ROHIT KUMAR. FOOD AND BEVERAGE. PPT.pptx

1. What is Food and Beverage
Service
The food and beverage industry
includes RESTAURANT,
CAFETERIA, CAFES, FAST FOOD
JOINT, PUPS, FOOD
MANUFACTURING OPERATION,
CATERING BUSINESSES as well
as FOOD TRANSPORTATION
SERVICE and more to work in
this industry can range from
PACKING TO PREPARING,
TRANSPORTING AND SERVING
Food or Beverages.
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2. A system of
organization that
provides the public
with something that
it need the job that
an organization does.
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What is service

3. What is Hospitality service
• It could be checking in a
guest
• Cleaning the guest room
• Taking a meal order in the
restaurant
• Taking a beverage order in
the lounge or any of the
other opportunity that arise
to assist to guest that’s called
as Hospitality service.
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4. Food service Industries sector
FAST FOOD
SERVICE
RESTAURANT SERVICE HOTEL SERVICE
TAKE AWAY SERVICE
CATERING SERVICE LEISURE SERVICE
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5. 1. FAST FOOD
McDonald’s ,Burger King and
KFC
Purpose of sector
Provision of Food and drink
are generally at low /medium price with
limited levels of service.
2. Restaurant
Including specialist
conventional
Purpose of sector
Provision of food and
drink are generally at high price with high
level of service.
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6. 3. HOTEL’S
Tourist accommodation.
Purpose of sector
Provision of food and
beverage drink together with
accommodation.
4. CATERING SERVICES
Including
HOTEL, Hospital, Aircraft ,Cruise ship,
Filming site .
Purpose of sector
Provision of food
and beverage are generally at high
price with high level of service.
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7. 5. TAKE AWAY
KFC, Pizza Hut,
Starbucks Coffee, Subway eat fresh.
Purpose of sector
Quick provision of
Food and beverages Service.
6. LEISURE ATTRACTION
Theme
park, Theatres, Galleries, Airline
terminals.
Purpose of sector
Provision of food and
beverage for people engaged in another
leisure pursuit.
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Theme park Theatres
Galleries Airline terminals

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HIERARCHY Of F & B
Service

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Briefing
o Your restaurant briefing is more than a meeting.
o It should be conducted before a service.
o It can make your team happier, more confident and
your restaurant run smoother.
Your briefing at your restaurant should include
o Number of bookings
o Sections VIP/Special Guests
o Group bookings
o Short Training (Service etiquette/food knowledge)
o No longer than 12-15 minutes.
o Briefings will motivate your team
What Is Briefing

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Mise-En-Scene
Before starting the actual work in the
restaurant, everything should be in its place at
the right position in a correct way.
1. Restaurant Cleaning.
2. Collect all clean linens.
3. Clean and wipe all cutleries
4. Check all the dry accompaniments Like
Tomato ketchup, chilly sauce, chilly vinegar,
pickles, cruet sets , etc.
5. Check all assorted cutlery, crockery, Folded
napkins,
6. Service trays and salvers, Soup ladles, Bread
baskets.
Call as Mise-En-Scene
What is Mise-En-Scene & Mise-En-Place

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Mise-En-Place
 It is a French term which refers to “prepare
the environment and make it presentable.
 Food and beverage outlets should be
pleasant, comfortable, safe and Hygienic to
ensure better environment to accept guests.
 It involves cleaning of service areas, tables,
chairs, side station, food trolley/cart,
brushing and cleaning of floor, vacuuming/
of carpets, doors and windows, etc.
Call as mise-en-Place.

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Setting-up the Sideboard
o The side station is also called the dummy waiter or
service console.
o This is a very important piece of furniture in a
restaurant.
o It is used by the service staff for keeping all the
service equipment at one place.
o It is also used as a landing table for the dishes picked
up from the kitchen.
o The dirty dishes from the guest's table to the wash-
up area.
o The side station should be strategically located in a
restaurant.
o The side station should be kept clean and
What is Dummy Waiter or Sideboard

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o Crockery and cutlery must be
placed 2 inches away from the
edge of the table.
o Knives are placed on the right
of the dinner plate whereas
forks are placed on the left.
o Butter knife is placed on the
side plate.
o The cutting edge of the knives
must be towards the plate.
What is cover table setup?

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