Michelle Carmichael has over 15 years of experience reconciling cash and suspense accounts using Excel. She has extensive experience with Excel functions like V-lookup, macros, and Pivot Tables. She is proficient in MS Word, PowerPoint, Outlook, and has experience with Access and PeopleSoft queries. She has provided training in Excel and Word to increase productivity.

1. Michelle Carmichael,MOS
Cell: (540) 892-9398 3414 Stonehenge Square, Roanoke VA 24018 mikkic@live.com
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SUMMARY
I am an Accounting professionalwith 15+ years experience in the reconciliation of both cash and suspense
accounts. I have been certified by Microsoft Corporation as a Specialist in MS Excel 2003 and have extensive
experience with the V-lookup function, macros and Pivot Tables. In my most recent jobs, I have worked with both
Excel 2007 and 2010. I am also experienced with MS Access and am proficient in MS Word, Power Point, and
Outlook. I have worked with PeopleSoft queries. Also, I have conducted classroomtraining and individual
coaching in MS Excel and MS Word.
SKILLS
MS Excel: formatting, conditional formatting, data entry, macros, Pivot Tables and charts, formulas, creating and
using templates, data import from and export to MS Access. MS Word: formatting, mail merge, creating and using
templates, tables. MS Access: creating tables, queries, forms and reports from scratch or using wizards; creating
relationships; data import from and export to MS Excel; some VBA and SQL. Other Skills:10-key by touch,
typing, multi-tasking, phone etiquette,flexibility, professional letter writing.
PROFESSIONAL EXPERIENCE
Sherpa, LLC Contract Employee
Compass Group USA, Charlotte, NC (April 1 – July 11, 2014)
 Reconciled credit card transactions and funding using ReconNET and Excel 2010
Kelly Services - Contract Employee
Jack Henry & Associates,Charlotte, NC (August 1 – October 25, 2013)
 Front desk reception in a secure facility and switchboard
John Norris State Farm Insurance Agency,Charlotte, NC (July 15 – 26, 2013)
 Answered phones and greeted clients
AXA Equitable, Charlotte, NC (August 7 - December 31, 2012)
 Researched returned mail using Accurint and internet tools; contacted beneficiaries by phone to verify
identity and accurate address
 Performed daily check print and reconciliation of check stockinventory using Excel workbook
 Deposited checks using bank's remote deposit toolvia internet connection and reconciled deposit against
day’s reported collections
AXA Equitable Life Insurance December 1984 – March 2011
Bank Account Reconciliation Specialist, Charlotte, NC (2005 - 2011)
 Reconciled 20 corporate disbursement and deposit bank accounts monthly
 Submitted 98% of monthly reconciliations before the due date
 Worked with the Home Office and processing areas to resolve discrepancies
 Wrote detailed functional procedural manuals
 Developed and implemented new Excel workbooks with single input worksheet to increase consistency
and ease of training resulting in an approximate 40% increase in productivity
 Conducted training and coaching in MS Excel and MS Word to about 20 employees resulting in an
approximate 30% increase in productivity
 Assisted with month-end close of books using MS Access select queries, MS Excel V-lookup function
and Pivot Tables, and PeopleSoft queries
 Prepared journal entries
Dividend Reconciliation Analyst, Charlotte, NC (1998 - 2005)
 Processed reapplications and replacements of annualpolicy dividends
 Performed monthly reconciliation of corporate bank account

2. Michelle Carmichael,MOS
Cell: (540) 892-9398 3414 Stonehenge Square, Roanoke VA 24018 mikkic@live.com
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 Communicated with customers via phone and in writing
 Trained co-workers on policies and procedures of daily processing and monthly reconciliation
 Performed concurrence and quality review
 Was selected to fill in for manager while she was out of the office
Collections Analyst, Fresno, CA and Charlotte, NC (1998)
 Recorded and applied monthly ACH premium payments to individual insurance policies
 Researched and corrected rejected payments and issued refunds where applicable
Bookkeeper, Fresno, CA (1993 - 1998)
 Performed daily reconciliation of collections and disbursements against daily deposits and checks drawn
 Worked with the processing areas to research and monitor correction of discrepancies
Various Positions,Fresno, CA (1984 - 1993)
Performed various functions including:
 Balanced and prepared deposits fordaily new business collections
 Trained 22 agency administrators by phone over a 12 month period to reduce man hours by 75%
 Processed and disbursed automatic monthly interest payments on variable products
 Manually calculated and disbursed annual policy dividends
 Wrote a detailed functional procedural manual
EDUCATION AND TRAINING
Associates Degree, Business/Accounting - Fresno City College, Fresno, CA - Completed
Online tutorials: MS Access 2007/2013 by 599CD.com - 9 Beginner levels and 8 Expert levels completed
(training is ongoing)
Online tutorial: Access SQL Seminar Part 1 by 599CD.com
Online tutorial: Access Data Encryption by 599CD.com
Online tutorial: Access Database Security by 599CD.com
Myers-Briggs Workshop
Training Fundamentals Workshop (Train the Trainer)
Get Motivated Business Seminar
AWARDS AND CERTIFICATIONS
Microsoft Office Specialist, Excel: Certification by Microsoft Corporation
Associate, Customer Service: Certification by Life Office Management Association (LOMA)
LINKED IN PROFILE
http://www.linkedin.com/pub/michelle-carmichael/35/524/73b