations can greatly improve the performance of projects.
LSE // LIFESTYLEntrepreneur è un progetto multimediale che racconta in rete le storie degli imprenditori innovativi italiani.
LSE mette insieme idee, imprenditori, innovatori e artisti lungo la filiera dell’idea, attraverso intuizioni, osservazioni, comunicazioni e azioni.
Un giornale online dove si raccontano gli stili di vita degli imprenditori a caccia di sfide globali. Storie di copertina che hanno a monte un’intuizione e che tramite l’osservazione comunicano voglia di innovazione, start-up, successo.
I put this together for a local class of small businesses a few years ago. Honestly, I'm kind of wondering why I didn't upload this before.
My time at #INBOUND16 has taught be that I should be more bold about my thoughts about the industry, especially social media, something I've been doing since before it has the name.
A bridge between two worlds – where qual and quant meet: Slides from UX Austr...U1 Group
In a combined presentation with Telstra, we put a unique, fresh and evidence-based approach to the often-controversial topic – qual or quant? We will definitively demonstrate how linking quantitative with qualitative techniques can significantly improve the ability to understand customers – and consequently design services to meet these needs, improve experiences, and ultimately measure success.
Leveraging business intelligence with service design frameworks
Most companies collect a large amount of data in the form of customer feedback, but due to the structure and size it is often underutilised. Let us show you how we created a service framework using this information for Telstra – one that tests the end-to-end customer experience by aligning both quantitative and qualitative research, the best of both worlds! See the techniques we applied, as well as how the framework for Telstra’s products and services relates to service design and testing.
This service framework has provided a better, more holistic service experience for customers. The feedback from our qualitative counterparts has been amazing; it has revolutionised the way they do UX and CX research. Not only do they use it as a tool to understand existing service environments, they can now prioritise findings on key user and customer experiences that have the biggest impact in driving changes and improvements.
Instead of just relying on a small sample of information to make a conclusion about a market or experience, researchers now have the added value of quantitative information to gain further credibility with stakeholders – and ultimately drive better business outcomes.
We hope that our presentation will help you take away what we have learned, and what strategies we recommend, to maximise outcomes for your business too.
#11ways Research - Does communication really make a difference?Dana Poole
Good communications practice and organizational performance are inextricably linked.
Our 2014 survey of 81 organizations, across 10 countries with approx 390,000 employees identified 11 challenges that today's communicators are facing. We saw a link between some of the 11 factors identified and organizational underperformance.
This year have updated the data in order to analyse year-on-year trends.
Effective site relationships are critically essential for successful clinical trials. Building strong ties between sites, sponsors, and CROs can improve communication, help patients feel more secure, and ultimately improve clinical trial outcomes. But effective relationships and communication skills are not innate; they require ongoing practice and mentorship for their successful development. Join this webinar to learn why site relationships matter and best practices for fostering strong ties between sites, sponsors, CROs, and patients.
In this webinar, you will learn:
-Why site relationships matter from various perspectives
-How to develop and maintain strong relationships with your sites
-False assumptions to avoid when building site relationships
-Challenges to overcome in developing relationships with clinical sites
PoliteMail Software surveyed global internal communications professionals to learn more about their challenges and tools they use to measure results of employee engagement.
Yonix presents: It’s all about stakeholder communicationyonix
It’s all about stakeholder communication: The role of business analysis in determining the success of projects.
As business analysts, it's our job to encourage collaboration and communication between technical and non-technical stakeholders. We represent the requirements of business stakeholders and translate this to our technical team members, and vice versa. We are the in essence, conduits of information.
A large majority of project failures are attributed to the requirements and analysis phases. Are we really doing what is required to meet business and stakeholder expectations?
During this session, Jody Bullen, CEO of Yonix will present some findings from a recent New Zealand survey, highlighting common business analysis problems faced in software development.
This presentation looks at the year ahead from the perspective of EH&S professionals. Look here for in-depth analysis of the results from a recent survey Triumvirate Environmental conducted to find out what the greatest trends, challenges and priorities are for EH&S professionals in 2016.
Original article from the Flevy business blog can be found here:
http://flevy.com/blog/measuring-business-readiness-adoption/
What is Business Readiness and Adoption?
• Would you talk to someone who isn’t paying attention?
• Would you make a movie if you didn’t know who would watch it?
• So why do projects often deliver to a Business that isn’t ready to receive or adopt!
Business Readiness and Adoption is a measure of preparation. A business that is ready will have made all the preparations necessary to accept the deliverables of a project and begin operating them. So, in effect, anything that involves a change to ways of working requires measurement to see if a business is ready for go-live.
Project deliverables will be a combination of the following (not an exhaustive list):
• New products.
• New services.
• New organisation structures.
• New processes.
• New systems.
• New infrastructure.
In projects to measure Business Readiness/Adoption I have previously used (but not restricted to) the following measurement areas:
1. Leadership.
2. Business Area Readiness.
3. Implementation Planning.
4. Stakeholder Management & Communication.
5. Process & Procedures Readiness.
6. Business Benefits.
7. Data.
8. Departmental Roles & Responsibilities (impact on individuals).
9. Education & Training.
10. Business Reporting.
11. Testing.
How We Work : Communication Trends of Business Professionals Chapter 1Plantronics
To understand how business is communicating in the midst of these changes, Plantronics surveyed 1,800 enterprise employees in the US, UK, Germany, China, India and Australia. All work in medium or large size companies (100+ employees) and identified themselves as knowledge workers (people whose work centers on developing/working primarily with ideas and information) who use a variety of communications technologies to stay in touch with colleagues, partners and clients. The research was conducted in May and June of 2010.
How We Work : Communication Trends of Business Professionals Chapter 1
Role of voice in the marketplace
1. Using Market Research to Create Compelling Thought Leadership and Earn Industry RespectLisa Huck, Director, Global Research, PlantronicsVickie Cole, Director, Technology Research, Decision Analyst Inc.
2. Beyond data and insights, we seek to understand… The pathway to thought leadership Reacting to industry analysts and thought leaders leaves a company to play “catch up”. Becoming a thought leader allows a company to develop ahead of the curve. The business case for “pure research” Before you can worry about how to develop and market your products, you have to know some basics. There may not be an immediate and obvious project use for the data, but what you learn can guide programs The meaning of an authentic partnership Authentic partnership extends far beyond simple project cooperation and collaboration. What is required for two entities to form a long-term, symbiotic relationship?
4. Situation And Research Goal That technological advances in communication have changed our world and our workplace is beyond question. However, some have gone so far as to proclaim that email or text communication is actually preferred over voice, a position we felt should be investigated. Taking a “pure research” position, we devised a research plan to compare and contrast communication modes, and gauge their relative value to Team Knowledge Workers in both business and personal situations.
5. Population Team Knowledge Workers (TKWs) who are communications-reliant Enterprise employees in medium and large size companies (100+) who typically work within/across teams for business collaboration and communicate in a variety of ways UK Germany China US India For this presentation, only U.S. results are discussed Australia
11. Survey Qualification All Respondents At least 18 years of age Not competitively employed Employed full-time At current position at least 1 year Minimum company size of 100 employees Part of and work within/across teams—the work output is a team product Regularly use a computer or mobile device Use each communication mode
12. Segmentation Analysis (a priori) Significant statistical differences between these segments, among others, are identified in the detailed findings if they are meaningful (i.e., relevant to the objectives)
14. The sample skews toward large firms Company Size Soft Quota: At least 25% of TKWs in the U.S. who work for very large size companies of 1000+ in size Q: Approximately how many employees work in your organization, including all locations? Base: Total Respondents (n=302); Margin of Error: +/- 5% at the 95% confidence level Source: Plantronics How We Work Study, June 2010
15. Managers represent more than half the sample (56%) Job Title Soft Quotas: At least 50% of TKWs are managers or above;At least 10% of the managers are executives – VPs or above Average Years with Company Executives 15% Quota: At least 1 year with the company Managers To Executives 41% Below Managers 44% Q: Which of the following best describes your job responsibilities (even if it is not your job title)? / How long have you held your current position? Base: Total Respondents (n=302); Margin of Error: +/- 5% at the 95% confidence level Source: Plantronics How We Work Study, June 2010
16. A mix of work environments and team types are represented Work Location (Quotas: A mix of work environments and team structures) Proximity To Team Members Q: Which of the following best describes your primary work location? / Thinking of the team you typically work with, are the team members…? Base: Total Respondents (n=302); Margin of Error: +/- 5% at the 95% confidence level Source: Plantronics How We Work Study, June 2010
17. “Remote” Team Knowledge Workers are 16% of the sample Percent of Team Knowledge Workers Who are “Remote" (Soft Quota: At least 15% of TKWs who areaway from the office at least half their time on business) Remote Team Knowledge Workers (R-TKWs) Percent of Time Spent Off-Site See Quota 20% of those working in companies with 1,000+ employees work remotely at least 50% of the time Q: Which of the following best describes how much of your work is conducted off-site, that is , away from your company’s office location? Base: Total Respondents (n=302); Margin of Error: +/- 5% at the 95% confidence level Source: Plantronics How We Work Study, June 2010
19. More than half all Team Knowledge Workers are heavy business phone users Weekly Average Phone Use For Business Light Business Phone Users = 22% Moderate Business Phone Users = 25% R-TKWs and executives spend more time than their counterparts on the telephone for business calls–both for an average of 13 hours per week Heavy Business Phone Users = 53% Q: In an average week, about how many hours do you spend on the telephone for business calls? Base: Total Respondents (n=302); Margin of Error: +/- 5% at the 95% confidence level Source: Plantronics How We Work Study, June 2010
20. Managers & Executives have the highest level of involvement in all types of C&C events; brainstorming/ideation is the most common Involvement in Communication & Collaboration Events Highly/Moderately Involved Summary Involvement is significantly higher among managers and executives for all types of communication and collaboration events Q: How involved are you personally in the following types of communication and collaboration events at work? Base: Total Respondents (n=302); Margin of Error: +/- 5% at the 95% confidence level Source: Plantronics How We Work Study, June 2010
21. More than half all TKWs participate in large meetings (10+ people), cross-team meetings, and remote meetings, most weeks or every week Meeting Participation At Work Every Week/Most Weeks Summary Significantly more managers and above report more frequent participation levels for all the meetings listed Q: In a typical week, how often do you participate in the following types of meetings at work? Base: Total Respondents (n=302); Margin of Error: +/- 5% at the 95% confidence level Source: Plantronics How We Work Study, June 2010
22. VOICE & VOICE PLUS is more important to most TKW’s overall success & productivity than TEXT Importance Of Communication Type To TKW’s Overall Success And Productivity Critical/Very Important Summary T V V More executives (54%) than others say phone calls are critical/very important to their overall success and productivity V+ V+ T T V+ T Q: How important to your overall success and productivity are each of the following types of communication? Base: Total Respondents (n=302); Margin of Error: +/- 5% at the 95% confidence level Source: Plantronics How We Work Study, June 2010
23. TEXT is rarely the preferred method of communication; VOICE is the preferred alternate to in-person in most cases Text is preferred by more TKWs below managerial level Communication Method Most Preferred for Work-Related Collaboration 23% 37% 34% 39% 46% 49% 40% Those Highly Involved In Activities 50% On-site TKWs report higher preference for face-to-face meetings than R-TKWs Mission-Critical Deals/ Decision Making Brainstorm/ Ideation Session Complex/ Detailed/ Technical Dialogs Event/ Project Planning Investment-/ Expense- Related Discussions Strategically Important Dialogs Group Presentations Status Updates Q: For each of the following work-related business communication and collaboration events, please tell us which communication option (in-person, voice, voice plus, or text) you most prefer. Base: Highly Involved With Work-Related Business Communication And Collaboration Events (n=Varies; 161-274); Confidence Interval = +/- 6% Source: Plantronics How We Work Study, June 2010
24. TEXT is preferred by half all TKWs for brief, personal updates; VOICE is most preferred for long, casual conversations Preferred Communication Options For Non-Work-Related Events Total Respondents 20% 29% 51% Text 46% 47% Voice Plus 49% Voice 37% In Person Brief communications/ updates Event planning (bridal shower, etc.) Long, casual communications Date/Event planning (dinner, etc.) To resolve a misunderstanding Important/ Urgent communications Sensitive communications Even for non-work-related events, text is preferred by more TKWs below managerial level, and voice is preferred by on-site workers Q: For each of the following non-work-related business communication and collaboration events, please tell us which communication option (in-person, voice, voice plus, or text) you most prefer. Base: Total Respondents (n=302); Margin of Error: +/- 5% at the 95% confidence level Source: Plantronics How We Work Study, June 2010
25. Executive TKWs would give up TEXT over VOICE, if forced to make the choice Preferred Communication Option: Forced-Choice Situation Would Give Up TEXT before VOICE VOICE TEXT Executives are more likely than others to give up TEXT before VOICE Q: If given a choice for personal and work communications, would you rather give up voice or text-based communications for a month? Base: Total Respondents (n=302); Margin of Error: +/- 5% at the 95% confidence level Source: Plantronics How We Work Study, June 2010
26. More than half all TKWs have increased their reliance on email, IM, social media, SMS/MMS, and conferencing in the past 5 years Change In Communications Compared To Five Years Ago Increased Dramatically/Somewhat Summary Net VOICE = 73% Net VOICE PLUS = 75% Net TEXT = 90% Q: Compared to five years ago, how has your usage of the following types of communication changed? Base: Total Respondents (n=302); Margin of Error: +/- 5% at the 95% confidence level Source: Plantronics How We Work Study, June 2010
27. VOICE is perceived to be more beneficial than TEXT in terms of ease of use, comfort, real-time response & assurance Benefits Of VOICE vs TEXT: Top-2-Box Agreement VOICE TEXT More executives (91%) than others agree that voice is the “best way to get an answer in real time” Q: How much do you agree or disagree that the following statements describe VOICE /TEXT communications? Base: Total Respondents (n=302); Margin of Error: +/- 5% at the 95% confidence level Source: Plantronics How We Work Study, June 2010
28. VOICE is perceived to be more beneficial than TEXT in terms of immediacy, attention, clarity & intelligibility Benefits Of VOICE vs TEXT: Top-2-Box Agreement VOICE TEXT More executives than others agree that voice “gets their immediate attention” (94%), gets the attention of others (89%), and reduces uncertainty (87%) Q: How much do you agree or disagree that the following statements describe VOICE /TEXT communications? Base: Total Respondents (n=302); Margin of Error: +/- 5% at the 95% confidence level Source: Plantronics How We Work Study, June 2010
29. VOICE is perceived to be more beneficial than TEXT in terms of connectivity, efficiency, relationship building; TEXT is more “fun” Benefits Of VOICE vs TEXT: Top-2 Box Agreement VOICE TEXT More Gen X-ers and Boomers (63% each) than others agree that text is the “best tool for staying connected with my team” Q: How much do you agree or disagree that the following statements describe VOICE /TEXT communications? Base: Total Respondents (n=302); Margin of Error: +/- 5% at the 95% confidence level Source: Plantronics How We Work Study, June 2010
30. TKWs in distributed teams experience the most email-related communication issues Email Communication Issues Experienced In The Past Year Those in Distributed Teams have more issues with Email than others Q: Which of the following text-based communication issues, if any, have you experienced in the last year? Base: Total Respondents (n=302); Margin of Error: +/- 5% at the 95% confidence level Source: Plantronics How We Work Study, June 2010
31. TKWs in distributed teams experience the most IM/SMS text-related communication issues IM/SMS Text Communication Issues Experienced In The Past Year Those in Distributed Teams have more issues with IM/SMS than others Q: Which of the following text-based communication issues, if any, have you experienced in the last year? Base: Total Respondents (n=302); Margin of Error: +/- 5% at the 95% confidence level Source: Plantronics How We Work Study, June 2010
33. TEXT and VOICE & VOICE PLUS have distinct roles TEXT Preferred for tactical, non-urgent information sharing (not exchange) such as updates and scheduling Considered non-intrusive Can be composed/read when convenient Allows careful/accurate documentation to “close the loop” or to “detail instructions” VOICE & VOICE PLUS Preferred for important, urgent, and sensitive information Considered effective for building camaraderie with new and high-performance teams Allows communicators to ask/answer questions and probe more fully, mitigating risk of miscommunication Conveys messaging nuances (“vocal cues”) enabling faster communication Provides assurance that those who require information are “in the know”
34. Meaningful dimensions of VOICE (driving preference) are Urgency, Complexity, and Emotion Urgency low VOICE Preferred high TEXTPreferred low low Complexity Emotion
35. Prominent media coverage of results “How We Work: Communication Trends of Business Professionals” featured in…. …and more!
36. More on “How We Work” Multimedia toolswww.plantronics.com/north_america/en_US/howwework Facebook pollwww.facebook.com/Plantronics#!/Plantronics?v=app_164025026943346 How We Work conversationhttp://ucblog.plantronics.com
38. Beyond data and insights… The pathway to thought leadership Position and empower Research, and expect success Rigor, quality, and insights are table stakes; the story is the edge Disseminate collectively Research + PR, design, digital marketing, channel, sales, and the C-suite The business case for “pure research” Often overlooked in favor of applied research Non-obvious short-term payoff but can produce significant gains Fundamental learning frameworks, revenue opportunities, etc The meaning of an authentic partnership Alignment on values and beliefs Empathy and sensitivity to boundaries Mutual growth goals