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Introduction
Welcome to The Beginner's Guide to Inbound Marketing. Whether
you're new to inbound marketing or just looking to close a few
knowledge gaps, we're glad you downloaded our guide.
By now, we've all heard how valuable—even essential—inbound
marketing can be for growing sales and finding new customers.
Whether your current sentiment leans more toward enthusiasm or
trepidation, there's no way around the fact that inbound marketing
is far more complex field than it first seems.
Diving in without a sense for what it's like can be overwhelming,
and building a marketing strategy that provides real value takes
both savvy and hard work, but fear not—we're here to help!
We hope you'll find this to be one of the most helpful inbound
marketing resources available.
What are we waiting for? Let's dive in!
Tony Shannon
President, RiseFuel
The Beginner's Guide to Inbound
Marketing
Everyone seems tobe talking about inbound marketing. If you’re just
getting your feet wet, you may wonderif it’s worth thetime andresources
to learn this methodology and apply it toyour marketing.
Inbound isn’t anything exotic or complicated.
In fact, you have probably been exposedto anumber of inbound
marketing strategies andtactics under a variety of circumstances.
According to Hubspot, an authority in theindustry, inboundmarketing
focuses on attracting customers through relevant andhelpful content.
Potentialcustomers comeacross such content andfind you through
channels like blogs, search engines, and social media.
Thecontent adds valueat every stagein your customer's buying journey,
building trust andrelationships along theway. It takes them from being a
visitoron yourwebsiteto apaying customerand even an advocate for your
brand.
You have experienced inbound in action if you have engaged with a brand
by reading a blog post, sharing contact info todownload a piece of
content, or clicking through amarketing email.
Unlike outboundmarketing (e.g., cold calling, spam emails), inbound isn’t
about fighting for potential customers’attention.
With inbound, you attract high-quality leads and turn them intocustomers
by building trust andcredibility for yourbusiness using content designed to
address theproblems andneeds of yourideal audience.
Most important of all, inbound is aboutcreating marketingthatpeople
love.
Chapter 1: Why Inbound?
Whetheryou’re selling B2Bor B2C, you’ve probably noticed that today’s
buyers are in thedriver’s seat.
They don’t like being sold toand they want tobe empoweredwith the
right information to make their purchasing decisions.
They tend to do quitea bit of research online before engaging with a
vendor andyou want to“catch” them early on in this process by getting
found.
Inboundis about creating a customer-centric experience tosupport this
buying process. It’s about winning overcustomers by pulling them in and
empowering them with theright information.
From thedollars andcents perspective, inbound marketing is also more
cost-effective than outboundmarketing:
 46%of marketers have reported higher ROI with inbound
marketing, comparedto 12%foroutbound.
 59% of marketers said inboundproduces higher quality leads, vs.
16%for outbound.
 Businesses that rely on the inboundmethodology save morethan
$14 forevery newly acquired customer.
 Inboundleads cost 61%less on average than outboundleads.
Chapter 2: The Essentials of a
Successful Inbound Strategy
Inboundmarketing consists of four stages –attract, convert, close, and
delight.
It’s acustomer-centric frameworkthat helps orchestratemultiple touch
points and organize your content production and promotion efforts.
Later in this guide, we’ll look into each ofthesestages in detailand how
to optimize your strategies.
Right now, just keep in mind that at each stage, your goal is toprovide
value through high-quality, educational content –in the right place at the
right timeand with theright messaging –tobuild trust andrelationships
with youraudience sothey’ll progress tothenext stagein the customer
journey.
Inboundmarketing has asystematicapproach and is proven toworkfor a
wide variety of businesses andindustries.
Although its flexible frameworkallows you tocreate a strategy that’s
uniquetoyour needs, there are somefundamental components you need
in order to succeed in inbound marketing.
After youhave these foundationalelements naileddown, you’ll be able
to create effective and sustainable results:
1. Buyer Persona
Since inboundmarketing is a customer-centric approach, thebuyer
persona is the foundation that will inform subsequent strategies and
decisions.
It helps you define whoyour ideal customers areso you can drive high-
quality traffic to yourwebsite, attracting visitors whoare most likely to
become leads and turn into happy customers.
According to Hubspot, abuyer persona is a semi-fictional representation of
your ideal customerbased on market research and real dataabout your
existing customers.
It shouldinclude information about customerdemographics, behavior
patterns, challenges, motivations, andgoals.
A detailed buyer persona will give you the structureandinsight tohelp you
determine where tofocus your marketing resources, how totailor your
messaging, what kindof content tocreate, and how toposition your
offerings soyou can attract the most valuablevisitors, leads, and
customers.
To create a buyerpersona, you needto:
 Research your past/current customers andprospects. Askquestions
about their demographics, goals, challenges, etc.
 Remember tofocus on their motivations, not just theiractions.
 Identifytrends in your dataand look for commonalities and
similarities among the answers you’vegathered.
 Based on the trends, create persona profile stories that contain
information about your ideal customers in a way that relates toyour
products or services.
Take this opportunity to uncovercommon objections they may
have. Makethe personarelatable by using real quotes you’ve
gathered from interviews to understandhow they talk about their
goals andchallenges in their own words.
Youmay have a few types ofcustomers (e.g., differentstakeholders in
a B2B purchasingprocess) and in thatcase, you’ll have to create
multiple buyer personas to address the differentaudience segments.
2. Buyer’s Journey
Thebuyer’s journey illustrates the active research process that prospects
go through before making apurchasing decision.
It’s madeup of three stages – awareness, consideration, and decision.
They illustrate thebuying process from your customers’perspectiveand
help you identifythe kind of content andmessaging best suitedfor the
audience:
 Awareness stage – theprospect is experiencing the“symptoms” of their
problems or opportunities.They’redoing research to betterunderstand the
issue, frame theproblem, and giveit a label.
 Consideration stage – the prospect has identified theproblemor opportunity
and is researching about possiblesolutions.
 Decision stage – the prospect has identified asolution strategyand is compiling
a list of availablevendors so theycan make a decision.
3. Content Map – Content + Context
A content map combines buyer personas and buyer’s journey tohelp you
decide what content tocreate at each stageandthe best channels through
which to promoteyourcontent.
It gives context to thecontent pieces soyou can effectively position and
promotethem tomaximize their impact.
4. Content Promotion and Distribution Strategy
After you’veinvestedthe timeand effort tocreate a piece of content, you
need to make sure yourtarget audience will consumeit.
Identify the right distribution techniques and appropriate channels so you
can reach your ideal customers at theright moment.
Chapter 3: Driving Traffic and
Attracting Prospects
You need different strategies during thefour stages of inbound marketing
to deliver the right messagetothe right audience.
At the “attract” stage, focus on capturing yourtarget audience’s attention
and driving traffic toyour website.
Search Engine Optimization (SEO)
SEO is essentialfor generating high-quality traffic toyour websiteat the
attract stage.
When you optimizeyour websitefor keywords that yourideal audience will
enter intothe search engine regarding thetopic of yourexpertise, it’ll show
up in the search results andyou’re more likely toget found.
Since thesepeople “raise their hands” and want to learn about thetopic,
they’re more likely tobecome high-quality leads that will turn into
customers.
SEO can be a big hairy topic and thanks totheever-changing algorithms,
it’s a moving target.
As search engine algorithms become moresophisticated, SEO is way more
than just “stuffing” keywords.
Search engines look for relevant anduseful content that readers spend
timereading.
A well-designed and engaging userexperience that encourages visitors to
explore your websitesignals tosearch engine that it’s relevant.
In order tocreate content that is attractivetoyourideal customers, you
need tostart with research.
Revisit your buyer persona(s), put yourself in their shoes, andlist out
keywords or phrases that they’d usein online searches.
Pay attention tohow they framethe problem or ask the questions. Refrain
from using labels and jargons that visitors in the“attract” stagearen’t even
aware of.
Usethis list of keywords or phrases toinform your on-page SEO, making
sure they’re included in page titles, descriptions, headings and content,
image title andalt text, as well as URL.
In addition, search engines determine a webpage’s relevance by evaluating
theamount and quality of internal and externallinks in the content. You’ll
get extra “SEO juice” if you havelinks from authority sites pointing back to
your pages.
If you’re a brick-and-mortar business, don’t forget tooptimize for local
SEO, which helps you rank high in local searches and get the attention of
people looking forproducts or services in your geographic location.
ForeCommerce merchants, listing products on Google Shopping is a great
way toget in front of shoppers whoare already searching for theproducts
you offer.
Content Marketing
Sharing relevant and valuable content is a critical component in inbound
marketing.
No matterhow goodyour strategies are, they won’t serve their purposes if
you don’t have a meaningful messagetodeliver toyour visitors, leads,
customers, andpromotion partners.
Content is what allows search engines tofind you, attracts people to your
site, turns them intoleads, converts them intocustomers, and turns them
into advocates.
Even though blogging is themost common form of content marketing, it’s
not theonly format.
You can deliver content in manyways, such as emails, landing pages, social
media posts, infographics, videos, eBooks, Kindle books, and online
courses.
Content has a very important role in inboundmarketing. It builds trust and
relationships while using appropriate calls-to-action tomoveprospects to
thenext stagein the buyer’s journey.
During the attract stage, content is likely tobe delivered in theform of
blog posts orvideos, optimizedfor SEO and promotedvia social media.
In the convert stage, you can use a“lead magnet” togenerate leads.
Visitors will provide you with their contact information in exchange for a
piece of valuable content.
During the close stage, you’dnurturerelationships with your subscribers
via email marketing toturn them into customers.
Last but not least, you’dcontinue todelight your customers andturn them
into advocates using high-quality personalized content and outstanding
customersupport.
Keep in mind that content marketing is a long game. You have toput in
consistent efforts overtime for it towork foryour business.
Even thebest content marketers need 6 – 12 months to seeresults.
However, when you’vegained traction, theimpact will grow exponentially.
Your content is your business’s asset that continues to workyearafter
year. A lot of seasonedcontent marketers are still driving a large portion of
traffic totheir websites with blog posts they created years ago.
If you’re just starting out with content marketing effort, keep yourother
promotionaltactics, e.g., paid advertising, anduse them todrive traffic to
your content soyou can gain traction more quickly.
How to Create Effective ContentThat Converts
TheInternet has changed how people engage with brands. Just being the
biggest and loudest won’t win you customers.
Instead, you need tocapture readers’ attention by creating content that’s
relevant and valuable to a specific audience.
First, consider thepurpose of the content –what business objectiveis it
fulfilling? E.g., drive traffic toyourwebsiteor turn visitors into leads.
Next, what format will you use? E.g., blog post, casestudy, video,
infographic, whitepaper, calculator or worksheet, webinar, checklist,
template, eBook, research report, andslide deck.
Choosea format that’s best suited for yourmaterials, your distribution
channels, and resources available at yourdisposal.
Most important of all, consider how youraudience prefers toget their
information. After all, your content won’t serveits purposeif it doesn’t get
consumed.
Your audience is busy somake it easy for them to take action on the
content. A 300-pageeBook may look impressive(andstroke yourego!) but
it won’t doanygood if it’s collecting dust on yourprospect’s hard drive.
Make surethe format is delivering your content in an accessible and
digestible way tailored toyour audience’s preferences.
E.g., if they are visuallearners, or if they favor Pinterest, an infographic
could be a great choice. If they prefer toread, blog posts or eBooks could
workwell.
Of course, you have to choose the right topic to create content
for.
Remember thecontent map we talked about earlier? When you put your
buyer personas and their customerjourney together, you’ll come up with
topic ideas that are relevant to their needs and meet them where they’re
at.
Great content is insightfuland educational. It helps solve youraudience’s
problems andchallenges. It’s solution-based, not product-based. It’s
helpful, not sales-y.
Thefocus of your content alsodepends on the stages of the buyer’s
journey you’re targeting:
 Awareness stage: focus on the problem or opportunity faced by your
prospects. It shouldbe informativeand educational.
 Consideration stage: focus on the solution totheproblem.
 Decision stage: focus on the specific products or services that will
deliver thesolution.
ContentDistribution and Promotion
When you hit publish, your workisn’t done. In fact, it’s just getting started!
Most seasonedcontent marketers spend20%of their timecreating
content and 80%of their time distributing andpromoting the content to
ensure that it gets in front of theright audience and drives quality traffic to
their websites.
Revisit your buyer personas and consider where they get their information.
Focus on sharing yourcontent on thosechannels toget the most exposure
to your target audience.
There are manyways to distributeyour content and here are afew ideas:
 Send an email toyour list.
 Post multipletimes on social media andtest different copy.
 Syndicate content on authority sites.
 Reach out toinfluencers.
 Submit posts tocontent community (e.g., inbound.org,
growthhackers.com.)
 Make it easy for readers toshare your content (e.g., Click toTweet,
“Pin It” button.)
 Usepaid ads andremarketing.
 Repurpose content on platforms such as LinkedIn Pulseor Medium.
Don’t forget toanalyze your traffic sources tofind out which ones are most
effective in attracting visitors that engage with yourcontent.
You can easily doso by going toyour Google Analytics dashboard and
pulling the referral sources report.
Content distribution helps you maximizethe “shelf life” of yourcontent –
extending its reach, amplifying its impact, and increasing engagement.
Chapter 4: Turning Visitors into Leads
At the “convert” stage, visitors arechecking out yourwebsiteand content.
Take this opportunity tocapturetheir information so you can continuethe
conversation tobuild trust andrelationships with them.
Lead Magnet
Back in the days, you can simply say, “sign up for ournewsletter!” and
people would happily handover their email addresses.
Not anymore – nobody wants morerandom newsletters in their already
cluttered inboxes!
Nowadays, you’d have tooffer something of value toentice visitors to
share their contact information.
This kind of content is often called a “lead magnet”.
Lead magnets can come in manyshapes and forms, such as eBooks,
checklists, video training, email series, guides, templates, original dataor
research, whitepapers, SlideShare presentations, podcasts, infographic,
and webinars.
To generate high-quality leads, a lead magnet needs toaddress the
particular problem or challenge you can solvefor your prospects.
You don’t haveto cover alot of ground. Instead, focus on one aspect of the
issueyou can solve with onedigestible piece of content soyour prospects
can experience theresults you can create for them.
Choosea format that suits yourmaterials andthe learning styleof your
audience –the presentation shouldbe professional but it doesn’t have to
be complicated.
Don’t forget toinclude a call-to-action totake your leads furtherdown the
buyer’s journey.
Just like any piece of content, if you build it they probably won’tcome! You
need toput your lead magnet in front of your prospects in as manyplaces
as possible:
 Featureit on your homepage.
 Put it on yourwebsite’s sidebar.
 Installa lead capture mechanism, such as alight box (pop-up), scroll
box, “hello bar,” orexit intent toshow theopt-in offer at strategic
times and locations.
 Promoteit inline within a blog post. If you have a particularly popular
post, you can create a “content upgrade” togenerate leads more
effectively.
 Mention it on your social media profiles.
 Create dedicated landing pages, which is one of themost effective
ways toget visitors tosign up for yourlist.
Landing Page
A landing page is designed to accomplish one objective andone objective
only – toturn a visitorintoa lead.
Visitors are directed tofocus on the only action they can takeon thepage –
signing up for thelead magnet –without otherdistractions (e.g.,
navigation elements, othercalls-to-action.)
If you’re doing paid advertising totarget multiple audience segments with
different messaging, you can create a series of landing pages each with
slightly different copy to match themessageon theads.
Manybusinesses havemultiple lead magnets andlanding pages that allow
them todeliver a seamless userexperience by showing themost
appropriate messaging tovisitors.
In fact, aHubSpot research has foundthat companies with 30 or more
landing pages generate seven times more leads than companies that have
less than 10 landing pages.
Thecenterpiece of a landing page is a form for gathering information from
your visitors.
Generally speaking, you want tomakeit easy for visitors tosign up so the
less information you ask for, the higher the conversion rate.
However, there are somegood reasons to request more information,
depending on yourbusiness objectives.
Formany B2Bmarketers, there’s tremendous valuein getting additional
information on a prospect’s role or company size for effective
segmentation.
In that case, a couple of extra fields can help set you up for success down
theline.
Besides a form, there are other essential components of asuccessful
landing page:
 Write aclear, concise, and action-oriented headline.
 Include a clear explanation of theoffer with an emphasis on the
value or benefits.
 Removeall navigation elements or links toother pages/sites.
 Make surethe form length (i.e., number of fields or details required)
mirrors thevalue of youroffer.
 Include a relevant imageor short video.
 Make sureyour call-to-action button is prominently displayed.
 Add social sharing icons.
Thank You Page
After yourprospects have signedup for yourlead magnet, they’ll be
directed toa “thankyou” page.
This page gives you a great opportunity topresent the next step tothe
newly converted leads while they’re excited about your products or
services.
Although somewebforms allow you toset up an inline thankyou
message, it’s often not as effective as re-directing visitors toathank you
page on which they can get additional content and information about your
business.
Here are someessential components of an effective thankyou page:
 Deliver promised content offer and restatethevalue of this offer.
 Display navigation elements – it couldbe yourwebsite navigation
menu or specific links to pages you want tohighlight.
 Provide additional content that moves new leads intothe next stage
of thebuyer’s journey.
 Include social sharing options.
Chapter 5: Closing the Deal
Ultimately, you need tobe making sales in order tobe in business. That
means turning your leads intocustomers.
Theleads you’ve generated sofar have optedin to hear from you, so now
is thetimeto show up, reach out, andcultivate that relationship.
Keep in mind that first and foremost, you should be adding value every
step of theway.
Email Marketing
We hear this a lot: isn’t email dead?
Well, wouldyou consider a marketing strategy that can generate a 4,400%
ROI dead?
That’s right, email marketing easily has thehighest ROI among the many
inboundmarketing tactics.
We aren’t talking about spamming people or buying lists. We’re talking
about sending emails to people whohave optedintoyour list and using a
series of emails to nurturetheseleads.
Here are someemail marketing stats you can’t ignore:
 77% of consumers prefer email for marketing communications.
 91%of consumers check their email daily.
 76% of marketers say they useemail more than they have in the
past.
Thekey to effective email marketing is sending theright email tothe right
person at theright timeby:
 Determining your audience.
 Segmenting your contact database (e.g., by role, companysize,
email opens, past engagement.)
 Sending the right content that corresponds totheir interaction with
your brand or their customerjourney.
 Determining the goal of theemail and including an appropriate call-
to-action.
 Encouraging engagement and interactions.
Focus youremail marketing on nurturing yourleads. When you help them
grow or do something better, they’re more open to buying from you or
having aconversation with yoursales reps.
Besides “how-to” content, you can alsoshare customertestimonials, case
studies, ornew product features to push your “hot” leads over thefence.
Don’t forget toanalyze your metrics and A/B test youremails tofind out
what works best foryour audience.
Omnichannel Personalization
You can now usepersonalization technologies toleverage thevast amount
of customerdata available toyou and deliver themost relevant content or
offers toyourprospects and customers.
A single customerview is the foundation of omnichannel marketing.
It enables thedelivery of a seamless andpersonalized experience across all
customertouch points, such as email, social media, website, mobile app,
call center, andphysical location in real-time.
Each customerinteraction with yourbrand informs the kind of content or
offer you can deliver totake the prospect another step closer to
conversion.
Here are someideas forusing omnichannel personalization toclose the
deal:
 Usepersonalized websitecontent to show relevant products a
prospect has viewedor may be interestedin.
 Segment your email list andsend content or offers most relevant to
a specific user group. According to HubSpot, personalized emails
improve click-through rates by 14%and conversion rates by 10%.
 Usetriggered email campaigns tofollow up with your prospects
based on their interaction with your brand.
 Useremarketing campaigns or Facebook retargeting ads toshow
prospects products they have viewedor content they’d be most
interested in.
 Useemail retargeting to follow up with subscribers whohave
engaged with your email campaigns.
Chapter 6: Cultivating Loyalty and
Advocacy
Formost businesses, thecost of acquiring new customers andclients is
often much higher than that of retaining existing ones.
Inboundmarketing, with its focus on building trust andrelationships
through consistently delivering high-value content, is well suitedto
maintaining and augmenting customerrelationships.
(That’s why SaaScompanies, which rely heavily on customerretention to
be profitable, are big fans of theinboundmethodology.)
Loyalty and advocacy are built on innovation, communication, and
education.
It’s critical to deliver an outstanding customerexperience by listening to
your customers, innovating yourproducts andservices, letting them know
about theimprovements, andproviding valuable content.
Customer-Exclusive Content and Offers
Make yourcustomers feel special by sending them exclusivein-depth
content or inviting them tocustomer-only webinars.
In addition, sendthem emails about exclusive offers, discounts, oraccess
to new products that are relevant to them.
Customer-Only Communities
You can set up groups on social media foryour customers toconnect and
share information with each other.
Thesecommunities not only foster loyalty but also allow you tolisten in
and gain insights on how you can improve yourproducts and dial-in your
messaging.
In addition, someactive communities can double-duty as customer
support. Loyalcustomers often jump in toanswerquestions andoffer
suggestions.
You do need to monitortheseinteractions to makesure questions get
answeredaccurately.
Customer Reviews
88%of consumers trust onlinereviews as much as a personal
recommendation while conversion rate increases as the numberof reviews
goes up.
Getting reviews from your customers not only helps deepen their
relationships with yourbrand but also provides you with theuser-
generated content that helps engage visitors.
You can send triggered email campaigns tocustomers whohaverecently
made a purchaseand askthem to leave a review.
Some brands offer a loyalty point system toreward customers fordoing
so.
Customer Support
Simply having acontact form or a 1-800 numberon yourwebsiteis no
longer enough.
Customers expect toget support from touch points of their choice
whenever they need it.
In addition, manypeople switch channels (or “screens”) halfway through a
taskand they expect to pick up where they’ve left off when interacting
with brands.
Thesingle customerview that makes omnichannel personalization
possible can alsohelp you deliver an omnichannel customercare
experience.
Some common touch points through which you can offer customer
support include live chat, social media, phone, email, in-store, and mobile
app.
“Self-service” is anothercustomerservice trend – people like tofind
answers totheir questions wheneverandwherever they want without
waiting for someonetoget back tothem.
Creating content such as FAQ or knowledge base will allow you to provide
a frictionless customerexperience tothese customers.
Chapter 7: A Timeless Principle
Powered by Data
We’ve talked about manystrategies, tactics, andtools in this guide.
New marketing technologies are emerging every day and it can be
overwhelming at first when it comes to implementing the inbound
methodology.
But don’t worry. The inboundmethodology isn’t about using a specific
piece of softwareor implementing one immutabletactic.
Theguiding principle is actually quitesimple – to create marketing that
people love.
It starts with atool weall have – empathy.
It’s built on something weall know how todo – relating toothers and being
helpful.
Unlike traditional marketing, inbound marketing is agile and measurable.
John Wanamaker once said, “Half themoney I spendon advertising is
wasted; thetrouble is, I don't know which half.”
With inboundmarketing aided by today’s technologies, wecan put this
quotetorest.
Thewell-structured inbound methodology takes the guessworkout of
manymarketing activities. You don’t have towonder what todo first and
what todonext.
You can track (almost) all yourmarketing dollars. Thedata and analytics
give you valuable insights tofine-tuneyour strategies soyou can create
messaging andcustomerexperience that are both on-brand and effective.
Not tomention, the inboundmethodology is very scalable. You can start
small andwork yourway up as you grow, using datagathered along the
way to improve yourstrategies and maximize yourROI.
Depending on your budget, you can gradually build a team or workwith an
agency toget access to experts whoare up-to-the-minutewith thelatest
and greatest in thediscipline.
Inboundmarketing is only going to become moreeffective, now that more
businesses haverecognized its effectiveness and are investing more
resources tofine-tune themethodology.
Don’t miss theboat… Hop on board now and find out how inbound
marketing can impact yourbottom line.
AboutRiseFuel
RiseFuel is a search marketing agency drawing on yearsof experience from
within the world of digital marketing and in businessoperations.
Our clients have found that this helpsus partner more closely with our clients
and see clearly their vision and thisaids us in creating opportunities and
successful results.
The RiseFuel team is a diverse group of highly talented individuals, all born
with special marketing powers. Yes, really. Our mission is clear and simple:
we are going to save marketing; one client at a time.
Operating out of our office in Charlotte, North Carolina, and workingwith
clients all over the United States, we are the future of website design, social
media engagement, search marketing, and web/mobile development.
Comprised of the best and the brightest, each member of the RiseFuel team
was recruited for their love of all thingsdigital and their drive to alwaysfinish
first.
We’ve gathered a new generation of strategic and creative digital leaders into
our ranks.
Our number will continue to grow as highly qualified and ambitious
professionals, armed with fresh perspectives continue to find and join our
culture and our cause.
HubSpotSilverCertifiedAgency Partner
We are delighted tobe a HubSpot Silver HubSpot Certified Agency
Partner.
This means that wehave been acknowledged as delivering "inbound
marketing services to thehighest standards".
As one of thefastest growing HubSpot Silver Certified Agency Partners,
we're dedicated toensuring yoursuccess.
By utilizing tools like HubSpot you are able tohave completetransparency
with theprogress of campaigns.
We’re Accountable forResults
We don’t shy away from setting clear goals for performance and holding
ourselves accountable for delivering results.
You won’t ever have towonderwhether ourstrategies are working or hope
that you’re getting a valuable return on your investment.
We offer clear reporting andcommunication sothat you can see exactly
how our strategies are working.
Interested? Schedule a 15-minutechat with Tony toexplore how wecould
help you reach your revenue goals.
RiseFuel's Beginners Guide to Inbound Marketing

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RiseFuel's Beginners Guide to Inbound Marketing

  • 1. Introduction Welcome to The Beginner's Guide to Inbound Marketing. Whether you're new to inbound marketing or just looking to close a few knowledge gaps, we're glad you downloaded our guide. By now, we've all heard how valuable—even essential—inbound marketing can be for growing sales and finding new customers. Whether your current sentiment leans more toward enthusiasm or trepidation, there's no way around the fact that inbound marketing is far more complex field than it first seems. Diving in without a sense for what it's like can be overwhelming, and building a marketing strategy that provides real value takes both savvy and hard work, but fear not—we're here to help! We hope you'll find this to be one of the most helpful inbound marketing resources available.
  • 2. What are we waiting for? Let's dive in! Tony Shannon President, RiseFuel The Beginner's Guide to Inbound Marketing Everyone seems tobe talking about inbound marketing. If you’re just getting your feet wet, you may wonderif it’s worth thetime andresources to learn this methodology and apply it toyour marketing. Inbound isn’t anything exotic or complicated. In fact, you have probably been exposedto anumber of inbound marketing strategies andtactics under a variety of circumstances.
  • 3. According to Hubspot, an authority in theindustry, inboundmarketing focuses on attracting customers through relevant andhelpful content. Potentialcustomers comeacross such content andfind you through channels like blogs, search engines, and social media. Thecontent adds valueat every stagein your customer's buying journey, building trust andrelationships along theway. It takes them from being a
  • 4. visitoron yourwebsiteto apaying customerand even an advocate for your brand. You have experienced inbound in action if you have engaged with a brand by reading a blog post, sharing contact info todownload a piece of content, or clicking through amarketing email. Unlike outboundmarketing (e.g., cold calling, spam emails), inbound isn’t about fighting for potential customers’attention.
  • 5. With inbound, you attract high-quality leads and turn them intocustomers by building trust andcredibility for yourbusiness using content designed to address theproblems andneeds of yourideal audience. Most important of all, inbound is aboutcreating marketingthatpeople love.
  • 6. Chapter 1: Why Inbound? Whetheryou’re selling B2Bor B2C, you’ve probably noticed that today’s buyers are in thedriver’s seat. They don’t like being sold toand they want tobe empoweredwith the right information to make their purchasing decisions. They tend to do quitea bit of research online before engaging with a vendor andyou want to“catch” them early on in this process by getting found. Inboundis about creating a customer-centric experience tosupport this buying process. It’s about winning overcustomers by pulling them in and empowering them with theright information.
  • 7. From thedollars andcents perspective, inbound marketing is also more cost-effective than outboundmarketing:  46%of marketers have reported higher ROI with inbound marketing, comparedto 12%foroutbound.
  • 8.  59% of marketers said inboundproduces higher quality leads, vs. 16%for outbound.  Businesses that rely on the inboundmethodology save morethan $14 forevery newly acquired customer.  Inboundleads cost 61%less on average than outboundleads. Chapter 2: The Essentials of a Successful Inbound Strategy Inboundmarketing consists of four stages –attract, convert, close, and delight. It’s acustomer-centric frameworkthat helps orchestratemultiple touch points and organize your content production and promotion efforts.
  • 9. Later in this guide, we’ll look into each ofthesestages in detailand how to optimize your strategies. Right now, just keep in mind that at each stage, your goal is toprovide value through high-quality, educational content –in the right place at the right timeand with theright messaging –tobuild trust andrelationships with youraudience sothey’ll progress tothenext stagein the customer journey. Inboundmarketing has asystematicapproach and is proven toworkfor a wide variety of businesses andindustries. Although its flexible frameworkallows you tocreate a strategy that’s uniquetoyour needs, there are somefundamental components you need in order to succeed in inbound marketing.
  • 10. After youhave these foundationalelements naileddown, you’ll be able to create effective and sustainable results: 1. Buyer Persona Since inboundmarketing is a customer-centric approach, thebuyer persona is the foundation that will inform subsequent strategies and decisions. It helps you define whoyour ideal customers areso you can drive high- quality traffic to yourwebsite, attracting visitors whoare most likely to become leads and turn into happy customers. According to Hubspot, abuyer persona is a semi-fictional representation of your ideal customerbased on market research and real dataabout your existing customers.
  • 11. It shouldinclude information about customerdemographics, behavior patterns, challenges, motivations, andgoals. A detailed buyer persona will give you the structureandinsight tohelp you determine where tofocus your marketing resources, how totailor your messaging, what kindof content tocreate, and how toposition your offerings soyou can attract the most valuablevisitors, leads, and customers. To create a buyerpersona, you needto:  Research your past/current customers andprospects. Askquestions about their demographics, goals, challenges, etc.
  • 12.  Remember tofocus on their motivations, not just theiractions.  Identifytrends in your dataand look for commonalities and similarities among the answers you’vegathered.  Based on the trends, create persona profile stories that contain information about your ideal customers in a way that relates toyour products or services. Take this opportunity to uncovercommon objections they may have. Makethe personarelatable by using real quotes you’ve gathered from interviews to understandhow they talk about their goals andchallenges in their own words. Youmay have a few types ofcustomers (e.g., differentstakeholders in a B2B purchasingprocess) and in thatcase, you’ll have to create multiple buyer personas to address the differentaudience segments.
  • 13. 2. Buyer’s Journey Thebuyer’s journey illustrates the active research process that prospects go through before making apurchasing decision. It’s madeup of three stages – awareness, consideration, and decision. They illustrate thebuying process from your customers’perspectiveand help you identifythe kind of content andmessaging best suitedfor the audience:  Awareness stage – theprospect is experiencing the“symptoms” of their problems or opportunities.They’redoing research to betterunderstand the issue, frame theproblem, and giveit a label.  Consideration stage – the prospect has identified theproblemor opportunity and is researching about possiblesolutions.
  • 14.  Decision stage – the prospect has identified asolution strategyand is compiling a list of availablevendors so theycan make a decision. 3. Content Map – Content + Context A content map combines buyer personas and buyer’s journey tohelp you decide what content tocreate at each stageandthe best channels through which to promoteyourcontent. It gives context to thecontent pieces soyou can effectively position and promotethem tomaximize their impact.
  • 15. 4. Content Promotion and Distribution Strategy After you’veinvestedthe timeand effort tocreate a piece of content, you need to make sure yourtarget audience will consumeit. Identify the right distribution techniques and appropriate channels so you can reach your ideal customers at theright moment.
  • 16. Chapter 3: Driving Traffic and Attracting Prospects You need different strategies during thefour stages of inbound marketing to deliver the right messagetothe right audience. At the “attract” stage, focus on capturing yourtarget audience’s attention and driving traffic toyour website.
  • 17. Search Engine Optimization (SEO) SEO is essentialfor generating high-quality traffic toyour websiteat the attract stage. When you optimizeyour websitefor keywords that yourideal audience will enter intothe search engine regarding thetopic of yourexpertise, it’ll show up in the search results andyou’re more likely toget found.
  • 18. Since thesepeople “raise their hands” and want to learn about thetopic, they’re more likely tobecome high-quality leads that will turn into customers. SEO can be a big hairy topic and thanks totheever-changing algorithms, it’s a moving target. As search engine algorithms become moresophisticated, SEO is way more than just “stuffing” keywords. Search engines look for relevant anduseful content that readers spend timereading.
  • 19. A well-designed and engaging userexperience that encourages visitors to explore your websitesignals tosearch engine that it’s relevant. In order tocreate content that is attractivetoyourideal customers, you need tostart with research. Revisit your buyer persona(s), put yourself in their shoes, andlist out keywords or phrases that they’d usein online searches. Pay attention tohow they framethe problem or ask the questions. Refrain from using labels and jargons that visitors in the“attract” stagearen’t even aware of.
  • 20. Usethis list of keywords or phrases toinform your on-page SEO, making sure they’re included in page titles, descriptions, headings and content, image title andalt text, as well as URL. In addition, search engines determine a webpage’s relevance by evaluating theamount and quality of internal and externallinks in the content. You’ll get extra “SEO juice” if you havelinks from authority sites pointing back to your pages. If you’re a brick-and-mortar business, don’t forget tooptimize for local SEO, which helps you rank high in local searches and get the attention of people looking forproducts or services in your geographic location.
  • 21. ForeCommerce merchants, listing products on Google Shopping is a great way toget in front of shoppers whoare already searching for theproducts you offer. Content Marketing Sharing relevant and valuable content is a critical component in inbound marketing. No matterhow goodyour strategies are, they won’t serve their purposes if you don’t have a meaningful messagetodeliver toyour visitors, leads, customers, andpromotion partners.
  • 22. Content is what allows search engines tofind you, attracts people to your site, turns them intoleads, converts them intocustomers, and turns them into advocates. Even though blogging is themost common form of content marketing, it’s not theonly format. You can deliver content in manyways, such as emails, landing pages, social media posts, infographics, videos, eBooks, Kindle books, and online courses. Content has a very important role in inboundmarketing. It builds trust and relationships while using appropriate calls-to-action tomoveprospects to thenext stagein the buyer’s journey. During the attract stage, content is likely tobe delivered in theform of blog posts orvideos, optimizedfor SEO and promotedvia social media.
  • 23. In the convert stage, you can use a“lead magnet” togenerate leads. Visitors will provide you with their contact information in exchange for a piece of valuable content. During the close stage, you’dnurturerelationships with your subscribers via email marketing toturn them into customers. Last but not least, you’dcontinue todelight your customers andturn them into advocates using high-quality personalized content and outstanding customersupport. Keep in mind that content marketing is a long game. You have toput in consistent efforts overtime for it towork foryour business.
  • 24. Even thebest content marketers need 6 – 12 months to seeresults. However, when you’vegained traction, theimpact will grow exponentially. Your content is your business’s asset that continues to workyearafter year. A lot of seasonedcontent marketers are still driving a large portion of traffic totheir websites with blog posts they created years ago. If you’re just starting out with content marketing effort, keep yourother promotionaltactics, e.g., paid advertising, anduse them todrive traffic to your content soyou can gain traction more quickly. How to Create Effective ContentThat Converts TheInternet has changed how people engage with brands. Just being the biggest and loudest won’t win you customers.
  • 25. Instead, you need tocapture readers’ attention by creating content that’s relevant and valuable to a specific audience. First, consider thepurpose of the content –what business objectiveis it fulfilling? E.g., drive traffic toyourwebsiteor turn visitors into leads. Next, what format will you use? E.g., blog post, casestudy, video, infographic, whitepaper, calculator or worksheet, webinar, checklist, template, eBook, research report, andslide deck.
  • 26. Choosea format that’s best suited for yourmaterials, your distribution channels, and resources available at yourdisposal. Most important of all, consider how youraudience prefers toget their information. After all, your content won’t serveits purposeif it doesn’t get consumed. Your audience is busy somake it easy for them to take action on the content. A 300-pageeBook may look impressive(andstroke yourego!) but it won’t doanygood if it’s collecting dust on yourprospect’s hard drive. Make surethe format is delivering your content in an accessible and digestible way tailored toyour audience’s preferences. E.g., if they are visuallearners, or if they favor Pinterest, an infographic could be a great choice. If they prefer toread, blog posts or eBooks could workwell.
  • 27. Of course, you have to choose the right topic to create content for. Remember thecontent map we talked about earlier? When you put your buyer personas and their customerjourney together, you’ll come up with topic ideas that are relevant to their needs and meet them where they’re at.
  • 28. Great content is insightfuland educational. It helps solve youraudience’s problems andchallenges. It’s solution-based, not product-based. It’s helpful, not sales-y. Thefocus of your content alsodepends on the stages of the buyer’s journey you’re targeting:  Awareness stage: focus on the problem or opportunity faced by your prospects. It shouldbe informativeand educational.  Consideration stage: focus on the solution totheproblem.  Decision stage: focus on the specific products or services that will deliver thesolution.
  • 29. ContentDistribution and Promotion When you hit publish, your workisn’t done. In fact, it’s just getting started! Most seasonedcontent marketers spend20%of their timecreating content and 80%of their time distributing andpromoting the content to ensure that it gets in front of theright audience and drives quality traffic to their websites. Revisit your buyer personas and consider where they get their information. Focus on sharing yourcontent on thosechannels toget the most exposure to your target audience. There are manyways to distributeyour content and here are afew ideas:  Send an email toyour list.  Post multipletimes on social media andtest different copy.  Syndicate content on authority sites.  Reach out toinfluencers.
  • 30.  Submit posts tocontent community (e.g., inbound.org, growthhackers.com.)  Make it easy for readers toshare your content (e.g., Click toTweet, “Pin It” button.)  Usepaid ads andremarketing.  Repurpose content on platforms such as LinkedIn Pulseor Medium. Don’t forget toanalyze your traffic sources tofind out which ones are most effective in attracting visitors that engage with yourcontent. You can easily doso by going toyour Google Analytics dashboard and pulling the referral sources report. Content distribution helps you maximizethe “shelf life” of yourcontent – extending its reach, amplifying its impact, and increasing engagement. Chapter 4: Turning Visitors into Leads
  • 31. At the “convert” stage, visitors arechecking out yourwebsiteand content. Take this opportunity tocapturetheir information so you can continuethe conversation tobuild trust andrelationships with them. Lead Magnet Back in the days, you can simply say, “sign up for ournewsletter!” and people would happily handover their email addresses. Not anymore – nobody wants morerandom newsletters in their already cluttered inboxes! Nowadays, you’d have tooffer something of value toentice visitors to share their contact information. This kind of content is often called a “lead magnet”. Lead magnets can come in manyshapes and forms, such as eBooks, checklists, video training, email series, guides, templates, original dataor research, whitepapers, SlideShare presentations, podcasts, infographic, and webinars.
  • 32. To generate high-quality leads, a lead magnet needs toaddress the particular problem or challenge you can solvefor your prospects. You don’t haveto cover alot of ground. Instead, focus on one aspect of the issueyou can solve with onedigestible piece of content soyour prospects can experience theresults you can create for them. Choosea format that suits yourmaterials andthe learning styleof your audience –the presentation shouldbe professional but it doesn’t have to be complicated. Don’t forget toinclude a call-to-action totake your leads furtherdown the buyer’s journey.
  • 33. Just like any piece of content, if you build it they probably won’tcome! You need toput your lead magnet in front of your prospects in as manyplaces as possible:  Featureit on your homepage.  Put it on yourwebsite’s sidebar.  Installa lead capture mechanism, such as alight box (pop-up), scroll box, “hello bar,” orexit intent toshow theopt-in offer at strategic times and locations.  Promoteit inline within a blog post. If you have a particularly popular post, you can create a “content upgrade” togenerate leads more effectively.  Mention it on your social media profiles.  Create dedicated landing pages, which is one of themost effective ways toget visitors tosign up for yourlist. Landing Page A landing page is designed to accomplish one objective andone objective only – toturn a visitorintoa lead.
  • 34. Visitors are directed tofocus on the only action they can takeon thepage – signing up for thelead magnet –without otherdistractions (e.g., navigation elements, othercalls-to-action.) If you’re doing paid advertising totarget multiple audience segments with different messaging, you can create a series of landing pages each with slightly different copy to match themessageon theads. Manybusinesses havemultiple lead magnets andlanding pages that allow them todeliver a seamless userexperience by showing themost appropriate messaging tovisitors. In fact, aHubSpot research has foundthat companies with 30 or more landing pages generate seven times more leads than companies that have less than 10 landing pages. Thecenterpiece of a landing page is a form for gathering information from your visitors.
  • 35. Generally speaking, you want tomakeit easy for visitors tosign up so the less information you ask for, the higher the conversion rate. However, there are somegood reasons to request more information, depending on yourbusiness objectives. Formany B2Bmarketers, there’s tremendous valuein getting additional information on a prospect’s role or company size for effective segmentation. In that case, a couple of extra fields can help set you up for success down theline.
  • 36. Besides a form, there are other essential components of asuccessful landing page:  Write aclear, concise, and action-oriented headline.  Include a clear explanation of theoffer with an emphasis on the value or benefits.  Removeall navigation elements or links toother pages/sites.  Make surethe form length (i.e., number of fields or details required) mirrors thevalue of youroffer.  Include a relevant imageor short video.  Make sureyour call-to-action button is prominently displayed.  Add social sharing icons. Thank You Page After yourprospects have signedup for yourlead magnet, they’ll be directed toa “thankyou” page.
  • 37. This page gives you a great opportunity topresent the next step tothe newly converted leads while they’re excited about your products or services. Although somewebforms allow you toset up an inline thankyou message, it’s often not as effective as re-directing visitors toathank you page on which they can get additional content and information about your business. Here are someessential components of an effective thankyou page:  Deliver promised content offer and restatethevalue of this offer.  Display navigation elements – it couldbe yourwebsite navigation menu or specific links to pages you want tohighlight.  Provide additional content that moves new leads intothe next stage of thebuyer’s journey.  Include social sharing options. Chapter 5: Closing the Deal Ultimately, you need tobe making sales in order tobe in business. That means turning your leads intocustomers.
  • 38. Theleads you’ve generated sofar have optedin to hear from you, so now is thetimeto show up, reach out, andcultivate that relationship. Keep in mind that first and foremost, you should be adding value every step of theway. Email Marketing We hear this a lot: isn’t email dead? Well, wouldyou consider a marketing strategy that can generate a 4,400% ROI dead? That’s right, email marketing easily has thehighest ROI among the many inboundmarketing tactics. We aren’t talking about spamming people or buying lists. We’re talking about sending emails to people whohave optedintoyour list and using a series of emails to nurturetheseleads. Here are someemail marketing stats you can’t ignore:  77% of consumers prefer email for marketing communications.  91%of consumers check their email daily.  76% of marketers say they useemail more than they have in the past. Thekey to effective email marketing is sending theright email tothe right person at theright timeby:
  • 39.  Determining your audience.  Segmenting your contact database (e.g., by role, companysize, email opens, past engagement.)  Sending the right content that corresponds totheir interaction with your brand or their customerjourney.  Determining the goal of theemail and including an appropriate call- to-action.  Encouraging engagement and interactions. Focus youremail marketing on nurturing yourleads. When you help them grow or do something better, they’re more open to buying from you or having aconversation with yoursales reps. Besides “how-to” content, you can alsoshare customertestimonials, case studies, ornew product features to push your “hot” leads over thefence. Don’t forget toanalyze your metrics and A/B test youremails tofind out what works best foryour audience.
  • 40. Omnichannel Personalization You can now usepersonalization technologies toleverage thevast amount of customerdata available toyou and deliver themost relevant content or offers toyourprospects and customers.
  • 41. A single customerview is the foundation of omnichannel marketing. It enables thedelivery of a seamless andpersonalized experience across all customertouch points, such as email, social media, website, mobile app, call center, andphysical location in real-time. Each customerinteraction with yourbrand informs the kind of content or offer you can deliver totake the prospect another step closer to conversion. Here are someideas forusing omnichannel personalization toclose the deal:  Usepersonalized websitecontent to show relevant products a prospect has viewedor may be interestedin.  Segment your email list andsend content or offers most relevant to a specific user group. According to HubSpot, personalized emails improve click-through rates by 14%and conversion rates by 10%.  Usetriggered email campaigns tofollow up with your prospects based on their interaction with your brand.
  • 42.  Useremarketing campaigns or Facebook retargeting ads toshow prospects products they have viewedor content they’d be most interested in.  Useemail retargeting to follow up with subscribers whohave engaged with your email campaigns. Chapter 6: Cultivating Loyalty and Advocacy Formost businesses, thecost of acquiring new customers andclients is often much higher than that of retaining existing ones. Inboundmarketing, with its focus on building trust andrelationships through consistently delivering high-value content, is well suitedto maintaining and augmenting customerrelationships. (That’s why SaaScompanies, which rely heavily on customerretention to be profitable, are big fans of theinboundmethodology.) Loyalty and advocacy are built on innovation, communication, and education.
  • 43. It’s critical to deliver an outstanding customerexperience by listening to your customers, innovating yourproducts andservices, letting them know about theimprovements, andproviding valuable content. Customer-Exclusive Content and Offers Make yourcustomers feel special by sending them exclusivein-depth content or inviting them tocustomer-only webinars. In addition, sendthem emails about exclusive offers, discounts, oraccess to new products that are relevant to them.
  • 44. Customer-Only Communities You can set up groups on social media foryour customers toconnect and share information with each other. Thesecommunities not only foster loyalty but also allow you tolisten in and gain insights on how you can improve yourproducts and dial-in your messaging.
  • 45. In addition, someactive communities can double-duty as customer support. Loyalcustomers often jump in toanswerquestions andoffer suggestions. You do need to monitortheseinteractions to makesure questions get answeredaccurately. Customer Reviews 88%of consumers trust onlinereviews as much as a personal recommendation while conversion rate increases as the numberof reviews goes up.
  • 46. Getting reviews from your customers not only helps deepen their relationships with yourbrand but also provides you with theuser- generated content that helps engage visitors. You can send triggered email campaigns tocustomers whohaverecently made a purchaseand askthem to leave a review. Some brands offer a loyalty point system toreward customers fordoing so.
  • 47. Customer Support Simply having acontact form or a 1-800 numberon yourwebsiteis no longer enough. Customers expect toget support from touch points of their choice whenever they need it. In addition, manypeople switch channels (or “screens”) halfway through a taskand they expect to pick up where they’ve left off when interacting with brands.
  • 48. Thesingle customerview that makes omnichannel personalization possible can alsohelp you deliver an omnichannel customercare experience. Some common touch points through which you can offer customer support include live chat, social media, phone, email, in-store, and mobile app. “Self-service” is anothercustomerservice trend – people like tofind answers totheir questions wheneverandwherever they want without waiting for someonetoget back tothem. Creating content such as FAQ or knowledge base will allow you to provide a frictionless customerexperience tothese customers. Chapter 7: A Timeless Principle Powered by Data
  • 49. We’ve talked about manystrategies, tactics, andtools in this guide. New marketing technologies are emerging every day and it can be overwhelming at first when it comes to implementing the inbound methodology. But don’t worry. The inboundmethodology isn’t about using a specific piece of softwareor implementing one immutabletactic. Theguiding principle is actually quitesimple – to create marketing that people love. It starts with atool weall have – empathy.
  • 50. It’s built on something weall know how todo – relating toothers and being helpful. Unlike traditional marketing, inbound marketing is agile and measurable.
  • 51. John Wanamaker once said, “Half themoney I spendon advertising is wasted; thetrouble is, I don't know which half.” With inboundmarketing aided by today’s technologies, wecan put this quotetorest. Thewell-structured inbound methodology takes the guessworkout of manymarketing activities. You don’t have towonder what todo first and what todonext. You can track (almost) all yourmarketing dollars. Thedata and analytics give you valuable insights tofine-tuneyour strategies soyou can create messaging andcustomerexperience that are both on-brand and effective. Not tomention, the inboundmethodology is very scalable. You can start small andwork yourway up as you grow, using datagathered along the way to improve yourstrategies and maximize yourROI. Depending on your budget, you can gradually build a team or workwith an agency toget access to experts whoare up-to-the-minutewith thelatest and greatest in thediscipline. Inboundmarketing is only going to become moreeffective, now that more businesses haverecognized its effectiveness and are investing more resources tofine-tune themethodology. Don’t miss theboat… Hop on board now and find out how inbound marketing can impact yourbottom line.
  • 52. AboutRiseFuel RiseFuel is a search marketing agency drawing on yearsof experience from within the world of digital marketing and in businessoperations. Our clients have found that this helpsus partner more closely with our clients and see clearly their vision and thisaids us in creating opportunities and successful results. The RiseFuel team is a diverse group of highly talented individuals, all born with special marketing powers. Yes, really. Our mission is clear and simple: we are going to save marketing; one client at a time. Operating out of our office in Charlotte, North Carolina, and workingwith clients all over the United States, we are the future of website design, social media engagement, search marketing, and web/mobile development. Comprised of the best and the brightest, each member of the RiseFuel team was recruited for their love of all thingsdigital and their drive to alwaysfinish first. We’ve gathered a new generation of strategic and creative digital leaders into our ranks. Our number will continue to grow as highly qualified and ambitious professionals, armed with fresh perspectives continue to find and join our culture and our cause.
  • 53. HubSpotSilverCertifiedAgency Partner We are delighted tobe a HubSpot Silver HubSpot Certified Agency Partner. This means that wehave been acknowledged as delivering "inbound marketing services to thehighest standards". As one of thefastest growing HubSpot Silver Certified Agency Partners, we're dedicated toensuring yoursuccess. By utilizing tools like HubSpot you are able tohave completetransparency with theprogress of campaigns. We’re Accountable forResults We don’t shy away from setting clear goals for performance and holding ourselves accountable for delivering results. You won’t ever have towonderwhether ourstrategies are working or hope that you’re getting a valuable return on your investment. We offer clear reporting andcommunication sothat you can see exactly how our strategies are working. Interested? Schedule a 15-minutechat with Tony toexplore how wecould help you reach your revenue goals.