1. Rosie Grosjean
922 Kinsmoor Ave,
Fort Wayne, IN 46807
mrsgrosjean@aol.com
260-580-9217 or 260-435-8106 or 260-744-5293

2. ----------------------------------------------------------------------------------------------------------------------------- ---------------
Travel & Expense Tech
Swiss Re, Fort Wayne, IN
November 2013 – Present (2 years 8 months)
Receive requests for travel arrangements from Client Managers. This includes flights, hotel
reservations, car rental & car service bookings. Applying expense reports for those trips to the
system. general admin pool services - printing, planning and setting up meetings, webinars,
telepresence meetings and videopresence meetings.
My skills and abilities: General office duties. Special projects. As I work remotely from most of
my client managers, I work well both without supervision and within a team setting. Have
excellent time management skills. Ability to multitask and prioritize. Very strong attention to
detail. I have worked in an administrative position for the best part of 30 years, so supervising
and training others would not be an issue. I have an attitude to my work that is very loyal and of
an extremely high-level.
Customer Service Representative
United Art & Education
May 2005 – November 2013 (8 years 7 months) Fort Wayne, Indiana Area
Order Entry via phone, web, fax and mail. Customer Service in all areas via all aforementioned
media.
High volume of client contact both on the phone and physical visitors. Fast-paced environment,
order entry being utmost importance. Extremely organized and able to multitask, with strong
attention to detail.

3. Secretary
Simpson Marketing
March 1995 – February 2004 (9 years) Guildford, United Kingdom
Travel & Diary Processing /Management, Order Entry, Correspondence, Filing, Customer
Service.
This includes CEO assistant duties ….. Correspondence, file setup and maintenance, fast-paced
order entry environment. Various degrees of travel and diary management. Organization of
company events and shows.
Customer Service Representative
Quantum Marketing
May 1987 – February 1995 (7 years 10 months) Godalming, Surrey, United Kingdom
Customer Service – very high volume, Project Assistant – several special projects within the
marketing of specific clients. Data Entry, Filing, Phone, Fax and Mailing. Certain projects
required more than the usual attention to detail and prioritizing of mailings, with organization of
additional marketing bonuses for clients.
Executive Secretary
Bain Clarkson Insurance Brokers
March 1983 – May 1987 (4 years 3 months) Godalming, Surrey, United Kingdom
Audio Typing, Mail Organization, Travel Management/Processing, Business Scheduling and
Administrative assistant responsibilities for 5 Directors in New Business Department.

4. Secretary
City Window Cleaning Inc
August 1978 – January 1983 (4 years 6 months) City of London, London, United Kingdom
Typing, Filing, Banking, Preparation of Estimate Quotations, Customer Service