The document discusses implementing an advance replacement program for faulty parts and systems using NetSuite. It proposes developing a solution using SuiteFlow and SuiteScript that would allow return material authorization (RMA) requests in Salesforce to automatically generate RMA forms and sales orders in NetSuite. This would enable easy tracking and fulfillment of advance replacements. The solution is estimated to take 25 weeks to develop through incremental prototypes and would provide benefits like improved customer service and easy management of returns and replacements.

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WELCOME

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RETURN MATERIAL AUTHORIZATION:
ADVANCE REPLACEMENT PROGRAM
Bala Ramachandran, Sr. Manager IT, Tegile Systems
April 27, 2017
NEXT STARTS NOW

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Safe Harbor Statement
The following is intended to outline our general product direction. It is
intended for information purposes only, and may not be incorporated into
any contract. It is not a commitment to deliver any material, code, or
functionality, and should not be relied upon in making purchasing decisions.
The development, release, and timing of any features or functionality
described for Oracle’s products remains at the sole discretion of Oracle.

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Cautionary Note
Tegile Systems will be talking about its own products and/or services,
which it makes available directly to customers. The statements and
opinions contained herein are those of Tegile Systems and not of NetSuite.
NetSuite has not verified any statements or claims herein and assumes
no responsibility for such statements or claims.

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AGENDA
6
1 Tegile Systems at a Glance
2 Advance Replacement – Policy, Strategy &
Context
3 NetSuite Centric Solution
4 Benefits

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TEGILE SYSTEMS
AT A GLANCE

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Our Mission:
Transform IT by transforming enterprise storage
Founded: 2010
Backed up major investors:
Storage Company of the Year
Tegile Named
“Visionary”
in MQ for GP Disk
Arrays
Industry Recognition & Partnerships: Comprehensive Customer Care:
Global Presence:
300+ employees across major continents
250+ global business partners
Diverse base of 1500+ enterprise customers with 2000+ systems deployed
across a broad range of business applications
About Tegile
Tegile Named “Visionary”
in MQ for Solid State
Arrays
TEGILE SYSTEMS AT A GLANCE

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SCALABLE SOLUTION

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ADVANCE REPLACEMENT:
POLICY, STRATEGY &
CONTEXT

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ADVANCE REPLACEMENT POLICY AND STRATEGY
Closely link changes in Business
Condi3ons through impact analysis
with Opera3onal Procedures.
Advance Replacement will be provided
in conjunc3on with Forward Stocking
Loca3ons.
Outsource Cross Border Shipments
We will provide advance replacement
to all customers for FRU parts and
Systems irrespec3ve of type of support.
Policy
Strategy 1
Opera3onal
Procedure 1-1
Opera3onal
Procedure 1-2
Strategy 2
Opera3onal
Procedure 2

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CONTEXT AND BACKGROUND
• Companies often use advance replacement programs strategically to
manage returns
• These programs can help
− Increase customer retention
− Enhance customer loyalty
− Establish customer trust
• Return Material Authorization with Advance Replacement can be
orchestrated in NetSuite using a combination of SuiteFlow and
SuiteScript applied to standard entities
• Advance Replacements have a strategic nature in that they demonstrate
the manufacturer’s confidence

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CONTEXT AND BACKGROUND
Return to Credit / RMA
Call to Resolu3on
FRU Request
System Request
RMA Number
Sales Order
Fulfillment Pick, Pack,
Ship
Service Metrics
Parts Consump3on
Failure Analysis
Inventory Adjustment
Standard Costs
Cost of Opera3ons
Salesforce.com
Dell Boomi

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NETSUITE
CENTRIC
SOLUTION

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PROJECT SCHEDULE
− Elapsed Time – 25 weeks
− Components – NetSuite; Dell Boomi;
Salesforce.com
− Strategy – Sandbox based prototype
using incremental build
− QA – UML based test script
development
− Results – No major solution defects
– a total of 5 cosmetic changes
Activity
Feb Mar Apr May Jun Jul
Business Requirements Planned ====
Actual ====
Design Planned ==== ====
Actual ==== ==== ====
Prototype 1 Planned ====
Actual ==== ====
Prototype 2 Planned ==== ====
Actual ==== ====
Prototype 3 Planned ==== ====
Actual ==== ====
Beta Production Release Planned ====
Actual ====
Phase 1 Signoff Planned ====
Actual ====

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PROCESS DIAGRAM

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TRANSACTIONS SNAP SHOT

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APPLICATION FLOW
• FRU Parts or System Request in Salesforce.com auto-creates an RMA
form in NetSuite
• RMA form auto creates a Sales Order
• Field Replacement Unit (FRU) or a System is dispatched using the Sales
Order
• RMA is kept open till defective unit is returned to the specified inventory
location
• Return to Manufacturer is initiated in specific cases

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ADVANCE REPLACEMENT RMA FORM

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ASSOCIATED SALES ORDER

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ASSOCIATED SALES ORDER – LINE ITEMS

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SOLUTION QUALITY
1. At the BRD stage capture the customers’ outcome expectations,
success criteria and project closure
2. At the design stage develop UML interaction diagrams
3. Develop a detailed business transaction listing “who does what”.
4. Do not commence development unless above 3 steps are clear
5. Plan for an incremental prototype release preferably every 2 weeks
6. Capture comments
7. Anticipate and manage road-blocks (example serial numbers in NS)
8. Always make the production release a Beta Release
9. Always ask for feedback

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WHO DOES WHAT - EXAMPLE

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BENEFITS OF
USING NETSUITE

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NETSUITE TECHNOLOGY BENEFITS
• Easy to orchestrate workflows, built in diagramming tools
• Custom Record Type to distinguish Advance Replacements from regular
RMA
• Ability to solve for ‘N’ – example Forward Stocking Locations
• Enabling a custom field for global search.
• 100% Transaction Traceability – Allows effective de-bugging of
production issues.
• SuiteScript Syntax easy to comprehend and adapt for typical Java
Programmers.

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NETSUITE BUSINESS BENEFITS
• Ease of solution development and maintenance.
• Excellent Customer Service.
• Abillity to submit feature requests.
• SuiteAnswers knowledge base very well set up for technology and
business users.
• Ability to make production changes on the fly.
• Full Sandbox environment.
• Solution upgrades with NetSuite

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Q&A

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THANK YOU