Robert Deremer wrote a letter of recommendation for Regina Earp. He hired Regina and promoted her to team leader within 3 months due to her strong leadership skills. As team leader, Regina effectively managed the Lockheed Martin/US Gypsum account and maintained an 89% quality of service percentage. Regina's responsibilities included responding to customer issues, coordinating resources to resolve concerns, reporting on cases, and participating in conference calls to maintain good customer relationships. Robert would hire Regina again due to her excellent work performance and customer service.