Matthew Dumas has over 20 years of experience working in customer service, education, and community services roles, with a focus on assisting Aboriginal students and communities. He is currently studying for a Diploma in Community Services while maintaining strong references from past employers such as the Department of Human Services, where he worked as a Customer Service Officer for three years. Dumas is a highly motivated, detail-oriented worker who enjoys collaborating with others and tackling challenges.

1. Matthew Dumas
12 McLaughlin Avenue,
Taree, NSW 2430
Mobile: 0435787281
Email: wubarr@gmail.com
Statement
I am a highly motivated committed worker, with an excellent attention to detail. I enjoy
working with people and working in challenging situations.
I am able to work independently and work as part of a team; I have excellent communication
skills, am patient, mature and sensible. I am also committed to my own learning and
development and am currently undertaking a Diploma of Community services.
Work History
2013-2016
Employer: Department of Human Services
Role: Customer Service Officer
Duties:
● Providing high quality customer service to Australian citizens
● Appropriate referralsto w elfare,community groups and advocacy services
● Liaising w ith job netw orkproviders and other employment providers
● Managing complex claims
● Ensure accurate and timely payment and services
2012-2013
Employer: St Joseph’s Primary School
Role: Aboriginal Education Officer/Liaison
Duties:
● Delivering Aboriginal Education to students, teachers and the schoolcommunity
● Liaising betw een Student/Teacher/Parents
● Listening and acting on the needs of Student/Teacher/Parents
2010-2012
Employer: Manning Gardens Public School
Role: Indigenous Liaison/tutor
Duties:
● Delivering Aboriginal Education to students, teachers and the schoolcommunity
● Liaising betw een Student/Teacher/Parents
● Listening and acting on the needs of Student/Teacher/Parents
● Assisting Indigenous students w ith their studies
● Tutoring and mentoring Indigenous students
2009-2010
Employer: TIDE Employment Services
Role: Employment Consultant
Duties:
● Customer Services

2. ● Welfare Referrals
● Liaising
● Listening to the needs of clients
● Employment Services
2008-2009
Employer: Wesley Uniting Employment
Role: Administration Assistant
Duties:
● Customer Services
● Welfare Referrals
● Liaising betw een consultantsand clients
● Listening to the needs of clients
● Employment Services
2008-2009
Employer: Department of Education, Employment and Workplace
Role: Tutor
Duties:
● AboriginalEducation
● Liaising betw een Student/Teacher/Parents
● Listening to the needs of Student/Teacher/Parents
2008-2009
Employer: Taree High School
Role: Teacher’s aide
Duties:
● AboriginalEducation
● Liaising betw een Student/Teacher/Parents
● Listening to the needs of Student/Teacher/Parents
2002-2008
Employer: Walgett Community College Primary School
Role: Liaison Officer
Duties:
● AboriginalEducation
● Liaising betw een Student/Teacher/Parents
● Listening to the needs of Student/Teacher/Parents
● Assisting Students with Disabilities / Fine & Gross Motor Skill Impairments
● Assisting Students with Severe BehaviouralIssues
2001-2002
Employer: Chatham High School
Role: Teacher's Aide/Liaison
Duties:
● AboriginalEducation
● Liaising betw een Student/Teacher/Parents
● Listening to the needs of Student/Teacher/Parents
1999-2001
Employer: Manning Gardens Public School
Role: Teacher's Aide/Liaison
Duties
● AboriginalEducation
● Liaising betw een Student/Teacher/Parents
● Listening to the needs of Student/Teacher/Parents
● Assisting Students with Disabilities / Fine & Gross Motor Skill Impairments

3. ● Assisting Students with Severe BehaviouralIssues
Education and Training
1999 Year 10 School Certificate
Taree Christian Community School
2001-2005 Bachelor of Education (not complete)
Australian Catholic University
2013 Certificate 3 in Customer Contact
Customer Focus Group Training
Current Diploma of Community Services
TAFE NSW
Work References
Karen Storrier
Team Leader
Department of Human Services
PHO: 0255255116
Richard Trow
Senior Staff
Department of Human Services
PHO: 0419626503
Personal References
Tracie Mcleod
PHO: 0428532756
Anna Murphy
PHO: 0422647464
Rebecca Wheeler
PHO: 0431085775