This document shares experiences of parents in Norfolk receiving news about their child's additional needs. 89% of parents felt something was not right with their child's development, though 32% felt their concerns were not taken seriously by professionals. Parents described a range of emotions in response to receiving diagnoses, from not being surprised to being unprepared for the news. Many parents felt they did not receive enough information or support about their child's condition or local resources. Positive experiences highlighted the importance of coordinated care between professionals, support groups for parents, and professionals who value the child and empower parents. The document advocates for the Right From The Start training to help professionals better support parents through the process.